Complaints

This profile includes complaints for Birdeye, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Birdeye, Inc.

  2479 E Bayshore Rd Ste 175 Palo Alto, CA 94303-3228

  
• 

  Birdeye

  9111 Cypress Waters Blvd Ste 245 Coppell, TX 75019-4795

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/25/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Summary:BirdEye misrepresented contract terms during the sales process. I was led to believe I was signing up for a month-to-month service but was later told I was locked into a 12-month contract.Details:I signed up with BirdEye in November 2024 after a video consultation with one of their representatives. Based on my understanding from that call and the follow-up email, I believed I was enrolling in a month-to-month plan that could be canceled at any time. I recall asking if I could cancel after a few months on the monthly plan, and I dont recall being told anything about a 12-month obligation I wouldnt have signed up if I had been.After the call, I received an email outlining the pricing. It showed both the monthly and annual payment options, but there was no mention that the monthly plan required a 12-month commitment. Ive attached screenshots of that email.When I later tried to cancel, I was told I was locked into a 12-month contract. BirdEye then sent me a contract that mentions the 12-month term in fine print, but that was never clearly disclosed during the sales process verbally or in ********** monthly payment is $340, and I have six months left. This leaves me owing over $2040 for a service I no longer want and wouldnt have signed up for had the terms been clear.This feels like a case of misleading or incomplete disclosure. I signed up believing I had the flexibility to cancel, and had I been properly informed, I wouldnt have enrolled. Since BirdEye has declined to release me from the contract without penalty, I have blocked future charges through my bank to avoid continued billing.I request that BirdEye:* Cancel my account without penalty * Close any remaining balance * Stop all billing and collection efforts I also urge BirdEye to revise its sales process to ensure long-term commitments like this are clearly disclosed up front.

  

  Business Response

  Date: 06/26/2025

  Thank you for sharing your feedback, and were truly sorry to hear about your negative experience. At Birdeye, we aim to provide clear and transparent communication, and its concerning to hear that you feel misinformed about the cancellation process. Our support team will be reaching out to resolve this matter. 

• Initial Complaint

  Date:06/18/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive repeatedly asked Birdeye through numerous emails and over the phone to remove my account from auto-renewal and made it clear I will not be renewing when my term ends in July. They acknowledged this and said they would send an email confirming the changebut Ive yet to receive it. Its clear whats happening: come July, theyll auto-renew my account, charge my card without authorization, and force me to dispute the charge with my credit card company.

  

  Business Response

  Date: 06/19/2025

  Hi Dottie, we're sorry to hear about your experience. Please be assured that your case is a top priority, and our team has been actively working on it behind the scenes now to get your account off of auto-renew. We truly appreciate your understanding and will keep you updated.

• Initial Complaint

  Date:06/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I deleted certain ****** reviews years ago but Birdeye show them on their platform as current. They do not sync their information, and as a result, when you ****** my name, old, deleted reviews show up.

  

  Business Response

  Date: 06/10/2025

  Hi! We apologize for the inconvenience. Please email ******************************** with the link to the profile showing the reviews, and our team will promptly remove them. 

  Thanks, 

• Initial Complaint

  Date:04/23/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed up with this marketing platform based on big promisesmore customer reviews, improved SEO rankings, and an overall boost in online presence. After a year and a half, we saw no results: not a single review was generated through the platform, and there was zero noticeable improvement in search rankings.The platform itself is underwhelming and lacks the tools and support you'd expect from a service with such high claims. To make matters worse, we were automatically locked into another annual contract without prior notice, and when we tried to cancel, they outright refused. We're now stuck paying for a service that continues to deliver no value.Very disappointed in the lack of transparency and support. We do not recommend this platform to other businesses looking for tangible results or fair customer service.

  

  Business Response

  Date: 05/07/2025

  Were truly sorry to hear that your experience with Birdeye didnt meet expectations. We understand how frustrating it can be when promised outcomes dont align with results, and we take your feedback seriously.
  Our team is actively reviewing your account to better understand what may have gone wrong both with the performance you're describing and the concerns around contract renewal. We'd appreciate the opportunity to speak with you directly and explore a resolution thats fair and transparent. Please reach out to us at ************************************** so we can work together to make this right.
  

• Initial Complaint

  Date:03/26/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted bird eye about reviews and my personal information that they have posted on their website without my permission. They also have reviews posted that have been removed by ****** for policy violations. They pretty much brushed me off when I tried to contact them.

