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Business Profile

Online Retailer

StackCommerce
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 142 total complaints in the last 3 years.
  • 23 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/26/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a **********(kitchen knife) from ********, order #********, on August 6, 2022. There was no mention that this item was being shipped from ***** Their customer service said the item would be delivered on August 25th to my daughters address. This morning I received a notice that the item is to be picked up.
    We don't have a phone or address or who the shipping company is, or anything other than the item is located somewhere in *************
    There is no telephone number for StackCommerce, so we can't contact their customer service by phone. Is this a scam.

    Business Response

    Date: 09/22/2022

    Business Response /* (1000, 5, 2022/09/14) */
    Hello there,

    Thanks for reaching out!

    Our sincere apologies for the inconvenience.

    I reviewed your ticket and it looks like your order has already been refunded.

    We are glad that everything worked out in the end.

    Please let us know if you need further assistance.

    Take care and stay safe!

    TEAM STACK!


    Consumer Response /* (2000, 8, 2022/09/14) */
    PayPal has refunded my money back to my *********** checking account.the item was never delivered and PayPal looked at the tracking site after I gave them the tracking number and they immediately refunded my money.
    The retailer refused to give me a refund and insisted the package would be delivered.
    ***************

  • Initial Complaint

    Date:08/25/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a chair from this dealer and have not received it from date of purchase. The tracking number given was not valid. I have requested a refund and they have yet to honor it. Chair was ordered on June 24th 2022.

    Business Response

    Date: 10/03/2022

    Business Response /* (1000, 5, 2022/09/01) */
    Hi ******,

    Thanks for reaching out! I'm so sorry about that.

    That is definitely not the shopping experience we want you to have.

    I checked and you're still actively communicating with our Support Team.

    Rest assured we'll get to the bottom of this. Make sure to continue responding to our email. We're always happy to help!

    TEAM STACK!


    Consumer Response /* (3000, 7, 2022/09/07) */
    (The consumer indicated he/she DID NOT accept the response from the business.)
    There has been countless emails to the shipping company about status with no response. Here is another one today.


    **********. (Support Team)
    Sep 7, 2022, 2:24 PM PDT

    @********

    Hi *****,

    Checking back with you again regarding your below email if you have any updates that we could share with the customer?



    We look forward to your response!
    **********.
    Customer Support Team Member


    Business Response /* (4000, 9, 2022/09/13) */
    Hi again ******,

    Thanks for the follow up here! Again, I'm so sorry for the inconvenience.

    We are still working on this matter. Rest assured we're here to help.

    We sent you an email today. Please make sure to check our message.

    We appreciate your patience.

    TEAM STACK!

  • Initial Complaint

    Date:08/22/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a copy of Microsoft Office for Mac 2021 through StackCommerce linked from AppleInsider on 5 August. All attempts to activate the software have been unsuccessful. Microsoft claims this code has already been used. Early in my attempts I sought Customer Support. I received one reply asking for more information including a screenshot. I have not heard from Support since.

    I see enough related complaints regarding StackCommerce on BBB to request a refund for my purchase. I note today (just two weeks different) the product is offered at half the price I paid for it.

    The amount of time required to get this far without having a working product is NOT worth the price.

    Business Response

    Date: 09/19/2022

    Business Response /* (1000, 5, 2022/09/01) */
    Hi *****,

    Thanks for reaching out! I'm so sorry about that.

    That is definitely not the shopping experience we want you to have.

    I checked and this issue was already resolved based on your conversation with our Support Team last AUG 24, 2022.

    I am glad to know you're all set!

    Nevertheless, if you still need further assistance, please don't hesitate to email us back!

    TEAM STACK!

  • Initial Complaint

    Date:08/22/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Sold me a broken computer and I cannot get it replaced. It does not power on. It arrived today and they are giving me problems about getting it replaced. Having to go to small claims court and dispute this with my credit card. Stay far away from this bunch of scammers! I EXPECT A FULL REFUND!

    Business Response

    Date: 09/19/2022

    Business Response /* (1000, 5, 2022/09/01) */
    Hi ********,

    Thanks for reaching out! I'm so sorry about that.

    That is definitely not the shopping experience we want you to have.

    We sent you an email today so that we can get you all squared away.

    Please check your email and respond to us! We're here to help!

    TEAM STACK!

  • Initial Complaint

    Date:08/18/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased from Stack Commerce a Microsoft Home Office for $39.99. When I tried to redeem the code it stated it had already been redeemed. I did contact the company,,however no response. I filed a complaint on PayPal and the company stated they cannot refund due to the code had already been redeemed, which I was never able to download. I believe this company yo be a scam and never intended to this item available.

