Complaints

This profile includes complaints for Cash App's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Cash App

  1955 Broadway Ste 600 Oakland, CA 94612-2205

  
• 

  Cash App

  2900 Landrum Dr SW Apt 166 Atlanta, GA 30311-4477

• 

  Cash App

  1455 Market St Ste 600 San Francisco, CA 94103-1332

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/30/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Can my account please be re opened? I have been a loyal customer of ********************** for over 10 years. I was unaware I broke a rule in terms and conditions. I will not let it happen again Please reopen my account *******

  

  Business Response

  Date: 07/09/2025

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  
  

• Initial Complaint

  Date:06/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been using cashapp well over 8 years and the 1st account they had closed last year and they were unprofessional with the customer service. I created a 2nd account it was closed immediately and yet cashapp have failed to give me a reason for why my accounts were closed. They said due to violations that didn't meet with their terms and then when I called they stated they had no customer service manager or HR. I've worked in corporate offices for 2 years and every corporate office has managers and HR departments. Today I called to get a reason for why my 3rd account was closed the agent **** told me to go to the chat to speak with a agent and in the middle of me explaining he blatantly hung up in my face. I don't know why it's so hard for the company to give real reasons and neglect to help customers out with issues. I need to know why my accounts were closed and not go from one rabbit hole to another. I have kids and they have family members out of state that want to send them money for holidays birthdays etc. I use cashapp to pay for our hair appointments and deposits. This is unacceptable and unprofessional for the company. It's really stressful as well.

  

  Business Response

  Date: 07/09/2025

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  
  

• Initial Complaint

  Date:06/30/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cash app sent me an email after I join them and made an offer for $25 back in my account. I follow the instructions and it said I will get $25 back in my account by Sunday in order to override a $25 visible purchase June night, June 21.Once I press yes and signed up it said you will receive $25 back that you can pay off in four payments. I was supposed to receive it by midnight June 22. It was a bait and switch they never gave it to me. They just wanted me to try it more by spending more money on it. They were supposed to give me back $25 with a bonus to pay it back in four payments. The bait and switch was wrong and they never answer my question when I call customer service or get online I understand your concern and appreciate you letting us know. I've logged this complaint for review and if you do not have anything else to add to this complaint, I'd like to continue assisting you with your support case. For reference, your case number is *********.They keep giving me a case number in line but they promised me $25 if I stayed with her app and I pressed OK and they didnt deliver. They just did a bait and switch to make me use my app more.

  

  Business Response

  Date: 07/08/2025

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  
  

• Initial Complaint

  Date:06/30/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CashApp claims that I violated terms and agreement. I received a vague email that stated I used my account for gambling, which is false. All my transactions have been to individuals that I know. I have disputed CashApp several times, including screenshots of the transaction that created the problem. It is clear that CashApp doesn't fully investgate or provide options to rectify the situation. I called customer service and was told that my account was not verified. I offered to submit documentation as proof of who I am. I asked for instructions on proceeding with an arbitration hearing, but CashApp continues to submit cases. This is not within their arbitration policy. CashApp is known for closing accounts without offering detailed explanation. They only rely on a link that does not allow an individual to address the violation. At this point, I feel it is best that I seek out a class action lawyer since this company violated their own agreements.

  

  Business Response

  Date: 07/09/2025

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  
  

  Customer Answer

  Date: 07/11/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:06/30/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been using CashApp for over the last 7 years; and just recently, my account was suspended without reason. I have been trying to contact customer support to resolve the issue, but they have given me the same response each time -- they've escalated the issue with the specialty team reviewing the issue. However, this situation has not been resolved and there is money still in the account that I have not been able to access. I cannot send the money to my secondary account, nor am I able to send the money to another user or use my card in-store.I need to have access to the funds in my account ****.

  

  Business Response

  Date: 07/09/2025

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  
  

• Initial Complaint

  Date:06/30/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To whom it may concern, A Cash App employee in ************* accessed my business account, removed all the 3 layer protections such as Face ID, Fingerprind and PIN and sent funds using my debit cards/bank accounts linked to this account and when I contacted them, they asked me to send them my all informations BUT they immediately locked me out of my account. Now, I can't access my own account and ********************** is refusing to return my $700. I want Cash App to refund my $700 and give me access to my account ASAP. Yours Sincerely,****** Sambaho

  

  Business Response

  Date: 07/08/2025

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  Thanks,
  Cash App
  
  
  
  
  

  Customer Answer

  Date: 07/09/2025

   
  Complaint: 23537252
  
  Thanks for the email. I received an email from a Manager of CashApp and I forwarded all the details necesssary for further investigations on this matter. 
  I will wait for the outcome of this matter to rate my satisfaction. 
  
  Sincerely,
  
  ****** Sambaho

  

  Business Response

  Date: 07/15/2025

  Thanks for following up. It looks like we reached out to you via email in regards to this matter on 07/15/2025. In reviewing that interaction, we can confirm we have provided the correct information for this issue, consistent with our Terms of Service. If you have any additional questions, please respond directly to that email.
  
  
  Thanks,
  Cash App
  

  Customer Answer

  Date: 07/15/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** Sambaho

• Initial Complaint

  Date:06/30/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cash app won't release my money although the merchant released in on June 26 and they agent working from out of country was rude a of no help I want my money refunded and I will never use this app again.

  

  Business Response

  Date: 07/09/2025

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  
  

• Initial Complaint

  Date:06/30/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My cash app debit card is constantly declined and they can give me no resolution. They refuse to help me with this issue. They refuse to do anything about it. They say it is unusual activity. There is no unusual activity.

  

  Business Response

  Date: 07/07/2025

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  
  

• Initial Complaint

  Date:06/30/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against Cash App regarding unauthorized transactions on my account totaling $840. These transactions occurred on June 16 and June 17, 2025, without my permission.I promptly reported the issue to Cash App and requested a refund. However, Cash App denied my request, stating they could not reverse the transaction. The individual who sent the money from my account also denied that the transaction was unauthorized, further complicating the issue.Despite clearly explaining that I did not authorize the transaction, Cash App closed the case without offering a resolution. I believe they failed to properly investigate the matter or protect my account from unauthorized activity. :Respectfully I would like a full refund of $840 returned to my Cash App account in a timely manner.

  

  Business Response

  Date: 07/07/2025

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  
  

• Initial Complaint

  Date:06/29/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been a loyal customer with ********************** for years. Ive never had any issues or run ins. Still not being able to deposit any checks is absolutely insane to me. These are real valid checks and I dont have any bank accounts. Nor can I afford to **** to any check cashing places and back to another place to deposit paper cash into my account. Thats INSANE!!! I need assistance asap. If this is how loyal treated get treated Ill gladly cancel my account and I wont leave quietly.

  

  Business Response

  Date: 07/07/2025

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App