Complaints
This profile includes complaints for Best Choice Products's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 65 total complaints in the last 3 years.
- 23 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/18/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased an adjustable bed frame I bought a year ago for $1000. It hasn't stopped working and I contacted customer service. I was told that they only had a 60 day warranty and there was nothing they can do but give me some helpful tips to try to troubleshoot it myself. I tried those but of course they did not work and now I'm stuck with $1000 piece of junk.
Business Response
Date: 07/22/2023
Date: 7/22/2023
BBB# ********
Dear *****,
It has been brought to our attention by the Better Business Bureau that we did not meet our goal in providing you the best service possible that Best Choice Products is known for. Although you were not provided with a timely resolution to your specific issue, we still wanted to take this opportunity to follow up with you.
Desired Settlement:
Billing Adjustment
What Best Choice Products have done to meet your desired resolution:
First and foremost, we want to apologize that your Best Choice Products ********************* Bed Base has stopped working. Since this purchase was made on 5/16/2022 in the amount of $689.93, we will waive our warranty policy and would like to offer you a full replacement for the bed base or a 50%partial refund.
We will wait for your response to proceed.
We appreciate you reaching out to us to resolve this matter.Have a wonderful day.
Sincerely,
Escalation Specialist
Best Choice ProductsInitial Complaint
Date:07/10/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Bought this chair for my mother in law in November 2022. She has 2 bad knees, severe arthritis, Alzheimers and dementia. Within a few months, the massagers were jabbing into her back and legs. Its sad that Best Choice Products do not care that people spend $500 and receive a lift chair thats only meant to last just past their 60 day warranty. This product is complete garbage!!Business Response
Date: 07/12/2023
Dear *******,
It has been brought to our attention by the Better Business Bureau that we did not meet our goal in providing you the best service possible that Best Choice Products is known for. Although you were not provided with a timely resolution to your specific issue, we still wanted to take this opportunity to follow up with you.
Desired Settlement:
Refund
What Best Choice Products have done to meet your desired resolution:
First and foremost, we want to apologize that your Best Choice Products ************** Lift Linen Recliner Massage Chair massagers were jabbing your mother-in-laws back and legs. It is our intention to provide only the highest quality items to our customers and this is not the experience we want our customers to have with our products.
Therefore, we have waived our warranty policy and have processed a full refund for the chair. We also do not want to inconvenience you any further by requiring a return of the item. Please allow 1-3 business days for your refund to return to your original form of payment. Again, we want to apologize for any inconvenience this may have caused you.
We appreciate you reaching out to us to resolve this matter.Have a wonderful day.
Sincerely,
Escalation Specialist
Best Choice ProductsInitial Complaint
Date:07/04/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They shipped out a product that I canceled soon after ordering via Amazon. They didn't create label until next day (about 18 hrs later) and shipped out 30 hrs later. They said they didn't see cancelation due to their fast shipping practice. When I requested a pickup for the very heavy, large, bulky item, they said ask friends for help or pay for ************ myself.Business Response
Date: 07/10/2023
Date: 7/10/2023
BBB# ********
Dear *****,It has been brought to our attention by the Better Business Bureau that we did not meet our goal in providing you the best service possible that Best Choice Products is known for. Although you were not provided with a timely resolution to your specific issue, we still wanted to take this opportunity to follow up with you.
Desired Settlement:
Other (requires explanation)
Either refund or pay for pickupWhat Best Choice Products have done to meet your desired resolution:
First and foremost, we want to apologize that your Best Choice Products 12V Kids Ride On Truck Car was not cancelled when you made the request and was delivered. We are happy to see that we have already processed a full refund and no return of the item is required. Again, we want to apologize for the inconvenience this has caused you.
We appreciate you reaching out to us to resolve this matter. Have a wonderful day.
Sincerely,
Escalation Specialist
Best Choice ProductsCustomer Answer
Date: 07/16/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*********************
Initial Complaint
Date:07/03/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered tags and moles remover on June 16 2023. Order no.039133148808 It never came to **** tried to connect ****************************************** and got no reply. I tried to call listed as ************** and ************** and both are not working numbers. This nothing but a scam and ripoff. I sent them by credit card $26.97. They are nothing but crooks. ***** Place 07-93-2023Initial Complaint
Date:07/03/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ordered an item from this company and never received it. I contacted the company and have received on and off communication for over a week now waiting for a solution. I waited for the item to arrive, asked my neighbors, filed a report with ***** and reached out to the company and have received no solution. At this point I wokld like a refund for my money as I have bought the item from somewhere else.Business Response
Date: 07/08/2023
Date: 7/8/2023
BBB# ********
Dear *******,
It has been brought to our attention by the Better Business Bureau that we did not meet our goal in providing you the best service possible that Best Choice Products is known for. Although you were not provided with a timely resolution to your specific issue, we still wanted to take this opportunity to follow up with you.
