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Business Profile

Air Purification Systems

Clarifion

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Air Purification Systems.

Complaints

Customer Complaints Summary

  • 75 total complaints in the last 3 years.
  • 43 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/21/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought the Clarifion on February 11 2025 and NEVER RECEIVED THE PRODUCT. PAID $51.28 for this product.

    Business Response

    Date: 03/25/2025

    We sincerely apologize for the delay in shipping your order. We completely understand how frustrating this must be, and we truly appreciate your patience.

    Due to high demand, the product is currently out of stock, and while we are doing everything we can to fulfill all orders as soon as possible, we unfortunately do not have a specific timeframe for when it will be available for shipment.

    Please know that ensuring you receive your order is our top priority, and we will provide updates as soon as we have more information. If you would prefer to explore other options, such as a refund, please dont hesitate to reach out to our customer service team, and we will be happy to assist you.

    We truly appreciate your understanding and patience. Please let us know how you'd like to proceed, and we will do our best to resolve this for you.

  • Initial Complaint

    Date:03/18/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 3 filters on 2/12025. I have yet to receive them. I have emailed the company multiple times and just got a response on 3/8/2025 saying they are working on my order. I still have yet to receive product. I have called the phone number multiple times and just get a recording. Is this a scam???

    Business Response

    Date: 03/25/2025

    We sincerely apologize for any frustration and concern this situation has caused you. We understand how important it is to receive your order in a timely manner, and we truly regret any delays in communication.

    Upon checking, we can confirm that your order has been shipped and is now showing as delivered. If you have not yet received it, we kindly ask that you check with your local carrier or nearby neighbors, as sometimes packages may be left in a secure location.

    If you need further assistance or have any questions, please dont hesitate to reach out to our customer service team. We are here to help and want to ensure that this matter is resolved for you.

    Customer Answer

    Date: 03/25/2025


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ***** ******

     

  • Initial Complaint

    Date:03/18/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 6 pet dander plug-in filters from an ad on ******** from Clarifion in late January 2025. It was paid through ******. I heard nothing from them for over a month so I tried to contact them to learn the status. My email was rejected so I left a voicemail since no one answers their posted #. Still nothing so I filed a claim with ******. I posted a comment on their FB ad and noticed a number of other people making the same claim I did - they took $$$ and no further contact or product. They never responded to my emails or phone call but they contacted me via FB direct message as a result of my public complaint (copies attached). They said it was out of stock so I said CANCEL and REFUND. Their response was first to offer 30% off if I did not cancel but I declined. Then they said, oops, it shipped, you can decline and return and they will refund. The tracking number provided stated for 2 weeks that there was no shipment. I went back to ****** who gave them time to ship despite the fact I canceled. All of a sudden a plastic bag showed up on my porch from a ***** Ysfbara in ** with the tracking # provided, not a company called Clarifion. I returned it to **** and advised I did not know this person. I researched this name and found numerous fraud complaints including BBB.

    Business Response

    Date: 03/25/2025

    We sincerely apologize for the frustration and inconvenience this situation has caused you. We understand how important it is to receive timely updates regarding your order, and we regret that your experience did not meet your expectations.

    Please be assured that a full refund has already been processed for your order. We appreciate your patience throughout this process and understand how disappointing this may have been. Our team strives to provide clear communication and reliable service, and we regret any miscommunication that may have occurred along the way.

    If there is anything else we can do to assist you, please dont hesitate to reach out. We truly value your feedback and will use it to improve our processes moving forward.

    Customer Answer

    Date: 03/25/2025


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The business has refunded the payment in full and the complaint resolved.

    Regards,

    ********* ********

     

  • Initial Complaint

    Date:03/18/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered three units from Clarifion 2 months ago. I paid $110 and never received the order. **************** is non existent. They send me an email saying it's on the way and it shows in ********** for 2 months. ****************************** tracking #

    Business Response

    Date: 03/25/2025

    Thank you for reaching out. We wanted to inform you that a reshipment has been processed for your order. Our customer service team also sent you an email on 03/20/2025 with the details. Please check your inbox at *************************** and let us know if you need any further assistance.

  • Initial Complaint

    Date:03/03/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased the air purifier on January ******* at checkout it stated that I would receive my order in 8-14 days. Beginning day 21 I started emailing the customer service department asking for any information regarding my order as well as any tracking information. I have sent 4 emails with no response at all. Today is day 35 and I still havent had any response at all. However they have emailed me to purchase more of their products, as well as how to use the product I ordered and havent received. Their customer service department is non-existent and I am seeking help in getting my $128.15 back for the 3 units and replacement bulbs I ordered in January.

    Business Response

    Date: 03/11/2025

    Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for any frustration or inconvenience you have experienced regarding your order.

    Upon reviewing our records, we have not received any prior emails from you regarding this issue. However, we want to assure you that our customer service team has since sent an email containing your tracking information. If you have not yet received it, please check your spam or junk folder, as sometimes automated emails may be filtered there.

