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Business Profile

Office Equipment Manufacturers

Nine Stars Group (USA) Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Office Equipment Manufacturers.

Complaints

Customer Complaints Summary

  • 55 total complaints in the last 3 years.
  • 16 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/09/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    May 2023 purchased a NineStars garbage can. Included a 2 year warranty. Garbage lid stopped working. Reached out to business multiple times since September ******. No one has resolved this issue. There is no phone number listed to talk to an actual human, only an email address. This is horrible customer service.

  • Initial Complaint

    Date:09/23/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a brand new NINESTARS DZT-***** automatic, touchless, motion sensor 13-gallon trash can. Not long after purchasing it, I noticed that the lid would not always close all the way after being opened. The trash can had barely been used, so there was no buildup preventing it from closing properly, and I even replaced the batteries I originally had with brand new ones but the lid issue has continued. I reached out to Ninestars *** via its ************** webpage, which has you fill out a form with comments/complaints/questions, and received an email that confirmed receipt of my message and said that I would hear from a Ninestars agent in a few days. I never heard from an agent, so I emailed the company's *************************** at ************************************************** but no one has gotten back to me via email. I then tried calling the company's customer service department phone number, but could not get through to anyone. I just want to speak to someone with the company so they can help me resolve this trash can lid issue or refund me for the $51.31 I spent on it.

  • Initial Complaint

    Date:09/22/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased this motion sensor trash can Stainless Steel 13.2 Gallon Motion Sensor Trash Can by NineStars from ******* on 12/2/22. The battery door has been broken for a while which makes the trash can inoperable and I tried to find solutions and couldnt so finally tried to reach out to *******. They said I had a 2 year warranty with Nine Stars and to reach out to them. They are only reachable by email and havent responded within the 4-5 business days that they said they would. I would like an answer and a replacement for this inoperable lid while Im still in the 2 year warranty period.

  • Initial Complaint

    Date:08/15/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    FROM NINE STARS GROUP 31 JULY, 2024 Dear ********************,We would like to acknowledge that we have received your request and a ticket has been created.A support representative will be reviewing your request and will send you a personal response.(usually within 4-5 business days).Thank you for your patience.Sincerely,Nine Stars Group ************************ No representative from Nine Stars Group has reached out or contacted me about refunding my inoperable trashcan. I have sent this company emails every week asking for an update to my issue. Now, I request an immediate response and plan of resolution.

  • Initial Complaint

    Date:07/15/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought an automatic trash can from ******* and the lid didn't work so I reached out to the manufacturer - Nine Stars - and they asked me for a bunch of information so I sent it to them. I now haven't heard back from them at all. June 23rd was the original complaint. I either want my money back or a new lid.

  • Initial Complaint

    Date:07/12/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    NINESTARS - I filed a WARRANTY CLAIM - 5/29/2024 for model DZT-***** automatic touchless trash can to get the lid replaced. After working with customer service and patiently providing all the required unit testing, unit and Amazon order information they promised me a new lid in 3-5 business days. They warranty claim was processed but customer service keeps changing the story about delays in shipping and running out oof the replament part. I believe that NINESTARS is neglecting to send me the warranty replacement. I checked and Ninestars has stock for the replacement lids and are selling and shipping them for profit instead using the inventory to take care of customers with valid warranty claims. I just want another trash can lid.

  • Initial Complaint

    Date:04/23/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a trash can on 01/28, trash can broke on April 5th. The customer service has simply ignored me. No help whatsoever

    Business Response

    Date: 05/13/2024

    Our company has already sent this customer a replacement unit. Let me know if you have any questions otherwise have a wonderful day!

    Kind regards,
    ********************************;

  • Initial Complaint

    Date:04/22/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have gone through 3 units so far, the first two failing after 6 months. Finally bought a third only to find that it is impossible to 'register' the unit for your so called 2 year warranty as your site will not accept the supposed required attachment of my purchase receipt. After seeing the other reviews I see that I have just been wasting my time anyway as you apparently don't honor your warranties anyway.

  • Initial Complaint

    Date:04/06/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have reached out to the company multiple times regarding my issues with my trashcan. This is my Second trashcan that I purchased that the modem goes out. I want either a refund or a new trashcan.

  • Initial Complaint

    Date:04/03/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i purchased a ninestars dzt 80 35 on feb 8 from aliexpress for *****. now the lid will not work at all. it will not open. i bought a differant one last year at ******* for like ***** and it only lasted a year. waiting on a lid for it still. very bad customer service. no one responds to your emails or your phone calls. i need a new lid for my dzt 80 35 . filled out the warranty letter and sent copies of my purchase already. have tried everything to get this to work and you can here it just spinning inside and will not work at all. sounds like bad gears inside the back of the lid.

Nine Stars Group (USA) Inc. is NOT a BBB Accredited Business.

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