Business Profile
Restaurants
Chipotle Mexican Grill IncThis business is NOT BBB Accredited.
Find BBB Accredited Businesses in Restaurants.
Reviews
This profile includes reviews for Chipotle Mexican Grill Inc's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.2/5 stars
Average of 155 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromApril C
Date: 03/25/2025
5 starsApril C
Date: 03/25/2025
I just want to give Chipotle a lot of love and praise for them trying to adhere to an all natural food experience. I did a deep dive into Culvers and was shocked at how fake everything was (apart from their beef patties). They tout fresh this and that, all Wisconsin cheese and yet their is nothing but chemicals and preservatives. This made me sad and so I thought, well, let's check out another top place I like to eat at and am so impressed. I could tell that the ingredients seemed fresh at my local Chipotle but like with the tortillas and cheese who knows. I am very happy to see the quality the food is made with. Not only that my local restaurant has the friendliest employees. The reward system is good, too! I love eating there and will remain a loyal customer. Just wanted to let them know there is a customer who appreciates their ethics and quality standard.Chipotle Mexican Grill Inc
Date: 03/31/2025
Thats what we like to hear! Thanks for taking the time to reach out and share this. We love to hear that you are enjoying our delicious food. We appreciate you, your feedback, and your loyalty!Review fromTori W.
Date: 02/14/2025
1 starTori W.
Date: 02/14/2025
My 5 year old granddaughter loves Chipotle, I let her order her own bowl, she enjoys picking out what she wants in it and the first ****** was super friendly and patient while she picked what she wanted but then this other female came from the back and took over and was super rude and impatient and had a attitude from the very start, the cheese was almost gone so my granddaughter couldnt see it so once she saw it she said I want sm cheese so I repeated she wants sm cheese so she got all upset with my granddaughter and raised her voice with a very nasty attitude and said well you should hv said that, my granddaughter looked really sad so I told her shes just a child and shes only 5 and you not about to talk to my granddaughter like that and she slammed the bowls down mumbling stuff and walked to the back, I asked for the manager whose name on the receipt is ******** and she was no better, the other girl had already talked to her in the back so she also came out with the same nasty attitude with her mind made up to go with whatever and I tried explaining what happened and she said she already told me like she didnt want to hear it and doubted she did all that and I said you wasnt even out here so you dont even know what happened and she said Im not about to be threatening anybody and I never threatened no one, I said no one was going to talk to my granddaughter like that and I said if it wasnt for my granddaughter wanting chipotle I would cancel my order and the manager said ok as if she could care less so I told her to take my order off and Ill just get my granddaughter something but I felt we was racially profiled in that area and the girl and the manager is the reason why I would NEVER go back to that one ever again, its 2025 and people need to grow up and get over themselves and I would never talk to a child in that manner, it was disrespectful and disgusting and I am still upset that my granddaughter had to endure that type of immaturity and rudeness.Chipotle Mexican Grill Inc
Date: 03/31/2025
On Feb 14, 2025 an agent reached out to the guest via e-mail, apologized for the experience, shared feedback with local and regional management, and provided a full refund for the order.Review fromStephanie M
Date: 02/04/2025
1 starStephanie M
Date: 02/04/2025
Chipotle's feedback website is a joke. They need to include a way to contact the customer or submit detailed information about the location in question. The Chipotle in DTLA, on 255 S Grand has a 95% success rate in getting my order wrong. I usually order on the app because I'm at the office and like to save time as opposed to ordering in person. I can't remember just once, when my order was actually accurate. Today, I ordered the most basic item, 3 tacos on a soft flour tortilla, and I got crispy tacos. I'll I'm asking for is to please pay attention to the order and make it correctly.Chipotle Mexican Grill Inc
Date: 02/07/2025
On Feb 07, 2025 I reached out to the guest via e-mail, apologized for the experience, shared feedback with local and regional management, and provided one free entre offer.Review fromLazerrick L.
Date: 01/30/2025
1 starLazerrick L.
