Reviews

Review Details

• Review fromLauren H

  Date: 08/23/2022

  5 stars
  Absolutely in love with our glasses! My 5 year old kept breaking the glasses he got from the eye doctor and we had had enough! So we went to Zenni and found their flexible frames and they have been a game changer. My son can wear them while rock climbing with no fear of them breaking. And the price is impossible to beat

• Review fromjorge g

  Date: 08/23/2022

  2 stars

  jorge g

  Date: 08/23/2022

  The frames hurt my ear. You get what you pay for.
  

  Zenni Optical

  Date: 08/29/2022

  Thank you for posting your Zenni review of the eyeglasses you ordered on July 22, 2022, in order o4922980202.We were sorry to read that the frame you selected full-rim, square, flexible-plastic, navy blue ombre frame *******, with a frame width of 137 millimeters hurts your ears when you wear these single-vision distance glasses.Consequently, we apologize for any disappointment you experienced as a result.The U.S. ************** website advises that these glasses were delivered to you on July 30, 2022, which means that the order is within its 30-day warranty period, which starts the day the glasses are delivered.If you would like to return these eyeglasses to us for one of our two refund options either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order we invite you to telephone Zenni ***************** at **************, and anyone who answers will be eager to assist you with emailed instructions to return the glasses in frame ******* for the refund option you select. We will also email you a prepaid mailing label to use for return postage.If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, at the lower right-hand corner of every page of the Zenni website.You may also email us, at *********************************** and if you choose this communication method, please put your order number, o4922980202, in the subject line of the email, and in the body of the email please advise of the refund option you would like for these glasses, and we will email you the instructions to return the glasses in frame ******* for the refund option you select. We will also email you the prepaid mailing label to use for return postage.If you return these glasses for one of the outlined refund options, when the refund has been issued and you are ready to place a new order with a pair of eyeglasses in a frame that will fit you well, we recommend getting a frame with stainless-steel temple arms, or an acetate frame that has stainless-steel rods embedded in the temple arms (you can see this on the 360 view option next to the enlarged picture of the frame), which make them easy to adjust.In addition, since the fit of the frames temple arms at your ears was the issue that prompted your review, we want to recommend the information we provide in an infographic found toward the middle of the bottom of every page of our website, How to Measure Your Frame Size: https://www.zennioptical.com/measure-eyeglass-frame-size-how-to.This infographic explains how to measure the dimensions of each element of a pair of eyeglasses you have now that fits you well and looks good on your face, so that you may shop for a frame on our website with similar dimensions, which can be seen under the enlarged picture of the frame on our website, under Details.It does not have to be an exact match. You have a 2-mm leeway on each element of an eyeglasses frame, with a 3-4 mm leeway on the temple arms. We also have information in our *********** that is very useful for determining the frame size you need for a frame to fit you well: https://help.zennioptical.com/hc/en-us/articles/360049904633-How-Do-I-Find-My-Frame-Size-.We hope that this information is helpful, and we look forward to hearing from you with your request for emailed instructions to return the eyeglasses for the refund option you select, so that we may resolve this matter to your satisfaction.

• Review fromAlyssa P

  Date: 08/23/2022

  5 stars
  The glasses I ordered fit perfectly, they look exactly like the photo, and my prescription was accurately applied. Im happy!

• Review fromAngel W

  Date: 08/23/2022

  5 stars
  This is the 3rd time I've ordered from Zenni. I had a problem with my first order and had to return them but have been highly satisfied with all of my glasses since my first order was fixed. I will continue to order through this site. The most recent pair are wire frames, which was not quite described but I still like them. Not my preferred choice because I have discovered I prefer the thicker frames. Next order I will be more cautious. Thank you Zenni Optical.

• Review fromRobin G

  Date: 08/23/2022

  5 stars
  I have ordered so many pairs of glasses from Zenni and recommend them to everyone I know in need of fun eyewear! Theyve been my go-to for years and my most recent purchase some super fun glow-in-the-dark wayfarers are probably the best pair of glasses Ive ever had. As someone who needs glasses to function, Im so grateful that there are companies like Zenni who help turn a necessity into something fun!

• Review fromColby H

  Date: 08/23/2022

  4 stars
  This was my first order with Zenni and the quality, style, and fit were really good. I will definitely consider Zenni for any future eyeglass needs.

• Review fromMatthew H

  Date: 08/23/2022

  5 stars
  Honestly pretty shocked to see all the negative reviews. I had a great and simple experience. Their glasses were relatively cheap compared to other outlets I explored. I got my glasses quickly, and they're in great shape. They feel a tiny by flimsy at times and could perhaps be sturdier, but I feel like I got exactly what I paid for. The lens seems excellent. They block blue light well. I've switched back to glasses over contacts most days bc I prefer to wear these glasses. Big fan and will likely be a repeat customer!

• Review fromElla M

  Date: 08/23/2022

  4 stars
  I have happily used Zenni for my last 3 prescriptions. This last pair is a little more flashy than I thought from the pictures, but I have received at least one compliment on the color, and I like them. Even more, my mother who didn't believe it was possible to get decent glasses at your prices adores her pair. Thanks, Zenni You have a lifelong customer in me. Even when they're not perfect for me, I can see (and wear glasses 24/7) and with prices so reasonable, who can complain? I have about 30 pairs now, including sunglasses.

• Review fromKatie S

  Date: 08/23/2022

  5 stars
  Zenni is wonderful to do business with. Without them, I wouldn't have been able to afford new glasses, on multiple occasions, until my insurance reset. The only time I've had an issue, they took my glasses back and examined them for accuracy, and offered a one-time courtesy refund for them even though they passed their quality re-check. I reordered in a different frame and all was well. I highly recommend Zenni.

• Review fromAngelise B

  Date: 08/23/2022

  5 stars
  I love my glasses. The color is gorgeous! Thank you!