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Business Profile

Internet Services

Google, LLC

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Google, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Google, LLC has 42 locations, listed below.

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    Customer Review Ratings

    1.19/5 stars

    Average of 593 Customer Reviews

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    Review Details

    • Review fromTaylor C

      Date: 06/04/2025

      1 star
      I have tried listing my business on Google multiple times. Im just now starting the business as an LLC and at first I added plenty of details, but then they suspended my listing because of supposed deceptive content, but it doesnt explain what was deceptive about it. So I attempted to make a new business listing and I appealed the other one and Ive been waiting for a decision on that for two weeks. I made the new listing with barely any information so that it couldnt possibly be considered deceptive. I just put the name of the business and the phone number and listed it as a home cleaning business. Somehow that one got suspended as well for being deceptive which makes absolutely no sense because I didnt even put any details other than a name a number!!! And that it was a home cleaning service. Nowadays, if youre not on Google, its very hard to get anywhere because everyone just automatically uses Google because theyve taken over as a monopoly. If I didnt feel like I had to be on Google, I wouldnt use them. Theyre convenient for their AI overviews and connecting everything through Gmail, like Google Drive or Google Docs, those things can be helpful, but the actual company itself seems to be extremely inhumane and also lacking the ability to respect peoples rights. Somehow it has become OK nowadays to just censor people and they wont allow me to list my Business For some unknown reason because some phrasing that I said that they dont like! I know its their company so technically they can decide what they want on their site, but it definitely seems very dictator-like and I really think we should band together as a community and boycott their services because they really have become a monopoly and its really hard for anybody else to succeed or be seen because they have taken over the Internet and stomped out any competition so only their word is whats known to be facts
    • Review fromMichael W

      Date: 05/30/2025

      5 stars
      I don't understand why people hate google so much. Their services are for free
    • Review fromMelba B

      Date: 05/27/2025

      1 star
      Honestly not a fan of their advertising practices. They supposedly have a feature to block certain ads but no matter how many times I try I still get ads for weight loss medications and ads that scream at me.
    • Review fromCody E

      Date: 05/24/2025

      1 star
      ******* is actively spreading hate, lies, and allowing death threats and **** threats of individuals, their children and their pets. If you say something about said hateful comments your suspended from commenting or posting.
    • Review fromDiane R

      Date: 05/23/2025

      1 star
      I am a registered press and a writer/journalist in ********, and due to my conservative stand and reporting, I am censored strongly on all platforms, such as Google. It is mind-blowing the persecution we are under and how our rights are constantly violated. As a former **************** Member with the Democratic, I have experienced all types of violations to my person since I became a State Secretary with the *************************************. I am censored strongly on all platforms, such as Google, ********, *****, ******** AdSense, blogger, ********, *******, and Instagram.
    • Review fromLinda M

      Date: 05/20/2025

      1 star
      Purchased a $50 Google Play gift card on December 24th as a gift for a family member. Tried redeeming on Dec 25th. When trying to redeem get a message saying "We need more info to redeem your gift card. Send us details". They then provide a link to a form which requires a picture of the back of the physical card and a copy of the purchase receipt (so much for "gift" card!). Whereas this was a family member I still had the receipt. Submit it all then get back a form email basically saying no - "inconsistencies" with your account so we won't help. No recourse. How is this not a class action lawsuit? The only fraud I've ever experienced with gift cards is being perpetrated BY Google! Wish I could give -5 stars. They are the worst - we've since cancelled ******* Premium and are moving to ***** products.
    • Review fromChristopher L

      Date: 05/08/2025

      1 star
      For months, they installed a temporary line but have yet to bury line. Continues to get disconnected and leaving me with no service
    • Review fromMatt M

      Date: 05/06/2025

      1 star
      Google fi phone replacement is a scam, and the advertising is a lie. They advertise that phone replacement is 24 hours before shipping. Following 24 hours I reached out to customer service and was told 24 more hours. Following that 24 hours I was told 7 days. They refuse to escalate my case, and are making up numbers because they have no idea what the real time-frame is.
    • Review fromM G

      Date: 05/03/2025

      1 star
      They have preferential treatment for partnered you-tubers. You have to know the ******* founders personally or they won't do anything about your situation
    • Review fromRaini W

      Date: 04/27/2025

      1 star
      Leaving one star because you can't go lower than that. I have taken to calling ******* YouTyrant. Their algorithm for finding "spam" and "violence" is totally moronic and completely and utterly useless. They cycle through a list of random words and phrases--and I do mean COMPLETELY random--and assign them to random users for 24 hours. If you trigger your daily banned word, your comment gets auto-deleted. If you try to test out the comment to figure out the banned word, ALL of your comments get auto-deleted for the next 24 hours. My banned phrase for April 27? "Send it in for testing." On a video about a bobcat attack. I urge everyone to abandon ********* and move to other platforms, like Rumble. What YouTyrant is doing is illegal and immoral in every possible way, and they need to be bankrupted for it.

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