Complaints
Customer Complaints Summary
- 231 total complaints in the last 3 years.
- 120 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/29/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company contacted my 90 year old mother who has dementia & persuaded her to sign up for this warranty plan. This happened in October 2022. Somehow this company was able to get my mothers banking information so they could deduct $224.78 out of her checking account each month beginning in October 2022. How they were able to get her banking information is beyond me. My mother was not able to give them this information. I have called this company several times to cancel the contract & request a refund but they will not return calls & always have a answering service taking messages. This is definitely a scam! & needs to be stopped so they cannot scam other old people.
Business Response
Date: 01/05/2023
CS has reviewed customer complaint. This is not our customer.Customer Answer
Date: 01/05/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have decided to let it go. It is true that I am not the customer but my 90 year old mother is who has dementia & not able to call to cancel further charges from this company. I have the authority to act on behalf of my mother in these matters yet the company will not allow me to cancel. They insist upon charging her $225 a month for warranty on appliances she does not have.
Regards,
***************************
Initial Complaint
Date:12/05/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am 80 years old and continue getting scam calls ,i have been targeted due to my reverse mortgage ,this company Home Warranty Service has drafted a lot of money from my bank account , i have called them several times to stop and they agreed to refund my money but havent and continue taking money and there servicing company Mepco is also taking a monthly payment . i want my money back ,i never agreed to or used any of such services .i am on a fixed income and this fraud that targets seniors . i have bank statements that show the deductionsBusiness Response
Date: 12/07/2022
CS has reviewed customer complaint. This complaint has been refunded for a pro rated refund of ******. This refund will be processed check overnight. There is no further action required at this time.Customer Answer
Date: 12/11/2022
this company owes me more money than whats offered ,they have taken several months of so called payments from my account and i want it all returnedBusiness Response
Date: 12/12/2022
CS has reviewed customer complaint. This is not a valid complaint. Customer needs to refer to contract terms. The pro rated amount refunded is the refund the customer is entitled to. The customer might not agree with this amount however this is the refund amount entitled to the customer. No further action is required at this time.Initial Complaint
Date:11/28/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I handle my mother's banking matters, (***********************) she is 89 years old. On October 28, 2022 I noticed a charge online on her bank account for $100. I asked her about it, and naturally she doesn't remember. We don't need Home Warranty Services for anything. We have coverage with insurance and our major appliances are covered by our gas/electric company. I don't understand how these companies can scam the elderly. I have called their phone number ************ and was on hold for over 8 minutes while typing this complaint. They didn't even answer with a company name. It went straight to a voice recording stating please hold. WHAT A SCAM. Now how am I to get the $100 back to my mother!!!!! The way these companies prey on the elderly is disgusting.Business Response
Date: 11/29/2022
CS has reviewed consumer complaint. CS has canceled and refunded this deal in full. No further action is required at this time.Customer Answer
Date: 11/29/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***************************
Initial Complaint
Date:11/23/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Been trying to call company and phone numbers won't work. Did get through on November 18th an was told someone would call me back. Trying to cancel this as foes not cover what was told to me. Not for $5256.07 total dollars. Hoping my bank will cancel further deductions to accountBusiness Response
Date: 11/25/2022
CS has reviewed customer complaint. Contract is already past 30 days, Prorated refund owed to customer is ******. No further action is required at this time.Customer Answer
Date: 11/29/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*************************************
Initial Complaint
Date:11/22/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have told this company Numerous times that I don't want to receive any postal mail from them. In their letter that I received today, they fail to mention their company name and only list a phone number to call.
How many times do I have to tell this company that I no longer wish to receive any offers from them, given that they have multiple complaints filed against them by consumers?Business Response
Date: 11/23/2022
CS has reviewed consumer complaint. This complaint has been forwarded to the marketing team. This consumer will receive no further snail mail communication.Customer Answer
Date: 11/23/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 18452803, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
****** *****
Initial Complaint
Date:11/22/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
November 22, 2022 On August 19, 2022 I received a phone call about a home warranty. The salesman wouldnt take no for an answer and said he would need $100. for the first 30 days and if I cancelled before the 30 days were up I would get back that $100. I agreed knowing I would cancel within that 30 day period. I even sent a letter cancelling and I also called them. Then on 9/19/22 I seen that $258.68 was taken from my bank account. I immediately called them and told them that I had cancelled the month prior. Within a 3 day period that amount was back in my account. Im still waiting for my initial $100. at this point. On October 25, 22 my bank account was hit again by this company in the amount of $181.51. I again let them know that this account had been closed since mid September. Since then Ive requested my money back on more than one occasion. I received a call/message yesterday in which I returned that call this morning. I spoke with a female who kept insisting I owed them a cancellation fee and a past due fee of $363.02. Her name was ****** and her ID she said was 202. She was very rude! I reiterated to her that I owed them nothing and that they owed me $281.51. This has gone on too long and they should be held accountable. Im on a fixed income and I need my money.Thank you,*************************************Business Response
Date: 11/23/2022
CS has processed this request and is refunding the entire amount. Full refund. No further action is required by either party at this time.
