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Business Profile

Computer Software

Amaze Holdings Co LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software.

Complaints

Customer Complaints Summary

  • 114 total complaints in the last 3 years.
  • 114 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/14/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a sweatshirt and it never advanced beyond "your order is in production" on Feb 23rd despite being charged. ****** responded quickly to my inquiry and refunded the shipping charge after several helpful email exchanges. Despite numerous assurances that the refund was on the way and should be credited in 5-7 business days, the remaining $53.99 has never materialized after what has now been many months. The email exchange is attached as a pdf.

    Business Response

    Date: 07/15/2025

    Hi *****, 

    Thank you for reaching out, and I sincerely apologize for the continued delay and frustration you've experienced.

    We truly appreciate your patience, and I want to confirm that we have now processed a full refund back to your original form of payment. Please allow ******************************************** your account, depending on your banks processing times.

    We understand this has been an unusually long wait, and we regret the inconvenience caused. If you do not see the refund after that timeframe or if there's anything else we can assist with, please dont hesitate to let us know, were here to help.

    Kind regards,
    Sierra

    Customer Answer

    Date: 07/16/2025


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ***** ********

     

  • Initial Complaint

    Date:07/11/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed an order for 2 t-shirts and a sticker on 6/12/25. Estimated delivery date was 7/1/25. Contacted customer support today asking for a shipping cost refund as per their 10 day policy and was told that my shipment is delayed indefinitely. If you go on r/teespring reddit, there are people who have been waiting over 6 months for orders to be fulfilled.

    Business Response

    Date: 07/14/2025

    Hi *****, 

    Thank you for reaching out, and please accept our sincere apologies for the delay in fulfilling your recent order. We completely understand your frustration, especially given the original estimated delivery date of July 1st.

    To make this right, we have issued shipping refunds for the inconvenience and flagged your order for prioritization in our system. Once your items ship, you will receive tracking details via email automatically.

    We truly appreciate your patience and understanding as we work to resolve this. If you have any further questions or concerns, please dont hesitate to reach out. We're always happy to help. 

    Warm regards,
    Sierra 

  • Initial Complaint

    Date:07/09/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order May 1st, 2025, and received notification that the shirts were printing and would be delivered by May 17th. I contacted them at the beginning of June when the order status had still not changed. I have reached out to them multiple times over the last 2 months and the problem has not been resolved. I want a full refund including shipping cost which totals $100.83.

    Business Response

    Date: 07/10/2025

    Hi *****, 

    Thank you for reaching out. We sincerely apologize for any trouble this delay may have caused. I am happy to confirm that order 01JT71QAEY43W7XK00DWZVDKHSd411 has been canceled and refunded per your request. The refund was processed on July 10th, and the funds should return to your original form of payment within 57 business days, depending on your financial institution.

    If you have any further questions or need assistance with anything else, please don't hesitate to reach out to our support team at **********************.

    Best regards,
    Sierra 

    Customer Answer

    Date: 07/10/2025


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ***** *********

     

  • Initial Complaint

    Date:07/08/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We ordered T-shirts through this company from our karate studio. They were unable to fill our order. I have requested in writing per their policy for a refund of my money and it has been two months with no refund. There is no phone number to contact them and I continue to receive emails that they are working on it. I simply want to make others aware of the deceit and fraud of this company and to ensure that I get my money back and no others go through this.

    Business Response

    Date: 07/11/2025

    Hi ******, 

    Thank you for reaching out, and please accept our sincere apologies for the delay and the frustration this situation has caused.

    We have gone ahead and canceled and refunded your order as requested. The refund was processed, and the funds should return to your original form of payment within five to seven business days.

    We truly regret the inconvenience and lack of communication you've experienced. This is not the level of service we aim to provide, and were taking your feedback seriously to improve our process moving forward.

    If you have any additional questions or need further assistance, please dont hesitate to reach out to us at **********************.

    Thank you again for your patience and understanding.

    Warm regards,
    Sierra

  • Initial Complaint

    Date:07/07/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed an order on 5-30. Requested a cancellation and refund on 6-4. Was told not to check in on status because it will delay the process. Finally had order cancelation confirmed on 6-24. Have had no contact since.

    Business Response

    Date: 07/09/2025

    Hi Christoval,

    Thank you for your patience, and I sincerely apologize for the delay in processing your request. We have now canceled and refunded your order as requested. You can expect the funds to return to your original payment method within seven business days.

    We appreciate your patience and understanding during this time. If you have any further questions or concerns in the meantime, please dont hesitate to reach out. Were here to help.

    Best regards,
    Sierra 

  • Initial Complaint

    Date:06/30/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered $126.97 worth of merchandise from Teespring (also known as Spring, and Amaze Holding Company)and I have not received it. When I click on track order, the website states: Your order is currently in production. There is no number to call and when I made a complaint in the chat bot, im chatting with a bot not a person. In prior years I have made multiple orders and didn't have any issues. I believe the company is taking orders and customers funds but not providing the merchandise they ordered

    Business Response

    Date: 07/01/2025

    Hi ********, 

    Thank you for reaching out, and I'm truly sorry for the delay and any frustration or inconvenience this has caused. We understand how important it is to receive timely updates and support, and we apologize for falling short of your expectations this time.

    Per your request, we have canceled and fully refunded your orders. The funds should return to your original form of payment within 57 business days, depending on your financial institution.

    We appreciate your past support and are genuinely sorry that this experience did not reflect the standard we strive to uphold. If you have any other questions or concerns in the meantime, please dont hesitate to reach out. Were here to help.

