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Business Profile

Restaurant Management

Dine Brands Global, Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Restaurant Management.

Complaints

This profile includes complaints for Dine Brands Global, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Dine Brands Global, Inc has 1097 locations, listed below.

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    Customer Complaints Summary

    • 311 total complaints in the last 3 years.
    • 89 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/28/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 4-6-25 I placed a to go order. My son picked it up and got home with it and we were missing a whole entree and parts of a dessert. I called the manager and told them. He said he would either reimburse me or I could come back and get it. I live in the next town over so I said reimbursement would be best. 3 phone calls and promises later and I never got it. The next week I got an email from the general manager due to a survey I filled out. I was promised once again it would be taken care of. The next week I sent a follow up and still havent received anything. All I want is a refund and not be lied to.

    • Initial Complaint

      Date:04/23/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My family and I came to the restaurant 04/23/2025. Online still advertise children can eat free 4 pm to 10 pm. My family found on at check out that they arent doing it anymore and that's the reason I came to IHOP anyway. Especially we had to wait 15 minutes before a waiter even came to us and the people after us got to eat first. IHOP been going down the drain for years and I won't be doing business with them ever again.

      Business Response

      Date: 05/02/2025

      I do apologize we arent currently not running the Kids eat free promotion. This is a IHOP Corporation advertised program that is only ran twice a year and it is a limited time offer. The program will probably be back around when kids go back to school. I do also apologize for the delay in service i will definitely follow up with the staff from that shift and the manager on duty. We appreciate your feedback 

    • Initial Complaint

      Date:04/18/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The business has not tried to resolve the problem being the fact that money was stolen from me from a prior general manager. It has been well over a year and the **** I've developed from working there since then has been driving me wild. I started working at IHOP on Mockingbird in ******, ** in February of 2015. The general manager at the time *****, was supposed to be starting me off at $12/hr legally, and instead wrote me off for $9/hr so she could give the additional $3/hr that was supposed to be given to me, instead went to another employee she happened to be having an affair with. I'm not sure how she did the paperwork, but after careful investigation it was proven that I'm being truthful, and so she was demoted. However, it's very unjust that I have still yet to receive compensation for the work I've done for the duration of my time being there because it was taken and forwarded to someone else unlawfully. I worked 24hr shifts sometimes, alot of times, by myself, so this is not right. It's been 10 years and I have not heard anything back from corporate about the manner and I'm not going another year without a resolution. I will get a lawyer if nothing is done about this.

      Business Response

      Date: 05/08/2025

      The company has done an investigation. There is no one still in the company that was involved with this situation. Employee worked for 5 checks a 10 years ago before complaint was made. According to pay checks employee was paid correctly. 

    • Initial Complaint

      Date:04/14/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 03/17/2025, I used the IHOP iOS mobile app to place an order for pickup. However, the app unexpectedly consumed my entire 5GB cell phone data plan within approximately 15 minutes. As a result, I was forced to purchase a new plan to continue using my phone, leaving me unprepared for such an issue.I contacted the Customer Relations team on 03/24/2025 to request compensation. The representative informed me that the app should only consume around 5MB of data. Despite the evidence I provided, she did not acknowledge that the app was malfunctioning and eventually stopped responding. As a ************************************ Specialist, her lack of accountability and response is unacceptable.I have attached the email correspondence and supporting evidence (screenshots) for your review.

      Business Response

      Date: 04/18/2025

      We are looking into this with our IT team. The case number is 3567081. 

      Customer Answer

      Date: 04/26/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is acceptable to me.

      Sincerely,

      Kun-**** ****

    • Initial Complaint

      Date:04/09/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had lunch with friends at Applebee's in *******, ******* on 12-4-24 and charged the bill to my credit card. When I went to pay my credit card bill the correct charge was on it, along with an additional charge of $32.63. I called the restaurant and spoke to Manager ****** and General Manager *******. They did not explain what happened but said they would immediately credit that amount to my credit card. Unfortunately they did not. Within the month I did have to cancel that credit card due to fraud (which I have no reason to think is related). I called the restaurant back and again spoke to General Manager *******. I explained the current situation to her and she said that they could send me a gift card. I confirmed that she was referring to an Applebee's gift card and said that basically they took money from me for no reason and they should return that money to me. I should be able to spend it as I choose and not have to accept getting reimbursed for my money by having to go to Applebee's and spend it there. She understood and thought she should be able to get me a **** gift card. She said she would check and call me back the next day, which would have been March 28. I requested she leave a voice message if I didn't answer. Not receiving either, after a week I went to Applebee's website to explain the situation. I had originally attempted that but was frustrated after quickly getting timed out and having to start over repeatedly. But now I was also frustrated calling the restaurant and being on hold for long periods of time, being disconnected, and ultimately being offered resolutions that never happened. This week I received an email saying they sent me a $50 Applebee's gift card. This was an automated email with no other real information and no option for me to respond. I have uploaded it as part of this complaint.

