Complaints

This profile includes complaints for Dine Brands Global, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Dine Brands Global, Inc has 1097 locations, listed below.

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  Dine Brands Global, Inc

  10 W Walnut St Fl 5 Pasadena, CA 91103-3633

• 

  IHOP - International House of Pancakes

  1557 Merritt Blvd Dundalk, MD 21222

• 

  IHOP - International House of Pancakes

  2732 N Salisbury Blvd Salisbury, MD 21801

• 

  Dine Equity

  1608 Military Road Niagara Falls, NY 14304

• 

  Dine Equity

  2190 Goodman Street N Rochester, NY 14609

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/17/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We went to Ihop Middleburg heights. The server was rude, and they had my order wrong two times in a row. I wanted the steak omelet, and they brought it with turkey bacon. They took it back for 5 minutes and brought the same plate. When I pointed it to the server, she gave me an attitude.

  Business Response

  Date: 11/02/2022

  Business Response /* (1000, 5, 2022/10/18) */
  We have escalated this complaint to the team that owns and operates this IHOP location. Someone representing them will be in touch with the guest within 4 business days.

• Initial Complaint

  Date:10/12/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  -visited the ******** ** location in the beginning of august and I had a *** gift card and had issues redeeming the gift card
  -shift manager on duty used his keys to access the pin on the card and damaged the card, making the pin unreadable
  I contacted the store and manager agreed to get me a replacement gift card
  I haven't heard so I stopped into the store mid september and the manager was off and I requested a call back and have yet to receive a call back
  reached out to manager again and no response **********

  Business Response

  Date: 10/27/2022

  Business Response /* (1000, 5, 2022/10/13) */
  Thank you for contacting us. We received an initial contact in August from this guest. We then requested more information from the guest, and for them to call us on the phone for us to obtain the information we need to help them further. These e-mails were sent to ******************** on 8/20 and 8/25. The guest never contacted us so we were unable to proceed. If they would still like assistance, they can contact us at XXX-XXX-XXXX.
  
  
  Consumer Response /* (3000, 7, 2022/10/13) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Store manager agreed to replace the gift card (which is why I didn't call back the support number) but failed to follow thru on her part.. I finally got a response that she is taking care of it. If I do not have the gift card in the mail next week, I will reach back out via the *** number
  
  
  Business Response /* (4000, 9, 2022/10/13) */
  We have noted this in the guest's case. We'll be happy to speak to the guest further if they wish.

• Initial Complaint

  Date:10/12/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Previously (10/7/22) I went to ********* and my order was **** I had *** in cash & I told her to take off ** & that's what she did, why is it just now processing today (10/9/22) and coming up with a whole new balance? I didn't tell her to leave herself a tip. I didn't write one on the receipt either, so for *********** to take ***** instead of *** it put my account in the negatives and I want a FULL refund because #1 the food wasn't seasoned at all and I barely touched my food I only ate the mozzarella sticks. One of the plates were even sent back & shouldn't have been on the ticket because my boyfriend told her all he was paying for was the bread & his drink, that total was still *** on that ticket. I'm confused? The crew was **** & ******* **** every 5 minutes about ********* & other ********* out loud. Our waitress kept reaching over & talking over our drinks & appetizers. And the food was disgusting. I work in fast food, I understand having a-lot of customers at once, but satisfying the customers is what matters! Not get them in & get them out. I don't want a gift card, I don't want a free meal or desert I want my money back on my card.

  Business Response

  Date: 10/27/2022

  Business Response /* (1000, 5, 2022/10/13) */
  Guest issues have been escalated to the franchise to follow up and address.

• Initial Complaint

  Date:10/09/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went in to here and I got the cold chicken that tasted like it was fried in old grease and cold and also got fries that tasted hard as a rock and like 6 fries total that were cold also. I asked server to switch co slow for fries and they said they couldn't. They had food put in 5 mins after ordering. I didn't even get the co slow either . Staff was really rude . They had staff walk past me when I was waiting on table and they said nothing when I was waiting on service when I arrived. I asked waiter for BBQ sauce with I ordered and they have me ranch.

  Business Response

  Date: 10/26/2022

  Business Response /* (1000, 5, 2022/10/11) */
  We have added this feedback to the guest's existing case and have updated the franchise group that owns the location.

