Complaints

This profile includes complaints for Mynd's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Mynd

  1611 Telegraph Avenue 1200 Oakland, CA 94612-2130

  
• 

  Mynd

  Mesa, AZ 85215-1148

• 

  MYND Management

  2812 N Norwalk Ste 103 Mesa, AZ 85215

  
• 

  Mynd Property Management

  1575 Delucchi Ln Ste 103 Reno, NV 89502-6580

• 

  Mynd Property Management

  410 S Rampart Blvd STE 390 Las Vegas, NV 89145-5749

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/24/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  applied to this property management, received 2 calls the following weekend regarding pay stubs, advised that i am paid semi monthly, company disregarded, the following business week i received a call from a rude woman who is in the pre screening ***** spoke with her briefly, explained that i am paid semi monthly after she requested more info, advised i would respond with the requested info later that day, within ***** mins i received a denial, called the company to notify and have been getting the run around ever since, the company keeps promising updates and calls but never follow up. I feel as though the screening agent is out to get me. she ruined my opportunity because my application still shows denied and every call i am forced to repeat exactly what has happened as if they are not documenting

  

  Business Response

  Date: 08/13/2024

  Hi ********, We apologize for the application experience you've had and would like to discuss it further to better understand your concerns. Unfortunately, we couldn't locate your account using the information provided in your review. Please share your account contact details with us at ******************************************************* and our team will be in touch with you soon. Mynd Experience Team

• Initial Complaint

  Date:07/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 07-17-24, we experienced yet another plumbing issue. Our showers started backing up, drains and toilets stopped draining, and the utility drain across from the kitchen began spewing sewage water, covering the area and damaging a piece of furniture. Despite reporting this as an emergency, our primary contact at Mynd could not provide a timeframe for when a plumber would arrive. The situation escalated when the toilets started overflowing, causing us to turn off the water to them. Mynd eventually suggested we stay in a hotel, but we had to pay for our pets accommodation. The next day 7-18, after some delays, a pro arrived and diagnosed the issue as a tree root in the sewage line, indicating that this problem would recur until the line is replaced. We were also advised that the house needed sanitization, which Mynd has not arranged, leaving us to clean the mess ourselves. We have been told the owner approved the repairs, but we have no information on when they will be completed. Living with sewage in the kitchen and no working toilets is unsafe and could warrant contact with the board of health. 3 weeks ago, we reported issues with our refrigerator maintaining temperature and making strange noises. This eventually led to us discarding about $400 worth of food and my wife having to store her medication in a friends fridge. A pro identified the issue but required authorization to fix it, which was not granted, delaying the repair for two weeks. Earlier in the year, we experienced problems with our shower draining. After being shuffled between several pros, the issue was eventually resolved by the owner. However, we were later charged $250 by Mynd, claiming it was caused by us, despite knowing now the draining systems were problematic. Early in our tenancy, we noticed the water heater dripping into the utility drain. A pro identified sediment in the valve but was not authorized to fix it, and the issue persists.

  

  Business Response

  Date: 08/13/2024

  Hi *****, we are sorry to hear about your experience and apologize for the inconvenience and stress it has caused. We have looked into your concerns and confirmed that the plumbing issue has been resolved. If you have any additional questions or feedback, our team can be contacted at ******************************************************.
  The Mynd Experience Team

  Customer Answer

  Date: 08/15/2024

   
  Complaint: 22038925
  
  I am rejecting this response because:
  It took too long to fix this one issue. We also still have never had someone come to clean or sanitize the home. We did it ourselves. I have requested compensation regarding items lost and damage done with no response yet. 
  

  it also took over a month to get the fridge fixed. We lost a lot of food and again no response on if we will be compensated for that or that fact that we didnt have a fridge for over a month. Now the fridge is not working again. Will it take another month to fix? Will we ever get our money back?
  

  I have reached out to you all and no one can seem to respond until the issue of fixed. Once it is no one wants to talk about the poor service, poor communication or poor handling of the situation. 
  

  We sent an email with several issues and no one ever responded. We requested to exit the lease as we felt you all werent holding up your end of the contract but we were denied. When asked why no one has an answer. If we have to stay it is what it is but a working fridge is part of the lease and it is broken again, let alone all the other issues that are still happening. Please help us.

