Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/15/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered through a Tv program"************************************.around the end of August,2022, for ******** never received it. Now this company is trying to do a Bait and Switch, an offering me a digital something or other. Plus saying they have an all sales final rule an I have to use my ****** on another of their items? I have PayPal also! I don't want anything from them but my refund.

  Business Response

  Date: 10/18/2022

  Business Response /* (1000, 5, 2022/10/01) */
  Hi ******,
  
  Thanks for reaching out! I'm so sorry about that.
  
  That is definitely not the shopping experience we want you to have.
  
  I checked and this matter was already resolved according to your Support Ticket last SEP 28, 2022.
  
  Nonetheless, we sent you another email today for further assistance, if needed.
  
  Please check your email and respond to us!
  
  TEAM STACK!

• Initial Complaint

  Date:09/12/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased from Stacksocial/Stack Commerce a Babbel Lifetime subscription for $199. When I went to redeem the voucher code, it stated the voucher code had expired. I contacted the company and no response. I tried to file a claim through PayPal and they stated they could not process the refund due to the code being marked as expired. Like other complaints, this company has tried to scam the consumer out of money by distributing expired and used voucher codes.
  

  Business Response

  Date: 10/04/2022

  Business Response /* (1000, 5, 2022/09/14) */
  Hi ******,
  
  Thanks for reaching out!
  
  Our sincere apologies that you received an invalid code.
  
  I took a look at your ticket and it looks like the merchant already responded and provided you a new license code that you can use to redeem.
  
  Hope that helps! Please let us know if there's anything else and have a great day!
  
  TEAM STACK!

• Initial Complaint

  Date:09/10/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased some software (App) from Macworld Shop powered by Stack Commerce. The purchase was on September 9, 2022 for $54.99. Order number ********. I tried to download the software and was told the license was already redeemed. I wrote to the company and they replied with:
  ********* (Support Team) Sep 9, 2022, 6:52 PM PDT
  "Hi ***,
  Thanks for reaching out! We are so sorry that you are having issues with your purchase, I'm happy to assist you with your concern. Just to make sure you need may need to follow the instructions for you to successfully redeem it to your Macbook. Please make sure that your device will be compatible to this purchase. Please see the screenshot below for your reference:" My tech support said I have been scammed. I worked with Microsoft for 1 1/2 hours and they couldn't help install the program. I would like to have my money refunded or software from them that works.
  
  

  Business Response

  Date: 10/24/2022

  Business Response /* (1000, 5, 2022/09/14) */
  Hi *****,
  
  Thank you for your patience!
  
  Our sincere apologies for the inconvenience with your license code. I checked your ticket with us and it looks like one of our representative already issued a new active license code to you.
  
  Hope that helps! Please let us know if you need further assistance.
  
  Take care and stay safe!
  
  TEAM STACK!
  
  
  Consumer Response /* (3000, 7, 2022/09/28) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  The Application they sent me still does not work correctly
  
  
  Business Response /* (4000, 9, 2022/10/04) */
  Hi again *****,
  
  Thanks for the follow up! I'm so sorry about that.
  
  We sent you an email today so that we can get you all squared away.
  
  Please check your email and respond to us! We're here to help!
  
  TEAM STACK!

• Initial Complaint

  Date:09/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a key from the site the key was used and so i file a complaint sent screen shots each time they either don't read my message completely or they ask for a new round of pics each time not good enough need more alright but first fraud charges because you can't sell me something you don't have or is no longer yours so i will continue to comply but if this fails we move to the next step
  

  Business Response

  Date: 10/03/2022

  Business Response /* (1000, 5, 2022/09/15) */
  Hi *******,
  
  Thanks for reaching out! I'm so sorry about that.
  
  That is definitely not the shopping experience we want you to have.
  
  I checked and this issue was already resolved based on your conversation with our Support Team last SEP 9, 2022.
  
  I am glad to know you're all set and again, I'm so sorry for the inconvenience.
  
  Nevertheless, if you still need further assistance, please don't hesitate to email us back!
  
  TEAM STACK!

• Initial Complaint

  Date:09/08/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Can't seem to get a return shipping labels from them. They keep redirecting me to another page and everything locks up or blanks out. I'm just trying to return 2 iPads and 2 warranties that I didn't order. I have screenshots of everything but they won't let me even sign in. Just keeps redirecting me to support screen.
  

  Business Response

  Date: 09/14/2022

  Business Response /* (1000, 5, 2022/09/14) */
  Hi *******,
  
  Thanks for reaching out! We are sorry to hear that you had some trouble returning your item.
  
  I checked your ticket and it looks like one of our representative already provided you with an RMA and that you already returned the product.
  
  As soon as the merchant received and confirmed the return, a refund will be processed.
  
  Hope that helps! Please let us know if there's anything else.
  
  Take care and stay safe!
  
  TEAM STACK!
  
  
  Consumer Response /* (3000, 8, 2022/09/20) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  How is it that you charged me $582 dollars and only refunded me for one iPad when the UNITED STATES POST OFFICE returned TWO iPads, plus warranties. Where is my money! You sent two different shipping labels. How hard is this for you to understand. Somebody please do something. Two iPads returned means a refund of $582 not $243.85.
  
  
  Business Response /* (4000, 10, 2022/09/26) */
  Hi again,
  
  Thank you so much for raising this. We apologize for the confusion.
  
  We've refunded $243.85 back to your PayPal account.
  
  Hope that helps! Please let us know if there's anything else and have a great day!
  
  TEAM STACK!
  
