We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Restaurant Management

Dine Brands Global, Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Restaurant Management.

Complaints

This profile includes complaints for Dine Brands Global, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Dine Brands Global, Inc has 1097 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 311 total complaints in the last 3 years.
    • 90 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/03/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered food to go, and when I opened the container there was a fly in the pancake. I called the restaurant immediately to complain and I was told that there was no one there who could resolve the complaint, despite it being 7pm on a Friday. They requested that I call back the next morning at 7am, after asking multiple times the worker said the manager is there 7a-2p. I do not want to have multiple phone calls surrounding this incident. I would like a refund for the meal.

      Business Response

      Date: 12/06/2022

      ******************** post an update regards on this. "I spoke with this customer today and this was sent to ********* in error and should have been sent to IHOP"

      Business Response

      Date: 12/13/2022

      We have added the guest's feedback to their existing case and will update the team that owns this location.

      Customer Answer

      Date: 12/13/2022

      (The consumer indicated he/she DID NOT accept the response from the business.)
      They did not offer a refund. I have a dispute with the card I used and a temporary credit. If they could approve the refund so the card carrier can close the case then I would approve of the response. The company policy is to respond in 4 days and I do not have a refund 11 days later

      Business Response

      Date: 12/14/2022

      We have added this feedback to the guest's existing case and have notified the group that owns and operates the location.

    • Initial Complaint

      Date:12/02/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On November 23rd 2022 I ordered take out from Applebee's, I paid for it online and my total was ***** they charged my card for ***** I contacted the business on Saturday November 26th ************************************************ it was tip added and I said no I did not add tip because I was picking it up. My husband picked it up and signed the receipt and circled the amount ***** and he did not add a tip. They looked into it and returned my call and said the " tip was charged to the wrong card" and that they would refund me the full amount *****, this was Saturday the 26th, I called back on the 29th and was told a refund was issued and would credited back to my card, I have received nothing and my bank has received nothing. I called today December 2nd 2022 and was now told they didn't give the correct card number for the credit to be issued to so they sent the right call number to there district office on Tuesday the 29th. They were supposed to return my call and tell me where my refund is and nothing. I have talked to 2 people at this Applebee's with the main person being ******* a manager or assistant manager. I am wanting help to get this resolved, this is so wrong and makes me wonder how many others have been charged a tip they did not authorize. Please help me, this business needs to be told this is not right to take monet they were not authorized to take.

      Business Response

      Date: 12/06/2022

      We have escalated this to the franchise group that owns and operates the Coldwater Applebee's. They will be in touch with the guest within 4 business days.

    • Initial Complaint

      Date:11/26/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made three attempts to order **** via my app... ordered previously with no issues but on the 24th and 25th it wasn't working... charged my card, stole my points but no food was delivered. We didn't even get a confirmation from **** hence the repeated attempts. Finally ordered via ********* and I can't figure out how to get my points from the purchase. I'm planning to dispute the charges... but you also stole points from previous purchases. As a brand ambassador and professional reviewer I'd appreciate a quick resolution. I've posted only positive reviews previously and this makes me look bad

      Business Response

      Date: 12/15/2022

      Business Response /* (1000, 5, 2022/11/29) */
      Guest also called us and concerns were escalated to the franchise team of this location.

    • Initial Complaint

      Date:11/16/2022

      Type:Product Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello. I ordered a double cheeseburger on your website for delivery on November 2, 2022 and I would like a refund because my food was undercooked in one corner. The restaurant was *********** on ******* **** ********

      Business Response

      Date: 11/29/2022

      Business Response /* (1000, 5, 2022/11/17) */
      We have received the following information on the guest's case which was submitted to the franchise team this week:

      This is the same contact from Guest Relations #XXXXXXX. I responded to that contact as well. This guest is a habitual problem for the store and has contacted guest relations twice on the exact same problem. I have spoken to the guest and she is aware that we will not be providing refunds in the future. She has received all refunds that the store said they would give her up to this point.

