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Chipotle Mexican Grill IncThis business is NOT BBB Accredited.
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Reviews
This profile includes reviews for Chipotle Mexican Grill Inc's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 155 Customer Reviews
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Review fromKim C
Date: 07/10/2025
1 starKim C
Date: 07/10/2025
I went into get my birthday guacamole since my little one wanted it. I order 2 orders of kids tacos one order for each of my kids. When order I noticed the worker pull out the tacos from under the counter and they were uncovered. I am assuming that it was uncovered recently I keep with my order. When my kids tasted them the forced me to try it to see if it was just them. After I tasted you they tasted like chips that were sitting out in the open over night. So I went back to the restaurant to see what can be done. I was told by what I can assume was a shift lead that I was wrong and they are fresh. However the taste proved otherwise. The worker showed me a different set of tacos and said it was because. Before she could finish her sentence I stated I know what it should taste like I have been eating chipotle since 08. Since I was told I was wrong I throw the food next to the trash she was standing next to. She walked away from me and it seemed like she didnt care. I worked as an assistant manager for a few restaurant and I went to school for culinary arts I know what fresh taste like and this was not fresh. I am now going to have to leave a bad review about the skibo restaurant everywhere I can so everyone is aware of the serve and food.Chipotle Mexican Grill Inc
Date: 07/14/2025
On Jul 14, 2025 I reached out to the guest via e-mail, apologized for the experience, shared feedback with local and regional management, and provided on free kids meal.Review fromCh B
Date: 07/05/2025
1 starCh B
Date: 07/05/2025
Called customer service about animal products cross contaminating the plant based products. The customer service is a call center with no connection with the corporate Chipotle. Chipotle claims plant based but I have pointed out multiple times that the is cheese and meats in the plant based food. An honest manager told me that I was correct but Chipotle need the fix the cross contamination problem but they will not. The call center will say that management was alerted and will contact me shortly. This never happens. I called the management at the Chipotle I was complaining about, they said they never were contacted about the issue. Chipotle will claim plant based food but meat, cheese and other dairy cross contaminating your food says otherwiseChipotle Mexican Grill Inc
Date: 07/14/2025
On Jul 14, 2025 I reached out to the guest via e-mail, apologized for the experience, shared feedback with local and regional management, and requested proof of purchase.Review fromThomas W
Date: 07/01/2025
1 starI have had it with this place. My food arrived cold. The portions were unacceptable. It took over an hour to get my food delivered. The driver just stood at the gate. Never even attempted to bring it to the door. Had to go out and get it from him. What an all around joke.Review fromRachael P.
Date: 05/27/2025
1 starRachael P.
Date: 05/27/2025
Watched a employee get sexually harassed by a manager. ******** ****** needs to get fired asap.Chipotle Mexican Grill Inc
Date: 06/09/2025
On Jun 09, 2025 I reached out to the guest via e-mail to request additional information so this can be sent to our Respectful Workplace Team for further investigation.Review fromLowell P
Date: 05/19/2025
1 starLowell P
Date: 05/19/2025
After spending hundreds of dollars at different Chipotle restaurants I can officially say I am done. The employees are consistently rude no matter where you go, give intentionally small portions forcing you to ask for a bit more every time only to get the tiniest scoops added, then have the audacity to ring you up almost $15 for a crappy experience and barely any food. Then reaching out to customer service is just as bad. They try their best not to compensate anyone for anything and will intentionally only reply after long periods to get you to leave without anything. 0/10 company, deserves to go out of business.Chipotle Mexican Grill Inc
Date: 05/27/2025
On May 19, 2025 an agent spoke with the guest via chat, apologized for the experience, shared feedback with local and regional management, and provided two free entre offers which were redeemed on 5/19/2025.Review fromCherelle B.
Date: 05/05/2025
1 starCherelle B.
