Medical Transportation
Falck USA IncHeadquarters
This business is NOT BBB Accredited.
Find BBB Accredited Businesses in Medical Transportation.
Complaints
This profile includes complaints for Falck USA Inc's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 40 total complaints in the last 3 years.
- 11 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/19/2024
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received service on 08/14/2025 as I was overdosed by the dentist and had a seizure before pickup. During transportation I only received basic care. This occurred in ********************, **. I was not put on any breathing equipment nor did I receive any additional adrenaline or meds.The company Care Ambulance did not take down any personal details and therefore the invoice was not issues to my address and was sent to the business address where the pick up happened. Fast forward many months later I receive a call from Credence Collections for the sum of $1884.86 billed with code A4027 - ASL1 which was not the service provided. I have requested documentation that supports their claim which has yet to be provided. I have only received issues from Credence. My insurance has already covered $651.01 and $56.80 of the original $2592.67 invoice. My dispute is not paying the invoice but only paying for what service I have received. I will not be paying for an advance life support emergency ride when I ultimately received an Uber ride with an IV and SATS. BLS at most. Happy to settle at $1000.00Business Response
Date: 04/29/2024
**************, We have reviewed your concern and have determined that the level of service was correct as there was an IV running which can only be monitored by Advanced Level personnel as required by local protocol set by local EMS authority not internal. We do apologize for sending the invoice to the incorrect address, that has been corrected. Rest assured we do not report to Credit Bureau's so this will have no impact on your credit rating. We do see your insurance company underpaid; we highly recommend you appeal with your insurance company. We would be happy to work with you on a payment plan and you also may qualify for a discount. Please reach out to our billing office for assistance. Phone number ************.Initial Complaint
Date:04/04/2024
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Background:With 15 years of experience in *** in *********, the last decade of which as a Paramedic, I applied as a Paramedic for Falck.Detailed Account:After my application, I had a positive phone screening interview with the Talent Acquisitionist. On Thursday, 3/21, I received a job offer, HR paperwork, and a start date of April 1st. On 3/25, I got an email asking about a previous employer from seven years ago, which I addressed promptly. On 3/26, I received a pre-adverse action email from FALCK USA, failing a criminal background check. However, no conviction report was attached. I obtained a copy of the full background check from the company shown on the email, which had no negative findings, contradicting Falck's determination. The adverse action letter instructed me to respond within five days if I wished to add information or dispute any findings. Despite my inquiries for clarification via the provided email on 3/27 and 3/28, and follow-up emails to the Talent Acquisitionist on 3/27 and 3/29, I received no response. On 4/03 I received an email stating an Adverse action has been taken due to my background check. Again, I have nothing showing in my background, and have had no opportunity to dispute or even be presented with the information Falck has obtained, Conclusion:Under California law, a pre-adverse action report based in part on the pre-employment background screening must specify the basis for the decision, which has still been withheld from me. Additionally, no negative information was presented in the background check I obtained. The lack of communication following my attempts to seek clarification raises concerns regarding Falck USA's treatment of applicants. How am I supposed to provide clarification or dispute incorrect information, which is my legal right, if I'm not provided with that information? I can attest that I have nothing negative in my background.Business Response
Date: 04/11/2024
Hello,
*********************** was not hired by Falck due to the results of an employment verification performed with his former employer.
Due to human error the wrong pre-adverse form was sent.
We are now sending him the correct documentation.***********************
Talent Acquisition Manager
Falck USA
Mobile: ***************
************************************************
********************************************
Falck USA, Inc.