  
  Consumer Response /* (2000, 13, 2022/10/05) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  Stack Commerce finally refunded the money for the other iPad. Thank you BBB if you helped in that but was all this necessary Stack/Mashable just so you can get a little money here and there from hard working people who just give up fighting you. It's a cowardly way to get money. Guess you didn't count on people like me who would take you to court if I had to. I wouldn't care what it cost, it's called principles!

• Initial Complaint

  Date:09/07/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a Office 2021 license from StackSocial and tried to claim it but it showed already claimed via Microsoft. So I open a support case with StackSocial and they tell me to open a new Microsoft account to solve the license issue. I proceeded to tell StackSocial that that request was insane as I can have multiple devices using Microsoft software tied to one user so opening a new account is not the right answer.
  
  It has not been 10 business days and I still do not have a working code.
  

  Business Response

  Date: 09/21/2022

  Business Response /* (1000, 6, 2022/09/14) */
  Hi *****,
  
  Thanks for reaching out!
  
  Our sincere apologies for the inconvenience.
  
  I took a look at your ticket and it looks like your order has already been refunded by one of our representative last Sep 7, 2022 and we sent you a confirmation of the refund.
  
  Hope that helps! We hope to exceed your expectations in the future.
  
  Please let us know if there's anything else and have a great day!
  
  Take care and stay safe!
  
  TEAM STACK!
  
  
  Consumer Response /* (2000, 8, 2022/09/14) */
  Business Finally decided to refund me instead of getting me a working license.
  
  This complaint can be closed.

• Initial Complaint

  Date:09/06/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After way too much back and forth of this company failing to correctly comprehend what I've said in email communication, I informed them to just close my account. This was maybe about, or close to, a few weeks ago now. However, they're still sending me emails via their lists I'm on.
  

  Business Response

  Date: 09/22/2022

  Business Response /* (1000, 5, 2022/09/15) */
  Hi *****,
  
  Thanks for writing in.
  
  Per your request, we've removed your personal information from our services in accordance to General Data Protection Regulation (GDPR) policies.
  
  Please allow up to 48 hours for this to fully update in our system.
  
  Should you still receive emails 72 hours after this messaging, please forward us the latest marketing email you received as well as any forwarding email address you use for further investigation.
  
  If you have any other questions, please review our Privacy Policy and Terms, or let us know.
  
  
  Consumer Response /* (2000, 7, 2022/09/21) */
  (The consumer indicated he/she ACCEPTED the response from the business.)

• Initial Complaint

  Date:09/02/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased Office 2021 Professional Plus, installation failed due to a bad/used product key.
  seller states that the product was redeemed so no refund will be given.
  

  Business Response

  Date: 10/04/2022

  Business Response /* (1000, 5, 2022/09/15) */
  Hi *******,
  
  Thanks for reaching out! I'm so sorry about that.
  
  That is definitely not the shopping experience we want you to have.
  
  I checked and this issue was already resolved based on your conversation with our Support Team last SEP 02, 2022.
  
  I am glad to know you're all set!
  
  Nevertheless, if you still need further assistance, please don't hesitate to email us back!
  
  TEAM STACK!

• Initial Complaint

  Date:08/31/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Microsoft Office Key. Upon receipt, the key was considered 'used' by Microsoft. I wrote two tickets to this company since they do not have a phone number and they have ignored me. I have opened up a fraud case with Capital One credit card.
  

  Business Response

  Date: 09/28/2022

  Business Response /* (1000, 5, 2022/09/15) */
  Hi ****,
  
  We are so sorry to hear about your license code.
  
  We are not seeing any tickets coming from your email address, so we've sent an email to you to resolve your concern.
  
  Hope that helps. Please let us know if you need further assistance.
  
  Take care!
  
  TEAM STACK!
  
  
  Consumer Response /* (2000, 7, 2022/09/23) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  The business contacted me and solved the issue. I am happy with the response.

• Initial Complaint

  Date:08/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for Sam's Club using Stackcommerce website offer. They promised a $10 credit at Sam's Club for signing up at $15 year. Afterward they sent a satisfaction survey promising a $3 Sam's Club credit. They have never issued either credit.
  

  Business Response

  Date: 11/22/2022

  Business Response /* (1000, 5, 2022/09/15) */
  Hi ******,
  
  Thanks for reaching out!
  
  We apologize for any inconvenience.
  
  Unfortunately, we are not currently able to find the account linked to this email address. We've reached out to you to ask for more information regarding your account, so that we can resolve your concern.
  
  Looking forward to your reply.
  
  TEAM STACK!
  
  
  Consumer Response /* (3000, 7, 2022/09/21) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I explained the transaction to Stackcommerce and how to reach me. I have not received a response since. They state they cannot link my purchase to their records. I explained I bought the membership using PayPal. I sent a copy of the membership receipt from Sam's Club that has my membership number. I cannot understand how Stackcommerce is unable to link to my account. I am not sending BBB a copy of my Sam's club receipt since you may publically post my account number.
  I still expect Stackcommerce to credit my account or to send me a check.
  
  
  Business Response /* (4000, 9, 2022/09/27) */
  Hi again,
  
  Our apologies.
  
  We received your response and we thank you for the information you've provided us. We were able to locate your account and emailed you the instructions on how to redeem your purchase. Unfortunately, since Sept 21, 2022 we haven't heard back from you to confirm if the resolution we provided you was helpful or no. Please let us know if you need further assistance by responding back on the email thread. We're here to help!
  
  In the meantime, have a great day!
  
  TEAM STACK!
  
  
  Consumer Response /* (4200, 11, 2022/10/06) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I received a notice to redeem a gift card with a code to enter and complete the transaction. I followed the directions and entered the code only to receive the following message:
  Code entered is not valid for this order.
  
  Problem not solved.