Reviews

This profile includes reviews for HP Incorporated's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  HP Incorporated

  1501 Page Mill Rd MS 1247 Palo Alto, CA 94301-1112

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  HP Incorporated

  PO Box 10501 Palo Alto, CA 94304

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  Hewlett Packard

  150 13571 Commerce Pkwy Richmond, BC V6V 2R2

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  Hewlett Packard

  420 Mountain Avenue P. O. Box 6 Murray Hill, NJ 07974

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  Palm, Inc.

  3423 Southpark Pl # A Grove City, OH 43123-4828

Review Details

• Review fromFujian L

  Date: 07/02/2022

  1 star
  Who dares deny that HP computer service is not the worst in the world! I bought a HP laptop, placed an order on the HP website on 11/28/2021, bought an HP ENVY x360 Convertible Laptop - 15t-ed100 laptop, shipped to me on 9th December from China, I received this computer on 16th December Notebook, Serial Number: CND1481CTK. But it took only 2 months for the laptop to break, no internet access, and no sound from the speakers. It was sent to HP repair station for repair on March 19, 2022, and it was not repaired for more than 3 months! It was not until June 28, 2022 that I was asked to pick it up and said it was repaired, and I have been waiting for 100 days! , but I took the laptop home for testing, and I could access the Internet for a while, but not for a while. Finally, the laptop showed that the hardware was broken. What should I do? Paid $855 for a malfunctioning thing that couldn't be repaired! For this repair notebook, the repair time of 100 days (more than 3 months) is too long. What's worse is that it has not been repaired, and I still cannot access the Internet. The computer indicates that the network adapter hardware is faulty. I have crashed and I have no confidence to repair this computer again. , Requirements: Replace with another model laptop! I'm sure this is the worst service in the world, because I used to be a senior supervisor of computer and notebook repair services. For notebook repairs, there is a quick 2-hour repair, stand and wait, and the repair will be completed immediately. If it can't be completed in 2 hours, transfer to Repairs are completed within 3 working days, and 90% of laptop repairs are completed within 3 working days! Never seen the worst service in the world like HP!

• Review fromRobyn M

  Date: 06/30/2022

  1 star
  Horrible products period!!! I bought a computer and printer, they never worked, the computer crashed the first week of purchase and Office Max was kind enough to replace it for me for free. The printer never stays connected to my computer, I thought it would just PLUG AND PLAY like most other computers, HECK NAH, so i called HP and because the printer that never worked and sat on my office floor for 2 years was not out of WARRANTY and they want to charge me $20 just to give me tech support to get the printer connected to my computers, AND, where the heck are the freaking drivers!!!!!!! why cant i just re download them, they are holding the drivers hostage and making us pay for outdated drivers so that we will have to come back in another 6 weeks to get this service again or pay for an extended warranty. When are you going to SHUT THIS FRAUDULENT COMPANY DOWN!!!!! Look at the reviews of ALL OF THIER PRODUCTS!! THEY DONT WORK!!!! I am stuck with products that do not work!!! If i could give ZERO STARS that would be too high!! BUYERS BEWARE!!! PLEASE REMOVE THEM FROM MAJOR CHAINS PLEASE AND GIVE US ALL A REFUND FOR THE NON WORKING PRODUCTS THEY HAVE PRODUCED.

• Review fromDawn C

  Date: 06/25/2022

  1 star
  Awful. I tried since April to get correct cartridges. Previously they sent 61/61XL, which worked. In April, HP ink changed what they sent for HP Envy 5535 to 61/301. It does not fit. It is not compatible. That is all they will send. End of story.

• Review fromTina P

  Date: 06/19/2022

  1 star
  I would leave zero stars if could. I bought a HP 8025e all in one printer paid for the extended warranty and paid for the instant ink since you can't print, fax or copy without the instant ink service and HP Smart app. I had the printer for a little over a year and it quit working. The printer says connected to internet but HP Smart app says not connected to web services so will not print, fax or copy. Spent 2 hours with tech support both HP and Instant ink no one could get it to work HP says it's instant ink account issue and instant ink says its a HP issue. Eventually after 2 hours they told me they would mail me ink and once I got the new ink it would fix the problem even though I just put new HP ink cartridges in the printer that came from HP. I think the whole HP app and instant ink is a racket to take your money. I told them to forget it. I trashed the stupid HP printer and bought a different one. Very unsatisfied with HP. I will never buy and HP product again.

• Review fromGary

  Date: 06/18/2022

  1 star
  HP should stand for "How Pathetic". I worked there as a contractor for almost a year and was blown-away of how incompetent, unorganized, and unethical this company is. HP is a fortune 500 company that no longer cares if it's in the game or not. Look at the thousands of complaints on this web service. My experience with them was that they care nothing about their customers. They sent me out to my first two jobs with bad parts and had the customers thinking it was my fault HP's parts didn't work. I had to prove to HP this was happening because they wouldn't believe me. Managers sit back and do nothing day after day but pin issues on the technician that are beyond their control and then blame the technician after HP set them up for failure to start with. This is the normal course of business for these losers. They try to take no responsibility for anything and offer no real training for the products they want technicians to service. They try to motivate technicians with false hope of improving conditions which never develop. HP will take the customers side, even when they are lying, and punish the technician for doing a good job. They sent me the wrong part to a customer site three times on one job and it was hundreds of dollars to ship it back and forth even though I sent them pictures and measurements so they would be able to send the right one. They recently let me go on a couple of false customer complaints when the real reason is because of the economy and the lack of work in my area. They don't want to pay unemployment so they use lies to help remove a technician rather than lay him off the right way. They didn't even pay me for working on Memorial Day. Take it from someone who got burned daily for almost a year from HP, "don't do business with this company". 👎👎