Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an annual subscription for several years with LegalZoom for a registered agent for a company that is no longer in business. This amount was $299 a year through 2024. This year, the amount increased to $499, a 40% increase, without any prior authorization, only an email invoice that went to my junk folder. When my bank called to report this $499 charge as possible fraud, I immediately called LegalZoom and was told that this was the new price for a registered agent through LegalZoom, which is a service that would be conducted over the next 12 months. When I asked to cancel the registered agent subscription within days of the fee being charged to my account and receive a refund since I would not be using the service, LegalZoom refused, saying that I needed to give them proof of a different registered agent hired by a third party in order to cancel their services and that a refund wasn't possible regardless of if I acquired a new registered agent elsewhere. After speaking to a manager, they agreed to refund the extra $200, but only if I paid for a third party registered agent first or dissolved the **** I elected to dissolve the *** in order to receive a partial refund and discontinue my financial relationship with LegalZoom. I have just paid $300 for a future service that was not and will not be rendered by LegalZoom or its affiliates.

  

  Business Response

  Date: 07/03/2025

  Hi Katy,
  
  Thanks for your feedback on this process and sorry you're not having a good experience with your Resident Agent subscription. I have escalated your case to our customer care team to review, and someone will reach out to you soon by phone or email to discuss.
  
  Regards,
  *****

• Initial Complaint

  Date:07/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid LegalZoom $403.95 on July 2nd, 2024 for Standard Foreign Qualification Order #******** LegalZoom failed to deliver the service as expected, and when I contacted them for a refund, they refused, citing company policy even though I reached out in good faith.I have made multiple requests by phone and email, and I have documentation of my attempts. I believe this is unfair business practice and am requesting a full refund of $403.95.If LegalZoom declines to resolve this through the BBB, I will pursue complaints through the ******* and California Attorney General, and consider filing a small-claims case.

  

  Business Response

  Date: 07/02/2025

  Hi,
  
  I have reviewed your feedback here and escalated your case to our customer care team for immediate review. Someone will reach out to you by email or phone very soon to find a resolution.
  
  Regards,
  *****

• Initial Complaint

  Date:07/01/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A few days ago I purchased the Standard Dissolution (order ********) they at this point refuse to process the order; I have sent all documents needs multiple times and keep receiving an email telling me it cant be processed. I feel like they are only doing this to renew my subscription next week with them before action will be taken, I paid for everything and would like their services I paid for, rendered.

  

  Business Response

  Date: 07/01/2025

  Hi *****,
  
  Thanks for your feedback on your dissolution order and sorry you're not having a good experience. I have escalated your case to our customer care team to review, and someone will reach out to you soon by phone or email to discuss.
  
  Regards,
  *****

• Initial Complaint

  Date:06/28/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a service from my business bank account got charged there and also received a charge on my personal account that I never authorized.

  

  Business Response

  Date: 06/30/2025

  Hi Hambiorys,
  
  Sorry to hear about this experience. I have forwarded your issue to our customer care team for escalated review. Someone will reach out to you by phone or email soon to discuss your complaint.
  
  Regards,
  *****

• Initial Complaint

  Date:06/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled an automatic renewal. Received notice that my cancellation was received (see attached). My email confirms the account expired as planned. Was then informed that the company charged my card for renewal by a representative solving a document issue who transferred me to customer service offshore. ******************** will not refund my money despite speaking both customer service and their manager. Ive

  

  Business Response

  Date: 06/26/2025

  Hi ****,
  
  I have reviewed your feedback here and escalated your case to our customer care team for immediate review. Someone will reach out to you by email or phone very soon to find a resolution.
  
