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Business Profile

Restaurant Management

Dine Brands Global, Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Restaurant Management.

Complaints

This profile includes complaints for Dine Brands Global, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Dine Brands Global, Inc has 1097 locations, listed below.

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    Customer Complaints Summary

    • 310 total complaints in the last 3 years.
    • 91 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/02/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order to the IHOP located at *************************************************************** on 5/27/23. Order # *****************. Half the items were missing from the order. There was a number to call ************** that my daughter and I attempted to call multiple times but couldn't get through to talk to anyone. I ended up going to the restaurant and talking to a manager and I was told they would need to take my info down to pass to the general manager for the refund to be proccessed. I was told I would receive a complete refund to my original payment method within 3-5 business days. My daughter paid for the meal on her debit card and she has since then had to replace the card and lives in ********. I am unable to get through to the restaurant to talk to anyone to confirm that the general manager received my info and give them the new card info. I need someone to get in contact with me ASAP.

      Business Response

      Date: 06/05/2023

      We have escalated this report to the group that owns the Dayton IHOP - someone representing them should be in touch with the guest within 4 business days.  Their case number is ******* and we can be reached at ************ if there are any questions.

    • Initial Complaint

      Date:05/30/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello,I am a neighborhood advocate who cares deeply about my community, and the IHOP location at the ************** Address: *******************************************************...need some attention to the lawn grassy area in front of this location. The mall management has made it known that they are no longer liable to cut the grass or keep the parking lot cleaned. We need for IHOP Corporate to please contact me so we can discuss how to keep this location clean, it's been many years of neglect and we would appreciate if you could make this a priority. We have small businesses in this area that does landscaping and would be willing to help with this service.

    • Initial Complaint

      Date:05/30/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ate at your ***********, ** location on 5/24/23 at 7:00pm. Check # ****-1712948. Total was $37.10. I should of said something to the manager but our food was really unacceptable. The mozzarella sticks were not cooked through the chicken tenders and fries were cold and my wifes chicken dish was undercooked. It was a really bad experience. I would appreciate a refund or whatever you can do for me. Thanks

      Business Response

      Date: 05/30/2023

      We received this feedback from the guest through our contact form online and have escalated this feedback to the group that owns and operates this location.  The franchise group has indicated that they are reaching out to resolve this. If the guest has any additional feedback they can reach us at ************. The case number is *******.

      Customer Answer

      Date: 06/02/2023

       
      Complaint: 20111120

      I am rejecting this response because: My total bill was 37 dollars with the tip and I was only given a 25 dollar gift certificate so I am still owed $12 dollars 

      Sincerely,

      ***********************

      Business Response

      Date: 06/05/2023

      We've added these comments to the guest's existing case, number *******, and have escalated this to the ownership group above this location. If there are any other questions we can be reached at ************.

    • Initial Complaint

      Date:05/24/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This complain falls under the **** (Federal Food Safety Modernization ACT signed into law in 2011).Good Afternoon, I am reaching out due to a huge issue that happened to my husband as he was eating the mashed potatoes in order number Order # *****************. Applebees Store: APPLEBEES ***************, ********************, *************************. My husband bit into a metal sharp small rod that was placed at the bottom of the mashed potato cup. It pierced his jaw line. It is old and ***** and now I am also concerned about bacteria, as I am a nurse. This is totally unacceptable and i cannot believe a team member would not have looked in that cup before placing in the mashed potatoes, which i am sure they looked which means that was placed intentionally in my opinion. We have ordered from this Applebee's numerous of times and have never had an issue. This is disgusting and i cannot believe this really happened. Not even sure what cooking tools were even being used like that, but i do not think it was kitchen tools, which makes this even more absurd. I request a contact back immediately, I am taking this further so this never happens again or to any one else for that matter. I am attaching pictures as well below with exact mashed potato cup and the infected piece of metal that my husband bit on and luckily did not swallow.Desired Outcome: I want a contact back immediately and this will be known that this has happened because I do not want this issue to ever arise again and for anyone else for that matter. This needs to be rectified like yesterday. I expect compensation for this food that is supposed to be clean and safe, and this metal object could have punctured my husbands esophagus and GI system end of story. Not even talking about the psychologically traumatic issue now all for negligence. This is my Second step in notifying management and higher.