  Sincerely,
  
  *****************************

• Initial Complaint

  Date:07/17/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our A/C stopped working and we filed a maintenance request on July 20th, 2024 is was exactly 20 days before they sent someone that fixed said A/C we could not stay in the home for that entire period of time as it was way to hot considering we have a baby. Rent is $1500 a month and some how with 20 days of it being unlivable they gave concessions of $264.82. When I speak to them over the phone they have stated the A/C not working is a breach of contract as by law in ******** A/C is not required however it's in the contract that we signed. To resolve I like to being seeing a concession of $1000 as that is the value of 2/3 of the rent and it was 2/3 of the month that the home was uninhabitable.

  

  Business Response

  Date: 08/13/2024

  Hi *****, we are sorry to hear about your experience and apologize for the inconvenience it has caused. We have looked into your concerns and spoken with the regional maintenance manager. They confirmed that on July 17th, they spoke with you and verified the credit amount issued, which was based on the days without the working unit, with a portable unit being provided.
  The Mynd Experience Team

• Initial Complaint

  Date:07/17/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On or about June 13th, there was a leak in my Mynd managed house in ***********, *******. Mynd contracted it to be fixed, but nobody followed up, and the contractor never showed up. At the same time, Mynd signed a contract with new residents to move in on July 1st. After a few days, Mynd told me I would have to pay for the new tenants to stay in a hotel for 15 days. When I pointed out that it was 100% Minds fault the tenants couldn't move in and I was not going to pay for their mistake, they told the new tenants that they would have to back out of the contract. The tenants had to be out of their old house in seven days time, so Mynd was leaving them homeless. I had to drive to *********** and allow the tenants to move in so they would have a home. Now, instead of communicating with me (after trying for almost a month) I am being ignored. Now the tenants are living as squatters, and the only contract in place is one that says they moved in on July 1st, when they didnt move in until July 16th. I have emailed several times, I have been on hold forever over the past week, but nobody in a supervisory position will contact me. The tenants are laying the groundwork for a lawsuit, which could easily have be avoided by a Mynd Supervisor who actually cared enough to get back to me, one of their homeowners. Please save yourself a lot of trouble and frustration and find a different management company. *****************************

  

  Business Response

  Date: 08/13/2024

  Hi ****, please know that we take your concerns and this complaint very seriously, and we will use your feedback to make any necessary improvements to our processes. We have confirmed that you spoke with the regional manager for the property's market on July 22nd. If you have any additional questions or feedback to share, please let us know. Our team is here to listen and support you, and we can be reached anytime at [email protected] Experience Team

• Initial Complaint

  Date:07/15/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My sons moved out of their duplex in ******* on 6/20. On 7/15/24, we received an email claiming we owe over $2,500 beyond our deposit for damages! I personally cleaned and inspected the property; there were no issues. At least SIX of the attached photos were of a house we did not recognize. FOUR different bathrooms were shown in pictures and our unit only had THREE bathrooms. It is the most egregiously deceptive act I have encountered with a business. To be honest, I think this is a huge class action lawsuit in the making.

  

  Business Response

  Date: 08/13/2024

  Hi ******,
  We are sorry to hear about your experience and the issues with your son's security deposit reconciliation. We have looked into your concerns and confirmed that you have been in contact with the Resident Experience team, and that a revised security deposit statement was issued to you on July 25th.
  Mynd Experience Team

• Initial Complaint

  Date:07/15/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I rented a property through Mynd Property Management in *******. We informed Mynd of our intention to move out on April 4th. We moved out on May 27th. They failed to mailed us the itemized list of charges within 14 business days of our move out as is required by ARS ******* of the Arizona and Landlord and Tenant Act. Only after I pointed this out did they mail us the itemized list on June 20th. We have been working for over a month to get back our security deposit but they refuse to comply with the law. They've taken over a week to respond to every message and have yet to acknowledge their wrong doing. Part E of the statute says we are entitled to twice the amount wrongfully withheld. Initially we only wanted back our original deposit, but their refusal to communicate with us in a timely manner and comply with the law has made us increasingly frustrated. We are now seeking twice our original security deposit ($3690) which was $1845. I've attached a calendar with the related details and dates along with ARS ******* of the Arizona and Landlord and Tenant Act with the related parts highlighted, and our contract for your reference.