  Regards,
  *****

• Initial Complaint

  Date:06/25/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was using registered agent service through legal zoom. My business entity, *************************, registered in the state of ******* was disbanded. Unknown to me, my credit card statement showed a renewal for registered agent services from legal zoom on June 8th for $499 for 1 year. I check my statement once per month. Upon becoming aware of this i called to cancel the service immediately since the entity no longer exists and I do not require a registered agent. Contrary to their stated guarantee posted on the website of 60 days purchase money back, my request was rejected. I am being forced to pay for a service for 1 year, for a business entity that no longer exists, with my personal credit card that was on file. There was no warning, no communication from legal zoom of this charge, no receipt either. Not considering renewals as purchases to get around honoring their 60 day refund policy is highly unethical. This is registered agent service, a passive way to show that a company is operating in another state, its passive, there is no financial burden to legal zoom for my cancelation, where there is great financial burden to myself.

  

  Business Response

  Date: 06/25/2025

  Hi Anthony,
  
  I have reviewed your feedback here and escalated your case to our customer care team for immediate review. Someone will reach out to you by email or phone very soon to find a resolution for your Resident Agent refund request.
  
  Regards,
  Jason

  Customer Answer

  Date: 06/27/2025

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23518097, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  Anthony Hanrahan

• Initial Complaint

  Date:06/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired LegalZoom in January 2025 to file an amendment for ***************. They claimed the amendment was submitted to the state on March 24, 2025. However, as of June 24, 2025, there is still no record of this filing in the official Maryland **** business entity system, which publicly displays all processed documents.Over the last five months, Ive followed up multiple times and received nothing but generic, scripted responses and internal record editsbut no actual proof of submission. LegalZoom has failed to provide an SDAT filing receipt, confirmation, or any evidence that the amendment was properly filed. I contacted **** directly and they confirmed no such amendment exists in their system.Despite escalation, LegalZoom has refused to refile the amendment with expedited service or issue a refund. Their latest excuse is that once something is submitted, no refund is possibleeven though they cannot verify any submission took place.This has caused ongoing disruption to my business and delayed critical administrative updates. I am requesting a full refund for the amendment service, which LegalZoom has clearly failed to deliver.

  

  Business Response

  Date: 06/25/2025

  Hi *******,
  
  Apologies for the lackluster experience with your DBA. I have escalated your feedback to our customer care team and someone will reach out to you very soon via phone or email to help resolve this issue.
  
  Regards,
  *****

  Customer Answer

  Date: 06/25/2025

   
  Complaint: 23512549
  
  I am rejecting this response because: You mentioned a DBA. It was actually an amendment for my LLC. This is your response yesterday from your escalation support dodging the questions: Hi *******, thanks for choosing LegalZoom. This is Jovelyn. I'm here to assist with your concern today. How are you doing so far?
  Jovelyn  22h ago
  
  Hello! I have filed an amend on January 24, 2025. I Ive contacted Legalzoom multiple times and never had my issue resolved. It's been almost 6 months since I filed my amend. Whats going on?
  Dimitri  22h ago
  
  J
  Jovelyn 22h ago
  Thank you for reaching out to us about this concern, *******. I am more than happy to offer my assistance. Could you please tell me the name of the business for me to check on my end?
  Jovelyn  22h ago
  
  ******************
  Dimitri  22h ago
  
  J
  Jovelyn 22h ago
  I just wanted to touch base and ensure that we are both on the same page. The purpose of this contact is regarding the amendment order status. Is that right?
  Jovelyn  22h ago
  
  Yes its been almost 6 months and you guys keep making excuses on why it's taking so long.
  Dimitri  22h ago
  
  J
  Jovelyn 22h ago
  Thank you for providing me with this information, *******. May I take a moment to check it on your account? Rest assured, we are more than happy to assist you with this matter. Kindly stay connected with us.
  Jovelyn  22h ago
  
  Yes take your time 
  Dimitri  22h ago
  
  J
  Jovelyn 22h ago
  Thank you so much for your patience, *******. I truly appreciate it! 
  I just wanted to give you an update on the order. I have already checked and the status has been sent to the Secretary of State since March 24, 2025. However, we are still waiting for the formation document from the state. I have already followed up on the sweep that the previous representative did. Our team is currently working on it and we are doing our best to expedite the process. Thank you for your patience and understanding.
  Jovelyn  22h ago
  
