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Business Profile

Furniture Stores

Cost Plus World Market

This business is NOT BBB Accredited.

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Important information

Complaints

This profile includes complaints for Cost Plus World Market's headquarters and its corporate-owned locations. To view all corporate locations, see

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Cost Plus World Market has 75 locations, listed below.

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    Customer Complaints Summary

    • 151 total complaints in the last 3 years.
    • 29 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/04/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On November 24, 2024, I attempted to purchase the Gold Capiz Drum Flush Mount Ceiling Light (Item ******) at World Market. The item was advertised as 50% off for $99.99, and this promotion was actively marketed alongside other Black Friday deals. However, the terms of the promotion did not include an end date, leading me to believe it would remain available through Black Friday weekend.When I attempted to place an order for pickup at my *******, NH store, I discovered that purchases using gift cards could not be made online for pickup. I intended to purchase the item in-store the next day, but by Monday morning, the discount had been removed.I contacted World Markets customer service, and they admitted that they had "overlooked" providing an end date for the promotion but refused to honor the advertised price. This omission misled me and other customers who reasonably expected the discount to last through Black Friday weekend.

      Business Response

      Date: 03/05/2025

       

      ****,

      Someone will contact you and assist in getting the order placed. You will receive the $99.99 price for the item

       

      ******

      Customer Answer

      Date: 03/14/2025

      I filed complaint ******** and Cost Plus World Market attempted to resolve the issue. They did not ask, however, how many of the item I wanted to purchase. I wanted to purchase two of the item at the price of $99.99 as advertised. They made it possible to buy one item at that price, but have not responded to any messages from me stating that that is insufficient.

       

      Please relay this message to Cost Plus World Market.

       

      Thank you!

      ****

      Business Response

      Date: 03/14/2025

      Im truly sorry to hear about this. If you're comfortable providing a shipping address, I'd be happy to send you a gift card for the difference. Additionally, well include some extra funds as a gesture of goodwill for the inconvenience.


      Customer Answer

      Date: 04/03/2025

       

      The merchant responded to me via BBB portal, but it was difficult to find. I dont have an option to respond to the merchant in the portal. They said, Im truly sorry to hear about this. If you're comfortable providing a shipping address, I'd be happy to send you a gift card for the difference. Additionally, well include some extra funds as a gesture of goodwill for the inconvenience. Could you please supply the following reply to World Market?

       

       Hi, thank you so much for your prompt response. I apologize for my delay! My address is *********************************************

       

       Thank you,

       **** ******

       

      Thank you!

      Business Response

      Date: 04/03/2025

      BBB closede this complaint on 3/12 due to no customer response. This complaint is also from Nov 2024.

      Business Response

      Date: 04/23/2025

      ****,
      While we do apologize for this unfortunate incident but we will not be able to sell you that item for the sale price at this time. Also we see that this particular promotion was over in November and you did not bring this to our attention until March. 

      Customer Answer

      Date: 04/24/2025

       
      Complaint: 23020642

      I am rejecting this response because:

      You have already promised me to send a gift card in the amount of the difference. See message dated 3/14:

      Im truly sorry to hear about this. If you're comfortable providing a shipping address, I'd be happy to send you a gift card for the difference. Additionally, well include some extra funds as a gesture of goodwill for the inconvenience. 

      Sincerely,

      **** ******

      Business Response

      Date: 04/25/2025

      ****,

      Who made the offer for a gift card? Was it the store directly? We have no record of this offer being made. We will need this information in order to proceed in resolving this issue

      Customer Answer

      Date: 04/25/2025

       
      Complaint: 23020642

      The promise was made in this complaint chain. Please read the previous messages. I responded to your request for my address so you could send me a gift card, only to have you tell me you wont send me one. (I do acknowledge that I took longer than 5 days to respond as I was overseas for 2 weeks during the response period, but I responded and the complaint was re-opened.)