Desired Settlement:
Refund
What Best Choice Products have done to meet your desired resolution:
We sincerely apologize that your item was delivered, and you have not received the item. We see that you have filed a claim with Fed Ex. We also show that we have sent you a missing order claim form and have made a couple of attempts reaching out to you to fill out the claim form and you have stated that you are not comfortable signing it. Therefore, as a one-time courtesy, we have processed a full refund. You can expect your refund to return to your original form of payment within 1-3 business days. Again, we want to apologize for the inconvenience this has caused you.
We appreciate you reaching out to us to resolve this matter.
Sincerely,
Escalations Specialist
Best Choice ProductsInitial Complaint
Date:05/29/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order #*******-94320265 for a Best Choice mattress. It has already started to sink in after such a short time. I started a return, but was just informed that it is my responsibility to pack the mattress that was sent to me shrunk-fit into a box a fraction of it's actual size. I was told I will encur additional fees for have ******* and Best Choice come pickup the mattress. I am not going to pay to have this defective mattress picked up. I will be filing additional complaints with the Federal Trade Commision against ******* and Best Choice Products -- and contacting a consumer news team. This is ridiculous.Business Response
Date: 06/02/2023
Date: 6/2/2023
BBB# ********
Dear ******,
It has been brought to our attention from the Better Business Bureau that we did not meet our goal in providing you the best service possible that Best Choice Products is known for. We wanted to take this opportunity to follow up with you.
Your desired resolution:
I want ******* or Best Choice Products to pickup their defective mattress at THEIR EXPENSE. I want my full refund.
What Best Choice Products have done to meet your desired resolution:
We sincerely apologize there was an issue with returning your Best Choice Memory Foam Mattress. But we are happy to see that you received a full refund from ******* on 5/31/2023. Therefore, we will not require a return of the item. Simply discard at your discretion.
We appreciate you reaching out to us to resolve this matter.Have a wonderful day.
Sincerely,
Escalation Specialist
Best Choice ProductsCustomer Answer
Date: 06/07/2023
I was given a refund by ******* and told I could keep or donate the mattress to a charity. I have contact ******* telling them how much I appreciate their honesty. I am rejecting BCPs response here because after researching reviews of this business, I found they have a way of dealing with returns of these horrible mattresses. First, they contact the consumer telling us we are responsible for repackaging the mattresses and hauling it to a ***** location. When the consumer points out the absolute absurdity of asking for the machine shrunk wrapped mattress to be put back in the box it came in which is impossible, BCP tells consumers they can have a truck come pickup their defective mattress at our expense. As you can see from their own words, Therefore, we will not require a return of the item. Simply discard at your discretion. In my opinion based on reviews, they do such to frustrate the consumer into just giving up trying to return the defective mattress for a refund. That way they can keep the money. This is so dishonest in my opinion. I will be forwarding a copy my my complete BBB complaint to ******* corporate alerting them of the tactics used by BCP. I am so sick of dishonest businesses trying to scam people. I am old enough to remember when a business would honor their word and the quality of their products even if it hurt them cost wise to do so. In this sad day and age of rampant dishonesty, it disgusts me how easily businesses like BCP are willing to do anything to get out of honoring their word and commitment to providing quality products.Business Response
Date: 06/13/2023
6/13/2023
BBB# ********
Dear ******,
It has been brought to our attention from the Better Business Bureau that we did not meet our goal in providing you the best service possible that Best Choice Products is known for. We wanted to take this opportunity to follow up with you.
Your desired resolution:
To have Best Choice Products pick up mattress at companys expense.
What Best Choice Products have done to meet your desired resolution:
We want to apologize that you have not accepted our resolution. We are assuming you require a pick-up of the mattress at our expense. Please know that Fed Ex will not accept the mattress unboxed for pick-up. Therefore, we are offering you an additional $150.00 via Zelle towards using a disposal company of your choice to remove the mattress. We will reach out to you directly to further discuss the reimbursement. Again, we want to apologize for the inconvenience this has caused you.
We appreciate you reaching out to us to resolve this matter. Have a wonderful day.
Sincerely,
Escalation Specialist
Best Choice ProductsCustomer Answer
Date: 06/15/2023
You are seriously clueless. I dont want or need your money. ******* was honest and refunded my money for your defective mattress. You do this type of thing to everyone fooled into buying your junk. I stand by my statement. I will be contacting ******* corporate to bring attention to your little scam at their expense. Youre dishonest and disingenuous. ******* should not let you deceive and cheat their customers by allowing you do do business on their third party marketplace. I will be checking to see where else you try to **** your junk products. If I am wrong and all the reviews which back up my assessment of your dishonest business, you should have nothing to worry about, right? I am sick of liars and scammers people and businesses who try to deceive consumers like myself. Try doing business honestly for a change - and produce better quality products.Initial Complaint
Date:05/28/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 05/14/23 I ordered a Best Choice Products Solar Outdoor Bird Bath, Vintage Resin for $44.99 plus tax $2.70.I opened the box, decided I did not need that model as I had just received two other bird baths from BCP. I contacted the seller and enquirer about my refund and was sent a text (which I have) saying I would be refunded the amount that I was charged I received $2.70 as a refund!!!!! I did not pay $2.70, that was the tax!!!!!! Where is my full refund that I was assured of!!Business Response
Date: 06/02/2023
Date: 6/2/2023
BBB #********
Dear Veryll,
It has been brought to our attention by the Better Business Bureau that we did not meet our goal in providing you the best service possible that Best Choice Products is known for. We wanted to take this opportunity to follow up with you.
