Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/20/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company keeps sending dental offices including ours "samples of dental products" without permission or prior knowledge. they wait few weeks then they send an invoice of the samples they sent. very predatory practices. everyone is complaining about them. literally hundred of dental offices across the nation filed BBB complains. How are they allowed to operate is beyond comprehension.

  

  Business Response

  Date: 04/23/2024

  Thank you for contacting us . Our sales representatives call office before sending out trial kit for free trial where we cover all cost including  shipping our products back. We allow them to try out the product and if they  are not satisfied we provide postage and label to have empty products send back. We will be happy to remove you from our lists since you are not satisfied.   ******** we  mailed you free shipping label envelope ,which you  requested.  you will be  receiving it thru ****** postal mail ). Track # **** 1090 0027 6011 9327 77

  Customer Answer

  Date: 04/23/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:04/18/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company (DENTTA ******* in **********) sent us products we DID NOT order. We don`t know this company and seen that they have done this to other dental offices. We are trying to send this package back so that we do not get billed but are having issues with getting a return label from them. Please help us resolve this issue.

  

  Business Response

  Date: 04/18/2024

  Thank you for  contacting .  Approval was made . Earlier  today,   Smile Lounge dental office requested a free shipping label  thru email. Upon  their request.  We  responded to them immediately that  they will be receiving the free shipping label  4 to 5 working days thru ****** postal mail) .

• Initial Complaint

  Date:04/15/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sending us invoices for products never received. EZ bond plus self **************** 7.5G Also stating that they are BBB accredited.

  

  Business Response

  Date: 04/15/2024

  Thank you for  contacting us. Yes we are BBB  accredited.  Typically  return slips are not included but are easily  are easily requested from our office. Our ************* is always enclosed in the product itself, packing slip- and invoice. Upon closer review  this was received thru ***** by their dental office. Tracking # ***-651-909300( see attach proof of delivery).

• Initial Complaint

  Date:04/09/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our office received an unsolicited package containing dental materials. We then received a bill for the contents of the package. As countless others here have posted, this appears to be part of a tactic used by this "company" to receive payments for goods not ordered. No reputable supply company operates this way and this borders on criminal activity.

  

  Business Response

  Date: 04/10/2024

  Thank you for contacting us. Typically return slips are not included in the starter kit but are easily requested from our office. Our ************* is always enclosed in the product itself, packing slip or invoice. Allow to receive the free shipping label envelope either the tracking and postage 4 to 5 working days thru **** (postal mail) . Return policy is enclosed upon the receive of the product.

• Initial Complaint

  Date:01/10/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were sent a box of samples to our office. We did not order any samples and are always sent no obligation, free samples by vendors. WE WERE SENT AN INVOICE FOR UNSOLICITED SAMPLES. When I called the company at **************, I advised them I did not order any samples and I have no idea what happened to the unrequested samples as we have a strict list of vendors we order from. The lady said she would send me a return shipping label. I told her I never ordered from her company and don't want anything further to do with them as this has happened at another of our offices. I requested a zero balance invoice but got hung up on.I believe this type of deceptive practice should be outlawed. In fact, it is in many states. She was calling from ******. I'm not sure what our international laws are but it is very sad that they prey on small businesses and will most likely get away with it because some larger offices are not on top of their AR. We are not one of those offices.

  

  Business Response

  Date: 01/30/2024

  This is in response to ID of ********. This issue had been resolved last January 8, ****. We did the company loss, zero balance with this invoice.

  Thanks you, 

  Dentta Co Inc

  Customer Answer

  Date: 01/30/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory for now. NOTE: I have reported this business to the federal trade commission because of its international mailing practices and invoicing of unsolicited samples.

• Initial Complaint

  Date:11/09/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has sent ** multiple packages claiming to be "samples". These "sample" packages include dental products we have NO INTEREST in using, and have not asked for. Included with the "sample" is a "packing slip" (not a bill or invoice) which does not list any price for the products enclosed. However - in very fine print at the bottom of the packing slip, the company informs you that you will be charged for these samples if they are not returned within 30 days. If you wish to return the samples, there is a phone number you must call in order to even get a return label (RETURN LABEL IS NOT INCLUDED WITH THE PACKAGE??). Our staff have attempted to call the number, which just rings, rings, and rings without anyone answering. In the kindest possible phrasing- this company is a scam. We should not have to divert our staff's attention from their jobs in order to spend time attempting to reach a company to return something we never asked for. According the Oregon State Law ORS98.450 "If a person deliberately and intentionally mails or sends goods, newspapers, or periodicals of a value in excess of $20 to a person in this state without first receiving an order for such items, the items are presumed to be a gift"Your thin attempts at veiling your deception behind claiming to have spoken with a staff member who agreed to receive a sample is unfathomable and fraudulent. Agreeing to receive a sample automatically implies there will be no charge, unless the charge is otherwise explicitly stated. The fact that this business is still operational, and not the focus of countless investigations into their fraudulent activity is astounding. Also - I question the claim by Dentta ** that they are accredited by the BBB. I wouldn't be surprised if this is false, but the BBB should be interested in doing something about their use of the BBB name. I was under the impression only businesses with the highest standards for ethics were included amongst this group.