      Sincerely,

      **** ******

    • Initial Complaint

      Date:02/11/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased the Augustus Roasted Cocoa Wood Library Bookshelf and the ladder today (on 2/11/25). This is my dream bookcase, so I was excited to have found it online. However, I then received the unexpected news of there being a family emergency in which the funds I had saved up for this purchase now need to go to that. I immediately reached out to this company to explain my situation and request an order cancellation/refund since I knew the order had not fully processed or shipped yet as not even 24 hours have passed. I have not been given a tracking number of any sort for either the bookshelf or the ladder. Unfortunately, I received conflicting information through their chat feature and then their customer service call center. One ****** stated the order would have to be re-routed to the returns center, and I would have to pay the entire cost of shipping without ever receiving the items. The second ****** stated that the order could potentially be canceled before being shipped out, but either way the shipping fees should be fully refunded to me even if the packages have to be re-routed. I figured I would try contacting through here to get the necessary resolution that I am seeking of a full refund with the shipping fees included in the amount. Since the boxes are so big, I am not interested in receiving the product to then return it. Thank you for your time and consideration, and I appreciate your help.

      Business Response

      Date: 02/20/2025

      Apologies for the delayed response. Upon receiving this complaint, we initiated a reroute of the shipments. The bookshelf has been successfully returned to our warehouse, and a refund for this item was processed on 2/20/25. We are currently working with ***** to retrieve the ladder, and once we confirm it is in transit back to our warehouse, the remaining refund will be processed. We will provide an update as soon as we have more information.


      Customer Answer

      Date: 02/21/2025

       
      Complaint: 22928582

      I am rejecting this response because: My order cost $911.15 with $896.15 being charged to my credit card and $15.00 being charged to a gift card. So far, I have only received a refund notification email for $632.47. I want to make sure that I will be receiving a full refund including the total cost with shipping fees and taxes included. There is no pending refund charge on my credit card yet. Thank you for changing the address with ****** as I now see that the package with the ladder is being returned today (2/21). I will continue to wait for this issue to be resolved.

      Sincerely,

      ******* ****

      Business Response

      Date: 02/26/2025

      The remaining refund has been processed. However, shipping fees are only refunded if the item was received damaged, defective, or incorrect. 


    • Initial Complaint

      Date:02/03/2025

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order on the World Market website on 02/01/2025 for 4 Saxon Upholstered Rolling Dining Chairs. I wanted to pick up in store, but I could only order 2 for in store pick-up, so I asked for delivery on the other 2 (shipping for which cost $39.99, including the oversize charge). On 02/02/2025 I received an email that the 2 chairs for in-store pick up were cancelled. I went to order another 2 for delivery, but the item was now out of stock. I called customer service to cancel my order as it was still processing and was advised there was no way to cancel. The customer service representative advised the order was "with the warehouse" and it was impossible to prevent the items from shipping. I asked if I could return the items once they arrived at my house, to which I was told I would still have to pay for shipping. She also stated she could request a reroute, but again I would still pay for shipping. I advised her I would place a chargeback on my credit card since the items had not yet shipped, I had requested a cancellation, and I no longer wanted the items. She abruptly told me there was nothing further that would be done and she refused to place a reroute request despite my asking. I do not want these chairs, they still have not shipped, and I am not willing to pay $40 for shipping on items that do not fulfill my entire order. It is difficult for me to understand why I cannot cancel an order of which World Market already cancelled half. I also do not see any refunds issued to my card at this time.

      Business Response

      Date: 02/04/2025

      Hello,

      We apologize for this incident. Once the chairs arrive please return them to the store. Let me know when that is done and once I confirm with the store I will refund the charges(including shipping).

      Customer Answer

      Date: 02/04/2025

       
      Complaint: 22894812

      I am rejecting this response because: I have not yet received the chairs, and I was provided no contact information on how to obtain a refund. Please provide a direct telephone line or email to correspond with regarding the refund.