      Thank you,
      ******
      Area Director

      From Guest Relations end, we have also made the *** complaint available to the franchise team but any further action or resolution will be at their discretion.


      Consumer Response /* (3000, 7, 2022/11/17) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      This ********** location is not very friendly. I need my payment to be sent back to me for the order I placed on the ********** website.

    • Initial Complaint

      Date:11/12/2022

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      11/12/2022 my wife went to **** location************************************ at 4:40 pm to pick up some dinner, she advised that she stood there for 25 minutes & not 1 person came to take her order, instead she could see workers looking at her & laughing & talking loudly, a lady walked in saw my wife standing at the counter she asked her how long she has been there standing. The lading told my wife each time she comes she has to wait or just leave; this is the 3rd time this year this has happen**** ********************************** I eat there all the time with no issues so why is it such an issue for a customer to pick up food or place an order my wife she left out & so did the lady.

      Business Response

      Date: 12/08/2022

      Business Response /* (1000, 5, 2022/11/16) */
      We have escalated the case for this guest to the franchise team ***************. They should hear back from a member of management between today and Monday at the latest in regards to resolution of their case.


      Consumer Response /* (2000, 7, 2022/11/24) */
      (The consumer indicated he/she ACCEPTED the response from the business.)

    • Initial Complaint

      Date:11/12/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On October 29, 2022, I ordered on the **** app for curbside pick-up - order******************** for $23.58. I was not feeling well, could barely walk, and was not dressed appropriately to get off in public because it was supposed to be a quick trip to pick up a curbside order. When I arrived to pick up my order, I called **** to let them know. The gentleman who answered said I had to go inside the restaurant to pick up my order. I explained the reason I ordered curbside. He then said, " OK, it will take me about 5 to 10 minutes to bring your food. I said ok. I waited 15 minutes and called the restaurant for the second time. The same gentleman said I will bring you the food as soon as I can. At that point, I requested a refund because my food would be cold. He asked me to hold because he would talk to the manager. The same gentleman got on the phone and said he needed to take my information, and they would process the refund. I called **** for the second time on ********* because I did not receive the refund. This time I did get a manager's name- *******. I explained the situation. ******* looked for the order and found it. She then told me she would process the refund. I did share my concern that this is precisely what I was told last time. She said I do not know who you spoke with before, but it wasn't me. I will process this refund. So I took her word. On *********** I called for the third time and spoke with another manager - ****** ******** I explained the situation again. He could not find my order. So he took my information and said he would talk with *******. I am reaching out because **** is giving me the run around for services not rendered. Please help.

      Business Response

      Date: 11/28/2022

      Business Response /* (1000, 10, 2022/11/16) */
      We have received the guest feedback, created a case for them, and have reached out for further information as well. We need to know which **** location was visited before we can follow up further with one of our franchise teams for resolution.

    • Initial Complaint

      Date:11/03/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I visited apple bees and my experaince on October 11th for an anniversary dinner with me and my partner and the service was horrible. When we first checked in we were told to advance to the 2nd floor. Once we got the the 2nd floor , the host was very ********** and seemed to busy to answer my question about how long the wait would be for a table of 2 . After most of the people in the lobby were seated , the host ended up going somewhere else leaving my partner sitting there for about 20 minutes . A female host came up to me and my partner about 3 different times to ask how many people need to be seated. She would say okay and just walk away . After about 20 minutes I observed ( I'm guessing a old employee who stopped by to say hi ) get greeted by different host and waiters . The conversation they were having right in front of customers were very inappropriate. Ranging from comments about management to overall well being . After the conversation the same female host who asked me and my partner multiple times about our seating offered the said ex employee seating for 2 for him and his partner but that's when he turned and pointed at us and said " I think they were here first " ... that's when the female host said " oh " and proceeded to seat us . Both me and my partner ordered food , I got the ******** chicken shrimp plate ( which I recieved was **** warm ) and he ordered 4 cheese mac and cheese with ******** According to the pictures it was supposed to be 4 chicken tenders with mac and cheese but when we got the plate it was literally 1 chicken tender cut into 4 small peices . (FALSE ADVERTISING ) . He didn't enjoy his food because it wasn't hot either plus the portion wasn't what we seen in the picture. This night ended up being a waste of time and money due to Apple bees poor customer service and false advertisements on menu .

