Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/22/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 4 I purchased a clarifying device and paid $65.96 for the product and Ive been waiting and contacting the seller for the past couple of weeks trying to find out whats going on and why I didnt receive the product only last week theyre telling me they received a delay, but they did not state that before final product and prior to me waiting and which I saw they did not even send out the products And send me companies not supposed to do that if I saw that you know whats going on with your product I did buy purchase some other products and those packages already have came to me and I believe that Im being scammed by this company this is the first time day. I actually impression from the company and it was something that I believe that was good for me and my family to get And I I requested a refund. I emailed them over eight times I emailed them and I havent got no response just theyll get back to me and Ive been completely ignored.

  Business Response

  Date: 02/24/2023

  thank you for your inquiry; however, you have not been ignored.  Our records show our customer service team has responded to you several times.  If fact, you responded to several of our email replys.

  Nonetheless, we will not send a replacement as you have said you do not want it.  We will issue you a 100% refund next week.  You will receive a refund confirmation from us at that time.

  Customer Answer

  Date: 02/25/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *******************************
  
   
  

• Initial Complaint

  Date:01/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently purchased 3 of your units. 2 are ok but 1 has stopped working. How long do they work? PO20533 on back. ionic air purifier model: gl-139 thank you, *********************

  Business Response

  Date: 01/26/2023

  Thank you for your inquiry.  We attempted to find your order using your name and using your email address but cannot locate any order with said information.

  We will have our support team email you and get the information needed to help resolve this issue.

• Initial Complaint

  Date:01/14/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 3 Clarifion Units back on January fifth, 2023. I kept visual track of the mailing status. As of Wednesday, January 11th for the following reason: Addressee Unknown Then today (Saturday, January 14th, 2023): Your item could not be delivered to the intended recipient or returned to sender. It has been disposed of by USPS.At This Time, I Am Requesting A Full Refund, Since it is within the time frame of your Refund/Exchange policy. I do not want an exchange, since you failed to send the initial product Please call me upon completing the refund Sincerely ***************************

  Business Response

  Date: 01/17/2023

  Hi ***** we are in receipt of the delivery failure along with your BBB complaint. It appears the post office disposed of this item for unknown reasons.
  
  
  We can either ****** or refund. Please let us know how to proceed.  An email has been sent from our support center.  You can reply there and we will either ****** or refund whatever you prefer.

• Initial Complaint

  Date:11/15/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/27/22 I made an online purchase to this company for three plug in units that were guaranteed to attach ions to dust particles thus eliminating dust from the home. I have had them plugged in from the same day I received them, a few days after I ordered them I received them. Yesterday 11/14/22 I notices one unit was not working. None of these units have any dust on them and there is no dust on the wall or floor as this company advertised they would. My complaint is that on 11/14/22 I reached out to customer service wanting to return these units and a refund. I received a response saying someone would be with me shortly. That was 20 hours ago. I have a print screen of this conversation and

  Business Response

  Date: 11/16/2022

  Thank you for your inquiry.  Our records show you sent a chat on Monday Nov 14th and we responded via email (since the chat was disconnected) on Monday at apx 4PM PT.  

   

  In addition, since you are past your 30 days from delivery we do not typically process a reshipment and/or a refund.  However, I will make an exception and have emailed you with our offer.  Please reply to the email and let me know how you would like to proceed.

  Customer Answer

  Date: 11/16/2022

  First off I do not want anymore of this junk from this company. Secondly, if I do get my money back then it definitely is my loss. This person is lying. I did not receive a response of any kind whatsoever from them. They are dishonest and rip-offs.

  Business Response

  Date: 11/21/2022

  Thank you for your response.  Please know that i personally sent you an email on Wed Nov 16, 2022 whereby I asked you if you want a refund or a reshipment.  At this point, we will simply process a full refund.  Please be sure to check your inbox, spam or junk folders - we are emailing you at the same email you are using for your complaint.

  Customer Answer

  Date: 11/23/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***********************************
  
   
  

• Initial Complaint

  Date:09/26/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  These do not work. They don't do anything that was advertised. It says that you will know they are working because there will be particles around them. There is nothing! I check them daily and there has never been anything. Also, half of them the lights don't even turn on so I know for a fact they aren't working. Some have a blue light and some don't. I have contacted the company and got no response. There was a money back guarantee but they never respond so you can't actually get your money back.My orders were $103.80 and $61.69.

  Business Response

  Date: 09/26/2022

  Thank you for your inquiry.  Unfortunately we have no record in our support department of any reported problems.  Our support team will reach out to see how we can be of service to you.  

  Customer Answer

  Date: 09/26/2022

  the response was telling me you would reach out later. That doesn't settle this issue.

  Business Response

  Date: 09/27/2022

  Hi *********, we see you placed an order in June 2022. Per our website we have a 30 day satisfaction guarantee. We do not unfortunately offer a money back guarantee. Although we cannot offer you a refund, we can offer to send a reshipment at N/C if you believe you have received damaged or defective items. Please respond so that we can better assist you.

