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Business Profile

Traffic Consultants

Data Ticket Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Traffic Consultants.

Complaints

Customer Complaints Summary

  • 43 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/11/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Was issued an Administrative Citation ***** on April the 23, 2025. Citation states I have 20 days to put in an appeal. Their website suggested that this can be done online. The agency who wrote the ticket didnt submit it for 9 days after the citation was written. After being received by the City of ****** on 05/02/2025 it took another 6 days for it to be entered into the system 05/08/2025. When it was finally on the system thats when I found out that no you cant submit administrative ticket online. On Friday May 9th I scrambled to put together a mail in version. I completed the task and delivered the envelop to the ** where their ** Box address was listed in *************. I was told it would be put in their Box sometime that afternoon. They are sure to receive it by Monday the 12th. Days later after the 13th deadline they decided to open it and make the claim it was pass due by 1 day. I checked there is no oversight for day to day operations. They do as they see fit with no accountability. Basically telling me over the phone (person name *****) theres nothing you can or will do about it . Giving me the impression that were untouchable.

    Business Response

    Date: 06/16/2025

    Hello,

    We have sent an email to the client that issued the citation, City of Perris as they also entered the citation into our database, so we have no control over the dates between issuance and entering into the system.  We have passed your concerns on and will respond once again after we hear from the city.  ******** base is time and event driven to allow so many days from the cite date prior to notices being sent, hearing request expiration, etc. so again we have passed your concerns on to the city as to the timeliness of entering citations in the system (since they do this) once issued.

    We appreciate your concern and have also pointed out the fact that the citation provides information for online appeals however we have a business rule that does not provide online appeals.  We will also get clarification on the city's intention.

    Thank you,

    Citation Processing Center

    Customer Answer

    Date: 06/16/2025

    I understand that you have no control over when the agencies send you the citation. Im referring to the fact it was in your mailbox on the 9th. It took until the 14th for you to open the envelope. It had a deadline of the 13th. I asked one of your customer representatives why the delay. Said something about the mailroom. If you know theres delays within your own system then you need to address those issues first. It really shows a lack of oversight and the need for more accountability. 

    Business Response

    Date: 06/17/2025

    Email has been sent to the issuing agency, City of ******.

  • Initial Complaint

    Date:01/23/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This private contractor that is processing public agency parking violations is not compliant with the law. They scam citizens into thinking that they have no recourse other than a "written declaration" on the back of the notice they send by mail. Per CVC 40215(c)(1) this processing agency is required to provide citizens with the option to hold an in person hearing in the county of the issuing agency. They do not provide such option on their written notice form. It's time for a class action lawsuit.

  • Initial Complaint

    Date:11/08/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Data Ticket Inc is a private, female-owned business located at **************************************************************************. They're located in the **************, a 13 story business office complex. They process a wide variety of citations for cities throughout the state of **********. The problem with this company is that they do not follow the laws regarding processing and collection of these citations. Their website is not only ancient, but by design, they intentionally create a system whereby disputing anything becomes impossible. They have an 800 number, but it's a recording that leads you in circles, without ever providing any contact with a live person. The whole idea, obviously, is to allow you NO POSSIBLE AVENUE to dispute or resolve anything. You simply pay up as they dictate, or else they contact the motor vehicle department and place registration holds for unpaid citations. They offer an appeal process and a website page that explains the procedures for utilizing it. But, the procedures listed are not followed by the company. This company sells their services to cities by promising to collect more money. What they fail to state is that their methodology borders on extortion and fraud, rather than legality and compliance with existing statutes regarding collection. This is by design, of course. When you use extortion to force compliance, there is no legal alternative available. THIS IS NOT A BUSINESS THAT A CITY SHOULD BE UTILIZING TO COLLECT ANYTHING. Yes, they will collect on whatever citations the city provides to them. But, their procedures for doing so border on fraud and intimidation and extortion. They simply collect more money by eliminating all legal avenues for dispute. You either pay up, or else. You can clearly see their actual methodology in practice on their website and by calling their recorded message. They hide their real company name, but do business with the public at ************************************ and a post office box in *************, **.

