Important information
- Customer Complaint:
BBB’s business profile for Miko was created in January 2020. A review of complaints was completed in December 2024.
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Complaints
Customer Complaints Summary
- 124 total complaints in the last 3 years.
- 13 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/23/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint: 21478109
I am rejecting this response because I paid the merchant via PayPal I did not pay via personal bank therefore the business should refund my payment in full back to my method of payment which was PayPal.
Sincerely,
***********************
Business Response
Date: 03/26/2024
We would like to inform you that we have requested your bank to process the charge back in your favor, and the bank can process the refund anytime. We request that you contact them and ask them to expedite the process.Business Response
Date: 03/31/2024
Thank you for the message. The chargeback has been closed in the customer's favor, and the bank will process the refund back to the customer's source account, which is linked to PayPal.Customer Answer
Date: 04/02/2024
Complaint: 21478109
I am rejecting this response because I have yet to receive the refund that has been talked about for weeks. I will not accept this until the refund is processed in which I will upload proof.
Sincerely,
***********************Initial Complaint
Date:03/23/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a blue miko mini robot off Amazon. A gift that was for my son for Christmas. This robot never worked. It had a lot of Wi-Fi connectivity issues and if you cannot connect to Wi-Fi, it will not work so I couldnt get past that point no matter what I did for troubleshooting so I requested on the Miko site to get some help with this product and they were automatically going to upgrade it and send me a blue Miko 3 with the instruction of after receiving the Meiko three to put the Meiko mini in the box and ***** will pick it up well now it is 86 days later and it has been nothing but a runaround to the point where customer service is going off topic and relations to the other Miko mini robot that they did send the replacement for that I did ship back to them which I have an email confirming that they got the robot but they will not do anything about what was originally promised. They will not send me miko three so I can send the Miko mini back.Business Response
Date: 03/25/2024
We have reached out to the customer for more information but have not yet heard back. We are here to help when they respond.Initial Complaint
Date:03/03/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I order the Robot on 12/2/23, received it on 12/20/23. It never worked and wouldn't connect to the app I had to create to have it work. on 12/23/23 I contacted customer support. All they do is same the same thing that they will elevate it with the ****** and call back but instead of call backs they send false emails. After 2 days of back-and-forth emails nothing is done, on 12/26/23 they send an email claiming I have not been in contact with them and will close the ticket, however I responded to that email, and I did not hear back from them until 12/29/23 with the same generic email that they are looking into the matter. On 1/11/24 after no response from them I requested to return the robot which I was still in the 30-day money back guarantee period. I did not hear from them until 1/17/24 tell me they would not return my robot. On 12/23/23 the day I open and started having issues I also started the free 30-day trial as you have to in order to have it work with Wi-Fi. Well since I was having issues, I cancelled the trial before the 30 days was up and now on March 1st, they charged me for a one-year subscription and when I called to tell them this was illegal, they informed me that they will not refund me and that I did not cancel until after the trial was over. If that was the case, then why didn't I get charged in January or February.Business Response
Date: 03/04/2024
Thank you for the message. We have initiated this customer's refund, and it should be reflected in the customer's account within 5 to 7 business days. We emailed the customer to communicate this update.Initial Complaint
Date:02/28/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************Business Response
Date: 02/29/2024
Thank you for the message. We have initiated this customer's refund, and it should be reflected in the customer's account within 5 to 7 business days. We emailed the customer to communicate this update.Initial Complaint
Date:02/21/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had purchased the Miko 3 and I had never signed up for Miko *** on purpose (my child doesn't need this). However the Miko 3 recently had an issue with the parent app and I needed to update some information. Instead of just that it automatically signed me up for ***. I did not want this and I have tried to cancel (in which they give you no option .. they say it's on the parent app but this is a boldfaced lie). I've emailed customer support to no avail, they sent me the same troubleshooting page that says there is a cancel button, once again there is not. This business is predatory and absolutely the worst when it comes to customer service ( I mean look at all the complaints). I will do everything in my power to make sure everyone knows about this companies predatory practices and them being centered around kids makes it even worse. They also said that they email you when you purchase *******'ve provided an image to show you I've received no such email and only know that I signed up for *** through my child letting me know.Business Response
Date: 02/22/2024
We have reached out to the customer for more information but have not yet heard back. We are here to help when they respond.Initial Complaint
Date:02/21/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me, waited for the refund to be reflected in my bank account.
Sincerely,
*******************Business Response
Date: 02/21/2024
Thank you for the message. We have initiated this customer's refund, and it should be reflected in the customer's account within 5 to 7 business days. We emailed the customer to communicate this updateInitial Complaint
Date:02/19/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The company promised a 30 day free trial, and reminder email several days prior to subscription ending. The trial began on 1/15, and I put on my calendar to cancel on 2/14. I was willing to renew subscription, but it did absolutely nothing to enhance the product, as advertised. The bot rarely responded to prompts. I saw on my calendar to cancel, so I did- only to find a charge was already in progress on 2/14. I never got an email stating it had to be canceled prior to end of trial. The company was misleading when stating you have until the end of the trial to cancel. If that were not so, they should have had me cancel DURING the 30 days. But how would anyone know to do that? I asked politely for a refund, and they refuse. Support ticket #******Business Response
Date: 02/20/2024
Thank you for the message. We have initiated this customer's refund, and it should be reflected in the customer's account within 5 to 7 business days. We emailed the customer to communicate this update.Initial Complaint
Date:02/17/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************Y from them.Business Response
Date: 02/20/2024
Thank you for the message. We have initiated this customer's refund, and it should be reflected in the customer's account within 5 to 7 business days. We emailed the customer to communicate this update.Initial Complaint
Date:02/17/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************Business Response
Date: 02/20/2024
Thank you for the message. We have initiated this customer's refund, and it should be reflected in the customer's account within 5 to 7 business days. We emailed the customer to communicate this update.Initial Complaint
Date:02/16/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
Chris IiyamaBusiness Response
Date: 02/28/2024
Thank you for the message. We have initiated this customer's refund, and it should be reflected in the customer's account within 5 to 7 business days. We emailed the customer to communicate this update.
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