Complaints

This profile includes complaints for Miko's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Miko

  Pleasanton, CA 94588-3705

  
• 

  Miko

  6200 Stoneridge Mall Rd Ste 336 Pleasanton, CA 94588-3702

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/20/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 12, 2024, I purchased a digital chessboard from ************************* for $322.24 USD (Order #RNCT15534). The product was promised to be delivered by Christmas, as it was intended to be a gift for my ****** of December 20, 2024, the product has not been shipped. I have contacted ************************* multiple times through their customer support channels, but I have only received generic responses and no concrete resolution. They recently informed me of a technical error but did not provide a specific timeline for shipment or offer a refund.This delay and lack of communication have caused significant frustration, as ************************* has not fulfilled their commitment or addressed my concerns in a satisfactory manner. I am now seeking resolution through the BBB to hold the company accountable.

  

  Business Response

  Date: 12/25/2024

  We have accepted the cancellation, and we will process the refund.

• Initial Complaint

  Date:12/19/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a Miko robot and 1 year subscription of Miko MAX on December 15. The website clearly advertised that orders were still being taken to receive before Christmas and that Id receive my package within 3-5 days within the **. For 5 days now the status of my order has been waiting to be processed. I have not been able to talk to a human, only a bot, despite multiple attempts to reach someone via chat, requesting a phone call, and creating a ticket. The chat tells me someone will be with me in 6-8 minutes and then we wait hours and nothing. The chat closes and we receive the same email everyday stating that our order is processing, well get an update within 72 hours, and that our item will be shipped in 5 days, and will arrive by Christmas. When checking on the status of my claim it states that my claims are all resolved despite never talking to an actual human in customer service. I have requested them to cancel and refund me but I got another bot email stating that they dont start refunds until I receive the item. I have a feeling this is going to be a challenge getting a refund even after receiving and shipping back the item.

  

  Business Response

  Date: 12/23/2024

  We have processed this order and shared the tracking details with the customer, and the shipment is currently on its way. The product will be delivered soon.

• Initial Complaint

  Date:08/15/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 29, 2024 I purchased two twin beds from Miko Decor. The delivery date was between July 15, 2024 through July 31 of *********************************************************************************************************************************** with an Earlier timeframe however they were unable to Accommodate me so on July 5 2024 I Spoke with ***** and canceled my order While leaving my my Home on July 7, 2024 I noticed the two beds sitting on my porch. They were delivered after I canceled and without any form of notification no email text phone call doorbell ring nothing I called on July 7, 2024 and spoke with miko representative. I explained the items Were canceled and I do not know Why they were delivered she said she would look into it, however never got back to me on August 4 2024 I spoke with ***** thereafter an email was sent.unfortunately we cannot cancel an order without fees once it has been shipped(Why was it shipped the order Was canceled on July 5, 2024.) The email states that it was delivered on July 6 of 2024. I did not see it until July 7, 2024 it also states there is a 25% restocking fee of $60.60 shipping was $41.12 then shipping was $41.24 all of which is nonrefundable and shipping back to merchandise. Its a customers responsibility and I can use whomever carrier I would like, but that would be an additional fee as well it also stated that I should try to sell the merchandise to avoid fees. The order should not have been delivered because it was canceled On July 5, 2024 delivery on July 6, 2024 and noticed on July 7, 2024.., If they couldve accommodated my request, why did they Not just offer me something a little earlier instead Of only offering me delivery between July 15, 2024 and July 31st 2024 and my opinion it was just dropped off without any notification so they would be able to keep my money or charge me all of these fees for merchandise that was already canceled My purchase price was $302.32

  

  Business Response

  Date: 08/20/2024

  The customer has purchased furnitures and incorrectly the complaint has raised to Miko. We at Miko do not sell any furnitures and we have informed the customer to contact the ********************** ************* for any assistance related to the furniture products.

• Initial Complaint

  Date:07/17/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was charged for a subscription that my does not use, no refund is available. Order was canceled and there is no way to contact actual person only ai robot.

  

  Business Response

  Date: 07/17/2024

  Thank you for the message. We have initiated this customer's refund, and it should be reflected in the customer's account within 5 to 7 business days. We emailed the customer to communicate this update.

• Initial Complaint

  Date:07/15/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a chess board from Miko. When it hadn't shipped after a week, I contacted them to cancel the order since it was to be a gift and would not arrive in time for that. After 6 more days, no refund has been initiated. Staff at Miko reply to my emails saying that the refund request has been passed to the appropriate people. Those are just canned replies and I don't believe they will ever process the refund. I believe they are scammers selling products they do not intend to deliver.

  

  Business Response

  Date: 07/16/2024

  Thank you for the message. We have initiated this customer's refund, and it should be reflected in the customer's account within 5 to 7 business days. We emailed the customer to communicate this update.

  Customer Answer

  Date: 07/16/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************

• Initial Complaint

  Date:06/14/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Miko Robot for my children for Christmas. After opening the product was too juvenile for their age group. I reached out to the company and they approved my return. After returning the product they are refusing to refund my money. I also paid for a subscription that was never refunded as well. The subscription was never used. The return label was scanned in at my local United States postal service. They are refusing to refund my money stating that they never received the package.... Which they did. Also they never refunded my money for the year subscription.

