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Business Profile

Network Computers

HP Incorporated

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for HP Incorporated's headquarters and its corporate-owned locations. To view all corporate locations, see

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HP Incorporated has 72 locations, listed below.

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    Customer Review Ratings

    1.08

    Average of 375 Customer Reviews

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    Review Details

    • Demi G

      Date: 06/11/2025

      Purchased laptop with warranty. Have had multiple issues and had to self troubleshoot several times because support is unavailable or unhelpful and has even made up rules such as telling me to send a video of me telling them what the problem is. Im well within my warranty and have called multiple times, spent hours getting the runaround and ** will not assist, help or honor their warranty and continue to say they will help, but simply make you jump through the same hoops. In the time they spend giving customers a hard time they could have provided a solution. I have a computer that doesnt work thats under full warranty that ** wont or cant help me with, but has spent hours telling me to repeat the steps Ive already taken and will not provide a solution or honor their warranty. Ive called the number theyve given me, troubleshot. Provided the serial number and in writing I continue to get zero help in using my warranty that its advertised with purchase and currently under. This is misleading, and false advertising. Also, where does it state a consumer has to diagnose the problem with the item they purchased in detail and send to them? That seems absolutely ridiculous and how would a customer know? Why would they need ** support? Please stop misleading false advertising and allowing this company to take advantage of paying customers and not honor warranties when the product they have sold is faulty. I have my records of calling and lengthy nonsensical replies back with no solution when all I want is a computer that works.

    • megan d

      Date: 06/04/2025

      Don't enroll into insta ink. Yes, it may seem like a great idea at the start but it is not. I had only received ink one time and that was at the start of the subscription. How it was explained to me is that i would get ink once a month and it would save me money. I though great its going to be delivered and i don't have to go out. Awesome.. months go by and I didn't rec any ink.. I called and the *** at ***** ink said that i needed to print at least 100 pages or more a month to get the ink. I was like that was not explained to me when it signed up. the agent said sorry but that is what it is and disconnected the call. Then months go by and then i still never gotten any ink.. so i called and canceled my subscription and asked the agent if i was goin to be getting any of the ink that i had paid for and the agent said no your are not paying for the ink and when i asked what i am paying for the agent could not tell me. i asked to speak to a supervisor and then the agent was like no one is goin to be able to help you and hesitated. I cancelled on may 31 2025. On june 2 2025, i had gotten a call form a supervisor and then i was explaining what was going on how nothing was fully explained to me and how charging me for a full month after i have cancelled is not right.. how now if was charged pro rated fee i would understand and the supervisor hung up on me and never called me back. I had went back and looked over all the terms and conditions and nothing is stated that when you cancel your subscription that you printer would no longer work, unless you are paying for insta ink...

    • Mariana H

      Date: 05/30/2025

      I am truly disappointed with ** products this is the second printer purchased within 13 months. both printers did not work. The second printer purchased, Smart tank 5000 has an hardware issue. According to the **** services, which is located outside the US informed me the printer's warranty has ended. They offered me a new plan of $6.99 a month with a free printer. Big deal when they only allow you to print 20 pages a month. Or buy a new printer. Mind you this is the second purchase of a HP printer and both printers did not print. ** products used to be the one I would purchase, but I am finding out they could care less about there customers and there products.

