Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/03/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tried to return as my allergists say I need a larger air purifier. Given runaround about full refund and with the restocking fee and having to pay to send return more than refund. Elected to accept 1/2 refund. Supposed to be reputable company--NOT!

• Initial Complaint

  Date:06/01/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Item does not work as promised. Only on and off. No other fan speeds except high and no replacement filter

• Initial Complaint

  Date:04/30/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on 4/13/25. The wrong amount showed when the order was complete. Wanted 3 ************* showed 9 were ordered. I cancelled the order on 4/14/25. After several attempts calling their customer service & sending several emails, I finally was able to speak to someone. I was informed they would issue a refund in 5-7 days. Today is 4/30/25 & I still have no refund. Have sent several more emails with no response. I spoke 2 more times to **************** & all they tell me is they will let their refund ***** know. I need my money returned to me!

  Business Response

  Date: 04/30/2025

  Thank you for bringing this to our attention, and we sincerely apologize for the frustration and inconvenience you've experienced regarding your recent order and refund request.
  
  After reviewing your case, we can confirm that the refund has already been processed on our end. A confirmation email has been sent by our refunds team, and the refunded amount should reflect in your original payment method within 35 business days, depending on your financial institution's processing time.
  
  We understand the importance of timely resolution, and we truly regret any delays or lack of communication that may have occurred throughout the process. Should you have any further questions or if there is anything else we can assist you with, please dont hesitate to reach out.

  Customer Answer

  Date: 05/02/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ****** *****
  
   
  

• Initial Complaint

  Date:04/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Jan 01, 2025, my wife ordered several Clarifion air ionizers for us and our family, (Order #CF-780126, $353.69). Unfortunately, she didn't research the Clarifion company until after she received the order, and had received an electric shock from one of the units. There are several one-star complaints on ********** indicating that other purchasers of Clarifion's products have received electric shocks from their products. There is also information about the dangers of ionic air purifiers: (****************************************************************).She decided to return the products to Clarifion for a refund, rather than expose us and our family to the hazards of their products. I assisted by calling Clarifion, and subsequently emailing them. I was told by their customer service representatives, who ignored the shock hazard she experienced, that the 30-day return period had expired. Apparently, Clarifion is not concerned about the shock hazards presented by their product, nor the hazards presented by ionic air purifiers. That may be an issue for the ***, since their focus is on product safety. Please help us get a return authorization and a refund from Clarifion. Thanks for all that you do!Respectfully,****** ******** for ******** ******** ****************************************

  Business Response

  Date: 04/09/2025

  Thank you for reaching out and for bringing this matter to our attention. We sincerely apologize for any inconvenience you and your wife have experienced and understand your concerns regarding product safety and the return process.
  
  Please be assured that we take all customer feedback seriously, especially when it involves potential safety concerns. Our team has reviewed your case, and we can confirm that our Brand President personally sent an email with detailed instructions on how to proceed to the email address we have on file: *****************************.
  
  To move forward with resolving this matter, we kindly ask that you reply to that email at your earliest convenience. This will allow us to assist you directly and ensure a timely resolution.
  
  Thank you for your patience and understanding. We remain committed to providing you with the support you need.

• Initial Complaint

  Date:04/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased three air purifiers in March of this year. While I was waiting for them to be delivered I read many negative reviews about the products and I decided that I didn't want to keep them once they were delivered. I reached out to Clarifion and asked to return the items. They offered me a 30% discount to keep the items. I declined, saying I didn't want them and wished to return them for a full refund. Ever since then they have ignored me and refuse to send me the *** # they require on all returns. I only have 30 days to return these items and time is running out for these returns.

  Business Response

  Date: 04/09/2025

  Thank you for reaching out and for bringing this matter to our attention.
  
  First and foremost, please accept our sincere apologies for the delay in responding to your inquiry. We have recently experienced a high volume of customer emails, and our support team is working diligently to address each one as quickly as possible.
  
  Regarding your request to return the air purifiers, we understand your concern and want to assure you that our goal is to make this process as smooth as possible. According to our records, our customer service team has already sent you the return instructions, including the required RMA number, to the email address associated with your order. If you have not yet received this message, we kindly ask you to check your spam or junk folder, as sometimes our messages may be filtered there.
  
  If you are still unable to locate the return details, please reach out to us again at [support email or phone number], and we will be happy to resend the information immediately.
  
  We appreciate your patience and understanding, and we remain committed to resolving this for you promptly.

• Initial Complaint

  Date:03/31/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  will not fit into the houseplug--I want to send back, please help

  Business Response

  Date: 04/09/2025

  Thank you for reaching out, and please accept our sincere apologies for the delay in responding to your message.
  