  

  Business Response

  Date: 11/30/2023

  Response to the  complaint we received yesterday:
  Thank you for contacting us. Typically return slips are not included but
  are easily requested from our office. Our ************* is always
  enclosed in the product itself, packing slip or invoice. Upon  Closer
  review of the case we have closed all invoices associated with the
  facility. We will not request for the products back and will place the
  facility on our do not call list.
  Thanks,
  Dentta Co Inc.
  *************

• Initial Complaint

  Date:05/25/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dentta CO sends products with no invoice and so you assume it is a sample. Then a couple weeks later they send out an invoice to pay for the product. We never ordered anything from them and certainly never will. I see there are plenty of other complaints regarding this and it is a shame that they have not been stopped. They take no accountability for the deceiving business scheme, stating that we simply need to return the item to resolve this. Why do we need to go through the hassle to return product we never wanted in the first place? They need to be shut down.

  

  Business Response

  Date: 06/08/2023

  Thank you for contacting us, a sales representative Called you office
  before issuing a product  and was explained the options for return. It
  was also included in the packing slip  of the product return policy. We
  have send a return free shipping envelope with paid return label with a
  tracking # **** **** **** **** **** ** to return the product back. We
  zero out this balance and remove you from our calling list.
  Thanks,
  Dentta Co inc
  *************

  Customer Answer

  Date: 06/08/2023

   I am rejecting this response because: All of our calls our recorded. Never did we receive a call from a sales representative approving this arrangement.  Regardless of their "solution" of returning the product, this business practice is illegal and should be stopped. I am more than happy to continue reporting this to where it needs to be reported to stop this practice. 
  
  
  
  

• Initial Complaint

  Date:05/04/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our office has never ordered or had any contact at all with this office. No sales calls, texts, or emails. We have call records and we are not seeing anything from these numbers. Yet, we received a package of material from them that was never requested/ordered from this company. When attempting to call and see what was going on, both of the numbers on the website and packing slip just ring and ring with no end or answer. The website has a return policy section but gives you the same number to call that does not answer and just rings with no end.

  

  Business Response

  Date: 05/22/2023

  Dentta Company Response:  Thank you for contacting us at Dentta Company
  Inc. Our sales representaive has contacted your office regarding the
  product and informing it was a free trial. Since you are not happy with
  the product we have created a prepaid Shipping label thru USPS ( postal
  mail) and package to send the product back. If we were unable to reach
  you can leave a voicemail.  Thank you for contacting  us

• Initial Complaint

  Date:04/25/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company sends you products that you never ordered out of the blue and have never even heard of the company and then tries to bill you for it later saying, you should have sent it back if you didn't want it.

  

  Business Response

  Date: 04/25/2023

  Thank you for contacting us. We have sales representatives that reach out to our customers in the past  and offer the best dental material. Before we send out our product, in the packaging slip  we provide the information to have the product sent back. ( return policy is enclsoed) .   We spoke with ****** and we explained the option and she's aware that  she will be waiting of the pick-up label for return. The product  is free to use and we cover packaging and postage. We  zero out the balance once we receive the product back. 

• Initial Complaint

  Date:03/03/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have never ordered, set up an account, called, or requested any products from DENTTA Co, Inc. They have sent me an invoice for products I have never purchased. This company is a scam and should be closed down due to their shady and unethical business practices. I have tried calling them several times - no one picks up the phone, and their voice mail box is full. There are already clearly other complaints for this business, I am unclear as to why they have not been shut down by now. DENTTA Co, Inc. needs to rescind this invoice, and never contact this office again. I do not want to waste any more time with this matter.

  

  Business Response

  Date: 03/03/2023

  Thank you for contacting us. On March 2 2023 , yesterday we received your request for a pick-up label and postage. We have send it out and it is on the way to you facility, We provided the postage, tracking # 9*** **** **** **** **** ** and package container brown envelope. Once we get the product back please ignore the invoice and we will zero out the balance.