Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To whom this may concern:I am hard of seeing requesting reasonable accomodation under the *** and California ***** Act. To date, all written requests for disability assistance have been completely refused and ignored. We have only been sent boilerplate form emails in response.I am attempting to purchase this item: ***************************************************************************** I would like to know how to make this purchase using reasonable accomodation for my disability. The error I have gotten is: There was an error processing your purchase. Please contact support. Error Code: 900. Email support with StackSocial has gone silent and has not provided any accomodation for this issue related to my screen reader software used to assist me with my disability. This is discrimination. Ignoring written requests for accomodation is crazy. The next step is filing with the ******************************** to get an explaination why written requests sent via email are being ignored and refused with boilerplate form responses. -****

  Business Response

  Date: 02/11/2025

  Hi there,

  
  Please accept our sincerest apologies for the trouble you are experiencing. We are committed to making our website's content accessible and user friendly to everyone. If you are having difficulty viewing or navigating the content on this website, or notice any content, feature, or functionality that you believe is not fully accessible to people with disabilities, can you please let us know the details so we can investigate? 
  
  Please provide a description of the specific feature you feel is not fully accessible or a suggestion for improvement. If possible, please send a screenshot or video if necessary for reference. 
  
  We'll be happy to help. We take your feedback seriously and will consider it as we evaluate ways to accommodate all of our customers and our overall accessibility policies. 
  
  We look forward to your reply and assisting you further.
  - Stack Support

• Initial Complaint

  Date:12/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I began receiving marketing emails from StackSocial (via StackCommerce) on Thanksgiving (11/28/24) for their Black Friday/Cyber Monday deals. Since I have never purchased anything from StackSocial, and do not recall signing up for their mailing service, I proceeded to unsubscribe as I was not interested in their products and didn't want my mailbox to keep getting full with multiple emails per day from them. Since then, I have tried to unsubscribe from their mailing list at least four times using the "unsubscribe" link at the bottom of the email, to no avail. Last week, I reached out to their support team to request that they remove me from all of their marketing lists, stating that I had tried to unsubscribe multiple times already yet I keep getting upwards of 4-5 emails per day from them. It was escalated to their tech team, and I have been told two times now to give them a *****hr window for my manual removal from their lists to take effect, and if I were to continue receiving emails after those windows, to forward to their support to let them know. As stated, they have now "manually removed me" from their email lists almost two weeks ago, and again last week, yet I am still receiving marketing emails from them and still upwards of 4-5 a day. I forward each one to their support team as evidence, as requested from them, but clearly nothing is happening on their end and they are very clearly being negligent and violating CAN-SPAM laws. I have let them know a handful of times that I will be reaching out to the **** BBB and ************************* regarding these violations, which I am now proceeding with as their second window to remove me has come and gone by over 24hrs and I am still receiving all of the marketing emails I have electronically and verbally requested to be removed from over five different times now, speaking with multiple different support **** from StackSocial.

  Business Response

  Date: 12/19/2024

  Hi Sydnee,
  
  Thanks for reaching out! We are so sorry for any inconvenience. 
  
  I checked and this issue was already addressed based on our Support email to you on 12/16/24.
  
  Nevertheless, if you still need further assistance, please don't hesitate to email us back!
  
  -Stack Support 
  

• Initial Complaint

  Date:12/10/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am getting constant spam emails from this company and I have asked for them to stop. They keep sending emails emails emails, I never signed up for this. I am asking them to remove my email off their system, I want to be left alone. Please have this company stop sending these emails. I want them to respond so they will comply with my request.

  Business Response

  Date: 12/13/2024

  Hi *****,
  
  Thanks for reaching out! We are so sorry for any inconvenience. 
  
  We checked and our Support Team already responded to you on 12/03/24.
  
  We went ahead and sent you a follow up email, to make sure you're all set.
  
  Kindly check your email. We're always happy to help! 
  
  -Stack Support 
  

  Customer Answer

  Date: 12/18/2024

   
  Complaint: 22669635
  
  I am rejecting this response because their emails are still coming in and I have no way to block them but it is flooding my email with these daily emails coming from this company. I don't think they're taking this seriously but this is ridiculous that I have to file a better Business bureau complaint to tell a company to stop sending me consistent spam emails. I never signed up for this company, I have nothing to do with them and I'm getting all these ridiculous spam emails to buy products from them, I'm not interested in that at all. They need to do something to stop these emails and get my email off their system for good so I don't have to sit here and make my extra time to sort out their problem. I wonder how many other people are doing this to? It's not right they need to fix it.
  