Initial Complaint
Date:11/12/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On July 30th I answered a call, (stupidly might I add), and it was Home Warrenty Services offering me a "special promo"!! Well I let the person at the other end go through their speech, and thought well my townhouse was built in **** appliances need updating, they were all excited because I mentioned that my mother had passed away and that I wasn't sure what all was included in her HOI, having said all that I decided because it sounded like such a good deal that I went ahead and gave them a payment, again stupidly, so the whole package was $295 for my house, and $100 for my mother's!! The entire package after receiving this folder (if you will) in the mail said that the F'NG package is for 36 MONTHS...WHAT??? The total amount is for a GRAND TOTAL of $4256.07, and the effective date is Aug 29, 2022!! I've been calling for 3&1/2 weeks to cancel this package I'm told someone will call back, always from some local, bogus number that either when I've called back has been disconnected or is no longer in service or it connects me to an extension #**** or #****...NO name associated, like "you've reached so & so extension please leave a message"!! The last time I called was 11/11/22, and "Travante" told me he couldn't help...he was their answering service!! To leave my number for someone to call me right back!! Give me a break...I've spoken to 5 people that were sending my request to cancel to that "department"...it'll be a month that I've been at this as of tomorrow!! Still they took out $295 & $100 from my debit card...processed 7/30/22 & THEN IN August took out $224.50 & $220.05 on Aug. 30 2022!!! My statement shows "PAYMENT PLAN AU ************...I don't even know who in the h*** that is!! Now a/o 11/11/22 I'm not able to use my bank card because that had to be cancelled and might I point out it's the weekend!! I've called these people, might I add, SOMETIMES 3 TIMES A DAY!! ENOUGH...I want ALL of my money back....NOW!!!Business Response
Date: 11/14/2022
CS has reviewed customer complaint. CS will issue two pro rated refunds per customer request: ****** and ****** will be processed today. No further action is required at this time.Initial Complaint
Date:11/08/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was sent a letter that was intimidating with BOLD LARGE LETTERS stating *EXTREMELY URGENT FINAL NOTICE* and that I MUST call immediately because my home warranty is expiring. I am a 72 year old widow and I was scared of what I needed to do. The letter also had my lender's information printed on it, so I thought it was even more of a concern. My refrigerator had been malfunctioning and when I called to let them know, they told me it likely wouldn't be covered under my policy. I took the documents to my financial advisor to look over and we called them TOGETHER on speaker phone in his office. The gentleman that answered was incredibly condescending and rude. He refused to give me the customer service phone number after I had asked more than 5 times. When asked what his name was he said "****" and then immediately got off the phone. I did not want this warranty, nor did I understand exactly what I was buying until I received the brochure in the mail. This should be against the law and based upon the professionalism shown through the communication, it is obviously a scam. I asked for a refund and to cancel the policy. The call to "****" was placed on Nov. 8. 2022 at 7:12AM PCT. I am still astonished at how he treated me and my advisor.Business Response
Date: 11/09/2022
CS has reviewed customer complaint. Customer pro rated refund is ******. This refund will be processed via check. No further action is required at this time.Initial Complaint
Date:10/11/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We purchased a Home Warranty from Home Warranty Service and when we received the booklet from them today 10/11/2022 the coverage was not what they told us we were purchasing. We have 30 days to cancel the contract and get a full refund of our down payment and have the auto payment stopped. When I called Home Warranty Service and tried to complain that they scammed us and the coverage was not what they sold us they hung up on us. I have tried to call them back and all I get is a message saying the person I was calling was not available and leave a message, which I did. I have contacted my credit card company and they said I had to call them back and tell them I want to cancel the contract. You have them listed on the BBB website as not BBB accredited Warranty Company.Business Response
Date: 10/12/2022
CS has reviewed customer complaint. The customer keeps calling us after hours, they have now been canceled out as of today. We refunded 295$ via card on file since the deal is within the first 30 days. 100% refunded . No further action is required at this time from either party.Initial Complaint
Date:09/02/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On August 8th or 9th I called Home Warrenty Services to cancel my policy. I told the customer service person I wanted to cancel my policy and he said OK.. then I asked to get my August premium refunded and was told that I needed to contact another department but was never given a number to call.The policy was never canceled and payment was taken out 8/16. I called again on 8/22 and spoke to ********************* who was extremely rude to me. He said he would cancel the policy but said I had to refer to a policy book to get a refund. I do not have the book and he said he was going to email it to me but I never received it. This company is very shady.. none of the correspondance I recieved from them has the company name on it.. just a ***** number. My daughter had to go online to find the actual company name and address based on the phone number I had. My daughter feels this company is taking advantage of me because I am elderly.Business Response
Date: 09/06/2022
CS spoke with customer last week and cancelled the plan out per customer request. Refund amount issued ******. No further action is required at this time.
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