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Business Profile

Network Computers

HP Incorporated

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Network Computers.

Complaints

This profile includes complaints for HP Incorporated's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 2,367 total complaints in the last 3 years.
    • 942 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/15/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ** won't cancel my order that was less than 24 hours old when requested. The laptop I ordered has a very long lead time, I found another laptop from **, more expensive but in stock.

      Business Response

      Date: 02/18/2025

      ** apologizes for the inconvenience, but we need more information. Please provide HP Order number for the laptop in question and/or proof of purchase so we can further assist with your issue.
      Regards,*******

    • Initial Complaint

      Date:02/15/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a HP OfficeJet Pro 9015e printer on February 20, 2024 from ****** for $229.00. The original ink was running low so I purchased original HP brand 962 cyan, magenta, yellow/962XL black ink cartridges combo pack from ****** on January 2, 2025 for $122.89. When I tried to install the replacement ink cartridges, the printer would not recognize the magenta ink cartridge. ** also did a printer software update around the time. I am not able to print any documents. I have not been able to get thru to ** support via their HP Smart App or thru the online website. Every time I have attempted a chat and/or request a call back, I get a pop-up message stating that the service is temporarily unavailable and to try again later no matter what time of the day. I have not been able to access support since tis issue happened. There is no direct support phone number on their website. My ******************************************************* 5 days and I don't what else to do. I would like ** to assist me with resolving the issue and if not possible honor their manufacturer warranty and service the malfunctioning printer. Or replace or reimburse me for the cost of the printer and ink.

      Business Response

      Date: 02/18/2025

      HP Escalations Case Manager has been assigned to new Escalated Case **********. The Customer will be contacted within 2-3 business days. 
      Regards, *******

    • Initial Complaint

      Date:02/14/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought an HP OmniBook Ultra Flip 14 AI laptop from Best Buy on 23 October 2024, and it failed to boot on 23 January 2025. On 24 January, ** agreed it was a problem with the device and sent me a box to ship it back for repair. During the call, ** said the whole process typically takes 8-10 days from start to finish for the depot warranty service included with my laptop. ** used ground shipping to transport my laptop from ** to ** which took 7 days to get it back to **. Since delivery receipt by ** (see screen shot for ***** delivery status), it's been 11+ days and HP's Web status page still shows a status of "Your product has not yet been received by **." I called HP twice last week (one attempt took ~90 minutes on hold) to check status and was twice told I'd get an update within one day via email. Well, I've heard nothing both times. I've reached out on multiple social channels and an agent responded via ******** Messenger that they would escalate the issue and that someone would get back me with an update. I'm still waiting. ** has a written statement that claims they attempt to complete the in-depot repair within 3-days. At this point, ** has had the device for 2 full business weeks and has not provided an estimated time for repair nor provided much in terms of a meaningful status update. This whole process seems well outside of HPs verbal (8-10 days) and written (3 business day repair) service level commitment for warranty repairs and there is no clear end in sight.

      Business Response

      Date: 02/18/2025

      A new Escalated Case ********** has been opened and assigned to an HP Escalations Case Manager.  
      The Customer will be contacted within 2-3 business days.
      Regards,*******

    • Initial Complaint

      Date:02/14/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been an HP Instant Ink customer for several years. Recently, I cancelled my monthly ink subscription because it is not cost effective and I have several boxes of ink cartridges that I have not yet used. After cancelling my subscription, my printer was disabled and I am no longer able to use the cartridges. When I attempted to contact customer service, I was unable to file a complaint on their website. After conducting independent research, I discovered that there is currently a class action lawsuit against ** for similar complaints. I am hoping to collect a refund for the ink cartridges that I have already purchased and am unable to utilize. In the meantime, I will be purchasing ink cartridges that are compatible wiht my printer and shopping for a new printer that is not affiliated with **. I am absolutely disgusted that a company can get away with this and would also like other buyers to ****** before purchasing anything from this disreputable company.

      Business Response

      Date: 02/17/2025

      HP Instant Ink Case Manager has been assigned Escalated Case **********. The Customer will be contacted within 2-3 business days.
      Regards, *******

    • Initial Complaint

      Date:02/13/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought an HP laptop, from Best Buy on November 21, 2024. I used it one time to set it up. I opened thelaptop January 13, 2025 and the screen is completely blacked out. I tried their tech-support. I had two others try their tech-support and nothing worked. Ive been going back-and-forth with ** representatives for two months now to try to get a refund on my product. They refuse to do so and now theyre saying that they cant send out the tech support that they told me they could. This is a fraudulent company. All I want is my money back and I will give them back their Product. I have phone calls that they say are recorded on their end. I am attaching all the emails that weve sent back-and-forth to each other. Including my Best Buy email receipt

      Business Response

      Date: 02/17/2025

      Customers comments have been documented and Case Manager alerted to contact the customer as soon as possible in regards to active Escalated Case #**********.
      Regards, ******.

    • Initial Complaint

      Date:02/13/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a 3-year care pack back in 2021 with the promise of a "risk-free rebate" guaranteed if I didn't ever need to use the care pack. I never used the care pack and filed for the rebate on August 18, 2024, and have yet to get a response or any assistance. I have tried to call the company and received no help and was told there is no phone number to talk to a person about this issue, only an email, but they clearly don't reply to it. The company **** me $172.99 plus tax. After looking into this issue further, it appears this company is essentially scamming hundreds of consumers with this Carepack rebate program and many people don't receive their rebate without extensive effort to get the company to follow through. I am at a loss so am filing this complaint in a last ditch effort to recieve the money the company **** me.