  Customer Answer

  Date: 09/28/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

   

  I do not know what N/C means but I am assuming it means at no cost to me and they will send me working devices and not more defective ones. I will accept them sending me working devices within a timely manner.

  
  Regards,
  
  ********* Sailor
  
   

  
  

• Initial Complaint

  Date:09/23/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  DITTO!!!! This company is a total SCAMMMMMMMM. I made the mistake of ordering this product and once I realized it was fraudulent, misrepresented and they charged additional fees that they do not tell you about upfront, I IMMEDIATLEY called them and cancelled the order, literally less than 10 mins from purchasing it. While on the call I was advised that there is another department that handles it that they would have to call me back within 24 hours. This did not happen!! I called them every day to follow up for more than 2 weeks and still NO return call was ever received and I continued to get the same exact response. I have ******** names, dates and times of my calls. I also contact my CC company who immediately filed a dispute. It was not until 5 weeks later, **** showed up at my door with a package, I asked who it was from as I was not expecting anything. Low and behold it was Clarifion's products. I blatantly refused the package and she wrote on it "refused" documented it and took it back to her truck. That was 2 months ago and today I receive charges on my CC again from this company for their product. I DO NOT have your c*** nor will I ever do business with you again!!! It was sent back to you as refused!! You had better check your return mail, update your CS policies and procedures and get your c*** together or this company will NOT be in business long. They are the most unresponsive, unprofessional, fraudulent and the worst company I have ever dealt with. I contacted my CC again today and they will NOT be paying your charges. I AM WARNING EVERYONE .... DO NOT DO BUSINESS WITH THIS COMPANY. I am only giving them a 1 star because the website makes you provide one. Left up to me they would get a negative 100.

  Business Response

  Date: 09/26/2022

  Thank you for your inquiry.  We are very confused as our company is legitimate.

  We're very sorry that you feel scammed.  We do have our return policy clearly notated on our website under RETURNS. Once an order has been entered into our system, our team has absolutely no way to stop the order. However, our policy asks that you contact us when you receive the item so that we can ensure a smooth process for returning and refunding you.

  
  
  That being said, since you did not obtain an RMA number from us the warehouse has no way to identify your order for us. We use third party carriers, which is why an RMA number is critical to your refund.
  
  
  However if you have disputed your order through your credit card, they will make a determination and will alert both parties. At that time, we will immediately honor their decision.
  
  
  We're so very sorry for this confusion. We will await the bank's notification and take the proper resolution steps at that time.

• Initial Complaint

  Date:07/12/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased several of the Clarifion air purifiers which plug into wall outlets.The result was a **** dusting occurring on the units and spreading onto the wall next to the outlets. We could not wash it off the wall and have to repaint.The company said it was past 30 day trial , so would not refund money nor would the help with the cost to repaint.This seems like an easy way out for a company with problem products. Other people need to know this too.

  Business Response

  Date: 07/13/2022

  Thank you for your email.  Please be sure to read our FAQ - the black dust is the ions being removed from your environment.  There are cleaning instructions on our website.  The black dust is how you know the unit is actually working.  There should be no need to paint - this dust should have washed off simply with soap and water.

  Customer Answer

  Date: 07/14/2022

  The cleaning of the Clarifion unit is not the problem.

  The company keeps ignoring that the wall next to the outlets is stained with the **** material which we can not wash off.

  we have to repaint. I have sent them photos 

   of the stain on the walls, but their response keeps ignoring that part and potential buyers need to know this problem.

  Business Response

  Date: 07/14/2022

  Thank you for your response.  We can only speak to the fact that the black dust that falls from the negative ions is easily cleaned with soap and water.  Please be sure you plugged this item into a grounded 110-volt outlet (per our installation instructions).  The particles are simply dust like particles and are not known to cause property damage.

   

   

• Initial Complaint

  Date:07/06/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought 6 Clarifion gadgets to help with allergies where I live. It says it "removes" them from your home. I guess it has been about six weeks, but I can tell they do NOT work!!!! There was a guarantee so I requested a refund. They only give you 30 ******** am so upset they are getting away with FRAUD! I was away at my grandson's graduation when they arrived so I missed out on the first 5 days. How can you know within 30 days if it works or not, anyways? I want the public to be aware of this ************** should either make the product to perform what they guarantee, or remove them from shopping sites. I have not even used 3 of them, because I was going to put them in my grandson's house. BUT THEY DON"T WORK!!!!

  Business Response

  Date: 07/08/2022

  We have received your complaint and we are sorry that our product did not meet your expectation. I am afraid that returning your order is no longer possible as you are already beyond the 30 days return policy. Our returns policy is stated under the returns link on our website. 

  Customer Answer

  Date: 07/08/2022

  I don't know what you want me to do. I'm just going to continue to post the facts, how the company is a fraud!

  Business Response

  Date: 07/11/2022

  We would like to offer you a 50% refund and you do not need to return the items.  We will process the refund and we will send you an email from our support team once the refund has been completed.  We're very sorry that we did not meet your expectations and hope this gesture will make a difference.