1517 ****************************
****************
***
Falck.USCustomer Answer
Date: 04/16/2024
The necessary information was not provided to me within the required timeframe specified in the pre-adverse action notice. This delay prevented me from effectively providing relevant information or correcting any inaccuracies within the five-day period.To explain further, there was an initial error where I received an incorrect notice, and my subsequent attempts to obtain clarification were completely ignored until I filed a complaint with the Better Business Bureau, which finally elicited a response. Was this oversight after my approximately five emails simply a human error, as well?Additionally, I have not been shown the specific details of the information used against me. The background screening company confirmed my verification, yet Falck has deemed me ineligible without providing a clear reason. It is crucial to address these discrepancies to prevent them from negatively affecting my future job prospects.Business Response
Date: 04/17/2024
Hello,
As per company policy we do not hire candidates when their previous employer was an ambulance company and informs us that the employee is not eligible for rehire.
Kind Regards,
****
***********************
Talent Acquisition Manager
Falck USA
Mobile: ***************
************************************************
********************************************
Falck USA,Inc.
************************************************
****************
***
Falck.USInitial Complaint
Date:03/18/2024
Type:Service or Repair IssuesStatus:UnresolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 02/25/23, I was hospitalized and Falck ambulance took me there. I have two insurances but Falck only billed my secondary insurance. I had called Falck 5 times in 2023 to give my primary insurance information. I was told my primary insurance was denied. However, when I called my insurance, I was told Falck had not submitted a claim to process.In a 3-way call with Falck and my insurance company on 2/12/24, (the 6th call to Falck), ***** informed my insurance company that she'd have her staff submit the claim and let us know if there's any issue.I have not heard from Falck since then, but I have recently got a letter in the mail from a debt collector agency. This is quite frustrating and it seems that they only want to process one of my insurances, which is not right. Their lack of resources and responsibility to properly process claims makes them a bad business. The reviews on ****** also indicate that Falck has been doing this to other people. They need to be investigated and hold accountable for their negligence to providing proper ******** to the public.Thank you for investigating and stopping this type of bad business that could not properly process claims.Business Response
Date: 03/25/2024
We apologize for the confusion on this account. ********** has multiple claims addresses and it appears the claim was submitted to the wrong one and in turn they sent us denial. This has been corrected and I know you have discussed this with our staff. We do not report to Credit Bureaus, so in no way will this impact your credit report. Please reach back out to the representative that spoke to you if you have any other concerns.Customer Answer
Date: 03/26/2024
I do not accept the response. Last year, I had provided to Falck multiple times the correct ********** address of my insurance. In addition, I was on a few 3-way calls with Falck and my insurance who had also provided Falck the correct address to file the claim. The most recent call was on 02/12/24, and yet Falck still did not bill correctly and instead sent the account to the collection agency.
I am discussing this with your staff,but this has not been corrected. The claim is once again re-submitted incorrectly. Your staff told me that the issue was that my secondary insurance (Anthem BlueCross) is actually my primary insurance. This would have to be incorrect because all other providers were able to submit claims properly to both of my insurances.
Also I have requested for a copy of the claim form submitted to BCBS-IL, but I have only received a redacted document to BCBS-IL and a non-redacted document to Anthem. I have asked why it was redacted and I was informed it contained other patient's information. This seems quite wrong to have 2 separate patients on one form? Was this form submitted to BCBS-IL? Or was I not provided the claims form that was submitted to BCBS-IL,as I had requested?
I have also not received the proof of denial from BCBS-IL nor any documentation indicating the date and time of the re-submitted claims on the same request on 03/19/24.
