Complaints

This profile includes complaints for Falck USA Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Falck USA Inc has 7 locations, listed below.

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  Falck USA Inc

  1517 W Braden Ct Orange, CA 92868-1125

• 

  Falck USA Inc

  10703 E. Bethany Dr. Aurora, CO 80014

• 

  Falck USA Inc

  6405 218th St. SW, #201 Mountlake Ter, WA 98043

• 

  Falck USA Inc

  4885 Greencraig Ln San Diego, CA 92123-1664

• 

  Falck USA Inc

  1790 Front St. NE Salem, OR 97301

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/05/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Falck Mobile Health Corporation has been double billing me from October 2022 till December 2022, I called and spoke to a representative of Falck, who informed me that I only owed them $367.07, and this would be my final payment. After this payment, I would not owe any other monies. On April 11, 2023, I sent them a cheek for the above amount and believed my account was settled. May of this year I received a bill from Falck stating I owed them $552, and I was confused because I was told my account was paid in full after the check for $367.07 was sent. My wife and I called Falck and spoke to another representative who stated that we were told incorrect information regarding my payment and that I owe another $552. My wife asked them to send use an invoice which shows all the payment we have made and how much they believe we owe, but so far, we have not received any invoices. We have called Falck 3 times in the last few months and have asked for an Invoice showing what I have paid and the end balance, and to date we have not received anything, but bills stated that I owe $552.

  Business Response

  Date: 07/10/2023

  We are reviewing your account and will be reaching out to you soon to resolve the issue.  We put your account on hold today, and will not bill you again unless we discover that there was some miscommunication.  One way or another you will hear from a staff member within the week.  Sorry for the delay.

• Initial Complaint

  Date:06/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I suffered a back injury and required ambulance service from my home to ************** on 3/15/23. I paid my deductible to ****** Permanente of $100. ****** paid what they say is the ******** authorized amount, and we received a bill from Falck for charges in excess of $1517.66. The reference to the charges indicate that the amount was for advanced life support. I had no medical difficulties other than my back and certainly was not in need of or received any form of advanced life support. I have immediate family members who are connected to the healthcare industry and I am well aware of the definition of life support, advanced or otherwise. I received an injection for the pain and a ride to the hospital, thats it. I contacted Falck by phone and received a very well rehearsed response numerous times trying to get past the gatekeeper to someone who would listen to my concerns and was refused. I requested a supervisor and was told none were available and it would be 24 -48 hours for a call back and was instructed to file a grievance by email. I did so, and received a repeat of the verbal response I received earlier, with a comment that Advanced Life Support was correct. I requested an adjustment to the bill and indicated that even though it was a burden, Id pay half of the outstanding balance. I responded to their refusal and requested that they send me printed documentation of their care classification criteria, and asked if I could make some sort of payment arrangement and received no response. Falck made it clear that they are contracted with local government and they are aware of their rates, and also that they dont contract with insurance companies or offer any discounts to them. This creates an unfair monopoly to anyone who is in need of emergency care and provides zero care or compassion for the people who need their services. I retired due to medical reasons and am limited to SSI and cant afford to be grossly overcharged. I need help! Thanks, ***********************

  Business Response

  Date: 06/30/2023

  Dear ********************, I understand your confusion on Advanced Life Support ambulance as it is much different than other areas medical definition.  This was billed correctly.  For this trip specifically a Paramedic administered a drug for the pain.  The administering of the drug you received has to be done by a Paramedic, making it an advanced life support call. 

  ****** did pay at ******** rates, but your trip happened on 3/15 and per ****** web site the ******** was active starting on 4/1.  Therefore their payment was not correct.  We have seen that ****** web site in the past has been incorrect/not updated, it you were eligible for ****** ******** benefits prior to April, than that payment is correct.  We need ****** to correct their system to back up the eligibility date to accept this payment.  I recommend reaching out to them and have that corrected, or reprocess their claim for commercial rates.

  Any other questions, please call ************.

   
  

• Initial Complaint

  Date:06/23/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is the second complaint regarding falck. After setting up a payment plan beginning February the company had my credit card information on file and did in fact debit my account for February and March of 2023. In April there was no debit. I called falck in may and a rep assured me everything was ok and confirmed that they had a payment debit scheduled but couldnt explain why it wasnt taken. She told me not to worry. Now in June I was informed they SENT ME TO COLLECTIONS. I called falck and was told it is now with credence collection. She couldnt tell me why even after admitting that she sees a payment plan was arranged. I called credence collections and they tried to strong arm me into accepting a payment plan with them. I refused and said Id be contacting ********************. He then became rude and told me I HAVE TO DEAL WITH THEM. Falck defaulted on their payment arrangement with me! Not the other way around. They have my credit card information and did in fact take two payments from me already.

• Initial Complaint

  Date:06/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This ems stole my drivers license and telling lies and giving me a hard time to get it back.and im legally disabled this should not be happening .please help me.fradulant company

  Business Response

  Date: 06/08/2023

  I would like to help you but I do need more information on what area you were transported in.  I do not have enough information to find this incident.

• Initial Complaint

  Date:05/22/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, I need your assistance to resolve and pay my referenced bill. The date of service is 01/29/2023. The total amount of this bill is $2372.02, my insurance has paid $260.41. I have called on numerous occasion to get assistance without any success. Since I am experiencing financial hardship, I requested a financial assistance, one representative said, since I am working, I will not qualify . She said she can offer a 45% discount. But the amount of $1161.39 after the discount needs to be paid in 60 days. I said I see if I can get the funds. I called back to make my first payment, then I was told that the offer is not valid after three days. I advised that I was not told that. I requested to speak to a supervisor, I was advised they will call me in 48 hours. No one has called me yet after several days. I need a professional assistance to resolve this issue. I would like Falck to honor their offer of 45% discount so I can pay this bill. My interaction with them for the past two months have been very unethical. Thank you ************************ Account number: **********

  Business Response

  Date: 06/02/2023

  I do believe our *************************** has reached out to you and this is resolved per the e-mail we received from you, if you disagree please let us know.

   

  Customer Answer

  Date: 06/02/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *********************************
  
   
  

• Initial Complaint

  Date:10/06/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive set up a payment plan with **** of 66 dollars and every month I pay and its been stuck at the same balance for the last couple of months. They claim its because of a discrepancy in my mailing address but every month I call to have this corrected.

  Business Response

  Date: 10/11/2022

  We do show we have received regular monthly payments.  It can take 3-7 days to post, the system does show that some of the statements may have been sent between the deposit date and the post date which would be the reason the payment was not shown.  The balance remaining is 118.71.  The last payment we received was deposit 9/29 but posted on 10/4.  Any further questions let us know.