  

  Business Response

  Date: 03/26/2025

  Hi ****,

  Sorry for the experience you have faced. You can email our profile team at ********************************* to have your free profile removed. If you have any further questions please email me at *************************************** We are happy to resolve your concerns promptly. 

  Customer Answer

  Date: 03/27/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ********

• Initial Complaint

  Date:02/27/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had a contract with Birdeye for marketing. They had a breach of contract in that multiple things were not done:1. They stated they were going to send solicitations for reviews of our business via email and also text. This was always faulty, we never got the correct number of recipients(patients seen that day) who got an invitation to do a review despite NUMEROUS times mentioning to them that the patients seen that day(customers) did not all get review requests which is what we paid for. This was brought to the attention of multiple people-our initial onboarding person and then our subsequent customer relations employee. 2. ********** My Business pages were frequently disconnected from the software thereby rendering us unable to solicit reviews which is also what we paid for and never corrected. This was also brought to their attention NUMEROUS times yet never fixed. 3. We tried all the appropriate channels including communicating with their legal department yet to no successful resolution. 3. We were supposed to receive DAILY emails outlining the work but NEVER received these, they were sporadic and brought this also to their attention. 4. They continued to charge for 4 offices each month when we only had 2 operating.5. They have continued to send repeated threatening emails and dont work on successful conflict resolution. I am seeking no further contact from this business. They ultimately should owe me for services that were never rendered properly as per the contract. I have tried to resolve this amicably yet their legal department ********* ******** continues with threatening emails and does not want to address my concerns which is a significant breach of contract.

  

  Business Response

  Date: 03/06/2025

  Hi *******,

  
  We're concerned to hear about your experience and truly sorry. We want to help resolve this as quickly as possible. Please reach out to me at ************************************** so we can assist you.

• Initial Complaint

  Date:02/26/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My company's been trying to cancel our service for over a year now. We requested cancellation in January of 2024 due to not receiving the services we were promised, mainly an easy way to send a review request to our customers using a QuickBooks integration. We have had no resolution to our complaints for over a year now. We were auto-renewed, even though we requested cancellation a full 7 months prior to our renewal date. I have sent several emails this past month to everyone that I was in contact with over this past year with no resolution. I haven't even received an email or a call back. We requested an immediate cancellation of our contract as well as reimbursement for the fees were were charged in 2024 and in 2025.

  

  Business Response

  Date: 03/06/2025

  Hi ******,

  I'm truly sorry to hear about the difficulties youve encountered during the cancellation process. Please dont hesitate to reach out to me directly at ************************************** so we can address this issue promptly and work toward a resolution. Were committed to resolving your concerns and finding a satisfactory solution as quickly as possible.

  Customer Answer

  Date: 03/11/2025

   
  Complaint: 22993020
  
  I am rejecting this response because: there has been no resolution as of yet. I received an email address and contact person from the business and have forwarded my many emails regarding our issues to **************************************************************. 

  I am rejecting their response as of now so that this case remains open until I receive a response and a satisfactory resolution to this ongoing issue with Birdeye.
  
  Sincerely,
  
  ****** ********

  

  Business Response

  Date: 05/07/2025

  Hi!

  Thank you for reaching out and sharing your concerns. We're truly sorry for the frustration you've experienced, especially after multiple attempts to cancel and seek resolution. This is not the level of service we aim to provide, and we understand how disappointing this situation must feel.
  We take your feedback seriously and have escalated this matter to our leadership and billing teams for urgent review. Our goal is to fully investigate your cancellation request, communication history, and billing timeline so we can resolve this quickly and fairly.
  Please allow us a short window to complete this review we will follow up with you directly to discuss next steps and a potential reimbursement. If youd like to share any additional details in the meantime, please contact us at **************************************************************.

  

  Business Response

  Date: 05/07/2025

  Hi!

  Thank you for reaching out and sharing your concerns. We're truly sorry for the frustration you've experienced, especially after multiple attempts to cancel and seek resolution. This is not the level of service we aim to provide, and we understand how disappointing this situation must feel.
  We take your feedback seriously and have escalated this matter to our leadership and billing teams for urgent review. Our goal is to fully investigate your cancellation request, communication history, and billing timeline so we can resolve this quickly and fairly.
  Please allow us a short window to complete this review we will follow up with you directly to discuss next steps and a potential reimbursement. If youd like to share any additional details in the meantime, please contact us at **************************************************************.