This has given me alot stress; I am losing sleep and affecting my health. I cannot perform well at my job because I have been on calls and still making calls, documenting emails and conversations. I would like to let you know that there was no claims issue with all the other providers who took care of me that day I was taken to the hospital. All the claims were properly processed to the primary and secondary insurances last year, no claim re-submissions, and I did not need to follow up on the provider at all.Initial Complaint
Date:01/29/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In July of 2023, my daughter (a minor) was having blood drawn at a laboratory and had a fainting spell. The facility called 911 and the fire department responded. The fire department suggested to my wife that they transport her to the emergency room. My daughter was transported to the hospital via ambulance, we did not know that it was a private ambulance. My daughter was cleared by the attending physician with no real medical concern. My daughter received a bill from Falck for $3,313 for alleged ALS 1 - advanced life support emergency transport! She fainted, she did not go into cardiac arrest or anything that required life support! Nonetheless, my insurance paid Falck $1,708 since they cover 90% of the *** allowed which is almost $1,900 for that benefit I have great health insurance by the way. Falck is overbilling for these services since I am sure they know how much insurance companies will cover and sticking unsuspecting consumers with the remainder. The remaining balance is for services that are inflated and good luck getting the rest from my minor daughter since you are sending billing notices to her.Business Response
Date: 01/30/2024
********************, *********** with Los Angeles county to provide 911 ambulance services to their community. LA County sets our rates we are to bill for services. There is not a "fee schedule" for ********* Services state or federal, insurance companies do their own calculation to determine what they think is reasonable. Unfortunately, the insurance companies do not take into consideration the cost of readiness to ensure all 911 calls meet the county response times. The ******************* has recognized this disparity with the commercial insurance companies and starting with trips in ****, they passed a bill called AB716 that mandates insurance companies allow the rates set by the municipalities within the state. I do understand this does not help you with this transport since it was in 2023. I think you may have luck asking your insurance company to reprocess for additional payment. We have seen success with other customers that have your insurance. Unfortunately, if we appeal on your behalf we have not had any success with your insurance. I have asked our customer service department to reach out to you to see if we can come up with a settlement to assist you on this claim or any other questions you may have. You can contact our office at ************.Initial Complaint
Date:11/26/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My daughter who was 18 years old and a freshman at ************ was taken to the hospital by Falck ambulance company on 1/22/2023. We received a bill for $2,808.57. We also received a summary of coverages from Cigna that showed a Cigna network discount of $1,886.19, a covered amount of $922.38 of which we had to pay $584.48, which we paid on April 24th. We later received another bill from Falck showing we owed $1,886.19 dated 5/18/2023. My wife called Falck and they told her to reach out to our insurance company to resubmit the claim. So my wife called *****, and told them the situation and they said they would resubmit. That did not work so we received another bill in June and then again in July. On July 22, 2023 we sent a letter to Falck (copy enclosed) to dispute the bill along with the coverage summary from Cigna (copy enclosed) showing that there was an unapplied discount. We received no response from Falck except for another bill. We received another bill dated 9/15/2023. I then reached out again to ***** and told them resubmitting was not working. The agent from ***** suggested that we call Falck together so she called Falck with me on the line twice on September 22nd. Each time we waited over 20 minutes with no answer so we gave up. The account has now been referred to a collections agency Credence.Business Response
Date: 11/27/2023
We have no contract with Cigna and therefore any discount they apply to the bill is unfortunately passed to the patient. Falck's rates are set by the ***************** for all 911 responses. We will be happy to work with you on a payment plan. I will have someone from our office call you to set up an arrangement.Initial Complaint
Date:10/03/2023
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Falck services is billing for unauthorized services. Billed my insurance company for $520.22 for services rendered 7/14/2023. They are asking me to pay a $2,410.96 difference. They were never authorized by me or have any written or verbal consent by me either.I spoke with a customer service person who refused to work with me to resolve this unauthorized service, unauthorized insurance billing. Basically Falck is performing kidnappings and fraudulently gathering medical insurance information without consent , or consent for services. With an F rating and scores of complaints against them this needs to be resolved to $0 immediately. Id suggest they refund my insurance company as well.Business Response
Date: 10/04/2023
This was a 911 call and due to circumstances of this call and the protocol set by the local authority in which we must follow, the transport was appropriate. We did file the claim to your insurance on your behalf, we can refund them if you would like but then you would be responsible for the entire charges. We do not set our own rates, they are set by the municipality that has contracted us to provide 911 services. We can work with you on a payment plan for the remainder, you also may qualify for a discount. Please contact our office at ************.Customer Answer
Date: 10/04/2023
this may have been a 911 call. it was made by some bystander trying to be helpful.