Your desired resolution:
Refund
What Best Choice Products have done to meet your desired resolution:
We sincerely apologize that you only received a refund in the amount of $2.70 for your Best Choice Products Solar Outdoor Bird Bath. Unfortunately, we have been unable to locate your order with the information provided. If you could please provide your order number, we would be happy to assist you with a resolution.
Order Number: ?
We look forward to your response and have a wonderful day.
Sincerely,
Escalation Specialist
Best Choice ProductsCustomer Answer
Date: 06/07/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***********************************
Initial Complaint
Date:05/26/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order on line on 5/26/2023. Immediately after clicking order I saw the address was wrong. I immediately got on chat with customer service and asked to change the address, they could not due this. I then asked to cancel the order. I was told they could request for a cancellation but could not confirm. After less than 5 mins they could not help. I then asked for a number to call someone. They would not provide one. I went back to the web site found the number, I called a chose option number 2 , modify your order. I was then told by the pet who answered you can not modify an order when placed and that while they could request a cancellation, it was only a request.Business Response
Date: 06/01/2023
Date: 6/1/2023
BBB #********
Dear ********,
It has been brought to our attention by the Better Business Bureau that we did not meet our goal in providing you the best service possible that Best Choice Products is known for. We wanted to take this opportunity to follow up with you.
Your desired resolution:
Refund
What Best Choice Products have done to meet your desired resolution:
First and foremost, we want to apologize that your cancellation request for the Best Choice Products 89in 6-Hook Bird Feeding Station was not processed. It is our intention to provide the highest quality service to our customers and this is not the experience we want our customers to have with our products and services. We have processed a full refund for this order on 6/1/2023. You can expect your refund to return to your original form of payment within 1-3 business days. Again, we want to apologize for any inconvenience this has caused you.
We appreciate you reaching out to ** to resolve this matter.Have a wonderful day.
Sincerely,
Escalation Specialist
Best Choice ProductsInitial Complaint
Date:05/26/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We purchased a $200 Jeep ride on toy that barely lasted a year due to a battery that is faulty. I called the company and they told me they could not replace it or offer a replacement battery for me to purchase. They expect customers to buy a brand new $200 Jeep all over again or offer a mere 10% discount. It turns out others are having faulty battery issues and getting screwed over by this company. If you are going to sell junk that you cant even replace a battery then price it appropriately otherwise be willing to replace it. I asked for a replacement and received no help.Business Response
Date: 06/01/2023
Date: 6/1/2023
BBB #********
Dear *********,
It has been brought to our attention by the Better Business Bureau that we did not meet our goal in providing you the best service possible that Best Choice Products is known for. We wanted to take this opportunity to follow up with you.
Your desired resolution:Replacement
What Best Choice Products have done to meet your desired resolution:We sincerely apologize that your jeep ride-on is having an issue with the battery, and we did not provide a resolution to your satisfaction due to the purchase being out of warranty. We have been unable to locate your order with the information provided. If you could please provide your order number, we would be happy to assist you with a resolution.
Amazon Order Number:?
We look forward to your response and have a wonderful day.
Sincerely,
Escalation Specialist
Best Choice ProductsInitial Complaint
Date:05/24/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
May 24th I ordered a patio set online before I could enter my coupon code or change the shipping address, it said processed. I called right away spoke with **********, she assured me she cancelled the order. Today, I have an email stating it was shipped, I called the company they told me she never cancelled my order!Business Response
Date: 05/30/2023
Dear ****,
It has been brought to our attention from the Better Business Bureau that we did not meet our goal in providing you the best service possible that Best Choice Products is known for. Although you were not provided a timely resolution to your specific issue, we still wanted to take this opportunity to follow up with you.
Your desired Resolution was below:
Other (requires explanation)
I cancelled my order it went through before I could change the shipping address and coupon code. I spoke with ********** and she assured me it was cancelled. I called today she didnt cancel the order and the package has been shippedWhat Best Choice Products have done to meet your desired resolution:
We sincerely apologize that we were unable to cancel your order with the incorrect shipping address due to it being processed. Please know, that we were able to cancel the delivery with the carrier and the packages are returning to our warehouse. We have also processed the full refund for the order. Again, we want to apologize for any inconvenience this may have caused you.
We appreciate you reaching out to us to resolve this matter.Have a wonderful day.
Sincerely,
Escalations Specialist
Best Choice ProductsCustomer Answer
Date: 05/30/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*********************
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