  • Initial Complaint

    Date:10/30/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This vehicle was donated to charity, and all of the vehicle's associated paperwork, including Bill of Sale and Release of Liability establish that the named individual is not the responsible party for this violation. However, we submitted the paperwork attached to this message and received the following response:"10/10/24: Placed on hold until 11/1/2024 Reason: Mail Date: 10/11/2024~ The evidence presented does not invalidate the citation. Valid Citation." We do not know what could be needed more in the state of ********** than a bill of sale identifying the responsible party and a release of liability. Please rename the responsible party to G & A Auto Wholesale at *************************************** (Dealer License ******. If you believe that we are still missing some documentation then please identify what is needed.

    Business Response

    Date: 11/12/2024

    We only process the City of Escondido's citations. The City issues the citations.  The City also "upheld" the citation at the first level review on the date of 10/10/24.  I have sent 2 emails (on the date of 11/4/24 and 11/6/24) to the City to let them know of this complaint and have not received a response.  

    Unfortunately, this is out of our hands...we recommend requesting a hearing so the City understands the importance of this complaint.

    Thank you, Citation Processing Center

    Customer Answer

    Date: 11/13/2024

    Your response does not seem to adequately address the issue. I understand you are the processing center. *You* are processing paperwork against a wrongly identified individual. This is not a substantive appeal. This is me telling you that you are collecting against a wrongly named party. I have provided you the information as to who the correctly named party is. Please process the collections against the correctly named party. Can you please provide a contact at ********* to reach out to? All Escondido publicly facing information indicates that you are the responsible party for this decision.

  • Initial Complaint

    Date:08/05/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Citation Processing Center is a business in *************, ** that handles citation payments for *************On July 31, 2024 I received a parking violation at the ************** in ************, **. I live in **********, ***I have a fine of $32 due within 21 days or I will face a fine and a penalty fee.CitationProcessingCenter.com is the website I was given to pay my fine, however, the website does not recognize my violation number (I tried all possible combinations on the website).The phone number provided for CPC is ************* but the number only refers you back to the website, where you cannot find your citation. The phone number is never answered and there is no way to speak personally to a customer service *** or support.The end result is you are stuck in a loop between the useless website that cannot find your violation information (no matter what manner you try to enter it) and a phone number with no response that simply refers you back to the website....again and again.Meanwhile, the 21 days are ticking and I have no way to pay the fine - I can't even walk into ************ and pay in person as they have no way to process the payment since it goes (for some bizarre reason) through **************Please adjust your customer service model, ********************** of ************* to actually include options to pay fines for violations.To be clear, I only want to pay the fine - I simply want to give this company my money but they have made it impossible to do so.

    Business Response

    Date: 08/12/2024

    We see that 3 attempts were made on the date of 8/5/24 to call into the ************ number however in order to speak with a customer service representative, one of the following sets/pieces of information must be entered: 1) By Citation # and Time, 2) By Citation # and date, 3) By payment Plan number or 4) By FTB tax ID #.   This was not done so you were not connected to a live customer service rep.  The ********************** received also provides our website, www.CitationProcessingCenter.com in which you can pay or appeal the citation.  You have 21 days from the cite date or 14 days from the date of the 1st notice sent to pay or appeal without being assessed a late fee.

    If entering the citation number, you must also enter any letters and those will correspond with the number on the phone keypad.

    Thank you,

    Citation Processing Center

     

  • Initial Complaint

    Date:05/15/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I provided notice to this company approximately 1 month ago that they improperly and incorrectly removed funds from an individual's tax return. They have no human being available to speak with, have not reached out, and seem indifferent towards rectifying the fact that they took money from a wrongly identified individual. Please see attached for more detail/copy of the notice I provided them.

