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Business Profile

Internet Services

Google, LLC

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Google, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Google, LLC has 42 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Google, LLC

      1600 Amphitheatre Pkwy Mountain View, CA 94043-1351

    • Google, LLC

      3400 Hillview Ave Palo Alto, CA 94304-1346

    • Google, LLC

      1600 Amphitheater Parkway Mountain View, CA 94043

    • Google

      111 8th Ave New York, NY 10011-5201

    • Zagat

      76 Ninth Ave, 4th Floor New York, NY 10011-5225

    Customer Review Ratings

    1.19/5 stars

    Average of 593 Customer Reviews

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    Review Details

    • Review fromJeanno't M

      Date: 07/13/2022

      1 star
      I have pressed the wrong button for a game item I didn't want and I'm not being refunded by Google services they have turned my request down.,  

      We received your refund request of ******* for Starblue Coins Package (Evony: The King's Return), transaction ID GPA.XXXX-XXXX-XXXX-XXXXX. We are reviewing your request. You'll usually get a decision within 1 business day, but it can take up to 4 business days. Thanks for your patience.

      To prevent accidental or unwanted purchases in the future, we recommend that you turn authentication on, check your authentication settings, or change your password.

        Thanks,   The Google Support Team     Google LLC, **** ************ *********************** ** XXXXX, ***      
    • Review fromDustin E

      Date: 07/13/2022

      1 star
      Google My Business is a product of Google to help small businesses, but it also can put them in a place of legal liability. Google My Business has a feature where it will suggest edits to your profile based on "algorithms and parameters". If it makes a suggestion, you may accept or reject it. However, after a certain time period the edit is automatically applied to the account. As a real estate company we work closely with lenders, however we are not lenders and to advertise ourselves as such would be illegal. Google My Business added "Mortgage Counseling" "Mortgage Company" and "Lending & Financing" under our services. It would be illegal for ourselves to advertise ourselves as such. I tried to notify google about the issue via support chat, but I was told by a rep that "There was nothing they or I could do" and that I would just "have to check each day to make sure edits werent made live". Google, is putting small businesses in a place of liability due to their negligence of the law. Something needs to be done.
    • Review fromKenny S.

      Date: 07/09/2022

      1 star
      I enjoy watching Youtube because of the large amount of information available. Over the years i've learned and taught myself quite a bit. Recently, I've noticed an obscene amount of advertisements attached to every video I attempt to watch. I know Youtube is a business and requires money to function but now i've reached a point that I feel like it too much.

      Rejoyce! Youtube now offers a service where they will disable the ads you see for a fee of just *** a month. They know viewers hate seeing ads. So now it seems they've taken a page out of the organised crime handbook and offer you 'protection' from those annoying ads for a small monthly fee. WHAT? This is ridiculous. HORRIBLE business practice! Be better Youtube. Use your vast amount of wealth to find new ways to generate funds.

      I hope this review is as annoying to Youtube as all the ads i'm inundated with are to me. Don't make you relationship with viewers bittersweet. Make it mutually beneficial for all ... just not with advertisements. They are the worst.

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