  Sincerely,
  
  ***** ****

  Business Response

  Date: 12/26/2024

  Hi again ***** ****,
  
  Thanks for the follow up! We are so sorry for any inconvenience. 
  
  We sent you an email on 12/13/24 so we can further investigate and help on your complaint, but we did not hear back from you.
  
  We will send you another email today and, hopefully, we'd get a response so we can assist.
  
  Please check your email and reply to us. We are here to help!
  
  -Stack Support

  Customer Answer

  Date: 12/30/2024

   
  Complaint: 22669635
  
  I am rejecting this response because: I am reporting the spam, I never signed up for this company but I'm still getting multiple emails weekly. They have my email address but apparently nobody is taking this seriously. 

  I asked for them to remove my email address why can't they just remove my email and complete the request?  My time is limited as they are taking up my time to getting these multiple spam emails that are using up

  my email space and to view them so I know who its coming from, there sending me spam. Their website does not have a request to be removed from their spam, why not? Please remove my email address **************************** thats what I am

  asking.
  
  Sincerely,
  
  ***** ****

  Business Response

  Date: 01/31/2025

  Hi again ***** ****,
  
  We appreciate the follow up. We are so sorry for any inconvenience. 
  
  Our Customer Support Team has been contacting you (via your email address) since Dec 2024 but we're not getting any response from you.
  
  We sent you a follow up message today. We would appreciate if you can respond to our email, so we can help you out.
  
  Sincerely,
  Stack Support

  Customer Answer

  Date: 02/06/2025

   
  Complaint: 22669635
  
  I am rejecting this response because: 

  Please make sure my email is not in your system anymore as I am still getting emails while I did get your tech support to respond, please make sure they get my emails and its removed,

  Hopefully you get the message and this spam from your company will stop. thank you

  
  Sincerely,
  
  ***** ****

• Initial Complaint

  Date:12/02/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After getting a credit of ***** for a previous purchase from Stack Social for the software 1Minai, I decided to use the credit to buy the Supermusic lifetime app (*****.) I made the purchase indicating use of the credits. Using the "redemption link" I signed up for the app, only to be told I had to purchase a lifetime membership costing $124.99. The redemption link says to use the promo code and enter my credit card details and "if I do it correctly" I will not be charged. However, I have no trust in the site. I exited out of the app and attempted several times to use it without this extra step. This morning I found my bank was charged ***** by an unknown entity. I want a refund of both purchases at this point as this site seems designed to be difficult.

  Business Response

  Date: 12/03/2024

  Hi ********,
  
  Thanks for reaching out! We are so sorry for any inconvenience. 
  
  We checked and you're still actively communicating with our Support Team.
  
  Rest assured we'll get to the bottom of this. Make sure to continue responding to our email and we'll get you all squared away.
  
  We're always happy to help! 
  
  -Stack Support
  

  Customer Answer

  Date: 12/12/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********.  The business refunded ***** in credits, although the original charge was 39.97.
  
  Sincerely,
  
  ******** ********

• Initial Complaint

  Date:11/15/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Online Scam involving $69.55 ****** membership. After making the payment, every time I followed the site instructions to get the digital membership card, I received a message saying it couldnt be processed at this time.I went to my local ****** and it had NO RECORD of either my application OR payment .I was told by *****************, it works ONLY with *******. Furthermore, Stack Commerce added $4.55 as tax to the $65.00 membership, ****** does NOT add tax!.

  Business Response

  Date: 11/16/2024

  Hi *****,
  
  Thanks for reaching out! We are so sorry for any inconvenience. 
  
  We sent you an email today so that we can get you all squared away.
  
  Please check your email and respond to us. We're here to help!
  
