Reviews
This profile includes reviews for American Service Pets's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 461 Customer Reviews
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Review fromMeleanie B
Date: 01/25/2024
1 starMeleanie B
Date: 01/25/2024
After an initial pre qualification approval, I completed an application which was denied. I contacted American Service Pets for an explanation and I was informed that no further information could be provided. I am waiting for my refund and I will not recommend this company .
American Service Pets
Date: 02/06/2024
Thank you for taking the time to share your feedback. We're sorry to hear about your experience with the application process. We'd like to clarify that American Service Pets is a referral company that connects individuals with licensed providers in their respective states. These providers are responsible for determining whether an individual qualifies for an emotional support animal under both state and federal guidelines.
While we facilitate the initial pre-qualification approval and assist with the application process, the final decision regarding eligibility rests with the licensed provider. As such, we do not have access to the specific reasons behind any denial as it's within the provider's purview.
We understand your frustration and apologize for any inconvenience this may have caused.Review fromJanice H
Date: 01/21/2024
5 starsJanice H
Date: 01/21/2024
Thank you for your quick response. I have everything I needed and I am a very satisfied customer.American Service Pets
Date: 01/22/2024
We would like to thank you for allowing American Service Pets to assist you. We strive to provide a positive experience to all customers. We are happy to hear that you have received everything that you need to keep ****** with you. Should you need anything, please contact our customer ********************** at ************ Monday- Friday (8:00am-7:00pm CST), we have exceptional agents that are eager to assist our customers. We look forward to working with you in the future.Review fromTimothy S
Date: 01/15/2024
1 starTimothy S
Date: 01/15/2024
I only contacted this company to get a letter for my landlord. So I can keep my dog.I did it over the phone with a customer ********************** agent. And the price was supposed to be a set price of $98.the agent asked me on the phone. Do you authorize us for this amount? And I said yes,a week or 2 later. I looked in my charges and they charge me $30 more.So I call them and they tell me. The agent should have explain to you that we charge exstra for the training services,they didn't tell me. And I want my money back. won't get your money back she said and I can't speak with a manager. All she could do is cancel the training, so I'm not charged every month.American Service Pets
Date: 01/18/2024
Thank you for allowing American Service Pets to assist you with your *** needs. We do take every concern seriously and I do appreciate you taking the time to speak with me today. As discussed, the agent did inform you of the charge for the monthly subscription to **************. It was a 7-day free trial to get you started and then the charge automatically processes. We did stop your subscription , per your request and as I stated on the phone, a refund for the training was issued to you on 01/17/2024. Thank you for choosing American Service Pets and we look forward to working with you in the future.Review fromNikki D
Date: 01/13/2024
5 starsNikki D
Date: 01/13/2024
I am very happy with receiving the letter of having my dog be an *** dog.My fur baby and I are so happy with being excepted and can live comfortably in the apartment. It was worth the 30 day wait for the approval from what I understand the *******************. You have to be a patient for 30 days in order to get the approval and I really appreciate everything. Thank you so much.American Service Pets
Date: 01/15/2024
We're thrilled to hear that you and your fur baby are now officially accepted for the *** status! It's wonderful that you can now live comfortably in your apartment with your beloved companion. We understand that the 30-day wait might have been a bit challenging, we do have to follow all state and federal laws, but we appreciate your patience. If you have any further questions or if there's anything else we can assist you with, feel free to reach out. Thank you for choosing American Service Pets to be a part of this journey with you and your furry friend!Review fromAkila K
Date: 01/13/2024
5 starsAkila K
Date: 01/13/2024
It was straight to the point, I didnt feel any stress or any anxiety doing the survey and I actually learn something else about myself.American Service Pets
Date: 01/15/2024
Thank you for sharing your feedback! We try to make the process as stress-free as possible. We are happy that you chose American Service Pets to assist you with your needs. If you should need anything, please feel free to reach out to our Customer ********************** agents at ************. We look forward to working with you in the future.Review fromHeather D
Date: 01/05/2024
1 starHeather D
Date: 01/05/2024
For some reason my pup ****** was denied. I dont have a problem with that, I have a problem with still being charge a doctors fee. I have a problem with not being told why we were denied. I went with a more reputable service and was approved.American Service Pets
Date: 01/09/2024
