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Business Profile

Restaurant Management

Dine Brands Global, Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Restaurant Management.

Complaints

This profile includes complaints for Dine Brands Global, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Dine Brands Global, Inc has 1097 locations, listed below.

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    Customer Complaints Summary

    • 312 total complaints in the last 3 years.
    • 91 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/05/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I PLACED A TO-GO CURB SIDE ***** WITH THE APPLEBEES IN ***************** WITH A GIFT CARD FOR $33.00 AND A CREDIT CARD FOR .0.12 BUT I WAS UNABLE TO GO PICK UP THE ***** SO I CALLED TO CANCEL IT SO THEY NEVER CANCELLED THE ***** AND HAS REFUSED TO ISSUE MY REFUND AND I NEVER PICKED UP THE ***** THEY STOLE MY MONEY AND THE FOOD I HAVE CALLED THIS BUSINESS OVER 20 TIMES AND THEY STILL HAVE NOT REFUNDED ME

    • Initial Complaint

      Date:07/02/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My husband and I recently visited the Applebee's location at ****************************************, and we were extremely disappointed with our experience. Our check number is ***********, dated 06-22-24, and the receipt was reprinted at 10:00 pm by the manager upon my request for a copy.When we arrived, the bar was relatively empty with just one other person present. Initially, everything seemed fine until I overheard a concerning interaction. A customer beside me ordered a drink and was told by the bartender that it cost $4.32. The customer paid with a $20 bill, and the bartender retrieved $15 from the tip jar for change without entering the transaction into the computer or giving the exact change. This raised immediate concerns about the integrity of the service.When we asked for our check, the bartender brought it to my husband who paid with his card. However, the receipt provided for the tip did not include the detailed breakdown of our order. Upon requesting the itemized receipt, I noticed we were incorrectly charged $10.99 for a SPIN DIP, which should have been included in our 2 FOR 30$$ meal deal. When I pointed this out, our bartender informed the manager, who instructed her to CashApp us the $10.99 instead of removing the charge from our bill; we obviously declined. I find it highly unethical and suspect that a restaurant would be unable or unwilling to correct a billing error directly.Despite the frustration, my husband still tipped the bartender $15.00 out of kindness. However, the entire experience left a sour taste in our mouths, as we felt scammed by this handling of our bill. Ultimately, I had to insist that the bartender at least prepare the SPIN DIP for us to take home, given that we had been charged for it.This experience has significantly impacted our perception of your establishment.

    • Initial Complaint

      Date:06/18/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Employees extremely rude and using inappropriate language. Occurs during late night/early morning hours. Occurs at ******/******* location in *********.

    • Initial Complaint

      Date:06/17/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I'm writing this in REAL TIME! I submitted an online order for pick up at 11am June 16, 2024.Knowing there may be a wait I arrived at 11:20. I waited 10 mins. My order wasn't ready I left for 10 mins and returned. After waiting another 10 mins I asked the asst *** about a refund. I was told no, not Father's *** because it's too busy. After waiting another 30 MINUTES AND watching people come after and leave before me AND watching people come and be seated for groups. I asked the attendant how people who are clearly coming in after me leaving before me, he said in the back they're just making the orders as they want to. I told the asst. *** I'm diabetic, and showed her my sensor. She offered me a seat and orange juice. I told her I've been waiting for over an hr for an order over the app that was supposed to be done by 11. She said they don't put in the times.She bought me out an oj and told the attendant to watch for my order. I went outside because i was getting hot and came back in and waited again. I was just told they have my order and it will be coming out soon. It's 11:53.I got my food. It is hot, I guess that's good. The attendant apologized as he had been all along. I'm in my car. 1ts 12:57.

    • Initial Complaint

      Date:06/14/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This business is in constant disarray. Each time I or my family have visited, the wait time is excessive, the workers are arguing and twerking in the dining room, the staff curses at each other and the customers. If you ask to speak to a manager, they literally make you wait an hour and then nothing is done. There were literal underaged children coming from the kitchen area. A waitress was chewing with their mouth open when they brought out my food. The manager made me wait over an hour to adjust the receipt. There is no true leadership, no organization, and no professionalism. The next step is to contact the state health department. The dishes are dirty and there is an attitude when you ask for plasticware. I watched two people from the kitchen almost become involved in a physical altercation in front of customers. Im not sure who to contact but this is unacceptable and someone needs to intervene immediately. I will be reaching out to the health department and following any steps given.

    • Initial Complaint

      Date:06/07/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I came here for my granddaughter&#**;s graduation and my total was $56.57 and was charged $80. I crossed out the tip area because I tipped in cash. I was told my money was refunded and it still is not showing on my card. The store continues to tell me to call my bank which I have but they keep telling me Applebee&#**;s charged $80. The store is unwilling to work with me to get my money back.

    • Initial Complaint

      Date:06/05/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I tried calling the "IHOP Restaurant Support Center" at the phone number provided to complain about a problem I've been having with their website and was told that their phone lines are closed even though I made the call at about 4:20 PM Pacific Time and their website says the support center's hours are 8 AM to 5 PM Pacific Time. This is completely ridiculous and something should be done about it. Thanks for the help.

    • Initial Complaint

      Date:05/21/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I got a chicken sandwich and there was plastic that was cooked on my sandwich and I ate it. I have picture sent it to the Operation manger as well. It look 5 people to tell me that it was not a big deal and 1 month later called again and got *****. This happened on 04/26/24.

    • Initial Complaint

      Date:05/06/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We purchased a $50 gift card from Applebees @ ***************************************************************** and earned a $10 bonus card. Upon our first visit after that purchase we attempted to use the $10 card and was told it couldn't be accepted because it wasn't registered. Today, May 5, 2024 we went to the same restaurant for lunch and attempted to use the $50 gift card purchased at that restaurant only to be told there was no money on the card. We have been cheated out of $60.00 by this restaurant.

    • Initial Complaint

      Date:04/30/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have two issues to report. The first one is that in the womens bathroom, the middle stalls toilet is missing/ripped out. They have the hole stuffed with some sort of paper/cloth but the fumes from the sewage are really strong in the bathroom & coming out into the restaurant. It is really disgusting and concerning. Second, they are repeatedly double charging every time you use a credit card. They charge the amount without the tip & then the amount with the tip. The amount without tip is a pending charge that eventually falls off but you are out the money in your bank account for over a week until the extra charges finally drop off. In this case, there is an extra $101.87 in pending charges. So, instead of the $128.87 being deducted from my accounts, there are $230.74 in charges until that additional $101.87 pending charge drops off. What if someone does not have enough to cover the second charge & receives an insufficient funds charge from their bank? What if they need that money in their bank but can not access it due to the extra pending charges. I have brought this to their attention multiple times and they still continue to charge my card twice and make me wait a week until they drop the pending extra charge. They should only legally be able to debit your card for the agreed upon amount and not $1 more. They certainly should not be allowed to place two pending charges one with and one without the tip and make you wait a week before dropping be second charge. No business should ever be allowed to debit your card for any more than you sign for under any circumstance.

    Dine Brands Global, Inc is NOT a BBB Accredited Business.

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