  -Stack Support
  

• Initial Complaint

  Date:11/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 27, 2022, I purchased a lifetime web hosting subscription for iBrave Cloud Web Hosting through StackSocials platform, which advertised it as a one-time payment for lifetime access. Recently, on November 5, 2024, I received a notification from ****** informing me that they would be shutting down their hosting services due to unforeseen circumstances. This effectively voids the lifetime subscription promised at the time of purchase.StackSocial continues to advertise this ****** lifetime subscription on their website, despite multiple customer complaints and public knowledge that the service will no longer be provided. I consider this to be a deceptive business practice, as StackSocial is knowingly promoting a service that cannot be fulfilled as advertised.Specific Issues:1. Misleading Advertising: StackSocial marketed this service as a "lifetime" subscription, yet it has been terminated prematurely.2. Failure to Issue Refund: StackSocial has denied my request for a refund, despite the fact that the service they sold has been discontinued.3. Ongoing Deceptive Practices: StackSocial continues to advertise this same lifetime subscription on its website, despite numerous customer complaints and the service providers shutdown.Requested Resolution: I am seeking a full refund, as I did not receive the lifetime service that was promised.They suggested to buy again for another service provider that is not fair.I no longer trust StackSocials lifetime subscription offers, especially since they continue to display the ****** lifetime hosting plan on their website despite the services termination. StackSocial, as a U.S.-based online marketplace, falls under the jurisdiction of the ************************ (***), which enforces consumer protection laws to prevent unfair or deceptive practices in commerce. This includes monitoring online marketplaces to ensure they adhere to fair trade practices and protect consumer rights.

  Business Response

  Date: 11/06/2024

  Hi there,
  
  Thanks for reaching out! We are so sorry for any inconvenience. 
  
  We checked and you're still actively communicating with our Support Team.
  
  Rest assured we're here to help. Make sure to continue responding to our email.
  
  -Stack Support 
  

• Initial Complaint

  Date:10/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchases ********************** activation key,key does not work and ******* ***** said contact the vendor I purchased from, seems like the vendor is reselling keys and committing fraud

  Business Response

  Date: 10/09/2024

  Hi ******,
  
  Thanks for reaching out! We are so sorry for the inconvenience. 
  
  We sent you an email today so that we can get you all squared away.
  
  Please check your email and respond to us. We're here to help!
  
  -Stack Support

• Initial Complaint

  Date:10/01/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased (Order #: ********) an app named "Undetectable Humanizer: Lifetime Subscription" for US$45.19 on September 26, 2024, through **************************. This app claims that it can generate human-like writing and convert AI writing to human-like writing. It advertises in a video shown on ************************** that after generating writing through ChatGPT, the app converts the writing to be undetectable by AI detectors, such as Undetectable AI. Unfortunately, I have found that the app does not function as claimed. Additionally, I have noticed a significant discrepancy in the word limit stated on your site. The basic plan is advertised to include ****** words, but the app only shows a limit of ****** words across three models. Even more concerning is that after generating just a few 400-word pieces, the app indicates that I have exhausted my word limit. Moreover, the feature to connect my own API, which was expected, is not available.I sent an email to ************************** regarding this false claim. They asked me to share screenshots that demonstrate the problem. I followed up with an email including several screenshots as proof. After receiving my email, the support team of ************************** stated that it is a technical issue and would direct me to their merchant. However, even after three days, I have not seen any action.I emailed again to explain that this is not just a technical issue, but a failure of the app's core functionalities it does not generate undetectable AI writing or humanize content as advertised. It is clear that this product does not deliver on its promises and falls short of expectations. It has been three days now and they have not responded.Given these factors, I must reiterate my request for a full refund of $45.19. The app does not meet the expectations set forth by your promotional materials, and it fails to provide the essential functionalities that influenced my purchase decision.

  Business Response

  Date: 10/02/2024

  Hi Hasan,
  
  Thanks for reaching out! We are so sorry for the inconvenience. 
  
  We checked and you're still actively communicating with our Support Team.
  
  Rest assured we'll get to the bottom of this. Make sure to continue responding to our email and we'll get you all squared away.
  
  We're always happy to help! 
  
  -Stack Support

  Customer Answer

  Date: 10/03/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Md Hasan ****

• Initial Complaint

  Date:09/18/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have made a purchase with StackSocial on 09-02-2024 for $106.77. I have ask them to credit my credit card back and cancel the order. They have only credited $35.59 to my credit card at this time. I have email this company through their web portal (Tracking #************), it says package has not been received since 09-03-2024. This does not make any since. It appears this company has just taken my money without any response back. Please review for proper handling.

