Complaints

This profile includes complaints for Mynd's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Mynd has 11 locations, listed below.

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  Mynd

  1611 Telegraph Avenue 1200 Oakland, CA 94612-2130

  
• 

  Mynd

  4400 NE 77th Ave Ste 275 Vancouver, WA 98662-6857

• 

  Mynd Property Management

  410 S Rampart Blvd STE 390 Las Vegas, NV 89145-5749

• 

  Mynd

  2012 P St #201 Sacramento, CA 95811

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  Mynd Property Management

  4830 W Kennedy Blvd Ste 600 Tampa, FL 33609

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/23/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We recently moved into a property managed to Mynd (01/01/24). We moved in without an agent present because it was a holiday - New Years Day, which was fine with us. The leasing agent assigned to us for the leasing part did warn us that thered be no agent available since their offices would be closed. However, they let us know that an agent would be sent to us in the following days after the holiday. So there was no one to explain anything about the home to us. The master bathroom has a tub, a faucet and a shower head up top. We tried everything to get water to come out of the shower head for when we needed showers vs baths (which is most days). We didnt know that it was the type that needed to have the k*** at the bottom of the faucet pulled down in order for water to come through the shower head. We made NO damage, but, instead, contacted Mynd and let them know it seemed the shower head didnt work. They interpreted it as a plumbing issue and created a work order for it. A technician came in while we were at work, DID NOTHING but leave us a note letting us know that nothing was wrong with the shower head and instructed us, via the same note, on how to use it. A few days later, we were informed of an invoice and charge placed on our account of $63.50 that stated improper use of shower head. We never even used the shower prior to the note left by technician on how to use it! No equipment was used. No actual service was done. We brought all this up to Mynd and stated we were not going to pay that money. We were responded to by being told that the maintenance department would be in touch with us, since we are disputing the charge. No one ever reached back to us. I followed up over and over again in days and weeks to follow, and was told the same - that someone from maintenance would reach out to us. Never happened. My last effort was 02/20/2024 via phone. I was told no one from maintenance was available but that theyd leave a message. Still no contact from them.

  

  Business Response

  Date: 03/18/2024

  Hi ******,
  We're sorry to learn about this experience and for the breakdown in communication. When we received your complaint, we shared it with our resident experience leadership team. They have since confirmed that the $63.50 charge was for the service technician visit for the shower repair. Rest assured, this charge will be removed from your account before the end of this week. If you have any additional questions, please don't hesitate to contact us at ******************************************************.
  Mynd Experience Team 

  Customer Answer

  Date: 03/21/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************************

• Initial Complaint

  Date:02/22/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told by **** that if I spent $300 on the lock that was wifi I would not have to pay for rekey. I was charge over $700 and told I will have to pay more when my renter moves out. I had it professionally cleaned as recommended. They had the guy out and they made a huge mess in my house and then charged me $450. I called and took pictures of the mess they made. I was told I would not be charged. Then they took the money out of my account anyway and it took me months to get it back. I never did get the $400 back for the rekey

  

  Business Response

  Date: 02/26/2024

  Hi ******, thank you for bringing this to our attention. After receiving your complaint, we escalated it to our property management leadership team. They have let us know that *********, the regional manager, left you a voicemail on Friday, hoping to discuss this matter with you directly. If you have any more feedback or questions, please feel free to reach out to us at ******************************************************* Mynd Experience Team 

• Initial Complaint

  Date:02/15/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am the landlord of a property managed by Mynd Property Management. On January 9, my tenant submitted a service request regarding a malfunctioning washer and dryer at my property. Despite multiple follow-**** the issue remains unresolved, leading to significant inconvenience for my tenants and myself.Timeline of Events: January 9: Submitted a service request for mildew in the washer and the dryer not drying clothes. January 19: Followed up due to lack of action. Was informed that service delays were due to external factors. January 25: An inspection was scheduled, significantly later than expected. February 1: Received a vague and unsatisfactory estimate that failed to address the primary concern with the dryer. February 9: After further inquiries, received partial information about the required repairs but no definitive action plan.Despite these efforts, the issues with the washer and dryer have not been adequately addressed, and communication from the management company has been unsatisfactory.Desired Resolution:I seek a prompt and clear resolution to the service request, with all necessary repairs carried out efficiently. Furthermore, I expect better communication and professionalism from Mynd in handling such matters to prevent future service failures.I appreciate the BBB's assistance in facilitating a resolution to this issue.