  Thanks for the update, but I need to be very clear:
  If the amendment was truly submitted to the Maryland **** on March 24, 2025, it would be visible in the public filing history by noweven if still pending. Ive checked directly on ****'s website, and nothing shows up after my original Articles of Organization dated 2/26/2024.
  This strongly suggests the filing was either never submitted properly or was rejected/lost without follow-up.
  Given that Maryland states 68 weeks max for processing (and we are now at 3+ months), this is well beyond a reasonable wait. I now need:
  The actual confirmation of filing from **** not internal notes, but state-submitted proof.
  A written explanation for why nothing shows in the public record.
  A commitment to either:
  Refile the amendment today via expedited service, or
  Provide a full refund and release the documents to me so I can file them myself.
  I appreciate your efforts, but this delay has affected my business operations. Please escalate this immediately and provide a resolution within 24 hours.
  
  Dimitri  22h ago
  
  J
  Jovelyn 21h ago
  I completely understand, *******. Please accept my sincerest apologies for the inconvenience that you have been through. That's why I made sure to inform our team as soon as possible. We have now updated the document to reflect the correct date of March 24, 2025. 
  Jovelyn  21h ago
  
  Thanks for your response.
  However, editing your internal records to show a March 24 filing date is not the same as providing verified proof that my amendment was actually filed with Maryland ****. As Ive already stated, nothing appears in the official public filing history, which should reflect any legitimate submission.
  At this point, I am no longer satisfied with generic updates. I need real documentation within 24 hours, or I will proceed with a formal complaint.
  Please send me the following immediately:
  A copy of the actual amendment that was filed
  The official **** submission receipt or confirmation, including filing method and date
  If the document was mailed, a copy of the transmittal form and any related correspondence from ****
  If you cannot provide verifiable proof that this was filed, I will:
  File the amendment myself, and
  File formal complaints with:
  The *******************************************************
  The Better Business Bureau against LegalZoom
  This delay has already wasted months and impacted my business. Please escalate this internally and treat it as urgent.
  Dimitri  21h ago
  
  J
  Jovelyn 21h ago
  Just wanted to let you know that we will be providing an update within 3 to 5 business days. Please keep an eye on your email and online LegalZoom account, just in case you don't receive an update until Friday. If you have any questions, please don't hesitate to reach out to us. And don't worry, I will personally make sure to check in on this until tomorrow. 
  Jovelyn  21h ago
  
  This response is completely unacceptable.
  I gave a clear 24-hour deadline to provide the following:
  A copy of the actual amendment that was filed
  The official **** submission receipt or confirmation, with date and method
  If mailed, a copy of the transmittal and any correspondence from ****
  Telling me to wait 3 to 5 more business days is not a resolutionits a stall. You've now ignored a direct request for proof and are continuing to delay past any reasonable timeframe.
  If I do not receive all requested documentation by end of day tomorrow, I will:
  File the amendment myself, and
  Submit formal complaints to:
  The ******************************************************
  The Better Business Bureau (BBB)
  And post a public review of this experience for others to be warned
  This is now being documented and escalated. I expect full compliance within 24 hours.
  Dimitri  21h ago
  
  J
  Jovelyn 21h ago
  I completely understand the urgency of this matter. Let me transfer this chat to our Higher Position team so they can conduct a thorough check and have this resolved as soon as possible. Please bear with me while I do so.
  Jovelyn  21h ago
  
  Thank you for your patience as I transfer this chat, *******. I appreciate your understanding.
  Jovelyn  21h ago
  
  Okay! Thank you!
  Dimitri  21h ago
  
  J
  Jovelyn 21h ago
  You are welcome, *******. I will transfer this chat now. 
  Jovelyn  21h ago
  
  J
  **** 21h ago
  Hi, thank you for choosing LegalZoom! My name is ****. I am one of the escalation specialists to help you with your concerns. I hope you're having a good day so far! 
  John  21h ago
  