  

  Business Response

  Date: 06/19/2024

  We have reached out to the customer for more information but have not yet heard back. We are here to help when they respond.

• Initial Complaint

  Date:06/01/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered miko mini for my child for Christmas. It was nothing like the advertisement. We never expected perfection on performance but this was a complete waste of money. Miko did not respond to commands, was constantly pausing, loading and doing things not asked of it. I wrote an honest review on Amazon. The company reached out to me aggressively. They wanted to send me a miko in exchange for a review change. I said I'd do it. They wanted proof of a 5 star review. I sent it. They said give us some time to send miko. 6 months has gone by. They were scamming me for a good review. They never sent miko. I have since changed my review from 3 stars to 1 with a description of their underhanded moves. I told my 4 year old he was getting a big miko, the only reason I agreed to do this, and they upset him. He wants one that performs and I have to tell him that neither we nor anyone we have told about this will give them any money because what they did was disgusting. What I really want as a resolution is my time back that I wasted on this toy and these people but I know that isn't possible. I'd love to have my money back because miko is nothing but clutter in the back of the closet and I only bought it based on false advertising. Miko does absolutely none of the things as advertised. Consumers beware, the reviews are not real and the product is not as described.

  

  Business Response

  Date: 06/07/2024

  We have reached out to the customer for more information but have not yet heard back. We are here to help when they respond

• Initial Complaint

  Date:05/29/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 25, 2023, I purchased a Miko 3 for my 6-year-old daughter via the company website, which cost me $181.37 (the receipt from my email is attached to this complaint). I FINALLY received this product after waiting 3 weeks, which was filled with emails giving me the runaround saying there were "unexpected circumstances" and "slight delays", all the while urging me "not to worry".After getting this sorry excuse for a tablet with wheels unboxed, I registered myself through the Parent App, and somewhere along the lines, I had to input my credit card information to get a free trial of the Max ************* I didn't think much of it. Fast forward to when the trial ended and I see a $99 charge on my credit card for the annual Max ************* I immediately contacted Miko directly and asked for them to cancel the subscription and issue me a refund. I had to threaten to escalate the situation (via BBB) before they finally agreed to give me my money back.This is just the backstory leading up to my complaint.One day earlier in April, the Miko 3 just stopped working. I emailed customer support on April 13th, and after some back-and-forth, I was instructed to send the Miko unit back. I was informed that once they received my defective device, a look-a-like Miko would be shipped to me as a replacement. I sent the defective Miko back on April 27th. Since this date, I have received countless emails saying there are shipping delays, issues with the courier, processing problems, etc. One email said my replacement Miko was dispatched via ***** and gave a tracking No., but the status just says "label created" - this was May 7th, it's now May 29th. I even got an email at one point that said it was delivered on March 7th (before I even had an issue with the original unit).I have asked for my money back multiple times - but I get the same response, which is to BE PATIENT. No, no, no. No more waiting on these people. Just give me a refund and keep the **** robots. PLEASE!

  

  Business Response

  Date: 06/04/2024

  Thank you for the message. We have initiated this customer's refund, and it should be reflected in the customer's account within 5 to 7 business days. We emailed the customer to communicate this update

  Customer Answer

  Date: 06/11/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I was issued a refund for the full amount, and it posted to my Credit Card.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:04/04/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was charged subscription fee after cancelling account during free trial period. Contacted company and they refused to refund account. Tried to log in to ensure no charges are made in the future and I get an error that there is no account set up. I am unable to cancel any future charges and was still charged the subscription fee.

  

  Business Response

  Date: 04/05/2024

  Thank you for the message. We have initiated this customer's refund, and it should be reflected in the customer's account within 5 to 7 business days. We emailed the customer to communicate this update.

• Initial Complaint

  Date:03/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered two Miko robots for my kiddos for Christmas costing me $180.20 after seeing ******** ads. These robots would not work and I worked their customer service team for weeks when we decided to return. The return request was approved by the company and we sent the two robots back in January for a full refund in 5-7 days (as we were told), here we are end of March and have no refund and basically constant messages to the company with no help. I have escalated this issues to PayPal with hopes I receive my $180.20 back, super disappointed!

  

  Business Response

  Date: 03/26/2024

  We would like to inform you that we have requested your bank to process the charge back in your favor, and the bank can process the refund anytime. We request that you contact them and ask them to expedite the process.

  Customer Answer

  Date: 03/26/2024

   
  Complaint: 21478109
  
  I am rejecting this response because I paid the merchant via PayPal I did not pay via personal bank therefore the business should refund my payment in full back to my method of payment which was PayPal.
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 03/31/2024

  Thank you for the message. The chargeback has been closed in the customer's favor, and the bank will process the refund back to the customer's source account, which is linked to PayPal.
  
  

  Customer Answer

  Date: 04/02/2024

   
  Complaint: 21478109
  
  I am rejecting this response because I have yet to receive the refund that has been talked about for weeks. I will not accept this until the refund is processed in which I will upload proof. 
  
  Sincerely,
  
  ***********************