  We understand your concern, and were sorry to hear that the product does not fit into your house plug. We have notified our customer service team about your request, and they will prioritize your email to ensure you receive assistance within today.
  
  We appreciate your patience and look forward to resolving this for you as quickly as possible.

  Customer Answer

  Date: 04/16/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******** ******
  
   
  

• Initial Complaint

  Date:03/31/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have not been able to receive the merchandise. The emails ask the same questions about my name, address, etc. They have all that information and have had it since i ordered in February. I'm trying to find out if I have been scammed. I have received an email writting that it shipped but **** writes that they are still waiting information from the seller. Maybe you could notify them and get some action. It may even be a poor product but i need the product first before I can form an opinion.

  Business Response

  Date: 04/09/2025

  Thank you for reaching out, and please accept our sincere apologies for any confusion or frustration this situation has caused.
  
  According to the tracking information for your order, your item was delivered to a parcel locker at 10:35 AM on April 8, 2025. The tracking number is: **** 4202757692612903574902000005441586.
  
  If you are unable to locate or access the parcel locker, we recommend contacting your local **** office directly for assistance, as they may be able to provide further details or help retrieve the package.
  
  We understand how important it is for you to receive your order and form your own opinion of the product. If you continue to experience issues retrieving your item, please dont hesitate to reach out to our support team directly so we can assist you further.
  
  Thank you for your patience and understanding.

• Initial Complaint

  Date:03/25/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an Ion air purifier bundle on 2/9, and received an email on 2/19 apologizing for the delay, but saying its now on its way. Its now almost April and I havent received anything.I emailed the support **** with no response. However they have emailed me several times to purchase more of their products. I am seeking help in getting my $285.76 refunded for the ******************************************* February, since I cant get a response from Clarifion.

  Business Response

  Date: 03/28/2025

  We sincerely apologize for the inconvenience and frustration this has caused. We understand how important this matter is to you, and we truly appreciate your patience.
  
  We want to assure you that your order has already been canceled, and we have processed your refund for $285.76. Refunds typically take 3-5 business days to reflect in your account, depending on your payment provider. If you do not see the refund after this timeframe, please feel free to reach out, and we will be happy to assist further.
  
  Again, we apologize for the experience and appreciate the opportunity to make this right.

  Customer Answer

  Date: 03/28/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  **** *******
  
   
  

• Initial Complaint

  Date:03/24/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  While browsing through ** I looked at ******** diffuser they were selling. The next day I was billed ****** for 3 diffuser I called right away and said I didnt order or want them. He said theyre already sent so I would have to return them. When they came I immediately wrote cancel order and return to sender and handed it to mailman. After some time I called and they dont have them and get tracking number. Well post ofc said they track returns and they would have it by now bc they dont hold any pkgs there. Clarifon keeps telling me to get tracking number. I just went around and around with them for 3 months. I would like my money back. It was 118 theyre keeping and the pkg.

  Business Response

  Date: 03/28/2025

  We sincerely apologize for any frustration this situation has caused. We understand how important this is to you, and we appreciate your patience.
  
  We want to assure you that your refund has already been processed. It typically takes 3-5 business days for the amount to reflect in your account, depending on your payment provider. If you do not see the refund after this timeframe, please let us know, and we will be happy to assist further.
  
  Thank you for your understanding, and we appreciate the opportunity to make this right.

  Customer Answer

  Date: 03/29/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** *******
  
   
  

• Initial Complaint

  Date:03/22/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased three air purifiers and six replacement bulbs in January of this year. While I was waiting for them to be delivered I read many negative reviews about the products and I decided that I didn't want to keep them once they were delivered. I reached out to Clarifion and asked to return the items. They offered me a 30% discount to keep the items. I declined, saying I didn't want them and wished to return them for a full refund. Ever since then they have ignored me and refuse to send me the *** they require on all returns. I only have 30 days to return these items and time is running out for these returns.

  Business Response

  Date: 03/28/2025

  We sincerely apologize for the delay in addressing your request. We understand how frustrating this situation must be, and we truly appreciate your patience.
  
  Due to a high volume of inquiries, our customer service team has been experiencing ticket backlogs, which unfortunately caused a delay in our response. However, we want to assure you that our team has already sent you an email with the return instructions, including the necessary RMA details.
  
  Please check your inbox (and spam/junk folder just in case) for our email. If you have any trouble locating it or need further assistance, dont hesitate to reach outwere here to help and ensure your return is processed smoothly.
  
  Thank you for your understanding, and we appreciate the opportunity to make this right.

  Customer Answer

  Date: 03/29/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ********* *******