  

  Business Response

  Date: 02/23/2024

  Hi *****,
  Thank you for bringing this to our attention. When we received your complaint, we forwarded it to the Maintenance Leadership Team. They have since confirmed that they have been in contact with you and are working to finalize all repairs. If you require any additional support, you can contact our team at ******************************************************.
  Mynd Experience Team

• Initial Complaint

  Date:02/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Where to begin, 2018 when MYND took over as the property management for the condo I rented. At first it wasnt bad but over the last few years its been nothing but chaos. Horrible customer service, no one knows what anyone else is doing. You never get to speak to a person, its all done through email. You rarely get an email from the same person, so you have to explain your need over and over. After 9 years at my condo, not one time did the owner or MYND come to update anything. No new paint, blinds, appliances, bathroom fixtures, lighting fixtures, not even basic service to the air or heating system. Here we are at move out and they took the entire security deposit and want to charge me even more. Thats not happening. Bottom line this is the absolute WORST property management company. *** read hundreds of complaints against them and yet nothing seems to be done about it. They are not located in the US, so I assume thats why nothing has been done. I treated the condo I rented as if it were my own home and feel taken advantage of for doing so. If you see a rental with MYND as the contact, RUN!

  

  Business Response

  Date: 02/26/2024

  Hi *****, when receiving your complaint, we escalated it to our resident experience leadership team. They have informed us that they reached out to you to complete a security deposit dispute form, which they have now received. Their team will review the disputed amounts and will be in direct contact with you to finalize the process. If you have any additional feedback or questions, please reach out to our team at ******************************************************* Mynd Experience Team 

  Customer Answer

  Date: 02/27/2024

   
  Complaint: 21296624
  
  I am rejecting this response because: 

  MYND is in the business of making money, they are not in the business of doing whats right. They were not the original property management company handling the property when I moved in so they do not know the condition of the property at that time, therefore I dont believe they will be fair in reviewing my dispute of the security deposit charges. 

  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:02/12/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Mynd Managements lease contract as it sits right now, is in violation of ***** Property codes. They have charged notice fees of $100 just for paying late. After they took over our property in August of last year, the contractors they hired, dumped everything they found during make ready, into the dumpster area, and then charged us as tenants for the clean up. ******** has been smug in her responses in regards to the fees, and canceled a promise to pay that was set up by a member of customer service.They've charged me for eviction filings, although we were never evicted, nor served papers to appear in court.

  

  Business Response

  Date: 02/23/2024

  Hi *******,
  Thank you for sharing this feedback with us. When we received your complaint, we forwarded it to the Resident Experience Leadership Team. They have since confirmed that they have been in contact with you and the refund request has been resolved. If you require any additional support, you can contact our team at ******************************************************.
  Mynd Experience Team

• Initial Complaint

  Date:02/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Janurary 26, this company blocked me via their portal and online to make my January rent payment. I am a state employee who get paid monthtly and a single mother of two small children. I sent an email to the company advising them I would make the payment end of Janurary and again they blocked me from making a payment and filed for eviction on 1/31/24 making me pay the legal fee and told me that they could not take partial payments. This company use negative tactics and force hard working citizens as myself to be homeless. I even asked the Resident Manager about putting in my 30day notice and she told me it was blocked from doing so. This company has gotten all payments from me since the day, I even signed a lease and it is so humilating to have to go to court for eviction . They don't care about people, there policy anad rules are not graceful for aanyone. I would not recommend ever renting from this company at all.

  

  Business Response

  Date: 02/23/2024

  Hi *****,
  Thank you for sharing this feedback with us. When we received your complaint, we forwarded it to the Resident Experience Leadership Team. They have since confirmed that they contacted you and are available to discuss any questions you have. If you require their contact information, please reach out to us at ******************************************************. 
  Mynd Experience Team

• Initial Complaint

  Date:02/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our roof is leaks anytime it rains on my 4 year olds bed while she sleeps and in our bathroom which then leaks into the kitchen. We have request MYND properties to fix the repair. Instead of repairing it or even trying to, they told us to have video evidence. They had a worker come over while it was raining and leaking and still didn't repair the roof. This is causing mold to grow in the drywall which I had to spray killz on to try to limit mold growth. We have 2 small children who are having to breathe this in. Our daughters mattress has to have a waterproof cover on it to prevent mold growth in the mattress.

  

  Business Response

  Date: 02/23/2024

  Hi *****, 
  Thank you for sharing this feedback with us. When we received your complaint, we forwarded it to the Maintenance Leadership Team. They have since confirmed that they have been in contact with you and the leak repair has been completed. If you require any additional support, you can contact our team at ******************************************************.
  Mynd Experience Team