      Business Response

      Date: 06/05/2023

      This has been escalated to the group that owns and operates this location. If the guest has any questions they may reach us at ************. Their case number is *******.

    • Initial Complaint

      Date:05/22/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 11 May 2023, I placed an online order to IHOP. My order number was *****************. When I arrived to the the location, I was informed by ***** the restaurant never received my order and they wouldnt be able to fulfill it because their internet was down due to an explosion. ***** informed me to wait 3 business days for the charge to fall off of my account. The charge never fell off my account. I reached out to their guest relations service for help obtaining a refund and I was ignored.

      Customer Answer

      Date: 05/22/2023

      Please see the attached screenshot with the address of the IHOP at the top.

      Business Response

      Date: 05/23/2023

      We have added these comments to our existing case for the guest, case number *******, and escalated this to the franchise ownership for this location. If the guest has any questions or feedback they can reach ** at ************.

      Customer Answer

      Date: 05/23/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************

    • Initial Complaint

      Date:05/12/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of Transaction: April 10th, 2023 Time of Transaction: 10:03 AM Money Paid to Business: $64.47 Check Number: **** IHOP Business Location:********************************************************************* I ordered two eggs ******** meals and all four eggs were boiled with solid yolks instead of poached with runny yolks. The pepper filling and spicy hollandaise was completely missing on our ******** ****** English muffins were not toasted. I contacted iHop and their management several times via online website form, email, and phone call and iHop did not give me a refund or compensation as I spent a lot of money and did not receive at all what I had paid for. Its been several weeks and I have been trying to contact iHop over and over again for a refund or compensation and they have mostly ignored me and not resolved my issue at all.

      Business Response

      Date: 05/17/2023

      We have escalated the guest's concerns to the franchise group that owns and operates this location.  The case number is *******; if they wish the guest can reach Guest Relations at ************. Thank you.

      Customer Answer

      Date: 05/17/2023

       
      Complaint: 20053426

      I am rejecting this response because: 

      I have already reached out to that franchise location several times via online website form, ******************************* e-mail, other e-mails to iHOP, and by calling that phone number before. It's been weeks and nobody has responded to me or resolved my issue since. It doesn't make sense for me to do the same thing I already did and have to this day have still not been refunded for the incorrect, wrong order with improper conditions that was not what I had paid for. I want my refund. 

      Sincerely,

      Ehinomhen Imhonde

      Business Response

      Date: 05/18/2023

      We have escalated the guest's feedback within the franchise group that owns and operates this location.

      Customer Answer

      Date: 05/18/2023

       
      Complaint: 20053426

      I am rejecting this response because:

      I still have not received any contact by anyone nor have I received any refund or proper form of compensation. 

      My problem has still not been resolved at all.

      Sincerely,

      Ehinomhen Imhonde

    • Initial Complaint

      Date:05/08/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order made approx. 7:25pm 5/7/23.Online you promised my order to be complete around a certain time. I get there some time after the said time. I called your establishment 3 times, even had an employee out in front smoking a cigarette so he couldve walked over to designated to go area to see about my order, no answer. I finally walked into establishment and wasnt greeted whatsoever. I stood there and waited to be acknowledged for 4-5 minutes before making myself known. I asked the waitress about my order. She claimed it would be a few more minutes. So I waited. And waited. And yeahwaited. Another waitress comes to me and asks, what did you order? At that point, I wanted my refund because that basically says to me no one started on my order. Why ask what I ordered when I gave that information already. Your employees need to communicate. With each other and customers. I asked for my refund. ******** went to go get manager I assume (short white guy with a hat). He told me Id have to wait 3-5 days for refund so I said okay and walked out and got in my car. Sat there and thought about it. This isnt fair. I went back in asking for MY cash refund. He was very very rude. Escalating his voice which I in return did, banging on the bar while speaking to me all of that was unnecessary. Or talking to me like Im an imbecile. He claimed my order was done when it wasnt bc still no one had mentioned it until I was talking refunds. He claims he cant give me a cash refund when *** worked in the food industry for many years before. If you didnt honor what you said youd honor then you owe the customer. I spent 50+ dollars less than 15 mins but have to wait that long for a refund. Its not fair. You said my food would be done a certain time and it wasnt. The establishment was utterly disgusting. TRASH ALL OVER THE ****** PERSONAL BELONGINGS HANGING ALL OVER BAR AREA. LACK OF HYGIENE. CLEANLINESS AND CUSTOMER SERVICE IS VERY SCARCE HERE. PLEASE, TAKE BETTER CARE OF YOUR BUSINESS. I want double compensation. Which equals to $100. For my food and inconvenience. I have kids. (Same was sent to another managers email)

