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Business Profile

Service Animals

American Service Pets

Reviews

This profile includes reviews for American Service Pets's headquarters and its corporate-owned locations. To view all corporate locations, see

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American Service Pets has 2 locations, listed below.

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    Customer Review Ratings

    4/5 stars

    Average of 461 Customer Reviews

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    Review Details

    • Review fromChloe S

      Date: 03/04/2025

      4 stars

      Chloe S

      Date: 03/04/2025

      So far everything has been easy and stress free getting my girl signed up!

      American Service Pets

      Date: 03/10/2025

      Thank you for your kind words! We're thrilled to hear that your experience with American Service Pets has been easy and stress-free. Our goal is to make the process as smooth as possible for you and your furry companion. If you ever need any assistance, feel free to reach outwere always happy to help!
    • Review fromJennifer V

      Date: 03/03/2025

      5 stars

      Jennifer V

      Date: 03/03/2025

      Easy process, customer ********************** is so helpful if you have any questions or concerns. I am very happy and plan to remain a loyal customer! Thank ASP!

      American Service Pets

      Date: 03/05/2025

      Thank you so much for your kind words! We're thrilled to hear that you had a smooth experience and that our customer ********************** team was able to assist you. Your satisfaction means everything to us, and we truly appreciate your loyalty. If you ever need anything, we're always here to help. Thanks for choosing American Service Pets!
    • Review fromMeriann T

      Date: 03/03/2025

      5 stars

      Meriann T

      Date: 03/03/2025

      I found it easy to register my dog as an ***. I was approved and the letter was emailed to me.

      American Service Pets

      Date: 03/05/2025

      Thank you for your kind words! We're delighted to hear that you found the process easy and that you received your *** approval and letter smoothly. Your satisfaction means a lot to us, and we truly appreciate you choosing American Service Pets. If you ever need any further assistance, dont hesitate to reach out to our customer ********************** department.
    • Review fromMIA G

      Date: 03/02/2025

      5 stars

      MIA G

      Date: 03/02/2025

      It was easy , quick and I love the fact that I don't have to be without my fur babies. I recommend this site a 100 percent!

      American Service Pets

      Date: 03/05/2025

      Thank you for your kind words! We're thrilled to hear that you had a smooth and efficient experience with American Service Pets. Your satisfaction is our top priority, and we truly appreciate you recommending us to your friends. If you ever need anything in the future, we're here to help! 
    • Review fromRosemarie R

      Date: 03/02/2025

      5 stars

      Rosemarie R

      Date: 03/02/2025

      Question were simple and thorough. Whole process was quick and easy. I received my letter quickly. Will tell all my friends about your site.

      American Service Pets

      Date: 03/05/2025

      Thank you for your kind words! We're thrilled to hear that you had a smooth and efficient experience with American Service Pets. Your satisfaction is our top priority, and we truly appreciate you recommending us to your friends. If you ever need anything in the future, we're here to help! 
    • Review fromMartha L

      Date: 03/01/2025

      2 stars

      Martha L

      Date: 03/01/2025

      I was not happy with the tone of the letterwas told by email to contact customer **********************. They insisted the doctor could not change the letter.Very frustrating

      American Service Pets

      Date: 04/01/2025

      We apologize for any frustration you experienced regarding the letter. We understand that these documents are important, and we strive to provide clear and professional communication.

        All letters provided by our providers must follow specific guidelines under the Fair Housing Act (FHA) to ensure compliance with legal requirements. As such, our providers cannot modify the wording of approved letters beyond what is legally permitted.

        Additionally, we recognize that you reached out to the customer ********************** team at ******************** requesting changes to the wording. Please know that our providers ensure that all letters are written in a manner that is inclusive to all identities while still meeting the necessary legal and professional standards.

      If you have any further concerns, we encourage you to reach out to our customer ********************** team.  Thank you for choosing American Service Pets.

    • Review fromLonya R

      Date: 02/27/2025

      5 stars

      Lonya R

      Date: 02/27/2025

      Im very pleased with all of your services, and I have passed you Guys on to others as well

      American Service Pets

      Date: 02/28/2025

      Thank you so much for your kind words and for recommending American Service Pets to others! We're thrilled to hear that you're pleased with our services. If you ever need anything, we're always here to help. Wishing you and your furry companion the best!
    • Review fromTerri G

      Date: 02/27/2025

      5 stars

      Terri G

      Date: 02/27/2025

      Yes, so I recently went with this company to get my American bully puppy certified as my service animal. I did not get a chance use the letters that I received. But I want to say that they made it so easy and stress-free to go through the process to my puppy certified. They also got things done so so quickly I was truly truly satisfied and over filled with excitement from how quickly they were able toprocess everything. I have one more puppy to get certified and I pray that it is just as easy and as quick as it was forthe first puppy.

      American Service Pets

      Date: 02/28/2025

      Thank you for your kind words! We're thrilled to hear that you had such a smooth and stress-free experience with American Service Pets. When you're ready to get your second puppy certified, just give us a call at ************, and well be happy to assist you. We look forward to helping you again!
    • Review fromJennifer B

      Date: 02/26/2025

      5 stars

      Jennifer B

      Date: 02/26/2025

      Very please in how easy the process is. As well as how quickly everything was delivered me and my furry partner thank you so much.

      American Service Pets

      Date: 02/27/2025

      Thank you for your kind words! We're so happy to hear that you and your furry companion had a smooth and easy experience with American Service Pets. If you ever need anything in the future, we're here to help. Wishing you both the best! 
    • Review fromCharles C

      Date: 02/25/2025

      5 stars

      Charles C

      Date: 02/25/2025

      So far I have received nothing but a positive experience but I have had motel clerks questioning me about my dog and why I needed her to stay with me. So far I have refused to answer any of their questions and just moved to another motel that was more "pet friendly".

      American Service Pets

      Date: 02/27/2025

      Thank you for sharing your experience! We're glad to hear that you've had a positive experience with American Service Pets. We understand how frustrating it can be when businesses are unfamiliar with the rights of service animal handlers. If you ever need assistance with anything, we're here to help. Wishing you and your dog safe and stress-free travels!

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