    • Cindy B

      Date: 05/28/2025

      Horrible. It appears as though ** does not care about the quality of their products or their support. Their business model has truly shifted from "sell great hardware" to "let's trap users in subscriptions and replacements." The fact that this company wants to claim a green business model or sustainable practices is laughable when all they create are products with built-in-obsolescence in mind and don't offer repair/replacement help at ALL. Ive spent weeks trying to fix my HP ENVY Photo 7858. Black ink wont print despite new cartridges, cleanings, and every possible fix. There are no error messages or diagnostics indicating hardware failure, and all cartridges show adequate ink levels. It's clear that this is not a cartridge issue, but more likely a deeper printhead or ink flow failure - one Ive seen echoed by many other users with this same model. Ive spent significant time, ink, energy, and MONEY trying to solve this issue, and it's deeply frustrating that a relatively new HP printer would degrade this quickly with only light, occasional use. Their ** support wont talk to me because Im out of warranty. The only phone numbers they provide are for sales. This is unacceptable. Ive always relied on ** products and have been a loyal customer since I was a kid. But this experience has made me reconsider that loyalty. I hope ** will stand by its customers and provide a solution here. Otherwise, I'm definitely going to need to ***** this POS in the garbage and will never purchase another ** product again. I would appreciate it if they would provide technical support from a REAL representative (not the horrible Virtual Assistant they provide), a replacement unit at a discounted rate (or free of charge, but seeing how money hungry they've become, I'm not counting on it), or a refund or credit towards a more reliable HP model - one that would preferably not die out on me with no real solutions to circumvent the issue.Hoping HP sees this and cares.

    • Tiffani P

      Date: 05/21/2025

      I purchased a HP ProBook 465 16 inch G11 Notebook PC (901H4AV) in January 2025 and after the 5/20/2025 update my screen is black and than fan continuously runs. This is the second laptop from ** purchased in the past year and the second machine to stop working months after the purchase after an update. Quality and price are not matching up.

    • Tammy S

      Date: 05/18/2025

      I don't give it any stars , I'm disabled and on a fixed income, When I bought my HP office jet 4200 series. I had no idea that I would be having my printer held hostage by ** insta ink . I just signed up for a *********** and paid it on or around the 1st of May . Then I went to use it . And it was telling me they tried to take money again for service. And is holding me hostage again. Here's the kicker I haven't ran out of ink and they sent me a package of paper $ink .. and they're taking money from my account. The bill isn't even supposed to come out the account until the 1st. No reason for them to take anything out .I never turn off my printer. And supposedly it would tell them when I'm out of ink. So no I'm not happy with HP printers , because it's fraudulent to hold someone's property hostage.I should not have to go through this sight to get my materials. It's America people you should have The right to buy somewhere else. Instead of being ripped off. I'm taking this to the ************************* And have an investigation done. To get back our monies people.we don't have to be the victims of corruption incorporated by these tec people.

    • Candice N

      Date: 05/09/2025

      I just wrote an email to ** about the forced Instant Ink subscription, so I visited BBB to see if others were experiencing this or if there's just something I'm not understanding to change this. After reading the reviews here, I see I am not alone and this appears to be a scam, as I cannot think of another way to describe their actions. I cannot use my printer without the Instant Ink subscription and my husband and I were not informed this Instant Ink subscription would be a requirement to use our printer. I would warn anyone to not purchase from **.

    • Joyce S

      Date: 05/05/2025

      I never had a problem with ** until this year. I purchased what I thought was the ink service the last week of Dec. I received a printer???? I went out of town for two weeks in January and came back and call **, explaining an error. All I wanted was the ink, not the printer. I was told it was over 30 days (32 days) and I would have to pay $275. for breaking agreement. I tried speaking with someone who could help and kept getting a run around. Ink kept coming to house and not being used. I was asked to return printer (which they provided return label). Once I received confirmation that they had printer back, and several calls to follow up I received a rejection from escalation ********* again, I never had anyone call me. My credit card information was locked in with **. I was not able to remove card as well. And the charge of $275. was posted on my credit card account. I feel I was scammed big time. I lost my confidence in dealing with **.

    • Jehosh J

      Date: 05/02/2025

      Was having difficulty in connecting my HP laptop. The customer service agent ***** was so helpful. He was so patient in listening to all my questions and gave me the right answers and solved everything. Thank you ***** for your service.

    • William C

      Date: 04/30/2025

      I have a HP printer and signed up for the ink cartridge program but I hardly ever received any cartridges so I canceled the program and HP locked my printer so I couldnt receive or send faxes which disrupted my business I tried calling numerous times with no answer or call back to resolve this issue This is a scam and would love to to file a class action lawsuit for the money I have lost which is in the thousands My advice is to stay away from ** products

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