the classification of services as ALS 1 is completely exaggerated and quite bogus. A BLS at very best. A scratched nose and small cut is not an Advanced Life Support designation. BLS Pricing at $815 to $1.050 , I will gladly pay the difference on that coding with discounts you are suggesting.
feel free to call me.Business Response
Date: 10/05/2023
We would be happy to work with you on the remainder. I have instructed our **************** team to reach out to you. You should be getting a callsoon.Customer Answer
Date: 10/06/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*****************************
Initial Complaint
Date:09/10/2023
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Falck is a major ambulance provider that I see in the streets of *********. However, its services and processes for residents need to improve. This complaint relates to the bill pay arrangement with Falck made on May 10, 2023 for the ambulance transportation of my wife, ***********************, on July 24, 2022. During a call with a Falck representative on May 10th, we spoke about $2,664.26 being excessive and requested a negotiation of bill amount as advised by my insurance. We had several previous unsuccessful call connections and no responses from Falck. The Falck representative on May 10th, advised to pay same day an amount of $1465.34 with a 45% discount to close the bill. We paid $10 and $1455.34 (email receipts are attached). We also followed up with Falck to make sure that bill has been reconciled. The reps told this will be resolved to a $**** balance once the staff workload become manageable and will take some time. After several months, we got a rude and quite unprofessional call from the same rep on May 10, 2023 that we did not disclose that my insurance has paid us $2000. The Falck representative did not pay attention to the details and tried to blame us. Of note, we have email Falck prior to this agreement on May 10th (email attached) showing Falck awareness of the payment from insurance and every bill we received from Falck shows Insurance paid the insured. We would like Falck to close the bill with **** balance as previously agreed on May 10th. In addition, Falck need to staff responders who knows medical issues; in our case it was not processed as an emergency transportation even though ***** at ER was admitted as an emergency patient and went through a surgery next day. Falck must provide a better service to the community and should not engage in excessive billing ($2664 for a 12-mile ground transportation); a resolution that is far reaching and very very very important!Business Response
Date: 09/18/2023
The rates we charge for ambulance service is set by the ***************** based on how many ambulances they want on the streets and how fast Falck is to respond to every emergency. Falck does not set the rates we charge. I do understand that there was confusion within our customer service, however, your insurance sent you more for this service than what you have currently paid. Please send us the remaining $534.66 that your insurance paid you and we will waive the insurance co-pay for your trouble regarding the miscommunication. We apologize for the confusion, but do think it is a fair that we collect the money that your insurance company paid you for the service that we did provide.
Customer Answer
Date: 09/20/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and felt this is ok for the sake of time. I hope the business will and must continue to provide community service in efficient both cost and timewise, and professional manner. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***********************
Initial Complaint
Date:08/31/2023
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had to use an emergency room once and used the Falck ***************** and I keep getting harassing mail from Falck and when I called my insurance company CIgna they haven't received any invoice from Falck and Falck keep harassing me to pay the Invoice without billing my insurance company cigna. I had a conference call with Falck and CIgna reps twice and the person who handle the billing at Falck is very incapable of billing my insurance company cigna.Business Response
Date: 08/31/2023
I am sorry for your frustration with this claim. The first claim we submitted to Cigna they denied the claim stating patient not eligible. We tried again and see that the policy number had a transposed number in it and that is why we received an initial denial. We found the correct policy and submitted the claim. If you get anymore correspondence in the next day or so, it is because the letter crossed in the mail. As soon as we get a response from Cigna we may have a co-pay that we will bill you for unless you have additional coverage.
We apologize for the inconvenience this has caused.
