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Business Profile

Online Retailer

StackCommerce
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 142 total complaints in the last 3 years.
  • 23 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/24/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a 1-Year ******* Premium subscription from StackSocial on [insert purchase date]. I accidentally clicked the Redeem button, which only showed the instructions and a redemption link, but I did not activate the subscription, use the code, or log into any account.Despite clearly explaining this to StackSocial support, they denied my refund request based on a policy that considers the item claimed just because instructions were revealed. However, since the product was never actually used or activated, I believe I should still be eligible for a refund.Many customers in similar situations have received refunds or store credit, and I am simply requesting the same fair treatment.

    Business Response

    Date: 06/25/2025

    Hi Angelica,

    Thanks for reaching out! We are so sorry for any inconvenience. 

    We sent you an email today so that we can get you all squared away.

    Please check your email and respond to us. We're here to help!

    -Stack Support

    Customer Answer

    Date: 06/25/2025

     

    Complaint: 23513852



    I am rejecting this response because:  I’m rejecting this response because I originally requested a refund to my credit card. While I did mention I’d be open to store credit, after giving it some more thought, I feel that a full refund to my original payment method would be best. I didn’t mean to cause any confusion, and I’ve also reached out to the company directly to kindly ask for this change.
    I really appreciate the help so far, and I’m hoping we can work together to get this resolved soon. Thanks again!


    Business Response

    Date: 06/27/2025

    Hi again Angelica,

    We are so sorry for any inconvenience. 

    We are seeing that your issue was already resolved on June 25, 2025.

    Your verbally confirmed in our support email that you're all set.

    - Stack Support

    Customer Answer

    Date: 06/27/2025

     

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID 23513852, and find that this resolution is satisfactory to me.




  • Initial Complaint

    Date:06/22/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a **************** 2021 Professional license key from ******************** (operated by StackCommerce) for $34, expecting a genuine, perpetual license for one ** as advertised. Initially, the key worked and activated correctly on my Windows 11 computer.After a system issue, I had to reinstall Windows on the same **. Upon reinstalling Office and entering the same product key, it was marked invalid. I contacted *********, and they informed me that the key may be a volume license or otherwise not authorized for individual resale, which likely violates their terms of distribution.When I contacted StackSocial's support, they claimed the key was only meant for "one-time use" and refused to provide any refund, replacement, or solutioneven though the ** was unchanged. This one-time use condition was not disclosed at the time of purchase.This is a clear case of misleading advertising and lack of post-sale support. I am extremely disappointed with StackSocials refusal to acknowledge or resolve the issue. I have now filed complaints with ********* and my payment provider.I do not recommend purchasing digital licenses from ******************** or **********************, as their policies are unclear, and customer service is unhelpful when legitimate problems arise.Desired Resolution:Either a working replacement key or a full refund of my purchase.

    Business Response

    Date: 06/24/2025

    Hi there, 

    We've already provided a replacement key to the customer. Hope this helps! 

    Stack Support

  • Initial Complaint

    Date:06/17/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On dec 10, 2024 I purchased a MacBook from ************************. The MacBook I received 3 days later was damaged with a broken screen. I spent the next 5 months calling and emailing stack commerce so that they can either replace or repair my laptop. Stack commerce has been extremely rude and unprofessional while avoiding addressing my concerns. They refused to repair or replace a device I received broken. I would now like a refund for my drive, I do not want to do anymore business with this company. I initiated the return process within 30 days of receipt of the item. Photos of the damaged screen and email correspondence attached.

    Business Response

    Date: 06/18/2025

    Hi Angel,

    Thanks for reaching out! We're so sorry about that. 

    We will contact you via email to assist you with this matter.

    Please make sure to look out for our email.

    -Stack Support 

    Customer Answer

    Date: 06/23/2025

     

    Complaint: 23483187



    I am rejecting this response because: this Company refuses to provide me with a cash refund after sending me a faulty device. I did not use store credit to make my purchase so it is an unacceptable method to return my money.



    Sincerely,



    Angel Guerrero

    Business Response

    Date: 06/27/2025

    Hi again Angel,

    We deeply apologize but as previously noted in our Support Email, we are unable to process a cash refund at this point due to the transaction being outside our payment processor’s time frame.

    We further clarified why—it has been over 6 months already from your purchase date.

    We sent you a follow up email today, to clarify this again, and just in case you need any further assistance.

    - Stack Support

    Customer Answer

    Date: 06/27/2025

     

    Complaint: 23483187



    I am rejecting this response because:


    StackCommerce is using the time since my original purchase as an excuse not to give me my money back. They are hung up on the word “refund” as they claim their system can not process that. This company has my payment information and should send me a payment for the amount I’m owed. As mentioned before, I did not pay with store credit so I have no intentions of my money being returned to me in store credit. 



    Sincerely,



    Angel Guerrero

  • Initial Complaint

    Date:05/07/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Nov 1, 2016, I placed an order #******* on ************************** which is powered by stackcommerce. The name of the item is "VPNSecure: Lifetime Subscription". Recently I hear from VPNSecure (1.png) and am told that I can use their *********** no longer because the new owner of VPNSecure do not accept my lifetime account. So on May 2, 2025, I contacted stacksocial in order to request a full refund ($39) in the form of store credits. What was more, as saying sorry to me, I also requested an additional $10 store credits. On May 3, ****** from stacksocial said :"it looks like the providers of this purchase are no longer available" and they only issued a prorated store credit in the amount of $4 to my account according to an article in their *********** (2.png). Then I told them that my request does not violate the term and conditions in that article (3.png). Then ****** from stacksocial said :"the new merchant only acquired the name of VPNsecure, but the service previously agreed upon by the original owner has ceased" and only added an additional $6 store credits to my account. Then I wrote to stacksocial (4.png) to explain the reason why I do not agree with ****** and a $10 reimbursement is not enough. Until now, no reply comes to my inbox. My request is, I should get a full refund of $39 purchase price. So my stacksocial account should be added another $29 store credits at least.