    Warm regards,
    Sierra 

  • Initial Complaint

    Date:06/28/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On the 22nd of November 2024, I ordered a sticker from a content creator I follow through Spring. Understanding Black Friday and Christmas orders coming through I didnt follow up with the order until January 26th 2025. Spring told me they would follow up within 24 hours. I received a message stating again that they would follow up. I sent a follow up email on January 27th and never received anywhere further response. I have since emailed and no refund was processed nor an explanation of where my order is. Sure its only $13, but when I place an order I would expect either the product or a refund. Neither of which has been processed.

    Business Response

    Date: 06/30/2025

    Hi **********, 

    Thank you for reaching out, and please accept our sincere apologies for the lack of communication and the delay in resolving your order issue.

    After reviewing your order, we regret to inform you that the item is no longer in stock. As a result, we have issued a full refund for your purchase. You can expect to see the funds returned to your original form of payment within 35 business days, depending on your financial institution.

    We truly appreciate your patience and understanding, and were very sorry for the inconvenience this has caused. If you have any other questions or concerns in the meantime, please dont hesitate to let us know. Were happy to help.

    Warm regards,
    Sierra 

  • Initial Complaint

    Date:06/27/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a t-shirt back in January, for which I was charged ***** Euros or $33.00 USD. After waiting a month, I received nothing and contacted support, who replied with apologies, stating they were having production problems and supply chain issues, which led to delays, and they were working on resolving the issues. They offered me a refund, saying they would check with their production team to see if they can still cancel it. Initially, I was willing to wait a bit longer. I checked back with them again in April and again in late May. At one point, they made it sound like things were progressing, so I gave them the benefit of the doubt and agreed to continue to wait. And the person I was corresponding with voluntarily gave me a partial refund of the shipping charges. Since late May, nothing further has happened, so I decided that this had gone on long enough and asked for a refund. I got no response from the person I'd been communicating with so I reached out to their live support which gave me a ticket number and said that a cancellation request will be made to the team in charge, which might take 36 to 48 hours. But in reading reviews of this firm at Trustpilot, Sitejabber and Reddit, it's clear that they have been having production problems since at least last year, and these are standard responses they give, with promises of refunds that never materialize and merchandise that is never delivered. Their MO appears to be to string buyers along with apologies, reassurances that they're working on the matter to ensure delivery soon and again telling everyone if you want to cancel at any time, just let us know, yet none of this seems to be true. This is outright theft and scamming to take money from potential buyers and give them nothing in return but false promises.***************************************** ************************************************************* ************************************************************************************************************************************************

    Business Response

    Date: 07/01/2025

    Hi ****, 

    Thank you for reaching out, and I truly appreciate your patience throughout this experience. I want to sincerely apologize for the significant delay and the inconvenience this has caused. We understand how frustrating it must have been to wait so long without a clear resolution, and I regret that we did not meet your expectations or our own standards for communication and fulfillment.

    Per your request, we have canceled your order and issued a full refund. You can expect the funds to return to your original form of payment within 3 to 5 business days, depending on your bank or payment provider.

    We recognize your trust was impacted by this experience, and we take your concerns very seriously. While we have indeed faced ongoing production and supply chain challenges, its clear that our handling of this situation fell short. Your feedback has been shared with our team so we can continue working to improve how we support our customers.

    If there's anything more we can do to make this right, please don't hesitate to let us know.

    With sincere apologies,
    Sierra

    Customer Answer

    Date: 07/03/2025


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. The business has issued a refund. 

    Regards,

    **** ********

     

  • Initial Complaint

    Date:06/27/2025

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a shirt off of Spring (formerly Teespring) back in May. The day after I placed the order, the status of the order was "In Production". I still have not received the shirt. I have chatted/emailed with **************** multiple times with no clear answer on what is taking so long for my shirt. I have requested a refund by emailing **************** and while they responded, they did not respond to my follow up email or confirm that I would be refunded. I should have done research before ordering this item, but I had ordered from Teespring (it's previous name) and had no issues in the past. I would like my order canceled and a full refund.

    Business Response

    Date: 06/30/2025

    Hi ********, 

    Thank you for reaching out, and I sincerely apologize for the hassle and lack of clear communication youve experienced I understand how frustrating this must have been.

    Per your request, weve canceled your order and issued a full refund. You can expect the funds to return to your original form of payment within 35 business days, depending on your financial institution.

    We truly appreciate your past support and regret that this experience fell short of expectations. If you have any further questions or concerns, please dont hesitate to reach out. We're here to help.

    Warm regards,
    Sierra

    Customer Answer

    Date: 07/03/2025


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ******** *******

     

  • Initial Complaint

    Date:06/24/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with Teespring (now known as Spring) on May 31, 2025, for a custom t-shirt. As of June 24, the item still shows in production with no shipping updates. Ive tried multiple times to reach customer service, but there is no phone support and email responses are either delayed or non-existent. I have not received my item, cannot get a refund, and feel this is completely unprofessional. Im requesting a full refund and for this issue to be investigated, as it seems others are experiencing the same thing. T-Shirt was $20

    Business Response

    Date: 06/30/2025

    Hi *****, 

    Thank you for reaching out, and please accept our sincere apologies for the delay and lack of communication regarding your recent order. We understand how frustrating this experience has been, and we truly regret the inconvenience caused.

    Per your request, we have canceled your order and issued a full refund. You can expect the funds to return to your original form of payment within 35 business days, depending on your financial institution.

    If you have any other questions or concerns, please dont hesitate to reach out. Were here to help.

    Thank you for your patience and understanding.

    Warm regards,
    Sierra 

    Customer Answer

    Date: 06/30/2025


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ***** ****

     

Amaze Holdings Co LLC is NOT a BBB Accredited Business.

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