  Hi ****,
  Thanks for stepping in. Lets skip the pleasantriesthis issue has been going on for over four months, and Ive received nothing but generic updates and internal record edits with no actual resolution.
  Heres exactly what I need right now:
  A copy of the amendment that was filed
  The official **** filing confirmation or receipt, with the exact filing date and method
  If it was mailed, I want the transmittal documentation and any correspondence with ****
  This amendment does not appear in the public Maryland **** filing history, which it absolutely should if it was ever filed properly.
  At this point, I am requesting that you either:
  File the amendment today with expedited service at LegalZooms expense, and provide proof
  OR
  Issue a full refund immediately, so I can refile this myself
  If I do not receive verified documentation or resolution within 24 hours, I will:
  File the amendment myself
  Submit formal complaints to:
  The ******************************************************
  The Better Business Bureau (BBB)
  Public legal review sites outlining this experience
  Please escalate this appropriately and deliver everything requestedno more vague updates or delays.
  Dimitri  21h ago
  
  J
  **** 21h ago
  Just to ensure that we're on the same page, you wanted to follow up on the amendment order that was submitted by LegalZoom for the *****************, is that correct?
  John  21h ago
  
  Yes, and lets be crystal clear about what Im following up on:
  Im following up on an amendment order submitted over four months ago for ***************** through LegalZoom, which still does not appear in the public Maryland **** filing history.
  I have now asked multiple times for the following and have yet to receive it:
  A copy of the amendment that LegalZoom claims was filed
  The official **** confirmation or receipt showing the filing date and method
  If it was mailed, the transmittal form and any correspondence with ****
  Let me reiterate: if this was truly filed, it would show in the **** system by now. It doesnt.
  So again, here are your two options:
  File the amendment today with expedited service at LegalZooms expense and provide proof,
  OR
  Issue a full refund immediately, and I will file it myself
  If this is not resolved within 24 hours, I will:
  File the amendment on my own
  Submit complaints to the Maryland Attorney General, the BBB, and public legal review sites
  This is my final request for compliance before escalation.
  Dimitri  21h ago
  
  J
  **** 21h ago
  I apologize for any inconvenience this may have caused you. Our goal is to rectify the situation for you. I understand that our services may not have met your expectations. However, rest assured that I will investigate the issue. 
  John  21h ago
  
  Your response is noted, but unacceptable. Youve once again failed to provide any of the three things Ive repeatedly requested, which confirms LegalZoom is still stalling and has no verified filing on record.
  Let me be clear:
  This is not about my expectations its about a failure to deliver a service I paid for over four months ago.
  You now have one final opportunity to resolve this by June 25 at 4:00 PM Eastern Time by either:
  Filing the amendment today with expedited service at LegalZooms expense, and providing full **** filing proof
  OR
  Issuing a full refund immediately, and releasing all relevant documentation so I can file this myself
  If I do not receive a resolution by the stated deadline, I will:
  File the amendment myself through ****
  Submit formal complaints to:
  The Maryland Attorney General Consumer Protection Division
  The Better Business Bureau (BBB)
  Public legal review sites warning others of this experience
  This is now a formal record. Any continued delays will be treated as refusal to resolve the issue.
  Dimitri  21h ago
  
  J
  **** 21h ago
  Please bear with me for a minute or two. 
  John  21h ago
  
  Okay
  Dimitri  21h ago
  
  J
  **** 21h ago
  Still checking the details. 
  John  21h ago
  
  Okay
  Dimitri  21h ago
  
  J
  **** 21h ago
  Thank you for your patience, *******. I have checked and your order has been submitted to the State. I have also reached out to the team regarding the status of your order and will inform you as soon as there is an update.
  John  21h ago
  
