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RentReporters.com
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BBB Accredited BusinessB Rated by BBB

Complaints

Customer Complaints Summary

  • 59 total complaints in the last 3 years.
  • 19 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/24/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I tried to cancel and have my money refunded once they could not verify my landlord. I was told not to cancel that they would do everything they can to verify my landlord but still could not so i called again and told rhem i really needed to cancel. Of course by the second time i tried to cancel it was past 7 days and they said i would not get a refund even though absolutely no services were provided. I paid almost **** and I'd like my hard earned money back.

    Business Response

    Date: 09/30/2022

    Business Response /* (1000, 5, 2022/09/13) */ Hello *****, We appreciate you taking the time to speak with us and allowing us to explain our refund policy. As a courtesy, we have refunded you in full. Please let us know if at any point your landlord is willing to submit the required information to move forward. If you have any additional questions, please let us know. We look forward to connecting with you again soon. -The RentReporters Team

  • Initial Complaint

    Date:07/11/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contacted Rent Repoerts immediately after I noticed that I was overcharged and no goods or services were provided on my behalf. I requested a refund and was told it was "too soon" to request a refund and to call back in at least 8 days. I called back after 8 days and was told it was past the time period and was denied a refund. No goods or services were provided.

    Business Response

    Date: 08/19/2022

    Business Response /* (1000, 8, 2022/08/02) */ Hi *********, We're sorry to hear that our services did not work out for you. We do see that you redeemed our ********** promotion which splits the $94.95 set up fee into 3 installment payments. The first installment was charged when your initial history was reported to the credit bureaus in June. Our records show that we refunded you all fees paid on July 13th. Should you have any additional questions or concerns regarding your account and your refunds, please reach out to us **************** The RentReporters Team

  • Initial Complaint

    Date:06/29/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paid to have my rent history be reported to the credit bureau but nothing was done. I asked for my services to be cancelled and refunded but was told I couldn't be refunded.

    Business Response

    Date: 07/26/2022

    Business Response /* (1000, 5, 2022/07/06) */ ****, Thank you for your feedback. We can confirm that you have been provided a full refund. Please allow 3-5 business days depending on your financial institution. We have had difficulty reaching your landlord and would love the opportunity to try to connect with them, with your help. As communicated by phone, if you ever decide to give us another chance we would be happy to waive your reporting fee for a few months. We hope to see you again. The RentReporters Team

  • Initial Complaint

    Date:06/25/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Where I reside I been here 20 yrs & 4 months and am in the process of purchasing a home. I enrolled in rent reporters in 2017, pay annually on auto draft and was told in 2019 that they will be reporting to EQUIFAX , as they only been reporting to TransUnion. Till this day it shows 20 yrs 4 months in TransUnion and never been reported to EQUIFAX ever, which is missing 40 points. So I contact them and the girl says oh we only able to back it 2 yrs from today as we would be enrolling you in since it wasn't included. I said Nah I'm gonna need it to reflect 20 yrs 4 months like it reflects on TransUnion, she said No. I asked to have a call back from on of the Executives who which pictures is on the site or the Director of Operations. ****** had her colleague call me back and I said no sir please send my request up as I felt like it was a cover up going on. ****** then calls me back I asserted I wanted to reflect my complaint with an executive she stated she was the highest in leadership and said No. I stated it again and she did a flip it and reverse it to do a defamation on my character as if I called her to be rude when I simply declined to complain to her or be redundant. So I released the call. I then sent her an email to let her know I was driving when she called and my family observed her rudeness and to not forget to have an Executive of the Company to call me. The next day I received an email stating I was canceled and ****** also blocked my number to the business. I will also be reporting this to the Attorney General Commissioners Office & FCRA & whomever else. So ****** got the Power to Destroy my Credit because I didn't want to complain to her. Somebody dropped the ball so it's my fault I want accountability. Ok ..... not to mention I didn't get the interest rate on my vehicle and other opportunities for my Character & Reputation to be portrayed in its TRUTH

    Business Response

    Date: 07/12/2022

    Business Response /* (1000, 5, 2022/06/29) */ **********, Thank you so much for your valuable feedback. It was my absolute pleasure to speak with you regarding your account and to ensure that your concerns were addressed. I am also happy to report that your account has been reinstated and there has been no interruption in your reporting. We look forward to even more growth to your credit as you continue to report your rent payments! The RentReporters Team

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