Complaints
Customer Complaints Summary
- 75 total complaints in the last 3 years.
- 37 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/29/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was scammed through catfishing and wanted to use SocialCatfish. I uploaded a photo, and after I paid $5,73 with my credit/debit card ending in #****, I received zero reports. I tried emailing SocialCatfish, but the email address doesn't exist. I uploaded the same photo several times, and though I received payment confirmation, I am still directed to pay $5.99! I should be compensated for my time and effort. $1,000 per response from email delivery that the SocialCatfish email address does not exist.
Business Response
Date: 08/30/2022
Hello ******** -
Thank you for giving us the opportunity to receive feedback and try and help you out. We've received your response and took a look at your account. In your complaint, you stated that you received 0 results. You had paid and used for two separate searches and received results. You uploaded an image and got 285 matches for the image search. The image was a photoshopped image and we showed you the original image that was photoshopped. This is valuable information for people who have been scammed. We've attached a screenshot for you reference. The other result was your own information. You received 10 addresses, 58 relationships, 9 additional emails, possible current address and email along with the age. You also received social media and data breach information on your emails. We also attached a screenshot but, redacted your personal information.
We don't provide free services and don't force anyone to sign up or run searches. We're sorry that you were scammed. Additionally, you claimed that our email address wasn't valid. We've had this email address for 8.5 years and it's also listed on the BBB website. We get thousands of emails through this email every day. Unfortunately, we don't have any record of you contacting us prior this this complaint. Could you have typed in the wrong email? Based on this information, we won't be able to provide any refund. If you didn't understand your results, we'd be happy to review them with you. Additionally, we've attached screenshots of your results.Initial Complaint
Date:07/23/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I uploaded a photo onto Social Catfish so that it could be removed from their search results. They sent a confirmation email, but when I clicked on the link it stated "Invalid Verification Code."Business Response
Date: 07/25/2022
Hello. We looked into this and your request went through and your image has already been submitted and blocked. You might have clicked on the link more than once. The link is only valid the first time you click on it.
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