  Youve now confirmedagainonly that the order was submitted to the State, but you still have not provided:
  A copy of the amendment filed
  An official **** confirmation or receipt with the submission date and method
  If mailed, the transmittal or correspondence from ****
  This continues to prove that LegalZoom cannot verify the filing was ever received or processed by the State of ********, as it does not appear in ****'s public records.
  If you cannot provide this documentation, then repeating that it was submitted holds no value.
  At this point, Im proceeding with the following:
  Filing the amendment myself
  Submitting formal complaints to the BBB and Maryland Attorney General
  Requesting a full refund for failure to deliver the service
  If the documentation is not provided by June 25 at 4:00 PM EST, LegalZoom will be included in those formal filings for deceptive and negligent business practices.
  Dimitri  21h ago
  
  J
  **** 21h ago
  Furthermore, I would like to address your request for a refund on your order. Please be aware that once an order has been submitted to the state, we are unable to issue a refund as we no longer have access to the necessary documents. The only possibility for a refund would be if the order is rejected.
  John  21h ago
  
  our latest message only reinforces LegalZooms failure.
  You are stating that a refund is only possible if the filing is rejected. However, there is no proof it was ever filed to begin with. You have not provided:
  A copy of the amendment that was submitted
  The official **** confirmation or receipt
  Mailing transmittal or **** correspondence
  You are now refusing a refund based on a claim you still cannot prove. That is deceptive and unacceptable.
  Let me be absolutely clear:
  If I do not receive proof of filing or a full refund by June 25 at 4:00 PM EST, I will:
  File the amendment myself
  Submit complaints to the Maryland Attorney General, BBB, and public consumer protection sites for failure to deliver a paid service
  Youve had every opportunity to resolve this professionally. This is your final notice.
  Dimitri  21h ago
  
  J
  **** 21h ago
  I will make an effort to inquire with the team regarding the proof of filing for your order. The only assurance I can provide is that I will follow up with the team on your behalf and check for the proof of filing. However, please note that once an order has been submitted to the state, no department at LegalZoom is able to process a refund.
  John  21h ago
  
  This has gone on far too long. I need this resolved immediately.
  I hired LegalZoom in January. It is now late June, and I still have no confirmation, no proof of filing, no **** record, and no resolution. Your responses have become repetitive and unproductive.
  Let me be clear one last time:
  Either provide official proof of filing from **** (receipt, confirmation number, or correspondence),
  Or issue a full refund immediately for failure to deliver the service.
  Im not interested in any more follow-ups or internal inquiries. This needs to be handled right now. I've already submitted a BBB complaint and will be filing with the Maryland Attorney General next.
  This is your last opportunity to resolve this professionally before it escalates fully through legal and public channels.
  Dimitri  21h ago
  
  J
  **** 21h ago
  I want to clarify the process we follow at LegalZoom. The order was placed on 01/24/2025. However, you submitted the required document to us on March 13, and we submitted the order on March 24. Please note that the state has its own processing time, and in ********, it takes 31 business days. Despite this, we are still within the estimated time frame for completing your order according to the state's guidelines.
  John  21h ago
  
  I need to address the explanation you provided regarding the Maryland processing timeline, as it is factually incorrect and misrepresents the actual situation.
  You stated that the order was submitted to the state on March 24, and that Marylands processing time is 31 business days. However, that timeline has already passed:
  March 24 + 31 business days puts the expected completion date at approximately May 8, 2025
  Today is June 24, 2025 thats over 60 business days since your claimed submission
  This clearly exceeds the ********************************** & Taxations (****) official guidance, which states:
  Standard processing time: 46 weeks (approximately 2030 business days)
  Maximum processing time: 68 weeks (3040 business days)
  Expedited service: 7 business days with $50 fee
  Additionally, if the amendment had actually been submitted, it would already appear in ****s public Business Entity Search system. Maryland typically reflects submitted filings within 10 business days of processing even if still pending.
  Youve also failed to provide:
  An official **** receipt or confirmation
  A submission tracking ID
  Any correspondence or proof that the state received the amendment
  In short:
  Your timeline is invalid, your filing claim is unverified, and your refusal to refund based on an unproven submission is unacceptable.
  At this point, I am repeating my request one final time:
  Either provide verifiable proof of filing (receipt, confirmation, or record),
  Or issue a full refund immediately
  If this is not resolved by end of day today, I will:
  File the amendment myself
  Proceed with my complaint to the Maryland Attorney General
  Document this experience publicly through review channels
  This matter is not up for further internal delays. It needs to be resolved now.
  Dimitri  21h ago
  