  

  Business Response

  Date: 08/13/2024

  Hi *****, We are confirming receipt of your complaint and want to let you know that we have escalated it to a member of the Resident Experience leadership team. They will review your account and contact you directly.
  Mynd Experience Team

• Initial Complaint

  Date:07/08/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Mynd property management is currently charging me double the amount of my security deposit after moving out for erroneous reasons as indicated on their charge sheet.They are charging me, a tenant, for monthly prorated pain, duplicates of any and all charges on the ledger and things that were the way they were in the rental the way they were before move in. They refuse to consider all disputes provided and have left me completely stuck with thousands of dollars that they want paid.

  

  Business Response

  Date: 08/13/2024

  Hi ******, we are sorry to hear your feedback regarding the reconciliation of your security deposit. We see that you last spoke with your resident experience manager on August 6th. We have shared your complaint with the regional manager for your market, and you can expect to be contacted tomorrow.
  Mynd Experience Team

• Initial Complaint

  Date:07/03/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company charged us to repaint the entire entire house, fix multiple items on walls that were previously noted all money taken from our security deposit and refused to refund us the money, even though they openly admit items were on their prior to us moving in

  

  Business Response

  Date: 07/26/2024

  Hi ****,
  We are sorry to hear about your experience.
  We have shared your security deposit reconciliation concerns with the regional resident experience manager for your market, and they will be contacting you on Monday to discuss this further.
  Thank you,
  Mynd Experience Team

• Initial Complaint

  Date:07/02/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, Im a new tenant with one of their properties and on the first day I arrived there was no garage door opener. So we messaged them and set up a time I took off work to be there and they canceled the day of, this happened a second time the exact same situation. Finally on our third attempt the man was supposed to be there between 8-12, he calls at 12:15 after no word from him and I had somewhere to be. So the next day they messaged us and said there is a 140 no show fee, I could understand 30 dollars, but 140??? For something that was supposed to be in the house already! It wasnt a big deal, but they canceled twice on me when I had to take off work to be there and lose money. I have reached out and they are refusing to talk to me and take the charges off. I just need help because this isnt right at all.

  

  Business Response

  Date: 07/26/2024

  Hi *******,
  We apologize for the delayed response to this complaint and are sorry to hear about your experience.
  We have reviewed your account and can see that the resident experience and maintenance team members have been in contact with you and that a credit has been provided. If you require further support, please contact us at ******************************************************.
  Thank you,
  Mynd Experience Team

• Initial Complaint

  Date:06/22/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lease was up in April rent increase was purposed on our renewal notice we requested to negotiate owner approved to keep current rent price Received lease which all tenants signed a month to month charge added to our acct Called ******************** was told there was no signed lease on file due to missing signatures I explained all tenants signed so I wasn't sure how that happened A new lease sent out Upon going to sign this lease I noticed a different amount of required fields on 1 vs other 2 Called Mynd to see how we proceed as this may have been the issue with the first lease we signed I was told Mynd would review & get back to me. To this day I have not received an answer to that inquiry Told by Mynd that once the lease issue was resolved would update ledger to reflect correct balance as what was showing was incorrect 4/25/24 received a 7 day pay or quit notice Called Mynd to find out what this was told by Mynd this was sent out due to automated process no eviction being initiated & to disregard the notice. Rent has gone unpaid for *** ****** as the lease issue has not been corrected & the balance owed is incorrect due to MTM fees base rent showing at the increased amount etc 6/18/24 we received a 24 hr lockout which was a shock lockout didn't happen as the point of contact was not able to be reached I filed a motion to stay which was signed & a hearing granted conditionally if I post X amount to court Called again to try & reconcile this with Mynd to no avail I had been in contact with owner as of 6/18/24 on 6/21/24 I spoke with owner who said that he informed Mynd if we pay the balance he will stop the eviction Mynd blocked me from paying on the portal upon calling was told Mynd is not accepting payment I told them what the owner told me they stated the info had not been passed down to them on the resident side This eviction is wrongful Mynd has been inconsistent accepted no accountability lied about the 7 ********* won't let us pay to stop eviction even though the owner will

  

  Business Response

  Date: 07/26/2024

  Hi *********,
  We apologize for the delayed response to this complaint.
  We have reviewed your account and can see that our resident experience team has been in contact with you about these concerns, with the last communication on July 12th. If you require further support, please respond to your resident experience manager.
  Thank you,
  Mynd Experience Team