Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/13/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a scooter from this company in November of 2022 the scooter took forever to come and wen it did it didn't work. I had already threw the box away so they told me I have to pay to send the defaulted scooter back which I did and they have yet to send my refund back. They have horrible customer service and only 1 guy answers the phone and won't let me talk to anyone else. I filled a dispute with my bank for the money so they said they wouldn't refund me until I closed the case. I closed the case and had the business on the line with my bank and they still have not refunded my money they owe me 629$ plus the 93$ to ship the scooter back but they refuse to send my money.

• Initial Complaint

  Date:12/03/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a scooter from them, in August. Helps me get to work. Scooter got damaged. They told me I’ll have to pay shipping to return and half of the fees to fix. I understood I had full 1 year warranty. But fine I’m willing to ship out until they tell me it would take 10-20 days to have it back in my possession. Do to how costly it is if I don’t ride the scooter to work, I decided to buy another one. They stated delivery would be in five days As every week that I last with out a scooter I spend $150-200$. The delivery arrives they sent me the wrong scooter. They tell me they will have one shipped out to me in three days. 11-28-22 So not to use the wrong scooter they sent. I paid for a V8 they sent me an m10. V8=700$ And M10=350$. Now I’ve had to spend another week of commuting to work 200$. It’s been 5 days and they just sent the tracker today 12-03-22 and it’s due to arrive 12-07-22 But they’ve been nagging me to send the other scooter back. When I have a busy schedule I can’t just move at the snap of there finger for their mistake. All I hear is we’re sorry but no costumer service with a solution or a Reconmpensation for my wasted time and money. I’ve been a returning costumer for them not to offer any accommodations for my inconvenience. They could have let me ride that scooter than send it back. In if anything replace they wheels and breaks and put it back on the market. Wheels and breaks and and labor for that would be less than 100$ to them but I have to spend 200-400$ because of there mistakes. Yet they rushing me to send them they M10 back. I’ve been late to work for depending on Uber, points added up to my yearly lateness. I work in an airport I’ve been very stress and anxious with this situation. I did everything I could to make sure I didn’t spend the most money and some how I’m still having to spend even more money. Just really want your help, in giving me some peace of mine to know I’m not asking for to much as a costumer who had been wronged.

• Initial Complaint

  Date:11/28/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased two TurboAnt M10 Commuting Electric Scooters for a total of $839.96 US dollars. Within 3 months, the batteries in both scooters have stopped working completely. As per their customer support protocol, they require you to get a multimeter reading on the battery and then send them a picture of the battery to determine that the battery is in fact not working. I did this and they said they would send another battery to me. They confirmed my home address, and then proceeded to send my battery to the incorrect location. When I asked them to re-send, they asked me to go through FedEx. I did this, but still no action has been taken on their part to send another battery. I an now left with 2 broken scooters, with no help from their support team. I have asked to speak with their manager, but have not received anyone reaching out to me. I want a full refund as their product is terrible, and their customer support seems like a scam. I followed their instructions, but they refuse to provide adequate customer support. I would like a full refund.

• Initial Complaint

  Date:09/29/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction: 11/30/2021
  Amount of money sent to Turboant: $499.98
  Order #: EN9417TA
  Tracking: Fedex *********981
  We received a defective electric scooter. The tires would not hold air, which they admitted was a known issue. Also, the online advertising rates the scooter to hold 275lbs, but the labels on the scooter rate it at 220lbs. I've been communicating via email with Turboant's support. They originally wanted me to take the scooter apart, clip wires, fix the issues and reassemble the scooter. They promised that I could return the scooter for a refund or repair. We chose to return for a full refund. Support verified my address and told me they would email me a return label to start the refund process. They've since stopped communicating via email and haven't returned voice messages.

• Initial Complaint

  Date:09/20/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/5/2022, I purchased a X7 Pro Folding Electric Scooter for $399.00. ORDER EN12***TA. This included the Scooter, a battery, a charging cable, and a spare tire. The item was shipped just a couple of days later. The item arrived promptly. After un-packaging the item I put it together and was able to start it successfully. I rode it twice. It was not a bad little scooter. After that second ride, I decided to take the battery off and charge it independently from the scooter. Once I placed it back in the scooter, according to the specs that were required, it would not turn back on. I reached out to the customer service department at TurboAnt on 6/24/2022. I know that I was a bit behind in dealing with the issue, but I am so very busy. After reaching out, I got a return e-mail asking me to send a video of me reinstalling the battery. I did that. Then I got an e-mail asking me to test the charger for voltage. I did that in a video and send it. They then asked me to buy a box to send it back in so that they may work on it and then send it back to me. I reluctantly agreed on 8/26/2022 to send it back. I actually felt that a replacement would be more suitable. They did not want to do that and then they told me they would be sending me a label via e-mail to affix to this box that I was supposed to buy. I still have not received this label. I have reached out for further contact and they have chosen not to respond. I am beyond frustrated with being ignored and made to feel like this is a me problem and not a problem with their product. I just want a refund at this time. I feel like that is not an unreasonable request and I didn't even spend that much to begin with.

• Initial Complaint

  Date:08/23/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/29/22, I purchased two new scooters on sale for 899.96. The order number is EN*****TA. My partner and I live in separate states due to work. We planned to use the scooters during our vacation. He opened the boxes and they appeared to be fine. I then invested in air tags and air tag holders as well as the best U bolts on the market to keep them safe. We were SUPER excited to use them. Unfortunately, something felt off while riding his. We had a hard time figuring it out. Finally, we noticed that the front tire seemed improperly mounted. We tried to figure out how to fix the issue on our own as we didn't want to miss out using them but we soon realized that special tools were required to do so. On 7/2/22 I contacted customer support to explain and send a photo about the issue. They said we could return it for repair. On 7/12/22 I asked that, regardless, they make sure the base for the air tag was returned to us. I also requested two additional batteries to make up for the loss so that we could look forward to a longer ride on our next vacation together. On 7/14/22 I was told "of course." On 8/5/22 the scooter came back with the exact same tire problem plus the tire fill tube was damaged and missing a cap. Additional batteries were not included. On 8/6/22 I made it clear that I expected a resolution immediately and that I intended to review and show this experience in a review. I demanded that a new scooter be sent along with a return label so that I could send back the defective one. They will not and say instead that they will send me a repaired scooter once I've sent them back the one I have. The scooter has a manufacturer's defect. Either the tire was mounted wrong or something was cut to the wrong size during manufacturing. After being in their shop it is now damaged further. It is not acceptable and customer service is not following through. I do not trust this company. I would like a new and fully inspected scooter to be sent as well as two batteries.

• Initial Complaint

  Date:08/18/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchase an X7 electric scooter a year ago for my son to have at college. A few months later, the tires flattened and the company's only response was to purchase two more, which I did at around $100. A few months later the entire scooter died while he was riding it where he almost crashed. I contacted them and they said I needed to A. Send in for repair in CA but package and ship it myself (Reminder, my son was in college in Florida with no box, no way to get to the post office, and barely any funds.) This was not possible. I asked them to find a repair shop near him which they said they could not. So I purchased a new battery which cost me $200. To put in perspective, this scooter has now cost me around $900. I could have gotten him a used car or a moped with this money. The new battery sent is completely dead. Took to a repair shop where that and the old battery were tested. Repairman said completely useless but this is a regular occurence for this brand of scooter. My son literally was only able to use this for 1 month without a problem and now I have to toss. Company is not responding. I should get my money back for the scooter and defective parts.