      Business Response

      Date: 05/19/2023

      We have reached out to this guest for more information - specifically, to find out which location this visit took place at. If the guest has any questions we can be reached at ************ and the case number is *******.

    • Initial Complaint

      Date:05/04/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      4/12/23-6:38pm, ordered ***** delivery through Applebee's site. Received the wrong order. Immediately called the restaurant and spoke to Mgr. Ashlund. She said a credit will be issued.4/20- called and spoke to Mgr. ****. He assured me that the credit will be issued that day.4/21- called store to see if credit was issued. Spoke to Mgr. *******. She said to wait 5 working days to see credit.4/27- called again and spoke to Mgr. *******. She will look into it and call me back on the 28th. I also called Applebee's Corp. and opened case #*******.5/4- ************ about case status. They said they will contact the franchise to issue a credit...which I have been doing since 4/12!

      Business Response

      Date: 05/25/2023

      We've added these remarks to their existing case with us (#*******) and escalated this to the team that owns and operates this location. If the guest has any other feedback or questions they can reach us at ************.

    • Initial Complaint

      Date:05/01/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Me and my wife visited this place after seeing the musical wicked. We sat down at the bar where there were 3 couples including us all seated. We asked for a menu and were told we needed to pay for drinks before they were even made. As we understand perhaps leaving a card is normal we weren't staying for more than one which means we wanted on ans were going to pay for after the drinks were made. Never in my life have I paid first than received what we paid for which if that's the case than fine. But we noticed that the couple next to us paid cash and were never asked for a card other people walked in and did the same. We were the only mixed couple in the bar and we were definitely racially profiled. When I asked for manager she came with security before even asking what was wrong aggressively and said my bartender did her job and screamed it out for the restaurant to hear her as if we were making a scene. I intend to escalate this as high as I can go S the behavior of your bartender and manager were equal to being harrased. My wife felt uncomfortable in a city that's already on edge. If this is the type of behavior you allow your definitely in tge wrong buisness. I'm looking into legal help with this as well. You can look at tge video surveillance if you wish as you see I never become aggressive it was your staff that did the intimidating. I will never ever visit your ************* establishments also not having prices on your menus for drinks I'm pretty sure is illegal This was applebees in Manhattan

      Business Response

      Date: 05/02/2023

      This guest has contacted us as well through our online portal.  We have escalated this to the team that owns and operates the location.  If the guest has any questions or comments they can reach us at ************. The case number is 3109521.

      Customer Answer

      Date: 05/03/2023

       
      Complaint: 20000914

      I am rejecting this response because:

      Seeing how serious this matter is you would think someone would have messaged me by now or called me. This response is unacceptable to me. Someone should call me asap 

      ************ 

      Sincerely,

      *********************

      Business Response

      Date: 05/04/2023

      The franchise group that owns and operates this Applebee's location has been notified of the issues as described by the guest.  If the guest has any further feedback or wishes to discuss the matter further, they can reach us at ************

      Customer Answer

      Date: 05/04/2023

       
      Complaint: 20000914

      I am rejecting this response because:

      Sincerely,

      *********************

    • Initial Complaint

      Date:04/24/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Salad had bugs in it I have a video of the bugs crawling around

      Business Response

      Date: 05/04/2023

      Guest Relations reached out to and spoke to this guest to obtain further details on 4/25/23.  This was escalated to the group that owns and operates the restaurant in question to address.  The guest's case number is 3105489.  If they have any further feedback or questions, they may reach ** at ************.

    Dine Brands Global, Inc is NOT a BBB Accredited Business.

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