      Business Response

      Date: 04/22/2025

      We have re escalated case #******* to let the franchise team know the guest is dissatisfied with the resolution.

      Customer Answer

      Date: 04/25/2025

       
      Complaint: 23180228

      I am rejecting this response because:  They put an additional charge on my credit card for no reason. The manager said she would refund my credit card but didn't. When I called again she said she would try to send me a **** gift card because I explained that I shouldn't have to get reimbursed for this invalid charge with Applebee's product. They took my money and should return it in a form that I can use or save however I choose, as I would have been able to before they took it. I don't want to return to Applebee's and shouldn't have to in order to get reimbursed for money they took from me illegally. By returning I could again become a victim of fraud.

      Sincerely,

      **** *******

      Business Response

      Date: 04/29/2025

      We will send an update to the regional manager over Munster for their further follow up in regards to the guest's latest response. We hope that they respond and resolve this by no later than Friday (5/2/25).

    • Initial Complaint

      Date:04/07/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I previously contacted Applebees on March ******* to ask for a refund for my order. I purchased two sides of tortilla soup and did not receive what I purchased. The cups were less than half way filled, which is not what I paid for. The order was a to go order so I did not noticed until I got home. I immediately contacted Applebees about the issue, but never received a response.

      Business Response

      Date: 04/22/2025

      The franchise contacted the guest and as of 4-18 was waiting on the guest's response. The case 3578141 has been re escalated. 

    • Initial Complaint

      Date:04/03/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Got charged twice for a dinner I bought there on March 19th 2025..talked to the manager 3 times now with no results..I emailed the corporate office and they told me this happened to a bunch of customers on March 19th and ********** me it would take 4 days to get straightened out..still as crooked as can be..

      Customer Answer

      Date: 04/05/2025

      ************************************************************************...address for Applebees

    • Initial Complaint

      Date:04/01/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      So on 03/30/25 me and my fianc went to IHOP on *************************, ** and both ordered the Sirloin Tips Breakfast Meal. We have been terribly ill since eating that meal. Like quite literally having nausea and throwing up. Terrible bowel movements, and cramping and hurting in our abdomens. I just cant believe this has happened in no way shape or form would I have expected anything like this at allits unacceptable and in all our years of going to IHOP. Have never had this kind of experience. Had to actually go and see the doctor. The freaking doctor dude. Its crazy how this is. I need my money back. A FULL refund. As we shouldnt get terribly ill after eating the food Please make this right and just refund me on the meals as I frequent IHOP a ton. And dont want this to fully ruin my relationship with supporting you all in business. So refund to my original form of payment please.Check#: *********

      Business Response

      Date: 04/22/2025

      The franchise has emailed the guest and is sending a gift card to their address. Case #******* 

    • Initial Complaint

      Date:04/01/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      So on 03/27/2025 me and my fianc went to Applebees on *************************** and ordered food. I got a whisky Bacon Burger while she got some kind of pasta with chicken strips in it, and we shared some mozzarella sticks as well. Well I dont know what happened But we awoke to extreme abdominal pain and (not to be too graphic) but terrible diarrhea it was j bearable honestly. To the point where my fianc went to to the hospital. I couldnt tell you exactly what it was, but there was CLEAR food poisoning somewhere . As we both tried each others food and the mozzarella sticks, so it could have been anything. I called several times over the past week only to not get an answer from the establishment, as to see how we can rectify this situation. But to no avail. Honestly, all Im looking for is a refund, as our meals were tainted and lead to actual pain and suffering in the form of food poisoning to which is unacceptable. We eat at Applebees a lot, but will not return if this situation isnt rectified with a refund honestly. As thats all Im looking for. Check #: 897-1399724 Please just do right and rectify this please!

      Business Response

      Date: 04/03/2025

      This has been escalated to the ownership team of the ********* location and we do expect a representative to reach out within 4 business days at the latest. The case number is 3574220 

    • Initial Complaint

      Date:03/31/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We went to ihop this morning for breakfast as a family, only needs to be served half of our food. The server was extremely rude half of the food that we ordered. We only got half of the meal. Literally several orders did not even so much as get their pancakes when we asked to speak to a manager, we was approached by a guy that was still training, who stated that was the district manager cooking when we then asked to speak to them. My sister was then physically assaulted by one of your workers of your Restaurant named **** so at some point in time, someone from your corporate office may need to contact me because I am going to seek out attorney for the physical assault. It is at your location in ****** ******* located at **************************.

      Business Response

      Date: 04/03/2025

      This has been escalated to the ownership team of the ****** location and a representative should be back in touch within 4 business days at the latest. The case number is 3573590.

      Customer Answer

      Date: 04/03/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** *********

    Dine Brands Global, Inc is NOT a BBB Accredited Business.

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