    Business Response

    Date: 05/15/2024

    Thank you for bringing this to our attention on behalf of the City of *******.  The City has dismissed the citation as of today and the amount intercepted from ******************** will be refunded.  ******************** will be contacted today with this information.

    Thank you, 

    Citation Processing Center

    Customer Answer

    Date: 05/15/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to provide a timeline to the donor regarding his refund and, if it does provide the donor a timely refund, will consider this complaint resolved.

    Regards,

    ***************************

     

  • Initial Complaint

    Date:05/01/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    can't get hold of anyone at Citation Processing Center, automated call backs aren't real, no one ever calls back. Phone system hangs up. You guys set it up to whatever possible to avoid talking to customers. Someone needs to call me re: ********************# ****** from the City of ****************, I have several questions and need answers. Thanks.

    Business Response

    Date: 05/06/2024

    Hello,

    We contacted you today per your request and were interrupted when attempting to assist and the call was ended after profanity. Our records show each call back request submitted was returned. Each of the call back requests had an option to speak with a representative and the option was not selected.

    Thank you,

    Citation Processing Center

    Customer Answer

    Date: 05/06/2024

    Rep who called was too serious, had no personality, refused to answer the questions I asked her, interrupted me asking "can I speak now?", it's like if you have to ask if you can speak you're not listening, overall low rent customer service rep with bad social skills and no education. 

    Business Response

    Date: 05/07/2024

    Hello,

    The concerns in the complaint were addressed and the desired outcome of a call back was completed. 

    Citation Processing Center

    Customer Answer

    Date: 05/10/2024

    Trashy company 

  • Initial Complaint

    Date:04/09/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 12/16/23, 10:51 p.m. I received a citation through Citation Processing center for $50.00 I payed it and appealed the claim. I was given by mail on 01/18/24 that the citation was dismissed and I will be issued a refund. I have called multiple times checking the status and checking online and this company has been giving me the run around. Telling me to call next week giving me the same excuses every time. They refuse to allow me to speak to a manager, it is now 4/9/24 and there is no official update. At this point I can only assume they are trying to keep my money and hope I just give up. My citation number is ******

    Business Response

    Date: 04/16/2024

    Hello,

    The Citation Processing Center is not responsible for issuing the ****************'s refunds. This complaint should be addressed to the City, not Citation Processing Center as they handle their own refund issuance. After following up with the City after each of your calls, the City notified us that they issued the refund on 4/11/24.

    Thank you,

    Citation Processing Center

  • Initial Complaint

    Date:04/07/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Parking paid, receipt provided for appeal. Appeal denied. We paid for parking, receipt shows license plate number. We received a ticket anyway. We submitted the receipt and filed an appeal only for it to be denied. Upon reading reviews online this is common practice for this company.

    Business Response

    Date: 04/16/2024

    Hello,

    The appeal response is handled by the issuing agency, *****************, not Citation Processing Center per ********** Vehicle Code. The issuing agency upheld your citation and we see you have now requested a hearing which is the next step to contest per CVC. There is nothing further to address within your complaint at this time as the proper steps were followed to further contest the City's decision. 

    Thank you, 

    Citation Processing Center

  • Initial Complaint

    Date:02/12/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    To: who it may concert,my complaint is because the ******************* ********** of ****** Services , is not helping me , I have been trying to speak to them to correct this and they don't want to help me to correct there error they are making , this Citation is on my name ************************************** I correct the Administrative Citation #******* . I corrected on 11/15/2018 that was 3 days before the do date 11/18/2018.I was not home and they left the citation with my sister ************************* and now they are charching her for something that I already fixed and in on there ****** with date 11/15/2018. this is the Information for them ACE processing center ************* www.CitationProcessingCenter.com I will realy apprised you're help.Thank you ******************************* ************

    Business Response

    Date: 02/13/2024

    Hello,

    The citation number provided does not pull any records. Please provide a copy of your citation and/or notice for further investigation. 

    Thank you,

    Citation Processing Center

Data Ticket Inc is NOT a BBB Accredited Business.

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