    To ensure that you receive our communications, please reach out to us directly at ********************************** using the email address associated with your order, which we have on file as *************************** If this email address is incorrect or outdated, kindly provide the correct one so we can assist you promptly.

    We appreciate your patience and are committed to resolving this matter to your satisfaction. Please do not hesitate to contact us so we can further assist you.

  • Initial Complaint

    Date:03/03/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered 1/29/25. Payment of $123.41 taken from my bank 1/30/25 and email confirmation sent to me. On 2/14 I contacted clarifion for status. Told they have huge backorder. By3/3/25 receiving frequent emails from business advertising other items to buy. And they now advertise on ****** for quick delivery! Tried calling their #************ for several days now. Only get voicemail. No one responds to me. Tried ************. Rings then call drops. I want my money refunded and backlogged order cancelled.

    Business Response

    Date: 03/11/2025

    Thank you for reaching out and sharing your concerns. We sincerely apologize for any frustration caused by the delay in fulfilling your order.

    We want to assure you that your refund for the amount of $123.41 has already been processed. Depending on your financial institution, it may take a few business days for the funds to reflect in your account. If you do not see the refund within that timeframe, we recommend checking with your bank for further details.

    We appreciate your patience and understanding. If there is anything else we can assist you with, please dont hesitate to contact us at ***********************************

    Customer Answer

    Date: 03/11/2025


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ***** ********

     

  • Initial Complaint

    Date:03/01/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I did not receive purifier. Sent to wrong address or not at all. I paid ***** and I expect item to be shipped. It's been 2 or more weeks

    Business Response

    Date: 03/07/2025

    Thank you for reaching out. Our customer service team has already responded to your email regarding your order concern. We kindly ask you to check your inbox, including spam or junk folders, to ensure you have received our response.

    If you need further assistance, please dont hesitate to contact our support team, and we will be happy to help.

  • Initial Complaint

    Date:02/28/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 3 items from this company on 2/06/25. They send an email confirming my order and took the money from my account the same day. I have heard ABSOLLUTELY NOTHING from them since.. except to give me ******** reasons as to why they have not shipped my items.....4 TIMES. 2 of the 4 times their response was exactly the same email answer. THIS COMPANY IS A COMPLETE SCAM AND THIEVES.

    Business Response

    Date: 03/07/2025

    Thank you for bringing this matter to our attention. Our customer service team has already sent an email to the customer providing the tracking information for their order. We kindly ask the customer to check their inbox, including spam or junk folders, to ensure they have received our communication.

    If the customer requires any further assistance, we encourage them to reach out to our support team, and we will be happy to assist.

  • Initial Complaint

    Date:02/28/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have emailed them several time asking when my package will be delivered and also called and was required to leave a voicemail (which I did) and have not gotten a response. I just want a response. I am starting to think this is not a legitimate business and I have been scammed.

    Business Response

    Date: 03/07/2025

    Thank you for bringing this matter to our attention. Our customer service team has already sent an email to the customer providing the tracking information for their order. We kindly ask the customer to check their inbox, including spam or junk folders, to ensure they have received our communication.

    If the customer requires any further assistance, we encourage them to reach out to our support team, and we will be happy to assist.

  • Initial Complaint

    Date:02/26/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to formally file a complaint against Clarifion regarding two defective Clarifion Ionizers, that I purchased on Dec 16, 2024. Upon receiving the devices (3 ********************** ODRxs = $95.91 & 1Clarifion ODRx =$39.97 ) , I immediately noticed that the blue indicator lights on both units never turned on, signaling that they were non-functional "straight out of the box".I promptly reached out to Clarifions customer support by phone, chat, and email to request a full refund and a return RMA# for the 2 defective devices. However, instead of providing a satisfactory resolution, the company responded with a single email deflecting responsibility back to me. Their response suggested that I should attempt cleaning the brand-new devices and try plugging them into different outlets. Additionally, their email explicitly stated:You can try to plug the unit into another socket. If the blue light will not turn on, it means that the device needs to be replaced.This response acknowledges that the devices are defective yet fails to offer any resolution, replacement, or refund as per consumer rights. Despite multiple attempts to follow up, I have not received any further communication or assistance from Clarifion regarding this issue.I am requesting the BBB to intervene in this matter and assist in holding Clarifion accountable for their defective products and poor customer service. I seek a full refund for both defective ionizers and expect the company to adhere to fair business practices by properly addressing customer concerns.I appreciate your attention to this matter and look forward to your assistance in resolving this issue. Please let me know if you require any further information.Sincerely,******* *******

    Business Response

    Date: 03/05/2025

    Thank you for reaching out and bringing this to our attention. We apologize for any frustration this situation has caused. Our customer service team will be reaching out to you directly to assist with your concern.

    We appreciate your patience and will work to resolve this matter as quickly as possible. Please keep an eye on your email for further communication.

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