    Business Response

    Date: 09/08/2022

    Business Response /* (1000, 5, 2022/09/01) */
    Hi *****,

    Thanks for reaching out! I'm so sorry about that.

    That is definitely not the shopping experience we want you to have.

    We sent you an email today so that we can get you all squared away.

    Please check your email and respond to us! We're here to help!

    TEAM STACK!


    Consumer Response /* (2000, 7, 2022/09/07) */
    (The consumer indicated he/she ACCEPTED the response from the business.)
    I received the refund from Stack.com. I consider this closed.

  • Initial Complaint

    Date:08/01/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a smartwatch and the additional one year warranty. It arrived as a complete DUD. It will not charge, it will not power on. There is no customer service help enclosed with the watch or on the box. It does tell you to download the app also produced by the manufacturer. THAT'S WHERE THE NEGATIVE REVIEWS ARE. So many people with my exact problem - a DUD. ********** response? Follow the enclosed directions for return (THEY DON'T WORK) and I must pay return shipping. Returning shipping for a dud that won't turn on? This is a scam perpetuated by ********. I have filed a scam complaint with ******* ***.
    ******** then responded that they would refund for the watch AND ONLY THE WATCH. Why am I responsible for the rest?
    ******** has an 85% one star rating on ********** and all have SCAM in the title. They are notorious for selling defective merchandise. They pretend to settle the issue but the money or device never actually show up.
    *********** has refunded me in full. It is up to ******** to defend themselves and their actions. If they continue to refuse a FULL REFUND to ***********, that is what I want. These people are scammers.

    Business Response

    Date: 09/30/2022

    Business Response /* (1000, 5, 2022/08/17) */
    Hi *************,

    Thanks for reaching out! I'm so sorry about that.

    That is definitely not the shopping experience we want you to have.

    We sent you an email today so that we can get you all squared away.

    Please check your email and respond to us! We're here to help!

    TEAM STACK!


    Consumer Response /* (2000, 7, 2022/08/23) */
    (The consumer indicated he/she ACCEPTED the response from the business.)
    The business apologized laid gave a full refund.

    Consumer Response /* (3000, 13, 2022/08/25) */
    ***Document Attached***
    Business lied. No refund has been issued. Business has made NO contact with ***********. My dispute with *********** and ******** and its parent owner continue. I would like to reopen this case. THEY LIED, AGAIN.


    Business Response /* (4000, 15, 2022/09/01) */
    Hi again ***************
    Thanks for the follow up! I'm so sorry for the inconvenience.

    I checked and everything was already explained to you by our Support Team last Friday, AUG 26, 2022.

    Hope that cleared things up. Have a good day!


    Consumer Response /* (4200, 17, 2022/09/08) */
    (The consumer indicated he/she DID NOT accept the response from the business.)
    No refund has been issued to ***********. Company has changed their "resolution" MULTIPLE times. It has gone from partial to full to partial to full refund, merchandise must be returned and paid by me to merchandise does not have to be returned.
    I have repeatedly been told that to receive my refund, I must cancel the dispute placed with ***********. *********** has assured me that I must not do that. There are online reviews that stated other people were assured refunds if they cancelled the dispute, they did, and never got the refund.
    I CHECKED WITH *********** YESTERDAY. THE BUSINESS HAS NEVER RESPONDED. I have received a credit from *********** and that will become permanent if the business contines to refuse to respond. THIS IS A HORRIBLE, DISREPUTABLE COMPANY.

  • Initial Complaint

    Date:07/28/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased the ******************************************************* license from StackSocial on 6/25/2022, the order# is XXXXXXXX. Once I installed it on my ******* laptop, it became black screened. I assume it was the laptop problem, so I need to return it. Before doing that, I asked StackSocial rep if I can uninstall the software in one laptop, and reinstall it in another one, and the answer is YES. So I uninstalled the software and returned the laptop. But when I tried to install the software again on my newly purchased laptop on 7/12/2022, the product code is invalid. I spent money, but I cannot use the product!! I contacted StackSocial multiple times by emails and phone calls, but no solutions so far. I just stuck here! Very frustrated and very disappointed!

    Business Response

    Date: 08/12/2022

    Business Response /* (1000, 5, 2022/08/05) */
    Hi **********

    Thanks for reaching out! I'm so sorry about that.

    That is definitely not the shopping experience we want you to have.

    We sent you an email today so that we can get you all squared away.

    Please check your email and respond to us! We're here to help!

    TEAM STACK!


    Consumer Response /* (2000, 7, 2022/08/11) */
    (The consumer indicated he/she ACCEPTED the response from the business.)
    StackSocial eventually refund me the purchase price.

    If you need to post my complaint public, please just list the name as my initial. Thank you!

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