  J
  **** 21h ago
  I have received an update from the team regarding your submission. They have reviewed it, and it was sent via mail on March 24th for Standard processing. Please note that MD SOS may take ***** weeks for Standard processing. Your submission is currently in its 13th week out of the 14-week TAT for mailed submissions to MD SOS. Kindly allow one more week for processing.
  John  21h ago
  
  Youve now revised the timeline a third time from 31 business days, to within **** processing time, to now claiming 1014 weeks for mailed submissions.
  Let me be clear:
  Maryland **** officially states standard processing is 46 weeks, and up to 8 weeks max
  Even under a worst-case delay, 13 weeks with no filing visible in ****s system is not normal
  Youve still provided zero actual proof that this was submitted:
  No **** or mail tracking
  No **** acknowledgment or file number
  No scan of the mailed transmittal
  Saying please allow one more week is not a resolution its a delay tactic.
  This has now gone on for over five months since I hired LegalZoom and 13 weeks since you claim it was mailed. If this was truly submitted on March 24, there would be some traceable proof by now. There is none.
  You now have two final options:
  File the amendment again with expedited processing today and provide proof
  Issue a full refund
  If I do not receive confirmation of either action within 24 hours, I will:
  File the amendment myself
  Finalize my complaints with the Maryland Attorney General and BBB
  Publish a detailed public review of this experience
  Enough delays. Time for resolution.
  Dimitri  21h ago
  
  J
  **** 20h ago
  Regarding the confirmation of the order, I will email it to you once the team has given it to me. Unfortunately, we are unable to offer a full refund at this time as the order is still being processed. However, as a one-time exception, I can offer you a discount of $20 instead.
  John  20h ago
  
  This is now an urgent escalation and Im making it very clear:
  Your team needs to provide the actual documentation right now not after follow-up, not sometime later, but during this live chat session. I am not ending this chat until one of two things happens:
  I receive the official filing confirmation (**** receipt, tracking ID, or submission proof)
  OR
  LegalZoom agrees to re-file the amendment today with expedited service at your expense
  Youve had months. Youve been asked repeatedly. Ive received excuse after excuse, and now after five months of failure youre offering me $20 as if thats a serious solution. Its not. Its an insult.
  This is your final chance to resolve this professionally. If this chat ends without verified documentation or resolution, I will proceed immediately with:
  Finalizing my complaint to the Maryland Attorney General
  Updating my BBB complaint with full documentation
  Posting a public breakdown of this experience to protect other business owners
  No more delays. No more empty reassurances. Lets get this done now.
  Dimitri  20h ago
  
  J
  **** 20h ago
  Our team is currently looking into a tracking number that we can provide for you. I would like to inform you that we are unable to resubmit the order, as it has already been submitted.
  John  20h ago
  
  Youve now confirmed what I suspected:
  You cannot provide a tracking number during this chat
  You cannot produce a filing receipt
  You cannot show **** acknowledgment
  You are refusing to resubmit the amendment
  You are refusing a refund despite providing no proof of service delivery
  This is the textbook definition of a failed service and deceptive business conduct.
  So heres whats happening now:
  I am filing the amendment myself today through Maryland ****
  I am escalating my BBB complaint with full documentation
  I am filing a formal complaint with the Maryland Attorney General for failure to deliver a paid state filing
  I will post a detailed public review on Trustpilot, ******, and Reddit outlining this experience
  You had multiple chances to fix this. You chose to stall, lie, and insult my intelligence. Youll now deal with the consequences.
  Dimitri  20h ago
  
  J
  **** 20h ago
  The total cost of your order is $105.00, and it is specifically for state filing purposes. This does not include any additional services. Our team is currently working on obtaining the tracking number, and I want to inform you that the state will only update your business information once the amendment order has been completed.
  John  20h ago
  
