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Business Profile

Computer Software

Amaze Holdings Co LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 114 total complaints in the last 3 years.
  • 114 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/24/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed this order on December 10th and money was withdrawn from my account. After not recieving a confirmation I contacted the comapny. They finally sent a reciept on Dec 26th showing my order number and that the order would arrive by the 23rd. I have also attached the order tracking which I did today (1/3/25) and it says last updated 12/20/24 it was still in printing stage. I have written multiple emails They continue to put me off even though I have told them it has been well over the 10 days. There guarantee also attached.

    Business Response

    Date: 01/31/2025

    Hi *****,
     
    We're truly sorry for the trouble with your order. We certainly understand a long wait time is not ideal. However, we're happy to confirm a full refund has been issued.
    On Jan 8th your shipping cost was refunded in the amount of $16.99 and on Jan 9th the remaining amount of $25.98 was refunded. We'd also like to confirm that the order has been listed as delivered on Jan 14th. 
    You're more than welcome to contact our Support Team if you need assistance with anything else.  Our sincerest apologies again for the delay! 

    Customer Answer

    Date: 02/05/2025


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ***** Morgan ***********************

  • Initial Complaint

    Date:01/13/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been a creator with this company since the year 2020 andin the last year, I have had several (more than 6) instances where things had to be corrected on their end. The last 3 issues have lead to them sending me an email stating it would be resolved within 24 hours, though nothing has been done for several months. And lastly, I have an order placed on 12/17/2024 for the amount of $60.97, which has been stuck in a pending / production state since the order was created. I have reached out to the company in over 12 emails asking them to resolve all of the issues and finally to give me a refund. They refunding the shipping cost of $7, and kept the rest. I am demanding a full refund and then to close my account completely, as I do not want any association with this company at all. They have also resulted in my getting zero sales as my audience does not trust the company due to these issues. I expect the refund to be given promptly without delay, and then immediately after, my account to be closed. This company has proven to be not interested in the patrons or concerns of the creators what-so-ever, and is in the practice of avoiding any resolution, while quickly accepting payments of which nothing is produced from it.

    Business Response

    Date: 01/14/2025

    Hi *****, 

    We are incredibly sorry for the trouble you've encountered on our platform! We appreciate your feedback as we are always trying to improve. We are aware of the pain points we've been struggling with - and while we have no excuse for the problems you've encountered, we do appreciate your patience and understanding through all of this.
    We are doing everything we can to make sure all issues are resolved and do not continue to occur. We can confirm your order was refunded on December 28th for the remaining amount of $52.98 back to your ******. If you would like to continue with your request to have the account closed, we will have our Team follow up with you via email to assist.  We would love to make things right with you and hope you give us another chance. - *******

  • Initial Complaint

    Date:12/26/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    on December 4, 2024, I purchased a sweatshirt for merchandise for the Triggernometry podcast. they began processing it on December 5 continued processing it on December 6 and theres been no movement on it since I have sent numerous emails requesting help. I attempted to do a live chat and nobody showed up on the other end. The phone number listed as customer service is not valid. I bought two sweatshirts one has been processed and shipped.

    Business Response

    Date: 12/27/2024

    Hi ***,

    We truly apologize for any trouble caused by the delay and certainly understand that the issues you've encountered have made for a poor experience from ordering on our platform.  We would love to make things right with you and hope you give us another chance. 

    While your hoodie is in the process of fulfilling, we have issued a full refund for your order. It can take 3-5 business days for the funds to reflect back into your account depending on your banking/card provider. Once the order is fulfilled and shipped you will receive an email from Spring with tracking.

    Please let us know if there is anything else we  can assist with, our team is always happy to help. Thank you for you patience! - Saverio 


  • Initial Complaint

    Date:12/23/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed this order on November 8, 2024. I received this confirmation with the message the expected delivery date was Nov. *****. When I did not receive the order, I contacted the site as per their instructions on customer assistance. I have sent multiple emails as well as "chat" on the site. Each time, I get the response that my order is "printing" and I would receive a message when it has shipped. It has been "printing" for over a month now. The only other response I have received is that "due to abundance of holiday orders....." this was place WELL before the holidays. In fact, this was to be a birthday present for my husband. I have included the confirmation with the order number below. The only part of this order I did receive was the sticker.Order number: 01JC6J0HXZB903SGARK7J29444eeaa FREE ******** V2 Next Level 3600 | Premium Ring-Spun Cotton T-Shirt x1 White, 2XL$28.99

    Business Response

    Date: 12/23/2024

    Hi *****, 

    We're truly sorry about the wait with your order. We are currently experiencing some delays and our Team is working as quickly as possible to get them completed and out the door. We certainly understand how upsetting it can be waiting for an order that is meant to be a gift and expected to deliver on time. While the order is in the process of fulfilling we have provided a full refund in the amount of $37.30 - You will see the return back within your ****** account within 24 hours. Once the order is fulfilled and shipped you will receive an email from Spring with tracking. Please let us know if there is anything else we can assist with. Always happy to help! 



    Customer Answer

    Date: 12/24/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ***** ******

     

  • Initial Complaint

    Date:12/19/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company charged me, provided ship and delivery date. Product never shipped. It's been over a month. I requested refund, Company has not refunded me. This is a fraudulent company with terrible business practices if any.

    Business Response

    Date: 12/18/2024

    Hi ***,
    We're truly sorry for the delay and trouble with your order. As requested a full refund has been issued back to you. We can see the order will be arriving very soon and tracking has been sent via email! You're welcome to contact Spring anytime if you need additional support. Our Team is always happy to help. Again, we sincerely apologize for any inconvenience. Thank you!

    Business Response

    Date: 01/14/2025

    Hi *****, 

    We are incredibly sorry for the trouble you've encountered on our platform! After a close review of the order, we can confirm the charge was listed as pending and was reversed. On our end this would mean it was never technically charged. Our Team has also sent you an email providing a screen shot from our *************** showing the transaction status for your records. We do sincerely apologize again for any confusion with the status of your requested refund. You're welcome to email ********************** if you need additional support.  - *******



  • Initial Complaint

    Date:12/19/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered 11/20/2021 I ordered a T-shirt. I have followed up with them via email several times. The states ot was print on demand. It has not even been printed or shipped. I have asked for the shirt and partial refund. They said they would do so but have not yet.

    Business Response

    Date: 12/18/2024

    Hi ****,
    We're truly sorry for the trouble with your order! After taking a closer look into the details, we can confirm the refund has been processed for you. You're more than welcome to reach out to us anytime if you need additional support, our Team is always happy to help. We're glad to see you've been taken care of and we thank you so much for your patience.

Amaze Holdings Co LLC is NOT a BBB Accredited Business.

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