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Business Profile

Furniture Stores

Cost Plus World Market

This business is NOT BBB Accredited.

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Important information

Complaints

This profile includes complaints for Cost Plus World Market's headquarters and its corporate-owned locations. To view all corporate locations, see

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Cost Plus World Market has 75 locations, listed below.

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    Customer Complaints Summary

    • 152 total complaints in the last 3 years.
    • 30 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/16/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a coffee table online marked down from ****** to *****. The website offered in store pick up which I took. I got an email confirmation of the order. I told my friend about the great deal and she bought one too. The next day my order was canceled but my friend's was not. Clearly this was a pricing error and World Market did not want to honor the advertised price. I have called many times and asked for a replacement table for the same price. I chose one that retails for the same ****** and asked that it be substituted for the original one which they are claiming is out of stock now. I even offered to pay the shipping fee. This is just wrong- The table I wanted to replace with is called the ****** Round **** and Metal tray top folding coffee table retailing for ****** ( the exact same price as my original selection)

    • Initial Complaint

      Date:06/09/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a gift card from World Market for $250 for a Christmas gift. My DIL tried to use it for the first time the end of April I believe. It said invalid. I called and spoke with customer service serval times, they issued a new card finally, the new card didn't work either. I called back and asked for a refund and they said they don't give refunds on gift cards. I said they sent me two that did not work, escalated it several times and still no fix so either issue a refund or I will let the BBB help me sort it out. He then got a hold of his supervisor supposedly and they issued a refund, said I would have it in 5 days. That was a couple weeks ago. I called back today and they said they will escalate it again and I said no. Fix it now or I am moving forward with a different resolution path and they still have not done anything so I am asking for help in getting my refund.

      Business Response

      Date: 06/10/2025

      A reship was processed for this gift card and was delivered by ***** on 5/8/25 under tracking # 438018404345. Did you not receive this gift card?

      Customer Answer

      Date: 06/11/2025

       
      Complaint: 23443891

      I am rejecting this response because:

      Sincerely,

      ***** ******

       

      I did receive the second card and it too was not valid which I stated to one of the agents I spoke with.  I don't want another card I just want my money back.

      Business Response

      Date: 06/20/2025

      A full refund has been processed on the order, including the additional $14.95 for shipping. Please allow 5-7 business days to post back to your account, but it could be sooner. 

      Best, 

      Customer Answer

      Date: 06/23/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** ******

    • Initial Complaint

      Date:05/27/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My order number is ************** order was supposed to be delivered on 5/19.The shipping carrier advised they are unable to give me updates.World market refused to help or process a refund. Every person at world market keeps telling me to contact the shipping carrier.I spent $766 for a sofa. My next step is to contact my credit card company to report fraud.

      Business Response

      Date: 05/28/2025

      Hello,

      We are showing that the item(s) were delivered today 5/28. We apologize for the delay in delivery.

       

      Customer Answer

      Date: 05/28/2025

       
      Complaint: 23382406

      I am rejecting this response because:
        The package wasnt delivered. It says on the tracking that it was returned. I added a screenshot of the shipping it says return on the second line. Also i have video footage showing no delivery was made to my home.
      Sincerely,

      ***** ****

      Business Response

      Date: 06/03/2025

      Hello,

      Refund was issued on 5/28

    • Initial Complaint

      Date:05/19/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I've been trying to unsubscribe from this company's emails (multiple emails daily) and although i have reached out to support as well as tried to unsubscribe to all emails from their unsubscribe link multiple times, i am still receiving emails. Way past their 10 day window of time needed to unsubscribe me. I just want this company to acknowledge me and take my email off ALL lists.

      Business Response

      Date: 05/20/2025

      I'm so sorry to hear about this. Ive confirmed that youve been successfully opted out. Please note that it may take up to 72 hours for the change to fully process. My apologies for the inconvenience and for the number of emails youve received. If for any reason you're still receiving emails after 72 hours, please report them as spam. 

      Customer Answer

      Date: 05/20/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *** *******

      Customer Answer

      Date: 05/29/2025

      Already filed a complaint, heard from the business, but the problem was not dealt with in the time that i was told it would be. Please remove my email address from all email lists. I'm surprised that i have to file another complaint about this.

      Just remove my email address from all mailing lists

      Business Response

      Date: 05/29/2025

      We have already opted you out of emails. Please report additional emails to spam. 

    • Initial Complaint

      Date:05/15/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is the second time I wrote this and it got erased. I want my gift cards replaced immediately. I've been in ******* I'm in the military I came back to find my gift cards empty. I called customer service who answers in ************* who are very nasty and they said the money is gone for non use. It is against the consumer law in the ************* to take anybody's gift card money. This law was put in place several years ago just for this reason. I want my gift cards replaced immediately that were given to me a year ago

      Business Response

      Date: 05/19/2025

      Babe,

      Please supply the Gift card numbers in question, so we may look into what happened to the balances.