  Youve now repeated the same line multiple times without delivering what Ive asked for.
  To be crystal clear:
  You have not provided a tracking number
  You have not provided **** confirmation or evidence of receipt
  You are refusing to re-file or refund despite failing to prove submission
  Telling me the state will update when completed is not a response its a deflection, especially when no record of the filing exists after 13+ weeks, and you cant show proof it was ever received.
  This has officially crossed into non-performance and misrepresentation.
  I will now:
  File the amendment myself through Maryland ****
  Escalate my BBB complaint with a full summary
  File a formal complaint with the Maryland Attorney General
  Post a public review detailing this experience so others are warned
  This conversation is now closed. You had every chance to resolve it.
  Dimitri  20h ago
  
  J
  **** 20h ago
  I apologize for repeating myself, but these are the only options available to me. 1st, our team is currently working on obtaining the tracking number for your request. Rest assured, we will be able to provide it to you at any time once I receive it. Secondly, the changes to your business can only be implemented once the amendment order is completed by the state. Lastly, we are unable to refile the order today as it has already been submitted. I hope you understand that I am doing my best to assist you.
  John  20h ago
  
  Understood. Ill handle it myself.
  Have a great day.
  
  Sincerely,
  
  ******* *******

  

  Business Response

  Date: 06/30/2025

  Hi *******,

  I saw the chat log you posted. I understand you talked to ***** after that chat and he refunded you $105 and is monitoring the amendment to keep you updated through the process.

  Regards,

  *****

• Initial Complaint

  Date:06/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am trying to get a refund on a subscription I though was cancelled. It is impossible to get someone on the phone with customer service, I've been on hold for 2 hours and hung up on. I was told this subscription was canceled last year and they continue to bill me despite.

  

  Business Response

  Date: 06/23/2025

  Hi Archana,

  Thanks for your feedback on this process and sorry you're not having a good experience with your request for a refund. I have escalated your case to our customer care team to review, and someone will reach out to you soon by phone or email to make sure we get this right.
  
  Regards,
  Jason
  

• Initial Complaint

  Date:06/19/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for filing my business ONLY - I combed through the wording to make sure I wasn't signing up for anything else. I then submitted the payment for my business filing, and was charged 3x more than it said it would, and signed me up for a PAID subscription I did not want or need.I immediately called Legal Zoom's customer service, who told me they can't remove my debit card information from their system, and they can't cancel the subscription until next July. They said they took it off autopay, so the subscription would lapse, but they can't totally take my card out of their system.Not it's almost that time, and I received and email letting me know they'd be auto-drafting my account AGAIN for the subscription I don't want. Then I contacted support who told me they can't cancel it, but that I received that email and then took it off auto-pay myself - which is completely untrue.I ended up threatening legal action - and all the sudden, they can cancel my subscription.I will be watching my account like a hawk in July because I don't believe they won't come up with some other dumb reason to charge me.This is false advertising, bait-and-switch - this is FRAUD. And I just don't want anyone else to have this happen to them too.

  

  Business Response

  Date: 06/20/2025

  Hi Becca,

  I am following up here in addition to your Trustpilot review. I have created an escalation case for your review/complaint and someone from our Executive Escalations team will be in short very soon.

  Regards,

  Jason

• Initial Complaint

  Date:06/18/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  How can BBB be considered reliable when you give this company an A+ rating? Do you not read the information on the internet? This companys business practices have been a continued source of issues for small business. LEGAL ZOOM IS A SCAM. 2,years ago I contacted customer service to cancel, they just charged my credit card for 2 years for a registered agent in **. I tried contacting them again today with no joy.Bbb has received over 1400 complaints, the majority are the same as mine.

  

  Business Response

  Date: 06/20/2025

  Hi Mike,
  
  I have reviewed your feedback here about the RA charges and escalated your case to our customer care team for immediate review. Someone will reach out to you by email or phone very soon to make this right.
  
  Regards,
  Jason