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Business Profile

Air Purification Systems

Clarifion

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Air Purification Systems.

Complaints

Customer Complaints Summary

  • 75 total complaints in the last 3 years.
  • 43 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/21/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 9/6/23 I was looking at this website & checked paypal for pay in 4. I clicked to return to clarifion. Immediately a order confirmation popped up. I tried to call ********************* them, but they never answered. I received a standard msg. Saying order was already processed and being shipped. While they were closed? They don't answer msg or call back. Then I read the complaints on BBB.Paypal now is sending collection msg for the ******. I have refused the delivery. Now I received a delivery notice that clarifion product is being returned to me. The product is dangerous too as it produces ion. I read that it causes the area around the outlet to become black. I don't want it & looking @ complaints on your website you are lucky to ever get a refund

    Business Response

    Date: 09/22/2023

    Thank you for your feedback.

    As per our records, we have communicated that we cannot under any circumstance issue a refund while a dispute is open.  Our records show the dispute is still active.  You can contact the bank and close the dispute and then we will immediately refund you.  If you choose to wait on the bank, and we are okay with that, then we are obligated to wait on the bank to avoid duplicating refunds.

    Customer Answer

    Date: 09/22/2023

    I canceled this order within minutes of getting a order confirmation that I did not want to order this. I msg said company, several times that night. I got a standard msg saying the order had already been processed & shipped overnight. The business was closed! Many msg later from me. Never a call back. I had to stop payment because I don't have the money. No tracking updates. When delivered I refused the pck. They marked it return to sender. This company then sent it right back. I'm on SSI (disability)  & food stamps. I shop @ food banks to eat. I am being bullied by this business.

    Business Response

    Date: 09/22/2023

    Thank you for the additional feedback.  We're terribly sorry if you feel bullied that is never our intent.    We are more than happy to process a refund once the dispute is closed as statement in the email.  This is the same process for all disputes - this is not personal.  We are doing everything we can to help you.

    Here is the body of the last email our customer service sent to you:  "As you know by now, we cannot under any circumstances, based upon our systems, to cancel any order even after 1 minute. However, you have every right to return the product for a full refund. However, it appears you took the route of opening a dispute. We can respect that but we cannot refund you while there is an active dispute. Why? Because if you win the dispute the bank will automatically refund you. If during that time we refunded you, you would receive a double refund.

    I do want to make sure you realize we have an A- rating with the BBB. We processing hundreds of thousands of orders. As you know there will always be dissatisfaction for some, but the greater majority love our brand and our products. I'm so very sorry that you do not feel the same way.

    I can offer you a full refund for CF537602 at $116.79 but you will have to close the dispute. If you do not, its absolutely okay, we can wait on the bank's decision."

    Customer Answer

    Date: 10/03/2023

    ****** has ruled in my favor & closed this dispute. I do not want to hear from this company again. It's over.

  • Initial Complaint

    Date:07/29/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought 6 ionizers. Two years ago. Lasted a few months Bought 6 more last fall 2022. 3 Don't work anymore. They replaced 1 . Out of 12 only 5 work. Very expensive to keep replacing. Threw the rest away.....

    Business Response

    Date: 07/31/2023

    Thank you for bringing this to our attention.  

    As you may know, we offer a 30 day warranty and we also sell a 2 year warranty. I see the defective units are out of warranty at this time. However, we're willing to send you 3 replacement units as a one time good will gesture.

    Once your order has been processed we will send you an order confirmation.

  • Initial Complaint

    Date:07/27/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is pertaining to complaint ********. Can you please keep the complaint open as I have not received my refund yet?Thank you.

    Business Response

    Date: 07/28/2023

    Thank you for your inquiry.  Our records show that customer service submitted your account for a refund on Monday July 24th and sent you an email with said information.  The email explains that refunds can take up to 5 business days.  We appreciate your patience as your refund is in process.  We will send you another email when the refund has been completed.

    Customer Answer

    Date: 07/28/2023


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *************************

     

  • Initial Complaint

    Date:07/25/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 3 units which I received a couple of weeks ago. I realized they emitted ozone so requested to return them. It is my understanding that I need a RMD number to return them and a return address which I requested by emai. I have not received this needed info. I tried calling but got hung up on. Please send me the needed info to return the items.

    Business Response

    Date: 07/26/2023

    We apologize for the delayed response. Our customer service team has sent you an email with the instructions on returning the product in order to receive a refund.

    Customer Answer

    Date: 07/27/2023

    I did not receive an email with information how to return my Clarifon units, nor did I receive a RMD number for the return.  I want to return 3 units.  This company had been totally non responsive and then just lied, saying they sent me an email.  

    Business Response

    Date: 07/28/2023

    Below is  is a copy of the email with the *** number that was sent to the BBB on 7/26/23 at 2PM PT.  We will forward this email, with the original date sent and sent to information.  