      Customer Answer

      Date: 05/20/2025

       
      Complaint: 23331697

      I am rejecting this response because: number one the gift cards were canceled for non use. Number two the pictures were sent to the Better Business Bureau already. Front and back of cards. It seems that no one can save anything for a rainy day. The first card number is 6192-2004-7316-6154. This card was given to me from corporate as a courtesy and the amount is $75 given to me on January 14th of 24. Put away for a rainy day. The second card number is 6192-2005-2722-8757. That had under $10 probably $8.95. This card's money has disappeared. Cost Plus Farms these things out to foreign countries. I don't know if anyone took my money and then told me it was not there that is the second thought the first Communication I had was with someone with it South African accent that told me the money was taken from the card for non-use which is illegal in ***************** at this time. Please reinstall my money thank you

      Sincerely,

      **** ******

      Business Response

      Date: 05/29/2025

      Hello,

      Per our sales audit ***** nothing is wrong with the first card for $75(the card is still active). The second card has $1.57 on it and it was redeemed.

    • Initial Complaint

      Date:04/28/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Complaint Against: World Market **********, ******* Location Order Date: April 27, 2025 Order Number: *********** Complaint Description:On April 27, 2025, I placed an order online with World Market for the Salina Monochromatic Plastic Slatted Outdoor Armchair Set of 2, selecting in-store pickup at their **********, ******* location. The item was clearly advertised as a set of two chairs. I ordered a quantity of three, expecting to receive a total of six chairs based on the advertised description.Upon arriving for pickup, I was informed that each quantity would only include one chair, not a set of two as advertised. This discrepancy between the online listing and the actual fulfillment is misleading and constitutes false advertising. I provided screenshots confirming that the product was labeled as a "set of 2" for in-store pickup, but the store refused to honor the original terms of the sale.Desired Resolution:I am requesting that World Market honor the terms under which I placed the order by fulfilling three sets (6 chairs total) at the original price I paid. Alternatively, I am requesting a full cancellation and refund if they cannot honor the original advertisement.This experience caused significant inconvenience and reflects poor business practices. I am seeking assistance through the BBB to ensure this matter is resolved fairly.Attachments:Screenshots of original advertisement Copy of order confirmation

      Business Response

      Date: 05/09/2025

      Thank you for your feedback and for bringing this matter to our attention. We sincerely apologize for the confusion and inconvenience you experienced with your recent order.

      To clarify, the product detail page for the Salina Monochromatic Plastic Slatted Outdoor Armchair does indicate that the chairs are sold individually in-store, and that sets of two are only available for shipping. Since your order was placed for in-store pickup at our **********, ** location, it was fulfilled based on the in-store policy of selling chairs individually.

      That said, we understand how the current layout of the product page could have caused confusion, and we agree that this information should be more prominent. We are actively working with our web team to make this distinction clearer and more visible, so customers wont need to scroll down to the product specifications to find it.

      We truly value your business and feedback, and were committed to improving the customer experience. To help try to make up for this experience, I have added $50.00 in rewards to your account ID ending in 2664, along with a 25% off coupon. 

      Product Page: ************************************************************************************************************************;


    • Initial Complaint

      Date:04/26/2025

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello! I made a purchase 100$ of strawberry items on Friday April 24th, 2025. I received my order today and all of the items were glass items. Everything came safely and no cracks were noticeable on any of my other items but my strawberry cookie jar came completely broken. The only way that I will want this settled is by receiving a new strawberry cookie jar free of purchase. I was genuinely super excited to receive this product but my excitement went away the moment I saw my cookie jar. I would love to receive a new one, please. Thank you and please reach back out to me when you can.

      Business Response

      Date: 04/28/2025

      Kyla,

      We do apologize for this unfortunate incident. A reshipment was issued on 4/26. Here is the tracking# 453151352130

      ******

       

      Customer Answer

      Date: 04/28/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      **** ******