Date: 05/05/2025
I came here after shopping in the area to grab lunch. A younger white male employee greeted the two white customers in front of me with, What can I get for you today? He then asked if the portion sizes he gave them were good for them.However, when it was my turn (Im a 27-year-old Black female), the first thing he said to me was, We are out of chipotle honey chickendo you still want this? I told him no, as I wasnt even aware there was a new chicken option. He then proceeded to give me less than half portions and didnt ask if the portion size was good for me like he did with the customers ahead of ***** sharing this to make others aware before spending their money here. As for me, I no longer care to associate with Chipotle moving forwardChipotle Mexican Grill Inc
Date: 05/19/2025
On May 14, 2025 an agent reached out to the guest via e-mail, apologized for the experience, and shared feedback with local and regional management.Review fromLuke P
Date: 05/02/2025
1 starLuke P
Date: 05/02/2025
wish i can leave 0 stars. ive been eating at chipotle for years. im in college so i dont have a car, meaning when i order food, i usually have to get delivery. TWO TIMES chipotle has messed up my order. the first time they forgot my side of vinaigrette, and there is no way to add a sign without putting it in your name and apparently they dont understand that for some reason yet I made it very clear. The second time they ONCE AGAIN forgot my vinaigrette. Not only that but my bowl looked like it had been thrown 100 yards across a football field and they also didnt put guac on it. you would think that since guac is listed as one of the items on the receipt they would remember right? they also put about 3 pieces of chicken and 1 piece of lettuce on it. i love chipotles food so it would be a shame to have to walk away from a company that doesnt care about their customers. for example, I tried filing a complaint through their website and that stupid AI pepper would not let me submit. My complaint and the website is confusing and extremely buggy and hard to use. The phone number is I direct me to the website so this is my last complaint on the Better Business Bureau. I cannot get through to these people. so if you think about ordering chipotle always go in person never order online. In todays society, they need to do better instead of increasing prices every month.Chipotle Mexican Grill Inc
Date: 05/05/2025
On May 05, 2025 I reached out to the guest via e-mail, apologized for the experience, shared feedback with local and regional management, and provided one free BOGO offer and one free side of guac offer.Review fromTerrick B
Date: 05/01/2025
1 starTerrick B
Date: 05/01/2025
Employees were extremely rude did not greet me, did not ask why I was waiting for anything. I was there to pick up a doordash order and I was treated as if I was some sort of unapproachable clown I'd strongly recommend eating elsewhere.Chipotle Mexican Grill Inc
Date: 05/05/2025
On May 05, 2025 I reached out to the guest via e-mail, apologized for the experience, shared feedback with local and regional management, and requested the address of the restaurant they visited.Review fromBillie M
Date: 04/28/2025
1 starBillie M
Date: 04/28/2025
Always closing earlier than the posted store hours. Its ridiculous and upper management needs to address it.Chipotle Mexican Grill Inc
Date: 05/05/2025
On May 05, 2025 I reached out to the guest via e-mail, apologized for the experience, shared feedback with local and regional management, and requested the address of the restaurant.Review fromAndrea H
Date: 04/14/2025
1 starAndrea H
Date: 04/14/2025
This is a recurring issue- *******************************************************************. Twice, **** arrived during business hours to find the doors locked, with employees inside claiming they werent taking orders. The location often reeks of cannabis, and weve seen staff smoking in their cars before heading in. Music plays from personal phones, often filled with profanity, while customers are present. Portion sizes are inconsistent, frequently overloaded with ricebecause rice doesnt cost extraso were paying inflated prices for rice bowls. The queso has a gelatinous texture unlike other Chipotle locations, and items are often unavailable due to poor planning. Waiting 7+ minutes for rice or chicken is common due to bad time management.On April 14, I went inside to order, because orders are rarely right unless made in front of you. Immediately upon entering, I was barked at: ************* orders only. One table was waiting; two others were eating. I sat down and placed my order online. Minutes later, three people entered and were allowed to order in personno one stopped them. The woman behind the line took their order without hesitation.When I asked if in-person orders were allowed now, a staff member snapped, You placed a mobile order; youre still getting food. Thats when I lost my patience. I said nothing morethis is part of a larger pattern: rude staff who dont want to be there and perform poorly. Since I couldnt watch them make my food, I genuinely worried they might tamper with it.A larger group came in, ordered in person, and got their food before my mobile order was done. When my food finally reached the end of the line, they had forgotten the protein on my chicken bowlthe chicken itself as well as the vinaigrette.This location needs accountability. The service is chaotic, the attitude unacceptable, and the inconsistencyespecially with rising pricesis inexcusable. I need someone above store management to know, because they clearly dont care.Chipotle Mexican Grill Inc
Date: 04/21/2025
On Apr 13, 2025 an agent spoke with the guest via phone, apologized for the experience, shared feedback with local and regional management, and provided one free entre offer. On Apr 21, 2025 I created a new case with our Respectful Workplace Team to look into this further.
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