      Business Response

      Date: 02/17/2025

      ** has relayed customer information and notes to our ***************** Pack team for follow up with customer.
      Reference Escalated Case **********.
      Regards, ******.

    • Initial Complaint

      Date:02/13/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I been trying to get Hp - All-in-Plan to schedule a pick up with ******I was told by ***** that ** MUST schedule the pickup as i can not do ***** far I made 19 phone calls to ** over the past 2 days to do ******* seem like no one cares or want to help at **.

      Business Response

      Date: 02/17/2025

      Case Manager set up a new ***** pick up under tracking #*************** which is scheduled for 02/17/25.  Please let us know if that was accomplished.

      Reference Escalated Case **********.
      Regards, ******* 

       

      Customer Answer

      Date: 02/17/2025

       
      Complaint: 22936888

      I am rejecting this response because:

      Sincerely,

      ***** *********

      Customer Answer

      Date: 02/18/2025

      As of *****cst package WAS picked up by *****. As of right now, there this no delivery date for ***** package being returned to Hp.

       

      Tracking number is: 285284376830

      Business Response

      Date: 02/21/2025

      FedEx tracking #************ showing SCHEDULED DELIVERY DATE: Monday 2/24/25 by end of day.

      Regards,
      *******

    • Initial Complaint

      Date:02/12/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a laptop from ****** on 11/30/2024. I had an "up to" 30% cash back offer from ********* shopping active. They refused to give me the cashback. I was given 2 reasons for the denial.1) An ad blocker was running in my browser. I was told to check the "offer details" for the requirements. There is no mention of disabling ad blockers.2) I had another cashback or rewards program running. I was told to check the "offer details" for the requirements. There is no mention of disabling other programs.Fraud was committed by ********* shopping by not giving details on the "up to" 30% statement. What did I need to buy to get a specific percentage in cashback?An HP supervisor told me, over the phone, that ** is not affiliated with ** shopping. However, when you have ** shopping running in your browser and you open ******, a pop up can be displayed showing the "up to" percent cashback. If you don't bring it up, then it will auto pop up at checkout.I would like my 30% cashback. Also, I did not use a $20 coupon because that's the only requirement, that applies to me, that's listed in the "offer details". NO coupon codes.

      Business Response

      Date: 02/13/2025

      HP Escalations Case Manager has been assigned to new Escalated Case **********. The Customer will be contacted within 2-3 business days. 
      Regards, ******

      Customer Answer

      Date: 02/14/2025

       
      Complaint: 22917596

      I am rejecting this response because:
      The investigation by ** has just begun. I would like to keep this open until they give me a response as to my request for a billing adjustment.
      Sincerely,

      **** ********

      Business Response

      Date: 02/21/2025

      Customer's dispute is with Microsoft Shopping Active, not HP.  ** did not make the offer, Microsoft Shopping Active did.  ** is not responsible for pop up ads on customer's computer.

      Regards,*******

       

    • Initial Complaint

      Date:02/12/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I no longer own the ** printer. I have not been able to deactivate my account to remove my credit card information on file and all my personal information; name, address, email, phone number. When I tried the virtual assistant twice, my question was simply ignored and there was no response. I called the customer service number of ************** and was told my account can be deactivated but my credit card and personal information can not be removed. This is uncalled for, the business should allow consumers to remove credit card information as it is dangerous to keep it. I would like to request that ** remove my personal and credit card information.

      Business Response

      Date: 02/13/2025

      HP Instant Ink Case Manager has been assigned Escalated Case **********. The Customer will be contacted within 2-3 business days.
      Regards, *******

      Customer Answer

      Date: 02/19/2025

       
      Complaint: 22931789

      I am rejecting this response because: I have not been contacted by the company within the stated 3 days

      Sincerely,

      ******* ****

      Business Response

      Date: 03/03/2025

      Customers comments have been documented and Case Manager alerted to contact the customer as soon as possible in regards to active Escalated Case #**********.
      Regards, ******.

      Customer Answer

      Date: 03/08/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******* ****

    • Initial Complaint

      Date:02/11/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased an HP 3830 All in One printer in 2022. It works fine and have had no problems with the printer itself. However, in November 2024 it suddenly stopped printing. After troubleshooting without success, I contacted HP Instant Ink. They wanted me to upgrade because warranty would not cover repairs. The printer is fine. No need to replace it. Then they controlled the printer so I could not use it. I cancelled my subscription 11/25/24, bought new cartridges from local retailer & removed Instant Ink's cartridges. Today, I requested they remove my printer from their records. I DO NOT WANT TO DO FURTHER BUSINESS WITH THEM. They need to remove control of my printer. I have my own cartridges and technicians. ** has no right to force me to use extra services. My printer has been purchased in full since 2022. It is my choice who provides service for it. They need to DISCONNECT from my printer!!!

      Business Response

      Date: 02/13/2025

      HP Instant Ink Case Manager has been assigned Escalated Case **********. The Customer will be contacted within 2-3 business days.
      Regards, *******

      Customer Answer

      Date: 02/13/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ****** ******

    HP Incorporated is NOT a BBB Accredited Business.

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