• Initial Complaint

  Date:02/10/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My rental property had been managed by MYND since 2019.In 5/2023, I received a service request to replace leaking water heater, I approved it, the $1850 cost was deducted from my account, I assume the repair had been completed.In 7/2023, I received a surprising Violation of Compliance Order from ************ for lack of running hot water. The letter outlined correction steps: restore hot water, schedule inspection, and obtain permit within limited time. I promptly reported the issue to MYND PM. ****** later told me the family had been lacking hot water for about 8 weeks, finally he reported the case to City.In 8/2023, I received another Violation. In addition to the original steps, I was warned a daily fine of $2500 if lacking hot water persist. I immediately escalated it to MYND Head of Customer Experience who engaged the Head of the Western Region Property Maintenance. Hot water was restored by a 2nd plumber, unfortunately, it was found the original installation did not meet building code. MYND had to engage a 3rd plumber for compliance work, the permit was eventually obtained.MYND staff did apologize for their mistakes, told me the case was a valuable "lessons learned" for their future staff training. In addition, MYND will compensate Tenant for 8-week pain and suffering. I applaud all these good intentions but later found they were very insincere because the cost of mistakes were quietly deducted from my account:1. $4000 concession to Tenant.2. The 2nd plumber $458 for urgent repair. This was initially paid by the credit card of the Western Region Head of Maintenance, later charged to my account.3. The 3rd plumber $1200 permit re-work I believe the root cause of all these were MYND's negligence, therefore, the cost should be borne by MYND entirely. I escalated to MYND CEO, which later lead to an audio call with the Head of Customer Experience, Head of Western Region PM, my PM and myself. Eventually, I did get refund or $4000 and $1200 but not $458.

  

  Business Response

  Date: 02/28/2024

  Hi *******,
  We apologize for the delay in our response. When we received your complaint, we forwarded it to our maintenance and property management leadership teams. They have since informed us that they have contacted you to discuss the refunds you have requested. If you require any further support, please email our team at *****************************************************.
  Mynd Experience Team

  Customer Answer

  Date: 02/28/2024

   
  Complaint: 21275947
  
  I have not received any call back of email directly from MYND.  If I did not answer the call, please leave a voice message and call back number.
  
  Sincerely,
  
  *******************

  Customer Answer

  Date: 02/29/2024

  My mistake .... I just realize that I did spoke with a MYND staff which my previous response might be unfair to MYND, I would like to provide a clarification:
  
  I received a text message on 2/20/24 from MYND Head of Western Region Property Maintenance on 2/20/24, who is the one helped finding the 2nd plumber for urgent repair back in 8/2023, that he would like to discuss the case.  I called him back, I refreshed his memory about the case and sent him the $458 receipt via email.  After the call, via text, he did acknowledge the email receipt and said he had scheduled the meeting with PM the following day to discuss.   I received no further update from MYND afterwards.

  regards,

  *******

• Initial Complaint

  Date:02/09/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My kids are renting a property that this company manages. Moved in November 2023. Got a bad leak from the washer (I believe) that was included with the house after about a month and a half of occupancy. The leak was so bad the wall in the coat closet was growing mold and the bedroom connected to that (where the 1yr old sleeps) had soaked carpet. When notified, this company did nothing to hurry up on getting it checked, even after repeated phone calls. Kept getting told that they will escalate the ticket and so on. Could not stay in said house due to mold and that there were children in the house. Was displaced from said house and was told that there would be discussions on how to proceed. Nothing was done. They were displaced for about 2 weeks. Return to said house and within a week, the smell in the 1 yr old's was back. Had a very strong pungent smell. Called office and was told they would get an appointment to look at it.What happened is they only dried out that room where the leak stopped. They didn't seal the floor, replace the pad, and only replaced the carpet that got wet. There has been numerous conversations about getting a rent adjustment, only to have nobody call when told. This has been a nightmare. Communication is poor and customer service is non existent. Worst experience ever in a rental. All the company does is say they will escalate, take care of the situation, all to no avail. They keep saying that the owner hasn't replied. I'm sorry but if it is an emergent situation, I would think they have protocol's that could override if necessary. We want the house completely fixed, not half way, and a deduction in rent.

  

  Business Response

  Date: 02/20/2024

  Hi ******,
  Thank you once again for sharing your feedback with us. I'm happy that we were able to connect and find a resolution to this matter. As mentioned, our team is always here to support you and your family. Should you need any further assistance, please don't hesitate to contact us at *****************************************************.
  Sass

  Customer Answer

  Date: 02/24/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:02/06/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired Mynd to manage renting out my home in 2023 and they're charging me for onboarding work I either explicitly refused, never authorized, or that was never complete. I have pointed out the errors and have gone back and forth with different people about these fraudulent charges. Rather than correcting their mistake they're now threatening to send these charges to collections. I am not paying for services I refused, never received, or was charged because of an error due to their negligence.

  

  Business Response

  Date: 02/20/2024

  Hi *******, 
  Thank you for sharing your feedback. When receiving your complaint, we escalated it to our property management leadership team. They have since let us know that they reached out to you on February 16th and left a voicemail to discuss your billing adjustment request. If you need any further assistance or if you need their contact information, please contact to us at ******************************************************.
  Mynd Experience Team