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Business Profile

Lighting Equipment

Brightology

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Lighting Equipment.

Reviews

Customer Review Ratings

1.24

Average of 17 Customer Reviews

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Review Details

  • Karen M.

    Date: 09/18/2022

    Karen M.

    Date: 09/18/2022

    I bought these lites also and within a week after it rained they wouldnt work. I called and also got the run around and they waited till after the 30 day return policy before they returned my calls but I had sent them video and everythjng of how ********* wouldnt work. They did finally send me a replacement but only after I purchased a **** warranty. I didnt put them out til the beginning of June this year and after the first rain we got the same **** thing happened they flutter real fast and the lite is so dim u cant see it and some wont even turn on. I paid over 250 bucks and these lites are junk. I would like a full refund but Im sure they wont give it to me even tho I bought a warranty. Waiting to hear back from them its a joke.

    Brightology

    Date: 10/05/2022

    Thank you for your feedback. Please note that the 30 days is from your delivery date to the first date you contact us. Our records show our last conversations with the email used on this review was 2021, so we will have our support team reach back out to you to make sure we can align your email with your order and make sure that we take care of you. We appreciate your business and want to make it right with you.

  • JS

    Date: 08/18/2022

    JS

    Date: 08/18/2022

    Would give negative 5 stars if I could. Total scam company. Been fighting with them for weeks to get a refund. They finally offered me a compromise of a 50% refund - and of course they aren't crediting my credit card back. Countless emails, countless calls... had to go back to my credit card company to get further involved - this company is the absolute worst - complete and utter frauds.

    Brightology

    Date: 08/29/2022

    Thank you for your note. Please see the private DM emails that the support team has sent you.

  • Thomas M.

    Date: 08/14/2022

    Thomas M.

    Date: 08/14/2022

    I bought 48 lights to install throughout my newly remodeled yard. I spent over $250 and inside of 6 months all the lights no longer function. Be warned! Great idea, poor product!

    Brightology

    Date: 08/16/2022

    Thank you for your inquiry. We have looked in our support system for a reported issue and cannot locate one with the email you are using on this review. Our support team will reach out to you via email to resolve.

  • Norma S

    Date: 08/07/2022

    Norma S

    Date: 08/07/2022

    I recently tried to order solar outdoor lights from this company called Brightology on line. I filled in my info up to method of payment which is paypal but I didn't finish the order because I was also looking at Amazon and their prizes are a lot cheaper and more variety. I received an email from Brightology confirming my order and from paypal saying it was charged to my account and paid already. I contacted Paypal and entered a claim to get the money back and was told I should contact the company while they are trying to resolve it. I tried calling their number can't get thru and the website says shipping is non refundable and they will take 15% for each product for restocking fee. So to make story short,I'm paying for shipping to me, shipping back to them plus 15%restocking even if I did't order them in the first place! Ain't that a scam or what.

    Brightology

    Date: 08/16/2022

    Thank you for your inquiry. If you did not order from us there is no way we can ship an item nor can we charge you. Our records indicate you have opened a support ticket with us. Please check your inbox, spam or junk folders so that you can return the items for a full refund.

  • Cindy M.

    Date: 08/05/2022

    Cindy M.

    Date: 08/05/2022

    This company should be put out of business for the scam practices. My husband placed and order with them and when we received it, was not to our liking. Their website shows "30 Day Satisfaction Guarantee" - what a joke!! I went through their live chat to find out how to return and was told can't be returned, due to health and safety practices. I informed them we are no longer in a pandemic and what health and safety practices were they referring to? Only responded with "can't return because they are "used" - WHAT?? - told them I just received, opened the pkg to look at them, and did not "use" them. Still won't allow a return! Offered to refund a miniscule portion of my money. Disgusting, criminal business practices. Should have an option for a NO star review.

    Brightology

    Date: 08/08/2022

    Thank you for your feedback. Please be sure to take a look at your email response from our support team. We will absolutely honor a refund in alignment with our return policy. The support team has sent you a detailed follow up email with instructions on how to return unused product.

    Cindy M.

    Date: 08/09/2022

    So now they want to state that they absolutely honor a refund in alighment with our return policy. see below- n Fri, Aug 05, 2022, at 03:21 PM, ********************* wrote: I would like to inform you, ******, that if the item has been opened or used we cannot take back the item. So again, they blatantly lie. I repeat what I said before. These people should be investigated for their business practices. But since it's **********, not likely, because they accept all types of practices.

  • Helen F.

    Date: 08/01/2022

    Helen F.

    Date: 08/01/2022

    This is the worst lighting company ever. Its impossible to get a code to send your order back, they have no supervisors to talk to when you call, and the operator just says wait for them to call you. They dont reply with information in email or text messaging. What they do has to be illegal! Should be. Most pathetic company ever.

    Brightology

    Date: 08/02/2022

    Thank you for your email. Our support team has emailed you the instructions on how to return your items for a refund.

    Helen F.

    Date: 08/02/2022

    Actually you dont take returns without certain info according to your website of which was not provided today. Furthermore, I was hung up on 2 x today and no call back! Absurd

  • Patricia N

    Date: 07/31/2022

    Patricia N

    Date: 07/31/2022

    I bought 3 sets of these lights. I live in ** and it gets pretty hot here so in full sun the inside of the lights have melted and they have stopped working. There is no warning at all about the heat have that affect on the plastic. Only to make sure it gets a certain amount of sunlight. When I emailed the company they did respond quickly telling me they are out of warranty so there is nothing they can do. If you live where it gets over 95 during the day I would. It buy these lights.

    Brightology

    Date: 08/01/2022

    Thank you for your feedback. Our records do show you are out of warranty but we'd like to make you a goodwill offer to replace your lights as a one time courtesy. We will have our support team reach out to you today. Please note the temperature should not affect your lighting in fact our solar lights love the sunshine!!

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