      Sincerely,

      ****** *******

      Business Response

      Date: 02/04/2025

      Once the chairs have been returned. You can email me at ******************************************

      Customer Answer

      Date: 02/04/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ****** *******

    • Initial Complaint

      Date:01/05/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am filing this complaint regarding an issue with World Markets return policy and lack of transparency. I recently attempted to return two items I purchased, but my return was denied on the grounds of "buyers remorse." I was informed that World Market does not cover returns for buyers remorse; however, this policy is not disclosed anywhere on their website or in the return policy provided to ************ make matters worse, when I initially contacted World Market customer service, I was told by a representative over the phone that they would send me the two return labels for my items. I waited for these labels, only to be later informed that my return was not eligible due to a policy I was unaware of. This miscommunication and inconsistency in service have caused unnecessary frustration and wasted ******* a consumer, I carefully review return policies before making purchases, and the lack of transparency in this case feels both misleading and unfair. There is no mention of exclusions for buyers remorse in their publicly stated return policy, which creates confusion and undermines trust in the company.Additionally, this return was not due to buyers remorse as they claim but an inaccurate description of the product which was mentioned multiple times. Desired Outcome:I would like World Market to:Honor the promise made by their representative and accept the return for my two items as well as sent the two prepaid labels as promised. Provide a refund immediately This is a classic example of a company selling a garbage product knowing you cant return it after the fact.

      Business Response

      Date: 01/06/2025

      Hello,

      We do apologize for this unfortunate incident. Please provide the order# associated with this issue. Also , date you spoke with customer service so we can look into this matter.

    • Initial Complaint

      Date:12/28/2024

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchase date 12/17/24 Paid for expedited shipping of $25 and didnt receive the items within the 2 days that I paid for. I contacted world market customer service via email and they said they dont refund for shipping costs. I paid for a service that I did not recieve and I am demanding a refund.

      Business Response

      Date: 01/02/2025

      Ive reviewed the order details and see that the original authorization for expedited shipping ($25.90) was included in the initial order total of $62.59. However, when most of the items were canceled, the difference of $43.71 was released back to your card. The final charge for the order was $18.88 for the one item, which included $8.17 for shipping. Ive gone ahead and refunded the shipping charge of $8.17. Please note that the original funds have already been returned to your card, so I recommend reaching out to your financial institution for confirmation.

      Best regards, 

      Customer Answer

      Date: 01/02/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******* ******

    • Initial Complaint

      Date:12/20/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Last October, my wife, *****, purchased nearly $300.00 (the receipt was nearly a yard long!) of Christmas gifts during one of her visits to the World Market store located in *********, *****. Several items were "Advent Calendars," which are designed to be used during December. One of the Advent Calendars featured different varieties of nuts. When we began opening this item in December, we quickly discovered that the contents of several packages were either rancid and/or had a state taste. I first sent a message to the manufacturer, but never received a reply. When my wife told me that this item cost over $40.00, I was very upset and asked her to return it as soon as she could. When my wife visited the *********, *****, store on December 17, an employee stated that she would have to call the manager to approve the return. When the manager claimed that item was "outside the return date," my wife reiterated that this item was NOT designed to be opened prior to December. The manager also claimed that, "I don't smell anything," after examining one of the defective packages, but reluctantly issued a refund. When my wife returned home and was visibly upset, I offered to get in touch with World Market for her. She and I are long-time customers of your stores and obviously do not expect to be treated in this manner, especially after spending so much money. I emailed Mr. ***** ********, the director of store operations, but did not receive a response from him.I also sent my information through the company's website, but received just a basic "form letter" response, as if no one really seemed to care about what had happened.

      Business Response

      Date: 01/03/2025

      We do apologize for this unfortunate incident. How can we make this right for you?

      Customer Answer

      Date: 01/03/2025

       
      Complaint: 22716856

      I am rejecting this response because:

      The business has responded with a question of how they can make things right. I believe that a gift card (I will leave the amount up to the business) sent to my wife would make her happy and amicably resolve this issue. If the business is agreeable to that, I will then be happy to accept their response and close this complaint. Thank you.

      Sincerely,

      ***** *****

      Business Response

      Date: 01/06/2025

      We are willing to offer you a $50 gift card. Please send us a shipping address where you would like tthe gift card sent.

      Customer Answer

      Date: 01/06/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      The business asked for the address where they could mail a $50.00 gift card, which I appreciate. Please send to:

      ***** *****

      *********************

      *******************


      Sincerely,

      ***** *****

      Business Response

      Date: 01/08/2025

      The gift card will go out vis **** tomorrow

      Customer Answer

      Date: 01/08/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Thank you to the company representative for sending the gift card.