  Business Response

  Date: 09/18/2024

  Hi Greggory,

  Thanks for reaching out! We are so sorry for the inconvenience. 
  
  We sent you an email today, so that we can get you all squared away.
  
  Please check your email and respond to us. We're here to help!
  
  - Stack Support 

  Customer Answer

  Date: 09/19/2024

   
  
  Complaint: 22305272
  
  
  
  I am rejecting this response because: I have contacted your office so many times for updates and refund for full order. I will not accepting waiting on this product. I would like a full refund please. Your office has delayed this to many times and it seems that the vendor that your office is using does not have the products I want. Please submit a full refund to me ASAP. This is not the way anyone should conduct business.
  
  
  I received an email from this company again after I have ask for a full refund:

  From: [email protected]; on behalf of; Support Team [email protected] ---- Hi Greggory, We appreciate your patience! We are so sorry for the delay in response. This is to inform you that we are still working on this issue, we have reached out to the merchant for them to double-check with the remaining orders that you have. We've also added a $5 credit for the inconvenience. The credit is valid for 6 months and can be used toward a future purchase. Just select 'Pay with Credits' at checkout. As soon as we hear back with an update we will let you know soon! Please bear with us. We appreciate your patience and cooperation on this issue. Stay safe, stay healthy, and Have a wonderful day! Sincerely, Daniel
  
  Sincerely,
  
  
  
  Greggory Warren

  Business Response

  Date: 10/02/2024

  Hi,
  
  The purchase was already refunded in full for Order Number 22831517.
  
  • $35.59 refund on 09/13/24
  • $35.59 refund on 09/26/24
  • $35.59 refund on 09/26/24
  
  For a total refund of $106.77, which is the exact amount paid for that purchase.
  
  This has been resolved on our end as of 09/26/24.

  Hope this clears things up!
  
  Sincerely,
  Stack Support

  Customer Answer

  Date: 10/17/2024

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 22305272 and find that this refund-only resolution is satisfactory to me. It is very sad that someone has to report this matter for proper resolution. After all the emails I sent with the BBB.org, I would still be waiting and lied to. I will try not to get myself in this situation anymore. Thanks for all your help, BBB.org; you are the best. 
  
  
  
  Sincerely,
  
  
  
  Greggory Warren

• Initial Complaint

  Date:08/13/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Dec 7, 2023, I placed an order on StackSocial, using my ****** account as payment. I was purchasing this product: ****** 1-Year Gold Star Membership + a $40 Digital ****** Shop Card. The total was $62.40.There was a redemption link in my order confirmation email. When I redeemed, the page included this info:Youre all set! Youre now a ****** 1-Year Gold Star Member and you will receive your $40 Digital ****** Shop card via email within 2 weeks.Redemption deadline: Your membership MUST be redeemed by NO LATER than 09/08/24 to qualify for this promotion, but we encourage you to redeem within 30 days of your purchase.On Dec 13, 2023, I received an email that appears to be from ****** but is actually from ********************************** The subject of the email: You just received a ****** Digital Shop Card.The email contains this text: Hi ********,****** Wholesalehas sent you a ****** Digital Shop Card. Use it today or whenever you like, it never expiresHowever, when I clicked the link to redeem it and still, today, when I attempt to click the same link I receive a warning about the page not being secure. If I ignore the warning and proceed, despite knowing my information may be compromised, I am directed to an error page that says only this: This page contains the following errors:error on line 1 at column 476: Extra content at the end of the document Below is a rendering of the page up to the first error.NOT_FOUNDWhen I view the html of this website, its clear that its a plain text website, and not an actual error message. When I inquired with ******, they explained they have nothing to do with this deal, and that StackSocial is responsible for sending me a gift card; they have no obligation to me or information about this purchase. My $62.40 purchase was completely fraudulent, and StackSocial is not responding to my messages requesting a refund.

  Business Response

  Date: 08/14/2024

  Hi ********,
  
  Thanks for reaching out! We are so sorry for the inconvenience. 
  
  We sent you an email today, so that we can get you all squared away.
  
  Please check your email and respond to us. We're here to help!
  
  -Stack Support