      Business Response

      Date: 11/08/2022

      Business Response /* (1000, 5, 2022/11/04) */
      We have reached out to the guest to obtain more information in order to make sure this is escalated and resolved.


      Consumer Response /* (3000, 7, 2022/11/04) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      I've tried to reach out to them an all they asked me was the address of the location . They didn't seem like they had any intentions of fixing problem


      Business Response /* (4000, 9, 2022/11/08) */
      We reached out to the guest to obtain the location they visited, which they provided. We escalated this to the team that owns and operates the location. We will send an update to that team right away.


      Consumer Response /* (4200, 11, 2022/11/08) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      No one has reached back out to me

    • Initial Complaint

      Date:11/01/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I'm a regular customer at my neighborhood*********** restaurant. I had the most ************* *************** ********** visit I have ever experienced! I was giving the wrong check and was charged and incorrect amount. Our waiter ****** realized after we signed and paid that she charged us the wrong amount and asked to swipe our card again for yet another hold of *********** We asked ****** if she can just charge us the difference as we can't have *** hold on our account, she advised she not sure we asked if she could speak with her manger . Acouple minutes goes by and manger **** ondorff comes out and demands the card bc of the error . We kindly explained to her that we can't have our card changed again because we have other things coming out. We asked if we can just pay the difference. **** advised no because she has already canceled out the first debit amount and we will get that back. We explained yet again the amount has came out of our bank , and we can't have a double hold. **** then in front of many customers ***** up our receipt in front of our face and ***** wel then free meals and runs off to the back. I tried to get her attention but she was very upset that things didn't go her way. I then had to go to the back ask for her name and advised her I need mg receipt back and the original copy . She lied to me and told me it was gone , I then told her I would not be leaving with out it. I then adivsed her what she did in front of other customers and us was very ************ and ************** and I was filling a complaint ! I would like for this to be reviewed and would like for someone to give me a call . Thank you

      Business Response

      Date: 11/14/2022

      Business Response /* (1000, 5, 2022/11/03) */
      This guest contacted us on 11/1 and we have escalated their case for follow up with the franchise team over ******* *** They can contact us back if they do not hear back by Monday (11/7).

    • Initial Complaint

      Date:10/31/2022

      Type:Billing Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to **** # **** in ******** ** on 10/8/2022, check number XXXXXXX. Repeated efforts to pay using the **** app failed so I paid with cash. Later, I found 2 charges on different credit cards, 1 for ****** and the other for ******* I contacted Customer Service on 10/17 and case number XXXXXXX was created without any follow-up. I submitted an online complaint on 10/25 and case number XXXXXXX was created, again without any response. I am seeking at least full refunds for the 2 credit card charges.

      Business Response

      Date: 11/14/2022

      Business Response /* (1000, 5, 2022/10/31) */
      We received the same feedback from the guest through our website; this has been added to the guest's existing case and escalated to the ownership of this location.


      Consumer Response /* (3000, 7, 2022/10/31) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      The response mimics the response to my previous contact attempts.

    • Initial Complaint

      Date:10/21/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I called 3 separate times to ask when the kitchen was closing they said 11:30 was when they stopped serving and that they closed at 12. I show up here at 11:25 and I was refused seating and told they were closed. This resturant needs better staffing because I was treated poorly they looked at me like I was crazy and then refused to seat me.
      Store location XXXXX park ** ***** ** XXXXX

      Business Response

      Date: 11/01/2022

      Business Response /* (1000, 5, 2022/10/21) */
      Thank you for contacting us. We are happy to assist this guest. We have escalated their comments to the franchise team for follow up and they should hear back from a representative via e-mail or phone call by no later than Wednesday.

    Dine Brands Global, Inc is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.