We do apologize for any inconvenience that the process may have caused you. We do not guaranty that every application is approved, as it is up to the provider to determine whether or not you meet the state and federal guidelines. The providers assess eligibility based on federal and state guidelines through the questionnaire that you complete. If an individual doesn't meet the criteria outlined in these guidelines based on their answers, the provider is obligated to deny them. Regarding the provider fee, this fee covers the administrative cost associated with reviewing each questionnaire to ensure compliance with federal and state guidelines. Thus, it's non-refundable since it goes towards the time and effort spent on this evaluation, regardless of the outcome. We are happy to hear that you were able to get the assistance that you needed, whether through a different website or your own personal provider and we do wish you the best.Review fromKaty P
Date: 01/05/2024
5 starsKaty P
Date: 01/05/2024
Amazing Customer **********************! The Team Of Doctors Is So Sweet! This Company Is Simply Amazing! My Fur Baby And I Have Nothing But Great Things To Say About Them!American Service Pets
Date: 01/09/2024
Thank you so much for your kind words! We're thrilled to hear that you had an amazing experience with our team of customer ********************** agents and the providers that we were able to assign you to. You and your fur baby's happiness are our top priorities, and we're delighted to have provided excellent service. If you ever need anything in the future, please don't hesitate to reach out. We appreciate your support and trust in us!Review fromTeri R
Date: 01/01/2024
5 starsTeri R
Date: 01/01/2024
BAM! And I have what I needed. Thank you so much.American Service Pets
Date: 01/04/2024
Great to hear that we were able to assist you promptly! If you ever need anything else, don't hesitate to reach out to one of our agents. Thank you for choosing American Service Pets!Review fromJoseph K
Date: 12/30/2023
1 starJoseph K
Date: 12/30/2023
I completed the questionnaire and paid the fees several days ago. I just got an email asking me to complete the questionnaire again. Something doesnt smell right.American Service Pets
Date: 01/02/2024
Thank you for speaking with me today regarding your concerns of your application and our processes. If you have any further needs or questions in the future, don't hesitate to contact American Service Pets Customer ********************** for assistance. We appreciate your understanding regarding any delays caused by the holiday season and are glad to have been of help. Thank you for choosing our services, and we look forward to continuing to assist you as needed.Review fromAlicia F
Date: 12/29/2023
1 starAlicia F
Date: 12/29/2023
I had my 2 well behaved and potty trained pets approved believing that they would be able to stay in ANY pet friendly hotel and fly for free. I was unaware that Emotional Support Animals DO NOT COUNT in most cases I found out this summer traveling across the US while on medical leave. I haven't tried flying with them yet believing it may also be true with the airlines. Not only that, but I'm being charged $29.99 EVERY MONTH for a membership I was unaware of, and calling the 24/7 365 customer ********************** is only open from 8 am to 8 pm Monday through Friday and till 5 on Saturday. The online support (an AI) only offered to put me through if I allowed ANOTHER CHARGE AND MONTHLY FEE!!! I have no idea how to cancel this membership of which I had no knowledge of. If I had known about this, I NEVER would have used them. Maybe it works with folks who are physically handycaped, but you will still be roped into a membership that charges you $29.99. If I cannot reach someone to cancel this, I'm going to be forced into canceling my credit card due to this infuriating issue. On top of all that, the harnesses sent to me for my 2 small dogs, DO NOT FIT right, are really stiff and Extremely uncomfortable for them to wear. My dogs hated the harnesses and it feels almost inhumane to force them to wear. I regret using this company and just pray that no one else falls for what I did. I was also forced to leave a star just to be able to warn others of this misleading company.American Service Pets
Date: 01/04/2024
Upon reviewing your account, I noted your email from 12/29/2023, as well as the call you made to our Customer ********************** line on the same date where you engaged with one of our agents. Following these interactions, I have made several attempts to get in touch with you via email, text message, and phone calls, aiming to address and resolve your concerns. However, regrettably, I have yet to receive any response from your end. We sincerely value your feedback and aim to provide swift and effective assistance to all our customers. Ensuring your satisfaction aligns with the core values of American Service Pets. We understand the importance of your concerns and would like to extend our support to resolve any issues you might be experiencing. Your satisfaction is paramount to us, and we are committed to addressing your queries promptly. Please do not hesitate to reach out to us at your earliest convenience. Your feedback is invaluable and crucial in ensuring that we meet your expectations and provide the level of service that you rightfully deserve. Thank you for your understanding and patience in this matter. We eagerly await the opportunity to assist you further and achieve a satisfactory resolution. Please contact American Service Pets at ************ and ask for ****.
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