      Sincerely,

      ***** *****

    • Initial Complaint

      Date:12/20/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My son purchased a robe for me for my birthday. It did not fit so I took it to the store for an exchange or store credit. It still has the tag with price and store name attached. The sales associate was extremely rude and refused to return it. I spoke to a manager and she refused also and gave me the customer service number. I called them and they said that the store could return it and give me store credit. I went back to the manager and told her that and she said to take it to the register and she would let the associate know to return it. He could not figure out how to process it. At this point, I have been in the store for 30 minutes and I just walked out. I want to return the robe and get store credit.

      Business Response

      Date: 12/23/2024


      So sorry to hear about this experience. Id be happy to issue you store credit and include some additional funds to help make up for this. Before proceeding, could you please confirm that the address you provided is a valid shipping address? Please note that with the holiday season, there may be a slight delay, but you should receive it by next week. Ill also forward you the tracking information as soon as it becomes available.

      Customer Answer

      Date: 12/23/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  The address that I listed is a correct address.

      Sincerely,

      ****** ******

      ****************************

      ********************

    • Initial Complaint

      Date:12/17/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 11/25/24 I ordered a ******* **** Rounded Extension Dining Table from World Market online, comprising two boxes to be shipped together (the legs and the top of the table, respectively). On 12/4/24 we were supposed to receive both boxes - we only received the legs. We immediately contacted World Market, and someone told us they would ship a replacement top. This never arrived. The next person we spoke to told us it was never possible to just ship the top and that they would be sending a full replacement table. This never arrived. Then, on 12/16/24 someone from the shipping company came to pick up and return ship the legs for some reason. Then we were told the shipping company had found the top and would be delivering it. We cancelled the order later on 12/16/24 because literally no one at World Market knows what is happening or where any of our stuff ******, I'm told by them that I will not receive a refund until they receive the returned item, and then I have to wait 5-10 business days. The problem is that no one at World Market is capable of telling me what they are expecting to be returned - is it the table legs that were just picked up? Is it the replacement top that was potentially sent? Is it the replacement table that was potentially sent? Is it the original top that the shipper supposedly found? No one has been able to tell us what is going on, or provide tracking numbers, or give us any idea about what to expect. I feel like I'm going to be waiting forever for a refund because they are so incompetent. I refuse to wait that long for a refund - I'm out of pocket nearly a grand, have no table ahead of the holidays to show for it, and am now told by these people I'll have to wait some indefinite period until I get my money back. It is a completely unacceptable way to run a business. I've never experienced such a disorganized shipping process in my life. I want the refund issued now, even if I then have to wait several business days for it to show up.

      Business Response

      Date: 12/18/2024

      Our customer service team has responded to you by email. Please respond to that email ****. We really want to get this resolved for you.

    • Initial Complaint

      Date:12/13/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Placed order from World Market on 11/8/24.I have been told it was suppose to arrive before Thanksgiving. I have had no communication at all about when it was shipped. I called this week and was told it would be delivered around 12/18. Now I received an email it might be January as I was given wrong tracking nbr. This isn't ok. This was a Christmas gift.

      Business Response

      Date: 12/13/2024

      ********,

      We do apologize for this unfortunate incident. Please provide the order# as we can't locate the order under the email address listed on this complaint.

    • Initial Complaint

      Date:11/16/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a lamp via World Market. The lamp arrived damaged- a dent in the shade and the light fixture not secure. I submitted The return request online and went to my local ***** store to ship it. Upon arrival I learned I needed an additional shipping labor because the lamp arrived in two boxes. I had To call World Market **************** to request second label. After 45 minutes of rude customer service representatives and a poor qualified superviser I was told not only that I wouldn't be receiving a second label, I was Going to be charged $100 shipping for both items. I explained I already Received a label I just needed a second they said no it wasnt possible I had To be charged. For items that arrived damaged and beyond my control. Horrible experience

    Cost Plus World Market is NOT a BBB Accredited Business.

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