• Initial Complaint

  Date:10/05/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In November 2021, *************** visited *********** in *********** *** When we entered, there were several people waiting to be seated. The entire seating area was completely full. There were several tables already open in front of this waiting area. So we sat at the first open table in front of the waiting area where no one was sitting behind the host podium. ****** came and told us we couldn't sit there. I explained to ****** that ********* was ** years old and had an injury on her leg that was wrapped in gauze that she had from a recent automobile accident and that it was difficult for her to stand and wait. ****** said that she was told not to let anyone sit there. So, we got up and were standing. The host there, ******* came out and I asked him if we could sit there so my ************** didn't have to stand. I explained to ****** that ********* was 82 years old and had an injury on her leg and that it was difficult for her to stand. ****** said that no one was allowed to sit there. I asked ****** if she could sit at the first open table in front of the waiting area due to her injury. He said no, and we were forced to stand and wait. ********* is handicapped and this made it very difficult for her. Then a few minutes later, a******** family of 5 to 6 people came in, and ****** immediately sat them before all the others waiting at the very table that we were told to move from where no one could sit at. I asked ****** why was he allowing this. ****** **** me that no one could sit there because they were reserving that table for this ******* family because **************************************** ***** We waited approximately ten more minutes to be seated. People that came in after us were seated before us. The manager did nothing to help. Upon leaving, no employees held the door open for us. As I walked ********* to her car in the *********** spot, I saw ****** holding the door for an elderly ******* ***** but did nothing to help *********. They ******* us ****

  Business Response

  Date: 11/01/2022

  Business Response /* (1000, 8, 2022/10/21) */
  We have reached out to the guest to retrieve details of locations visited. We have yet to receive a response from the guest.

• Initial Complaint

  Date:09/27/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I visited Applebees on Sept. 18, 2022. I payed 425.00 towards the bill with my debit card. The balance was paid in cash. Later on that night I received notifications that I had been debited 3 more times. The next day I called the manager,&told him about the issue as well as how Ireceived cold food. He told me that I was only debited one time, & disregarded my other issue. I called the Applebees customer service number, & was assured my money would be returned in 72 hours. My money was not on my card in 72 hours, In the meantime I had to borrow money to cover a bill. The money was not returned until 9/26/22. After what I had to go through, I shouldn't of been charged anything. The issue of the temperature of my food was never addressed.
  

  Business Response

  Date: 10/18/2022

  Business Response /* (1000, 5, 2022/10/05) */
  We have added these comments to the guest's existing case and will reach out to the group that owns and operates the location to update them.

• Initial Complaint

  Date:09/27/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Visited restaurant 9/22/22 around 8pm. The server made a mistake and we were charged $93.15 instead of our actual amount of $68.10. The Shift lead ****** **** voided the $93.15. We then paid $80.00 in cash to the server and within that $80.00, we tipped her $10.00. As we were leaving, we were followed outside by ****** **** and he told us to pay our tab. We politely asked him to confirm with the server because we already paid. We proceeded to leave and he began taking pictures and recording videos of the license plates of our vehicle. We exited out the car when we noticed he was taking pictures of our car and we went back into the restaurant to ask the server to please inform him that we paid already. He immediately assumed that we didn't pay rather than checking with our server first. We had no ill intentions but we were treated as such. He never apologized and he never confirmed with us that he deleted the pictures of our personal vehicle. We are very concerned for our safely as he may still have these pictures and this is a violation of our privacy especially when we weren't at fault.
  

  Business Response

  Date: 10/19/2022

  Business Response /* (1000, 5, 2022/10/01) */
  We received this guest's contact information as a second guest of the same party related to BBB Case XXXXXXX. We have responded to that case, and the franchise company has indicated that this case relating to the visit has been closed and the guests have been contacted. If either guest has not heard back, we can send an update to the franchise team asking them for further action to be taken as soon as possible.

• Initial Complaint

  Date:09/26/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ********** has not refunded me for the bad service and the bad food. They have not done anything to remediate the situation and also the utensils were dirty when I went. This is the second time I've had the exact same issue at this exact location. It's almost like the company doesn't care about fixing issues that exist in the restaurant.

