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Business Profile

Optical Equipment

Zenni Optical

Reviews

Customer Review Ratings

4.43/5 stars

Average of 1,100 Customer Reviews

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Review Details

  • Review fromDenise G

    Date: 08/22/2022

    5 stars
    I have ordered many glasses, single vision, bifocals, and sun glasses over the years. My husband has done the same. Both my adult daughters and one grandson only use Zenni. Easy ordering by following the prescription given by the doctor to us. Glasses normally received in ***** days. Only once did I have a problem, my driving glasses, single distance vision, would prism the headlights of oncoming cars. I reported this to Zenni and they had me return the glasses for inspection. Within days I received an apology and a new pair of glasses. I am 100% satisfied with many many experiences with them.
  • Review fromMaggie D

    Date: 08/22/2022

    5 stars
    Have had no issues with them, my prescription is relatively easy, ordered, delivered as expected, happy with my glasses :)
  • Review fromKaitlin P

    Date: 08/22/2022

    5 stars
    Received my glasses the same week I ordered them and they are very nice!
  • Review fromCortney S

    Date: 08/22/2022

    5 stars
    I have ordered from Zenni several times. Ive had a great experience every time. It has saved me so much money! Thank you Zenni!
  • Review fromJenny V

    Date: 08/22/2022

    5 stars
    I ordered prescription sunglasses and everything turned out fine!Shipping was fast.
  • Review fromAmy B

    Date: 08/22/2022

    4 stars
    I ordered a new pair of glasses for my 8 year old son. His prescription is not too strong and the glasses came fast, good solid quality frame, and he can see great. The only thing was that the complimentary case that comes with the glasses was broken. It took me 5 mins on a call with **************** to get a new case sent to me. I will use Zenni again!
  • Review fromKarol R.

    Date: 08/22/2022

    5 stars
    Love zennies, ice been getting glasses from them for years! I honestly don't know what all the other reviews are about, I've never had a problem with them, and as someone that breaks his glasses constantly, Zenni is the best.
  • Review fromKatie G.

    Date: 08/22/2022

    5 stars
    I think you all are fantastic! It was super easy to put my prescription in, and you have such a wide selection of frames at SUPER affordable pricing. I recommend you all to everyone I know!
  • Review fromAshely A

    Date: 08/22/2022

    5 stars
    Great pair of frames. They dont feel cheap, even though the cost was, and I received them within a week. Im very satisfied overall with my glasses from Zenni, and Ill most definitely be ordering more.
  • Review fromKeith H

    Date: 08/22/2022

    5 stars
    Prices are great and I've never had an issue with the prescriptions. They arrive quickly, the prices are great and the quality is top notch. I don't understand the people who couldn't see out of their glasses. If they gave the correct prescription and didn't make an error, they should be fine. I've always been able to see great out of all the glasses I ordered. I've ordered probably 10 pairs with various prescriptions over the years as my prescription changed.

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