    Business Response

    Date: 05/07/2025

    Hi there,

    We've responded to the customer's concern via email. 

    Customer Answer

    Date: 05/07/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** ****

  • Initial Complaint

    Date:05/03/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a stock picking product that was advertised as easy to use and promised a whole bunch of features. The product is not at all what is being advertised, clunky, hard to use. Requested a full refund havent heard back

    Business Response

    Date: 05/05/2025

    Hi ****,

    Thanks for reaching out! We are so sorry for any inconvenience. 

    We checked and this issue was already resolved based on your conversation with our Support Team yesterday, 05/04/25. The refund has already been issued to you.

    We're glad to know you're all set! 

    Nevertheless, if you still need further assistance, please don't hesitate to email us back!

    - Stack Support

     

  • Initial Complaint

    Date:04/18/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have attempted to use this key to create a new membership using my email ************ on the Babbel software program and it has been impossible. I need to either have it work or get a full refund on this purchase. I have already written twice for assistance and never received an answer, much less a resolution.

    Business Response

    Date: 04/18/2025

    Hi *******,

    Thanks for reaching out! We are so sorry for any inconvenience. 

    We sent you an email today so that we can get you all squared away.

    Please check your email and respond to us. We're here to help!

    -Stack Support 

    Customer Answer

    Date: 04/25/2025

     
    Complaint: 23220927

    I am rejecting this response because:

    I have attempted multiple times to receive the subscription to the *************** using my email address of ************ and have yet to resolve what should be a simple resolution. If it proves impossible for me to receive the service I paid for, then I will accept a full refund of my payment to resolve this issue. 

    Sincerely,

    ******* *****

    Business Response

    Date: 04/30/2025

    Hi again *******,

    We are so sorry for any inconvenience. 

    We sent you a follow up email today, to make sure that you received the resolution we sent 5 days ago.

    Please check your email and respond to us if you need any further help.

    - Stack Support

  • Initial Complaint

    Date:04/07/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased: 11/18/2024 Paid: $69.55 (includes $4.55 tax) ****** does not charge tax on their memberships Receipt: ************ $45 Gift Card to be issued to purchaser. Was never ****************: Emailed the Stack Social but with no response.

    Business Response

    Date: 04/18/2025

    Hi *****,

    Thanks for reaching out! We are so sorry for any inconvenience. 

    We sent you an email today so that we can get you all squared away.

    Please check your email and respond to us. We're here to help!

    -Stack Support 

  • Initial Complaint

    Date:04/03/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I recently received an email from Stacksocial advertising a "12 Month Individual Premium" subscription to *******, only $49.99 from $99.00. Sounds great, where do I sign? Clicking on the link takes you to a page which further below, beyond the summary of all the great things ******* does is a fine print "This is not a subscription key for your existing ******* account. Instead, you will receive login details for a new, pre-created account that already includes the subscription.".Huh, okay, I've purchased from Stacksocial before, I'm sure it's legitimate. What I ended up GETTING was the gmail account for a random person, informing me to login with their password, enter in MY credentials to the account but not change the username / password. The origin from the person who created it in *******. After flagging the odd setup to Stacksocial Customer Support, they send an initial email with links to tutorials that are not working. A second follow up email and the person, ****, shares that:This is not a subscription key for your existing ******* account. Instead, you will receive login details for a new, pre-created account that already includes the **************** cannot use your personal ******* account for this subscription.The email associated with the new account cannot be changed.The country associated with the new account cannot be *********** are advised to change your password once you log in for the first time.Activation may take up to 24 hours after *************** the credentials you received (directly or via an external website) and log into the account.Make sure that the content on the account is correct (valid for the advertised period, correct subscription plan) and that it is NOT a part of ******* Family Plan.Change the credentials to make the account your own:Change the password Add 2FA"Except, I can't even change password, it's blocked out... I've requested a refund. It seems very fraudulent.

    Business Response

    Date: 04/14/2025

    Hi there, 

    Thank you for your patience! The customer's order has been refunded as of April 4, 2025. 

    Hope that helps! Please let us know if there's anything else and have a great day! 

    - Stack Support

    Customer Answer

    Date: 04/14/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that it is satisfactory to me. 

    Sincerely,

    ***** ******

  • Initial Complaint

    Date:02/19/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought product using their site. There site promised a digital gift card. I never received the gift card promised. I would like help or the gift card promised.

    Business Response

    Date: 02/19/2025

    Hi *****,

    Thanks for reaching out! We are so sorry for any inconvenience. 

    We sent you an email today so that we can provide additional information.

    Kindly check your email.

    -Stack Support 

  • Initial Complaint

    Date:02/18/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    they run a scam where they sell licenses to tinder.I was not able to claim it because this is for new users of tinder.they still are unable to refund my money. the reason, in the email for not returning the email is because I claimed it, and it is impossible.

    Business Response

    Date: 02/19/2025

    Hi ******,

    Thanks for reaching out! We are so sorry for any inconvenience. 

    We checked and this issue was already resolved based on your conversation with our Support Team yesterday, 02/18/25.

    We're glad to know you're all set! 

    Nevertheless, if you still need further assistance, please don't hesitate to email us back!

    -Stack Support 

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