  Business Response

  Date: 09/27/2022

  Business Response /* (1000, 5, 2022/09/27) */
  We have added these comments to our existing case for this guest and have escalated this to the franchise group that owns this location.
  
  
  Consumer Response /* (2000, 7, 2022/09/27) */
  (The consumer indicated he/she ACCEPTED the response from the business.)

• Initial Complaint

  Date:09/26/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 16, 2022, between the hours of 9:00 pm to 1:00pm, I went to Applebee's Grill & Bar, ask the bartender (********) if I can get another chair added to the Bar, because I had 2 other people joining me at the bar, when I tapped her on her shoulder to asked her, she was upset because I tapped her, so I apologized to her, she said, in demeanor tone, I just don't like people touching me. It looked like she wanted to kill me, the look she gave. Once, the other 2 friends of mine got to the bar, she left us sitting there for 30minutes before she asked if we wanted a drink, finally when she did, one of my friends spends a lot on drinks at the bar all the time. My friends were noticing she was treating me very rude and mean, then the bartender told my friend I like people like you, like saying she did like me. I did nothing to this woman but tapped on her shoulder. I never had such a bad experience with any bartender in my life. I want to go back, but I am afraid to go back, because of the awful treatment I received. Already, we have water shortage, she leaves the water running in the bar area for hours, this man was timing her, he said, she is wasting water. My friend still needs to look at his receipt to make sure she didn't over charge him, he said, it looks like she did. The other bartender wasn't working the bar, I believe his name is ****, he has a wonder personality, and he is a great bartender, so far. That ******** really is the worst bartender, she will only serve the ones she likes that I regulars, others, she makes wait for a long time. My guy friend was so mad she was treating so bad, even my drink is awful, like watered down. I honestly did nothing to this woman. No bartender should ever treat a customer like this, my guy friend spends a lot of money at this bar for her to treat bad.
  

  Business Response

  Date: 10/19/2022

  Business Response /* (1000, 5, 2022/10/01) */
  Reached out to guest by email to confirm the location she visited.

• Initial Complaint

  Date:09/25/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went ************* on Sunday 9/18/2022. When it was time to pay for my order my card was charged 6 times. Frustrated I called ********** on Monday 9/19/2022 and was told that there was an issue and they were working to fix it. After calling my bank they stated I had to get ********** to release the the 5 charges. ********** said they only see 1 charge so they wee unable to do it and the other charges should drop off in 3 days. On 9/20 my ********** charge posted to my account but was still holding the other 5 extra charges. I called Corporate office and there was message stating that they were aware of the issue and stated should drop by the end of the week. Everyday I occurred overdraft fees from autobills that came out because ********** still had 5 pending transactions. On Friday 9/23 I called Corporate again and was told charges would drop by the end of the day. It is now Sunday 9/25 and charges are still pending along with overdraft frees on my account. My bank keeps saying they cannot release the money because ********** still has the charges pending on their end. I am frustrated and been out of money for 7 days and it is not fair. I need my money as well as compensation for all the bills, diapers, and my daughter Birthday that was compromised because of this glitch.

  Business Response

  Date: 10/10/2022

  Business Response /* (1000, 5, 2022/09/27) */
  We received calls from this guest in our deparment and have advised them of the issues in question. Our credit card processing company is working their hardest to resolve this matter with all guests who were effected. Since this was a national issue and happened at all Applebee's locations, it is taking some guests' longer to have charges drop off. If for any reason charges end up posting, we have a form to submit to ***********. We would suggest contacting the banks to find out their pending period, or contact guest relations back about this if they have charges post. That way we can provide them with the *********** form.
  
  
  Consumer Response /* (3000, 7, 2022/09/27) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I think it's horrible that there is no compensation for those that were out of money for over a week. *************************************************** had to scrape up change**************************************** and gas to get to work all because my money was tied into this glitch created by ***********. I finally got my money released this morning 9/27. How awful to tell consumers to just wait and suffer over a week until they can fix the issue. I understand things break but never in my life have I had to wait this long to get it taken care of. I have suffered an incredible amount of stress************************************************
  
  
  Business Response /* (4000, 9, 2022/09/28) */
  We have received this additional feedback and added it to the guest's current case. If the guest has any comments or questions, they can reach us at XXX-XXX-XXXX.