• Initial Complaint

  Date:02/20/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have emailed Birdeye several times at different addresses. There is a review on a listing on their website that I did not authorize to publish and I do not want my personal information present when searching for it online. They have refused to respond and do not provide any information to remove your personal information from their website.

  

  Business Response

  Date: 02/26/2025

  Hi!

  We apologize for this experience you have faced. I will be reaching out to you now to get this resolved. You can also email me at ************************************** for immediate updates. 

  Customer Answer

  Date: 03/07/2025

   
  Complaint: 22970045
  
  I am rejecting this response because: Despite the company reaching out to me to claim they are "removing" my information, it has been over 1 week with zero progress.  I have emailed them several times and they say they are "working" on it.  How hard is it to remove the requested information? I am not satisfied.
  
  Sincerely,
  
  ***** *****

  

  Business Response

  Date: 03/12/2025

  Hi *****,

  We apologize for the delay. Everything is removed and taken care of now. 

  Customer Answer

  Date: 03/12/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:02/18/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 24, 2024 after withdrawing their normal monthly payment of $279.83 from my business account, they withdrew an additional unauthorized amount of $279.83 on the same day. On November 19, 2024 they withdrew another unauthorized amount of $313.95 after withdrawing the normal monthly payment amount of $279.83 on November 14, 2024. On December 19, 2024 they withdrew another unauthorized amount of $313.95 after withdrawing the normal monthly payment amount of $279.83 on December 14, 2024. On January 21, 2025 they withdrew another unauthorized amount of $313.95 after withdrawing the normal monthly payment amount of $279.83 on January 14, 2025. On January 21, 2025 I called ****** **** ************************************** a "Supervisor" giving him specific dates and amounts of the overcharges. He said he would reach out on Thursday January 23, 2025 with resolution. I never heard from him. On Jan. 30 he emailed requesting proof of overcharges as his finance department could not see any evidence of overcharges. On Jan. 31 he acknowledged receiving the information and would pass it to his Finance team. By Feb. 4 receiving no response I emailed actual copies of bank statements with sensitive data removed proving the overcharges and instructed him to cancel our contract and refund the unauthorized charges. His response: "let me reach out to Finance so they can investigate further." Feb 7 he offered additional services to "make up for the error" with nothing said about returning funds. It is now Feb 17 with no refunds or contacts from Birdeye. All we ask is a cancellation of our contract and the return of the misappropriated funds.

  

  Business Response

  Date: 02/21/2025

  Hi *****,

  We sincerely apologize for the inconvenience and frustration you've experienced with our billing and cancellation process. Our team is actively reviewing your case and expect to hear from us as we are dedicated to resolving your concerns. You can also email us at ************************************** for immediate updates regarding your case.

  Customer Answer

  Date: 02/21/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:02/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint was filed on or about 01/21/2025 against Birdeye by our company owner *** ******* ***************** the original complaint was "We decided to terminate our services prior to the end of the contract due to the lack of results we were seeing. Upon notifying Birdeye of our intent we were informed we were on an automatic renewal. As with other customer reviews here we were told that they require a 90-day notice for cancellation, and they could not modify this due to contract requirements. However, we were never notified that the renewal process had started. Under California's Automatic Renewal Law (ARL), if a consumer accepts an automatic renewal offer or continuous service offer with an initial term of one year or longer, the company is required to provide notice at least 15 days but no more than 45 days before the renewal occurs. Birdeye failed to meet this requirement, leaving us blindsided by the renewal."Birdeye responded for us to email ***** ******* to discuss the matter. ***** was emailed and has yet to respond. Other people on *****'s team have responded however, there has been no resolution or effort provided by Birdeye. Several emails have been sent and as of today Birdeye has gone quiet. Our complaint is the exact same as many other BBB complaints filed against Birdeye. They have asked us to meet about the *** of their services but when asked to meet about our complaint they will not engage nor will they schedule a meeting. They continue to email the owner promotional offers and the invoice for this year. We have no intentions of using their services as we cancelled the contract in writing on 12/17/2024. Birdeye states we did not give the required advanced notification for the contract however, they did not provided notification per California law of the upcoming automatic renewal.

  

  Business Response

  Date: 03/06/2025

  We're deeply sorry to hear about your unsatisfactory experience with Birdeye. We have worked with you and your team to try to come to a resolution. Our team has decided to hold your account to contract. I apologize for the inconvenience this may have caused.