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Average of 1,104 Customer Reviews
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Review fromBetsy P
Date: 08/25/2022
5 starsI've been ordering prescription glasses from Zenni Optical for many years and have always been very happy with their variety, quality, and price! Thank you.*****Review fromErica M
Date: 08/25/2022
5 starsI ??Zenni Ive ordered numerous times and have always been satisfiedReview fromCarol M
Date: 08/25/2022
5 starsNever had a bad experience with Zenni in 7 yearsNReview fromDylan D
Date: 08/25/2022
5 starsGlasses were super affordable and arrived very quickly. I had such a good transaction that I ordered two more pairs and I've already received those as well.Review fromAmanda F
Date: 08/25/2022
5 starsI have ordered many times over the years and have had nothing but wonderful experiences. One time I wasn't happy with the glasses I selected and customer service was great, they worked with me to get the glasses returned and credited my account so I could place a new order.Review fromMichelle S
Date: 08/25/2022
4 starsSo sad to see so many people have had bad experiences. Maybe I am an anomaly? I ordered a pair and got them fairly quickly, but I had to exchange them because they were waaay too big for my face. That process wasnt the worst; chat with someone online, get a return code/number plus label and take it to the post office. Had to wait a few days for them to give store credit and reordered another pair. Im glad the new pair is fine, because reading though the return policy it seems it would be a bit more difficult the second time around? And you only get partial back? I hope they last for a good while. Im knocking off a star for quality, but then again we are buying cheap glasses.Review fromTonya B
Date: 08/25/2022
5 starsI Love the Frames! But the script was not working for me??????. But I plan to use the frames with my new script when I get an appointment with my doc.Review fromIrene K
Date: 08/24/2022
2 starsIrene K
Date: 08/24/2022
I have bought 3 pair of glasses. The sunglasses that I bought are way too dark. Cant see with them. Second pair was fine, just regular glasses. I decided to try a third pair which was supposed to darken when Im outside, they dont, seems like regular glasses just paid more for these. Very disappointed with the sunglasses cant use and the ones that is supposed to darken when outside in sun dont.
Zenni Optical
Date: 08/29/2022
Thank you for posting your Zenni review of the three orders you placed with us.We were sorry to learn that the 80 percent gray tint on the sunglasses you ordered on April 17, 2022, in order o4683880368, is too dark for you to see well with these sunglasses in full-rim, rectangular, plastic, translucent aubergine frame ******, with tangerine-colored temple arms and a frame width of 136 millimeters.We were happy to read that you are satisfied with the single-vision distance eyeglasses you ordered on May 2, 2022, in order o4721003348, in full-rim, rectangular, flexible-plastic, navy blue frame *******, with a frame width of 137 mm.However, we were also sorry to read that the ***** photochromic (light-sensitive, auto-tinting) lenses from your order o4916671539, placed on July 20, 2022 in full-rim, rectangular, stainless-steel, silver frame ******, with a frame width of 140 mm are not darkening when you are outside in the sun.Consequently, we apologize for any disappointment you experienced due to these matters.Your order o4916671539, which the U.S. ************** advises was delivered to you on August 1, 2022, is within its 30-day warranty period, which starts the day the glasses are delivered.Although your order o4683880368 is past its 30-day warranty, insofar as you are a new Zenni customer, we will be happy to make a one-time customer service exception to extend the warranty period for these sunglasses to enable you to return them, along with the photochromic glasses from order o4916671539, which are within their warranty period, for an inspection.Therefore, we invite you to telephone Zenni ***************** at **************, and anyone who answers will be eager to assist you with emailed instructions to return these two pairs of eyeglasses for an inspection when you provide the relevant order numbers, o4683880368 and o4916671539. We will also email you a prepaid mailing label to use for return postage.If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support at the lower right-hand corner of every page of the Zenni website.You may also email us, at *********************************** and if you choose this communication method, please put the order numbers, o4683880368 and o4916671539, in the subject line of the email, and in the body of the email please advise that you would like emailed instructions to return the two pairs of glasses from these two orders for an inspection. We will email you these instructions and we will also email you the prepaid mailing label.We hope to hear back from you with your request for emailed return-for-inspection instructions for these two pairs of glasses, so that we may receive and inspect the 80 percent gray sunglasses tint on the lenses of frame ******, as well as the ***** photochromic feature on the single-vision distance glasses in frame ******.If our inspections find any manufacturing errors on these glasses, we can offer to remake them for you for free. If we find no manufacturing errors, we can return the glasses to you or issue one of our two refund options either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the glasses.We thank you again for posting your review, and we hope that the inspection of these eyeglasses will lead to a successful resolution of this matter.Review fromTamara j
Date: 08/24/2022
4 starsVery good price very hood delivery never had a issueReview fromCassi P
Date: 08/24/2022
4 starsThis is my third pair of Zenni glasses, and I've been happy with all of them. I had to return a pair because I didn't actually like the lenses I'd chosen, but it was easy. I do wish they had more options, but it's SO much less expensive, that I can live with it.
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