Reviews
This profile includes reviews for American Service Pets's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 464 Customer Reviews
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Review fromLawrence A
Date: 01/12/2025
1 starI would give 0 stars if I could. They try upsetting every chance they get and even went as far as fraudulently charging my card $29.99 for training lessons that I didn't order. They try to threaten you telling you that your pets need to have training in order to be a service animal or you will get in trouble with the law. First of all, *** pets ARE NOT SERVICE ANIMALS! They do not need training! I suggest using someone else! I do not recommend this company. Now I have to waste my time trying to get my money back, but in order to do that they want my credit info again to charge me $1 to talk to someone. Are you f'ing kidding me!
American Service Pets
Date: 01/14/2025
Thank you for taking the time to speak with me today. I want to assure you that your subscription has been successfully canceled and refunded. At American Service Pets, we prioritize transparency and do not add any products or services to your account without your explicit verbal consent. Regarding the charge for chatting with an agent, I want to clarify that American Service Pets does not impose any fees for customer interactions. We value the opportunity to speak with our customers and are committed to ensuring they receive the services they request.
I look forward to receiving the email we discussed, and once it is received, I will be happy to review it further. If there is anything else you need, please don't hesitate to contact us.Review fromMike O
Date: 01/12/2025
5 starsVery simplistic and easy manner of which to certify your pet as an assistance animal. Couldn't be more pleased. Thanks!American Service Pets
Date: 01/14/2025
Thank you so much for your kind words and positive review! We're thrilled to hear that you found the certification process straightforward and easy. Your satisfaction is our top priority, and it's wonderful to know we could meet your expectations. If you ever need further assistance or have any questions, please don't hesitate to reach out. Thank you for choosing American Service Pets!Review fromVallina M
Date: 01/10/2025
3 starsPeople on the phone could sound a little more nicer, I spoke to about 3people and they all sounded tired bored and a little rude. Other than that everything was ok, I paid extra for fast service its been a week and I still have not received my pets certificate in the mail!American Service Pets
Date: 01/13/2025
Thank you for taking the time to share your feedback. I sincerely apologize if your experience with our customer ********************** team did not meet your expectations. We strive to provide the best possible service, and your comments are a valuable reminder for us to continuously improve.
It was a pleasure speaking with you on the phone, and Ive personally checked the status of your items. They should arrive by the end of this week. If, for any reason, you do not receive them, please dont hesitate to contact us, and I will ensure they are promptly reshipped.
Thank you for your patience, and we appreciate the opportunity to assist you. If you should need anything else, please do not hesitate to reach out. Thank you for choosing American Service Pets.Review fromBryce O
Date: 01/09/2025
5 starsQuick, easy, and friendly customer ********************** that makes me want to come back and be friends with all the great people serving these animalsAmerican Service Pets
Date: 01/10/2025
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our team at American Service Pets. Providing quick, easy, and friendly service is what we strive for, and we're so glad we could assist you in keeping your beloved animal by your side. If you should need anything, please do not hesitate to reach out to our Customer ********************** agents.Review fromImanni M
Date: 01/09/2025
5 stars***** really went above and beyond in assisting me today with my order. They could sense the feelings that come along with answering the questionnaire, and made a point to comfort me and let me know it is okay to be experiencing these difficult times. They also took plenty of time to explain the process thoroughly with me, and left me with a greater understanding of the services provided. Expert in their craft, and a master perople-person. Thank youAmerican Service Pets
Date: 01/10/2025
Thank you so much for sharing your experience! We're thrilled to hear that ***** provided you with such exceptional care and support. At American Service Pets, we strive to not only assist with the process but also ensure our customers feel comforted and understood during challenging times. Your kind words about ******* expertise and compassion mean the world to us. Were honored to have been able to help, and well be sure to share your feedback with ***** and the rest of our team. Thank you for choosing American Service Pets!Review fromSilvana S
Date: 01/06/2025
5 starsI cant believe how fast the process went . I truly recommend American service Pets . Thank youAmerican Service Pets
Date: 01/07/2025
Thank you so much for your kind words! We're thrilled to hear that you had a quick and seamless experience with American Service Pets. Your recommendation means the world to us, and we're grateful to have been able to assist you. If you need anything else, don't hesitate to reach out!Review fromRheta B
Date: 01/06/2025
5 starsThe representative was very helpful fast courteous and understood what I wanted and got my needs met I appreciate you being there if not I would have had to give up a very important medical animal to my life as well as a loving companionAmerican Service Pets
Date: 01/08/2025
Thank you for your thoughtful words! We're delighted to hear that our representative provided you with prompt and effective assistance. Our goal is to ensure every customer receives the support they need. We deeply understand the vital role animals play in helping with daily challenges, and were honored to have contributed to keeping you connected. If you ever need additional support, were here for you. Thank you for choosing American Service Pets!Review fromKathy K
Date: 01/03/2025
5 starsAmerican Service Pets made it very easy to apply and the order was received very quickly. They keep you informed every step of the way.American Service Pets
Date: 01/08/2025
Thank you for your fantastic feedback! We're delighted to know that your experience with American Service Pets was smooth and efficient. Keeping our customers updated and providing prompt ********************** is our top priority. If you ever need assistance, don't hesitate to reach outwe're here to help!Review fromStephen S
Date: 01/01/2025
5 starsThe process was very easy and relatively short before I received my packet I am very pleasedAmerican Service Pets
Date: 01/03/2025
Thank you for your kind words! Were thrilled to hear that you found the process easy and efficient. Our goal is to make the experience as seamless as possible for our customers, and its wonderful to know we met your expectations. If theres anything else we can do for you, please dont hesitate to reach out. Thank you for choosing American Service Pets!Review fromCharlie D
Date: 12/31/2024
5 starsMy husband found the site, we filled in the questions and got the email. Super easy. I have not had to use it just yet. But I have it if needed.American Service Pets
Date: 01/02/2025
Thank you for sharing your experience with American Service Pets and allowing us the opportunity to assist you! We're so glad to hear that the process was easy and straightforward for you and your husband. Its great to know you have your letter ready for when you might need it. If you have any questions or need support in the future, please dont hesitate to reach out.
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