    Hi Sabelli,


    We are happy to assist you in returning your item(s). We understand that you have not opened the product packaging and are within the 30-day period of delivery.

    To proceed with your return, please send your item back to ***************************************************************. Kindly make sure to write your *** # #CF-327166 on the outside of the package to ensure a proper refund.

    Once you have shipped your package, please reply to this email and provide us with proof of the returning tracking information. A copy of your postage receipt would suffice. This will allow us to process your refund promptly. If we do not receive proof, there may be a delay in processing your refund, or your item may be overlooked at the warehouse.

    As soon as we receive proof of the return, we will begin the refund process. You will receive a refund confirmation email from us once your refund has been processed. Please note that certain fees may apply, so please ensure you have read our return policy on our website.

    Thank you for your understanding and cooperation. We look forward to assisting you further.


    Best regards,


    ? ******
    Clarifion Customer Service



    clarifion.com | ********************************** | ************

  • Initial Complaint

    Date:07/21/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered air purifiers from Clarifion on July 1. I have been trying to get an RMA number to return my order for a week. It is impossible to reach a live person at Clarifion. When I call, I press the option for inquiries on existing orders. I'm put on hold for 3 minutes and then I received a message that all reps are busy and I can call back later. I have called five times over the last week. I called one time an selected the option for sales and I actually reached a live person. He told me he couldn't help me and would have a customer service rep call me. No one has called. I've sent numerous emails and only receive an automated responses. I am just requesting help in securing an RMA number and instructions to return my order. I'm sure I will then need help with receiving my refund.

    Business Response

    Date: 07/21/2023

    Thank you for your RMA inquiry.  We have received the many communications you have sent us.  In our auto message we've asked for your patience as we are working through an unexpected backlog.  We are implementing new technology and hired additional staff.  We are doing our very best to get to everyone.

    Our records show your chat and email were responded to today and we provided you instructions how to return the item.

    Again, we appreciate your patience during this very busy time.

  • Initial Complaint

    Date:06/20/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought 12. After 5 months, 3 stopped working. I was told to clean it weekly with a microfiber cloth, which I did. Then, I was told to unplug it and put it into another outlet. I did it. Nothing. No warranty, no refund. Buyer beware.

    Business Response

    Date: 06/20/2023

    Thank you for your inquiry.  We're sorry that you are having an issue with our product.

    Please note we offer a 30 day warranty starting with date of delivery.  We also sell an extended 2 year warranty.  However as a goodwill gesture, our customer service manager approved the replacement of 3 units.  Our records indicate an email was sent to you today 6/20/23 and you accepted the offer.  We're glad that we could resolve this for you in a positive manner.

    Customer Answer

    Date: 06/21/2023


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ****************************************

     

  • Initial Complaint

    Date:05/27/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a FitPro watch, wouldn't work w my android phone. They said they would send me another, I have never received it. Transaction took place December 2022, it's end of May no replacement or refund of $69.99.Please help me get my money returned. Thank you.

    Business Response

    Date: 05/30/2023

    I'm sorry but I think you've responded to the wrong company.  We do not sell fitbit - we sell air ionizers.

  • Initial Complaint

    Date:05/06/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This product arrived at our home on 11/15/2022. It worked for a while, but now the light has gone out and we have a lot of dust. How long are these supposed to last? I thought they never had to be replaced. The other two are working as of this date. We are retired and cannot afford this price every six months!*************************** *********************************************************************************************** ************************

    Business Response

    Date: 05/08/2023

    Thank you for your inquiry.  Although we only offer a 30 day satisfaction guarantee, we will happily replace your faulty units as a one time good will gesture.

    Our support management has sent you an email; pls see that email and respond to it should you have any questions.

  • Initial Complaint

    Date:05/04/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received the clairifion devices (3) about 2 weeks ago and noted a caution high voltage sticker on it indicating that failure to clean devices could lead to fire. Had I known this, I would not have ordered the devices. But I was still willing to communicate with customer support. But they have failed to respond to my concern despite two email messages to their support group.

    Business Response

    Date: 05/05/2023

    Thank you for your inquiry. Our support manager has sent you an email response to your combined email /chat questions.  A warning sticker is required on all electrical devices such as a blowdryer or a space heater etc.  However, we understand you are concerned. Our team has sent you an offer - simply reply to that email and we will proceed as you direct **.  Thank you

  • Initial Complaint

    Date:04/16/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    bought 3 Claifion gl-139 air purifiers broke one when i tried to open it to clean it they never turned on since day one at ***** end now as i still have all this dust they said it would help clear up

    Business Response

    Date: 04/17/2023

    Thank you for your inquiry.  Our records show you have not contacted our customer service team to resolve this issue.

    We show you purchased this item on Jan 26, 2023 with an extended warranty, so we will have our customer service team reach out to you right away.

Clarifion is NOT a BBB Accredited Business.

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