Customer Answer
Date: 08/31/2023
I got another call today from a company called Credence regarding the same bill. They start calling my office number as well. They should stop calling me and I request that Falck should hire some competent people to send their invoices to insurance company. I remember the phone call I had with Falck customer care rep who handle the invoices and she hang up one me since I show my frustration regarding this matter, She was extremely arrogant and didn't show any empathy towards me. Please stop this harassment and no more **************** calling meBusiness Response
Date: 09/01/2023
We have stopped the calls from Credence yesterday. We will also pull the call and review your experience and use the information you shared to improve our **************** experience. Thanks for bring this to our attention.Customer Answer
Date: 09/10/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***************************************
Initial Complaint
Date:08/01/2023
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In early May, I received a Billing Statement from Falck for $2,955.63 for an ambulance service in Northern ********** the previous year (3/24/22). This service was not provided to me as I live in *********, was never in Northern ********** anytime near the date specified, and I have never been in an ambulance. It appears that Falck attempted to bill my healthcare insurance before reaching out to me, but it was correctly denied by them as those services were not provided to me. There is either an incorrect billing issue at Falck or someone has stolen my health insurance information and provided it to Falck.I have notified my health insurance company of the fraudulent attempt and they have issued me a new member ID. However, ********************** is still trying to bill be for fraudulent services.After multiple calls to Falck, the billing department requested that I complete an online dispute form which I did on 5/15/23. I called back and was told it could take between ***** days to resolve. I followed up today (75+ days later) and they have no record of my dispute and suggested I email the company which I did earlier today. Apparently the billing department is outsourced and the supervisor I previously spoke to, ******, no longer works there. I have attached a copy of the online dispute form that was emailed to me from Falck on 5/15/23.In one of the calls to Falck prior to completing the online dispute form, the billing rep suggested I mail Falck a copy of my Drivers License. I explained to them that if this is fraud, I'm not providing my personal and private information to a company that I have not done business with - especially since they may have received my medical card information. A business cannot just randomly pick a name, mail them an invoice, and then request their personal and private information be provided to them. That is an absurd request in today's environment with so much fraud and identity theft.I am requesting that Falck resolve this matter immediately and send me a statement or letter showing no funds are owed.Business Response
Date: 08/07/2023
We greatly apologize for the inconvenience. This was corrected today and if you get another invoice, please disregard, it would have crossed in the mail. Any further questions, please call ************.Customer Answer
Date: 08/07/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*************************
Initial Complaint
Date:07/26/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
A ***** ambulance took me to the hospital since I fell and injured. My head. My wife and I both told them I am Va veteren and will it be covered, they said yes, a month later I get a bill for over $2800. This happened 02/09/2022 since then it is in collections for over $2200. Whenever I try contacting ***** they dont want to hear my story and want their money. My credit is ruined and VA should pay for this as I was told.Business Response
Date: 07/27/2023
We're sorry to hear you've been experiencing difficulties. Falck is committed to providing ******************* for all patients, up to and including our billing process. We did not report this claim to the Credit bureaus so this will have no impact on your credit. Please contact our billing team at ************ or ******************************* for assistance.Customer Answer
Date: 07/27/2023
Again I am a veteran and told them Im a veteren and this ambulance should of been covered through VA as I was told.Business Response
Date: 07/28/2023
We are sorry for your frustration. However we did submit your claim to the VA. We did not hear from the VA so on 5/2/20** our rep called VA spoke with Crystal *** #**-VACC-*********** claim number ***************** was received by the VA on 3/15/** and was denied with this statement- "Ambulance claim did not meet all required criteria under 38 USC 111. The veteran is a non-service connected veteran with income greater than the low-income threshold or the income is not on file to determine low income status this is needed for consideration of payment". We have found that alot of times if the veteran calls the VA they can often turn this around. If you call them with this reference number they should be able to assist.
Unfortunately we cannot assist with the VA, due to it appears they may be missing info from you. If you need further assistance from us please call ***********.
Customer Answer
Date: 08/07/2023
the va make it impossible to have an ambulance ride be covered, you practically have to be homeless, I had no idea this would be a problem.plus an ambulance ride should not cost over $2800!
Falck USA Inc is NOT a BBB Accredited Business.
To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.
Why choose a BBB Accredited Business?BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.