Reviews

This profile includes reviews for Intuit, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Intuit, Inc.

  PO Box 7850 Mountain View, CA 94039-7850

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  Intuit

  30 Rockefeller Plz Ste 4250 New York, NY 10112-0015

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  Intuit, Inc.

  Rockville, MD 20814

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  Intuit, Inc.

  1655 Palm Beach Lakes Blvd STE 102 West Palm Beach, FL 33401-2203

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  Paytrust

  PO Box 7236 Sioux Falls, SD 57117-7236

Review Details

• Review fromEileen R

  Date: 07/01/2025

  1 star
  After 25 years as a loyal QuickBooks Desktop user, I feel compelled to express my deep disappointment with the direction Intuit has taken. QuickBooks was once an indispensable tool that supported small business owners like myself. Unfortunately, that is no longer the case.The forced migration from the desktop version to a subscription-based online platform has been disheartening. Not only is the online version stripped of key functionality, but my data including years of important attachments did not transfer correctly. That loss alone has been devastating.Worse, I endured one of the most frustrating customer service experiences of my professional life: over five hours on hold, multiple transfers, and ultimately a disconnection without resolution. When I did reach someone who could assist, I was told that my years of attachments could not be recovered or ************** make matters worse, the only remaining supported desktop version QuickBooks ****************** now costs over $2,000 a year. This is completely unrealistic for sole proprietors and small businesses like mine that dont need enterprise-level tools. Were left with the option of an overpriced solution we dont need, or a stripped-down online version that cant preserve our historical records.This transition has not only been time-consuming and stressful it has fundamentally changed how I view Intuit. QuickBooks no longer feels like a product made for small businesses or sole proprietors. It feels like weve been priced out, ignored, and pushed ******** breaks my heart to say this, but I can no longer recommend QuickBooks. What was once a trusted product has become a source of frustration and lost productivity.I urge Intuit to reconsider this direction and re-invest in the small business community that helped build your success.

• Review fromAndrew B

  Date: 06/30/2025

  1 star
  I used Intuit Turbo Tax on-line for my 2023 tax return. I also paid for access to talk to tax experts if I had any questions. I called the tax experts a few times as I was facing a $6880 amount I needed to pay the **** The third time I called, I asked if there was anything else I could deduct, and was told no. This was the first year doing my taxes after going into business for myself. This $6880 upended my life yet finally paid it off, with much difficulty. When doing taxes for 2024, I reached a very helpful tax consultant at Intuit Turbo Tax, and I had to pay $681. I asked the consultant why I paid so much for 2023, we looked at my return, amended it, and 4 months later I received $6100 from the ***. I complained and wanted the fees refunded I paid for 2023. This was mid-February, a representative called me, assured me that they would refund the total amount, to the credit card I had used. I advised her the credit card I used was no longer, she assured me the process would be to refund the card, and if the account is no longer open then, I woukd be issued a check. I was told it could be 6-8 weeks. I called again on the beginning of April and was told I needed to fill out a a refund request, I asked if there was anything in the notes this process had begun as I was advised and was told no. I called another time in April with someone who knew what they were talkin about, and said the refund was still in process. June 30th I called to inquire, asked a supervisor, was told the check was sent out April 30th. I was like this is June 30th, he said he would have the check re-issued, hopefully they could overnight the check. It was not withing his power, a supervisor of customer service, to have the check overnighted, yet he notated to rush the process. One department cannot contact another to effectively deal with escalated situations. How frustrating, I guess I will be lucky to receive the check by the end of September? I hope so.

• Review fromSteven B

  Date: 06/29/2025

  1 star
  Their TurboTax platform was unable to handle my personal filing, so they cancelled my order without filing, deleted all my current year tax info, and then proceeded to try and bill me for services.

• Review fromKrishna Y

  Date: 06/26/2025

  1 star
  Intuit payment solutions is a fraud company, their customer stole *******$ from our account and they won't even entertain the call. Do not use Intuit, Intuit Payment solutions or quickbooks and now we have to bear that loss

• Review fromKevin M

  Date: 06/19/2025

  1 star
  I dont recommend this company there scammers please dont used them please they stole 2900$ from me the my customer paid me bc I am mobile mechanic u have any questions seven three two six eight five seven six seven zero please help get my money back I need to feed my family

• Review fromSharon K

  Date: 06/17/2025

  1 star
  Intuit Quickbooks Online ripped me off and will not make good. I noticed recently they had been double billing me for two years! My mom was dying at the time, and I wasn't watching my bank account like a hawk, didn't think I needed to. But sure enough there were double charges going back to Dec. 2023. They did refund me for 6 months but absolutely refused to refund any farther, even though they acknowledged it was their fault. After 6 hours on the phone with them, and three different people, and after jumping through their online refund submission form (which took another hour as I had to enter each one individually), they flat refused, and even the supervisor claimed to have no way to pursue the issue further. This is inexcusable for a so-called professional company. They stole money from me, plain and simple. Don't let them steal from you!

• Review fromMary R

  Date: 06/14/2025

  1 star
  Do not use this service. They stole my money and never filed my taxes. Now I owe $689 dollars in fees from the ***. They claim they never took the money out of my bank even though it shows the deduction from them.

• Review fromSh T

  Date: 06/05/2025

  1 star
  I used QuickBooks desktop almost since it first hit the market. It was a great software then Intuit came out with Online and the software became complete garbage. I'm tired of watching it spin while it works, it's limited capabilities, constantly popping up messages to sell me their services or products, and glitchy to the point it's unstable. I've had it lose data several times that thankfully I had records and was able to reenter. And the support is offshore and worthless since they're working off a script. There are so many other small business accounting software options out there, Xero, Wave, Patriot, etc. that we're no longer stuck with the garbage software that is QuickBooks Online. DO NOT USE INTUIT QUICKBOOKS ONLINE.

• Review fromLawrence L

  Date: 06/03/2025

  1 star
  Intuit Payment links allowed my business to submit a payment link for $4000 and collected the payment from my customer via her debit card. 24 hours later, they stated that I did not qualify for payment links and closed my account. They are now holding my $4000 payment from my customer hostage for up to 180 days because of potential chargebacks. I requested that they refund the customer her money so she could pay me via check which would eliminate any possibility of a potential chargeback.They said they dont have that ability. No one can tell me when they will deposit the money in my account. This is criminal!!! Intuit does not care about small business owners!!

• Review fromSade M

  Date: 06/02/2025

  1 star
  After purchasing the TurboTax ************ packagewhich includes expert tax preparation and filing supportI uploaded my personal and financial documents and was connected with a representative named ***** *. Following an initial phone call, we continued our discussion through TurboTaxs secure internal ******* 5:25 PM, while reviewing my eligibility for deductions, ***** typed that I qualified for the N*gger Standard Reduction. This racial slurcompletely unprompted and contextually inappropriatewas shocking, degrading, and traumatizing. I had already submitted highly sensitive personal documents, including my government-issued ID and Social Security number, and expected to be treated with professionalism and respect. The Agent blamed it on fat fingers. Whether the statement was accidental or deliberate, it is inappropriate!!!