    • Initial Complaint

      Date:03/26/2025

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On March 12, 2025, I ordered the Modern Slatted Wood Adirondack 3 Piece Outdoor Furniture Set, SKU1091B. I received the order on March 17, 2025. When I unpackaged the table, it was the incorrect item. The incorrect item sent is the ***************, SKU642833, NOT THE ***** INCLUDED IN THE 3 PIECE SET. On March 24, 2025, I placed an order inquiry to get the correct table. **** responded immediately and asked for a picture of the wrong item. I then immediately forwarded the picture. I've received no response ***********, March 26, 2025, I contacted customer service and explained. The representative stated that I would receive a return label for the incorrect item, and a shipping notification for the replacement. The email I received for the incorrect item is wrong. In the email, the item to be returned is the table that belongs with the 3 piece set (THE CORRECT ITEM), and not the incorrect item. It also states I would receive a refund, in which I do not want a refund, nor am I owed a refund. I just want the table that I ordered. I then contacted customer service again, and spoke to a representative who was unruly and very unhelpful. She kept insisting I ordered all of the items separately, and it was not purchased as a 3 piece set. I asked to speak to a supervisor, and was placed on hold for 45 minutes, and the phone was disconnected.All in all, I am very upset. I am a frequent shopper at World Market, and have never experienced service such as this. I need something to be done. All I want is the table I purchased within the 3 piece set. What needs to be done in order for this to happen?

      Business Response

      Date: 03/27/2025

      *******,

      We do apologize for this unfortunate incident. We have issued a reship for the correct item. I have sent you a return label via email for the incorrect item. If you have any further issues with this order, please contact me directly at **********************************************************************************.

      ******

      Customer Answer

      Date: 03/27/2025

      Better Business Bureau:

      I appreciate the immediate response from ******, and am in high hopes he will make it right, as I am a frequent shopper of World Market. 

      Sincerely,

      ******* **********

    • Initial Complaint

      Date:03/25/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered an item online. Received it 03/12/25. It did not work out so I returned it to my closest store on 03/15/25. I had to stand at the counter for 45 minutes while they tried to figure out how to process an online return. They finally let me leave with a hand written confirmation. They never refunded my money. I called their customer service repeatedly over the next two weeks and they went through the whole return information/questions with me each time and said they would process the refund but to this day, they still haven't refunded me. How can a large company like World Market not process a refund??

      Business Response

      Date: 03/25/2025

      ******,

      We are showing you were issued a refund today 3/25. Please allow 3-5 business days to reflect. We apologize for the delay.

      Customer Answer

      Date: 03/27/2025

       
      Complaint: 23113380

      I am rejecting this response because:
      I was not even refunded the amount I paid minus shipping.  I dont know where they got the amount they just now refunded.  After SEVERAL calls to customer service and the store! 

      Sincerely,

      ****** *******

      Business Response

      Date: 03/28/2025

      A refund was issued as previously stated on 3/25. It will take 3-5 business days to post. 

      Customer Answer

      Date: 03/31/2025

       
      Complaint: 23113380

      I am rejecting this response because:  I was not refunded the amount I paid.

      Sincerely,

      ****** *******

      Business Response

      Date: 04/01/2025

      ******,

      You were refunded $67.25 on 3/25 for order# ***********. Please review your bank statements.

    • Initial Complaint

      Date:03/23/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 3/10 I placed an order for the Espresso Open Weave Rattan light item number #****** On 3/13 my pending charge went to a posted charge and I received a tracking number for the item (see below) However, the tracking number never showed any movement. Only Awaiting Carrier Pick up. I have called twice to get more information or a refund/cancellation and now I tried through the texting customer service option on their website The *** told me that unfortunately since a tracking number has been created that she really couldnt do anything. She told me my only option was to call my bank and dispute the charge. And also told me on her end it showing as pending. Which isnt accurate because it posted to my credit card. ( see pic)She couldnt tell me where my package currently was or an estimated delivery date. Only apologized for the inconvenience. Thirteen days after making an online purchase that stated it was in stock and ready to ship, I still do not have a package or a delivery date. Only a tracking number that shows me absolutely nothing. I really dont think this should be my problem to solve. Where is my item? Shouldnt World Market do the ground work here to find out where it is? They took my money and have not delivered. Why do I now have to spend time calling my bank to dispute a charge? Is that their answer to ***************** I requested a full refund so I can move on and buy a light for my bedroom. But I was told since the tracking number has been made, they cannot cancel or refund. This is ridiculous and I want my money back.

      Business Response

      Date: 03/24/2025

      ******,

      We have issued a refund for the item. Please allow 3-5 days to reflect.

       

      ******

      Customer Answer

      Date: 03/24/2025

       
      Complaint: 23104864

      I am rejecting this response because:

      I paid ***** and they are refunding *****. How exactly do they come up with that amount? 

      World ****** did not ship me anything therefore Im not paying the ***** shipping. 
      The correct refund price should be *****

       

      Sincerely,


      ****** *******

      Business Response

      Date: 03/24/2025

      The difference has been processed, but it was done separately, so you will receive a separate notification. When we process refunds, the item and shipping are handled individually.






      Customer Answer

      Date: 03/24/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ****** *******

    Cost Plus World Market is NOT a BBB Accredited Business.

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