Date: 01/30/2025
This business needs to be shut down and re staffed and new management. The food was cold, unseasoned and the floor was dirty.The employees were hovering over the food without proper uniforms and lack of care for spraying windows cleaner directly on the glass over the food, then wiping the utensils withthe same towel.The manager seemed like she was on spychotrophic medicines because she was jittery and jumping and talking wired to everyone that day.I thought I was taking my wife out on a nice dinner date... however!The cheese was not like all the other ********************* It tasted like plastic. And the chips were too salty. The manager seemed not to be able to handle her staff. Not sure if they were her friends or relatives or both. But they did everthing the opposite of what she said as Store Manager.While all this was going on some peoe were talking about how they hated working there and that the store was not safe in the rear becuase they waisted a lot of food on the floor intentionally. *****I will not be coming here.again.Chipotle Mexican Grill Inc
Date: 02/03/2025
On Feb 03, 2025 I reached out to the guest via e-mail, apologized for the experience, requested the address of the location visited, and requested proof of purchase.Review fromReginald M
Date: 01/28/2025
1 starReginald M
Date: 01/28/2025
I sent a letter expressing my disappointment with the service and quality and requested a refund. I spent $40 for two bowls (a pick up order, that included a tip that wasn't even earned), only to be missing lettuce, pico (because they had no tomatoes) or fajita veggies. You shouldn't be able to choose items online if they are not available in the store. The customer service representative did not show concern, said that they should always double-check for accuracy and offered us one free drink...Yes, ONE free drink. I informed Chealssy that $40 spent on the meals doesn't equate to one free drink and I would be reporting Chipotle to the BBB. No response, of course. Not to mention, when we ordered from ******** several months ago from a different location, there was an issue at that time as well.Chipotle used to be top tier. In recent years, between the lack of care to customers (inside of the store and customer service online), increase in price and decrease in quality, we won't be returning to this restaurant.Chipotle Mexican Grill Inc
Date: 01/30/2025
On Jan 27, 2025 an agent reached out to the guest via e-mail, apologized for the experience, and shared feedback with local and regional management. On Jan 28, 2025 the agent voided the offer for one free drink and provided an offer for one BOGO (but one entre, get a second entre for free).Review fromDavid Y
Date: 01/20/2025
1 starDavid Y
Date: 01/20/2025
Restaurant Name: **************** *********** ******************************************************************************************** of Visit: 2025-01-04 08:30 PM Original Comment:I was kind of disappointed with the service received from the team at the store, not only were they very late in having my order ready, the food quality was off, too spicy, and the staff was a little dismissive and didn't thank me for my business. I reached out through pepper to an agent but the agent only offered one free drink. I asked for a partial refund for my order and the agent ignored my request. Please let me know the next steps.Update: Corporate "looped" in the store weeks ago and they never responded.Chipotle Mexican Grill Inc
Date: 01/22/2025
On Jan 6, 2025 an agent spoke with the guest via chat, apologized for the experience, shared feedback with local and regional management, and provided one free BOGO offer.Review fromStephen G.
Date: 01/19/2025
1 starStephen G.
Date: 01/19/2025
2 $20 Burrito Bowl: fajita and chicken was so salty and bitter. It could not be eaten when I got home. Sent issue on their website and asked to contacted, but never was called or any feedback.Chipotle Mexican Grill Inc
Date: 01/27/2025
On Jan 27, 2025 I reached out to the guest via e-mail, apologized for the experience, shared feedback with local and regional management, and requested proof of purchase.Review fromDoug R
Date: 01/11/2025
1 starDoug R
Date: 01/11/2025
This is a review directed towards the corporate office and their lack of appreciation for their customers. Their online system to pay for an order wasn't functioning. Of course, I work in a busy hospital setting and we don't have the luxury of spending 40 minutes chatting with bots to attempt to resolve a problem because this organization lacks any customer service response. No phone numbers. No email addresses. Just the ability to chat with a bot. When you ask for a person, you then have to answer 50 questions and when that person gets on the line, they take between 5 to 10 minutes to respond to every comment because they are juggling dozens of chats simultaneously. Needless to say, we will never order from this vendor again until they show some respect and appreciation for their customers. this is a shameful poorly run organization that cares very little for their customers.Chipotle Mexican Grill Inc
Date: 01/13/2025
On Jan 13, 2025 I reached out to the guest via e-mail, apologized for the experience, shared feedback with local and regional management, provided the phone number to reach out to customer service, and asked for additional information about the guests order.Review fromAlicia M
Date: 01/05/2025
5 starsAlicia M
Date: 01/05/2025
Great location! Every time my son and I go it is fresh food and friendly service.Chipotle Mexican Grill Inc
Date: 01/13/2025
Thats what I like to hear! Thanks for taking the time to reach out and share your experience at our location. We love to hear we are knocking the ball out of the park! We appreciate you, your feedback, and your loyalty!Review fromDustin L
Date: 01/02/2025
1 starDustin L
Date: 01/02/2025
I placed a online order for 6:30 pm. It was not ready until 7:10 pm I waited over 30 minutes for my order which is completely unacceptable. I called customer service to complain and they offered me chips and guacamole which is a complete slap in the face. I will NEVER SPEND MY MONEY HERE AGAIN. WASTE OF $50Chipotle Mexican Grill Inc
Date: 01/13/2025
On Jan 2, 2025 an agent spoke with the guest via phone, apologized for the experience, shared feedback with local and regional management, and provided one free entre offer to the guest.
Chipotle Mexican Grill Inc is NOT a BBB Accredited Business.
To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.
Why choose a BBB Accredited Business?BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.