Complaints
This profile includes complaints for Birdeye, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 116 total complaints in the last 3 years.
- 35 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/26/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Several attempts were made by the previous owner (via phone and email) **************************** to contact someone at ******* about the patently false / defamatory reviews hosted on their site. Unfortunately those attempts at legitimate communication were ignored by Birdeye. The new owners of the company are adamant that this has gone on far too long and want the situation remedied promptly.
Business Response
Date: 01/20/2023
Hi ********, Our profile team is removing your free Birdeye profile. We apologize for the frustration. We will email you once the profile is removed.Customer Answer
Date: 01/23/2023
(The consumer indicated he/she DID NOT accept the response from the business.)
A simple search reveals they've done absolutely nothing to correct this issue.
****************************************************************************Business Response
Date: 01/30/2023
Hi, we offer free profiles to millions of businesses to help them be found online, we have looped in our profile team to delete your profile at your request as soon as possible. You can always email ********************************* to have a free profile created or removed as well. Please allow 24 hours for the profile to be removed. We will email you a confirmation once removed.Initial Complaint
Date:07/21/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I called to cancel my subscription with them prior to my renewal. They keept telling me someone would call me back. They never did. I called 3 times. Then my renewal came and my credit card was charged over ********* I called them and they said I missed the deadline to cancel but I called them before the renewal and they wouldn't call me back. I've called 8 more time to tell them to unsubscribe me. They assured me when would. Today I got another email.
This is harassment and I want no further dealings with this horrible company!Business Response
Date: 08/15/2022
Business Response /* (1000, 5, 2022/07/28) */
Hi *****, We do apologize for this experience you are facing. We certainly understand your concerns and are doing everything we can to get this matter resolved. I have created a case to have our support team reach out to you. Please email me at ************************* for any further assistance you are needing.Initial Complaint
Date:07/18/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We were on a year contract with Birdeye, Inc until March 31st, 2022. I requested to cancel and not renew another year in February and March 2022. I requested this by calling the number on the bill, the number of customer service, email a cancellation request through their website and also emailing a request through email. I talked to several people and was told it would be processed and someone would reach out to me. I never got a call back. I requested several times to not renew. We just looked at our card statement and see they have been charging us. When I called the complany they said we are on a year contract. I explained how I had requested to cancel and again, they said, we will cancel this for you. Someone will give you a call back. That has been a week ago now and still no one has called, nor has our account been cancelled. This is fraudulent and all the charges we have incurred since March 2022 were not authorized. They send us on a wild goose chase, with no response every time I try to reach out.Business Response
Date: 08/02/2022
Business Response /* (1000, 5, 2022/07/27) */
Hi ******, We do apologize for the inconvenience and frustration this has caused. I have connected with my support team and a case has been created to cancel your account along with refund. You should be receiving an email shortly from************, in regards to your cancellation and refund. We sincerely apologize for this experience you faced. Please reach out to me at************************** for any further questions or concerns you may have.
Consumer Response /* (2000, 7, 2022/08/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)
We asked for a cancellation and refund of charges we did not authorize. The business agreed to this.
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